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The Customer Success Manager will act as a strategic partner to enterprise clients, ensuring successful onboarding, product adoption, and value realization. They are responsible for managing renewals, mitigating churn risks, and identifying expansion opportunities through cross-functional collaboration.
The Customer Success Operations Coordinator will manage daily caregiver scheduling, client staffing, and service delivery platform operations. They will also provide HR support, assist with payroll functions, and maintain clear communication with US-based team members.
Manage the long-term success of strategic accounts by fostering partnerships and driving product adoption. Provide coaching, training, and actionable insights to ensure customers maximize the value of the software.
The Senior Customer Success Manager will manage a portfolio of K12 accounts to drive retention, growth, and customer advocacy. They will lead complex, multi-stakeholder relationships and coordinate cross-functional efforts across Sales, Product, and Support teams.
The Customer Success Manager will act as the primary point of contact for clients, overseeing the implementation and configuration of SaaS solutions. They will also drive customer engagement, conduct regular check-ins, and collaborate with cross-functional teams to ensure client satisfaction and retention.
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Manage a portfolio of client accounts to drive retention, campaign performance, and long-term account growth. Act as a strategic advisor by analyzing marketing data and collaborating with internal teams to optimize Paid Media and SEO strategies.
The Technical Customer Success Manager will facilitate and monitor EDI feeds while acting as a subject matter expert for customer support topics. They will also analyze and triage technical issues, manage documentation, and collaborate with internal teams to prioritize product improvements.
The Director leads the post-sale organization, overseeing implementation, adoption, success, and support to drive customer value and retention. They are responsible for building scalable operations, managing cross-functional partnerships, and leading a high-performing team to achieve business growth.
Manage a portfolio of strategic enterprise accounts by serving as a trusted advisor to HR benefits leaders and driving program retention. Proactively identify risks, increase member engagement through data-informed recommendations, and partner cross-functionally to deliver a seamless customer experience.
The Enterprise Customer Success specialist acts as the primary contact for clients, managing their onboarding, subscription health, and long-term partnership. They are responsible for driving utilization of training resources, facilitating account reviews, and collaborating with cross-functional teams to ensure client satisfaction.
Serve as a strategic advisor to enterprise organizations to drive business value through automation and agentic AI. Lead complex, multi-workstream transformation programs while orchestrating cross-functional teams to ensure customer success and platform adoption.
Manage a portfolio of school and district accounts to drive product adoption, retention, and revenue growth. Act as a trusted advisor by providing proactive support, resolving client issues, and coordinating training sessions.
The Senior Program Manager will lead and execute complex, high-impact operational programs across the Customer Success organization and its cross-functional partners. They are responsible for designing scalable processes, driving strategic improvement initiatives, and ensuring operational standards are adopted and sustained.
The Scaled Customer Success Manager will manage a portfolio of 200+ customers by designing scalable, repeatable programs to drive adoption, retention, and growth. They will utilize automated workflows and data-informed interventions to provide guidance while collaborating with sales, product, and engineering teams.
Manage a portfolio of 50-70 growth-stage merchants to drive retention, adoption, and long-term success. Lead business reviews and collaborate cross-functionally to align merchant goals with measurable outcomes.
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The Customer Success Manager will lead client onboarding, execute ASO strategies, and manage ongoing growth initiatives for mobile applications. They are responsible for maintaining client relationships, reviewing AI-generated reports, and optimizing store metadata to improve organic visibility and conversion rates.
The Customer Success Engineer is responsible for protecting and growing SaaS and enterprise cloud customers by streamlining their data protection stacks. They act as a trusted advisor to drive product adoption, ensure customer loyalty, and meet net recurring revenue targets.
The Head of Customer Success, APAC will lead the regional customer success strategy to drive retention, growth, and high-quality customer engagement. This role involves managing a portfolio of strategic accounts, overseeing team performance, and collaborating with cross-functional departments to ensure regional objectives are met.
The Strategic Customer Success Manager will build and nurture relationships with key enterprise stakeholders to drive retention, growth, and product adoption. They will act as a trusted advisor, conducting discovery sessions and Quarterly Business Reviews to ensure customers realize maximum ROI from the Synthesia platform.
The Customer Success Manager will manage a portfolio of insurance clients, ensuring product adoption, account health, and long-term retention. They will act as the primary point of contact, coordinating internal teams to deliver a consistent, playbook-led customer experience.
The Customer Success Manager will own a portfolio of accounts, driving product adoption, account health, and retention. They are responsible for managing the end-to-end customer journey, including renewals, expansion opportunities, and the development of customer success playbooks.
The Associate Customer Success Manager will manage a high-volume portfolio of 150–250 accounts, serving as the primary point of contact for contract renewals and service delivery. They are responsible for driving upsells, monitoring account health, and implementing retention strategies to ensure consistent service excellence.
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Manage a portfolio of strategic accounts throughout the customer lifecycle, from onboarding to renewal. Serve as a trusted advisor to drive product adoption, achieve technical goals, and advocate for customer needs internally.
The Customer Success Manager will lead and supervise the support team to ensure high-quality service delivery and operational efficiency. They are responsible for monitoring customer health metrics, handling escalations, and advocating for user needs across product and engineering teams.
Lead and motivate a team of five Customer Success Managers to drive customer satisfaction, retention, and expansion within the Mid-Market segment. Collaborate with cross-functional teams to influence product development and implement AI-driven strategies to improve team efficiency.
Manage a portfolio of high-value clients by overseeing the delivery of marketing solutions and ensuring successful business outcomes. Conduct regular business reviews, lead onboarding processes, and maintain strong relationships to drive client retention and program ROI.
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