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Build trusted partnerships with schools and education authorities in Germany to ensure the successful adoption of AV1 technology. Lead customer onboarding and implementation projects while advising on best practices to tackle school absence.
The role focuses on maximizing customer value for freight forwarders by acting as a trusted advisor and orchestrating all customer activities. Key duties include onboarding, training, managing customer feedback for product improvement, and driving upselling opportunities to prevent churn.
Partner with Enterprise customers to drive activation, adoption, and retention while acting as a trusted advisor. Identify expansion opportunities and manage the renewal process to ensure customers achieve their business goals.
Act as the primary bridge between clients and technology to ensure successful product adoption and goal achievement. Develop key account plans and collaborate with engineering teams to provide technical support and product feedback.
Own the entire post-sale lifecycle for enterprise security customers, focusing on onboarding, adoption, and value realization. Build the foundational customer success playbook and drive AI-native workflow adoption across SOC teams.
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Act as the technical point of contact for cloud customers, supporting the implementation and operation of container-based platforms. Responsibilities include technical consulting, troubleshooting, conducting workshops, and creating reference architectures to share best practices.
The role focuses on providing strategic technical guidance and onboarding for Splunk customers to ensure value realization and platform optimization. It involves collaborating with account teams to resolve complex technical challenges and managing the overall technical health of customer environments.
Act as a Splunk expert to guide account teams and customers on optimal platform use and value realization. Deliver onboarding workshops, conduct technical health assessments, and provide strategic case-based consulting to resolve complex technical challenges.
The role involves guiding customers and account teams on the optimal use of the Splunk Platform to ensure value realization and technical health. Key activities include delivering onboarding workshops, resolving complex technical challenges, and proactively managing account risks.
Manage and grow relationships with a portfolio of health plan customers to ensure program performance and long-term retention. Lead business reviews, monitor account health, and identify opportunities for expansion and contract renewals.
Manage a portfolio of enterprise customers to drive tangible ROI and ensure long-term retention and growth. Develop strategic success plans and collaborate cross-functionally to mitigate churn and enhance the overall customer experience.
The role focuses on improving HubSpot data integrity from 75% to 95% and standardizing the account management motion from proposal to contract. Key duties include maintaining customer health score inputs, building cohort reporting, and managing the operational documentation library.
Lead the client-side implementation and adoption of Managed Services operating models while serving as a strategic advisor to maximize investment value. Act as the primary liaison between clients and internal teams to ensure workflow alignment and long-term account health.
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Serve as a strategic advisor to high-value federal agencies to drive adoption, value realization, and retention of the NodeZero platform. Manage a portfolio of government customers, ensuring compliance with frameworks like CMMC and FedRAMP while guiding offensive security strategies.
Manage the full customer journey for enterprise SaaS accounts, from initial consulting and setup to go-live. Focus on maintaining long-term partnerships, driving customer retention, and identifying growth opportunities through cross-selling and up-selling.
Guide customers through the migration from legacy desktop platforms to a new web-based solution via onboarding and training. Act as the primary liaison between customers and internal teams to ensure high product adoption and satisfaction.
The role focuses on optimizing the systems, processes, and operational infrastructure that support the Customer Success organization. Key duties include managing business systems like Salesforce and Churn Zero, designing workflows, and maintaining SOPs to improve scalability and efficiency.
The Customer Success Director acts as a strategic partner to clients, managing relationship health, campaign performance, and retention. They collaborate with internal creative and data teams to translate performance insights into actionable growth opportunities for clients.
The Senior Manager of Customer Success leads a team of CSMs to drive product adoption, mitigate churn, and identify upsell opportunities. They are responsible for executing strategic plans to meet KPIs and optimizing the customer journey for a high-growth B2B SaaS environment.
The role focuses on driving platform adoption and engagement through onboarding sessions, user training, and proactive outreach to dormant users. The associate collaborates with Account Managers and product teams to improve the client journey and share market insights.
Build and maintain profitable client relationships through world-class service and strategic account management. Analyze performance data to identify risks and opportunities while collaborating with software teams to prioritize client demands.
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Manage a portfolio of enterprise accounts to drive adoption, expansion, and retention of the OneStream platform. Act as a primary customer advocate and business partner to ensure clients achieve their unique business objectives and maximize their investment value.
Manage a portfolio of strategic global accounts to ensure maximum value realization and long-term retention through adoption and value engagements. Lead the customer lifecycle from deployment to renewal, facilitating Executive Business Reviews and coordinating with internal teams to drive growth.
The Customer Success Manager is responsible for the post-sales lifecycle, focusing on customer retention, adoption, and growth of Energy Exemplar's simulation software. This includes managing renewal risks, conducting Executive Business Reviews, and championing the adoption of AI-driven decision intelligence.
Manage post-sales relationships for 15-20 large fashion brands, focusing on onboarding, health tracking, and churn prevention. Identify expansion opportunities and synthesize customer feedback to influence product direction.
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