The role serves as the senior architect for Customer Success operational infrastructure, focusing on renewal and retention motions. You will own the operational frameworks, data governance models, and platform configurations to protect and grow existing ARR.
Remote Customer Success Jobs (1,817)
Search = customer success
Sr. Customer Success Manager (NE,ND,IL,IN,MO,PA)
Motorola Solutions
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Full Time
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5 Weeks Ago
Motorola Solutions
Drive product adoption, utilization, and retention to ensure customers derive continuous value from RapidDeploy products. Partner with cross-departmental teams to manage renewals and identify expansion opportunities within public safety accounts.
Customer Success Manager (Contract, Europe)
Research Solutions
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Full Time
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5 Weeks Ago
Research Solutions
Manage and grow relationships with key European accounts to ensure maximum value and customer retention. Drive account expansion and revenue growth through proactive engagement, business reviews, and cross-functional collaboration.
Customer Success Manager (Contract, Europe)
Research Solutions
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Full Time
·
5 Weeks Ago
Research Solutions
Manage and grow relationships with key European accounts to ensure maximum value and customer retention. Drive account expansion and revenue growth through proactive engagement, health monitoring, and strategic business reviews.
Customer Success Manager (Contract, Europe)
Research Solutions
·
Full Time
·
5 Weeks Ago
Research Solutions
Manage and grow relationships with key European accounts to ensure maximum value and revenue growth. Drive customer engagement, adoption, and retention while managing renewals and upsells.
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Serve as the primary point of contact for multi-location and franchise brands, managing onboarding and business reviews. Advise clients on cross-channel digital advertising strategies and collaborate with internal teams to optimize campaign performance.
The Customer Success Specialist manages a portfolio of partner accounts to ensure satisfaction, retention, and growth. They act as a liaison between support and sales while delivering product training and identifying upsell opportunities.
The Customer Success Specialist manages partner relationships and ensures long-term retention by providing support and training. They are responsible for monitoring account performance, identifying growth opportunities, and acting as a liaison between partners and internal teams.
Consult customers on website-related queries and resolve issues effectively to ensure customer retention. Promote company websites and maintain a high standard of service quality.
Serve as a strategic partner for key accounts to maximize value and ensure high retention on the Thrive TRM platform. Proactively manage client migrations to Thrive 2.0 and conduct business reviews to align product usage with client business objectives.
The role focuses on managing the Customer Success platform and quoting workflows to accelerate revenue growth. Key duties include executing a Gainsight overhaul, managing CPQ support, and creating executive dashboards for customer health and churn.
Manage and grow existing enterprise accounts by aligning technical roadmaps with business outcomes to drive net retention. Responsible for the end-to-end sales cycle for expansions, renewals, and conducting strategic partnership reviews to demonstrate ROI.
Senior Customer Success Manager
Perseus Group, Constellation Software
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Full Time
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5 Weeks Ago
Perseus Group, Constellation Software
Manage a book of strategic accounts to optimize their performance marketing efforts and grow revenue through renewals and upselling. Serve as a subject matter expert and provide guidance and training to other Customer Success Managers.
The Customer Success Manager is responsible for end-to-end client success, managing strategic accounts, and overseeing P&L and service governance. They act as the primary client owner to ensure operational stability, contractual adherence, and long-term value realization globally.
Act as the technical bridge between customers and engineering to resolve complex data integration issues end-to-end. Perform deep investigations into logs and drive root cause analysis in a 24x7 global support environment.
The Customer Success Manager coordinates and implements LB and RFI curricula across schools while providing direct support to end users. They are responsible for building strategic partnerships, delivering professional development sessions, and increasing product usage within assigned territories.
Lead and develop a team of Customer Success Managers in the Asia region to drive customer value and satisfaction. Act as the executive sponsor for regional customers while co-owning renewal and expansion targets.
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Senior Product Manager – Customer Success (Hybrid/ Remote)
Kardium Inc.
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Full Time
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5 Weeks Ago
Kardium Inc.
Drive adoption and utilization of the Globe PF System by identifying opportunities and developing initiatives to increase customer engagement. Translate the product roadmap into actionable user and business requirements while collaborating with cross-functional R&D and sales teams.
Drive product adoption, renewal, and usage among EMEA Private Sector customers while fostering account growth. Serve as a Cyber platform expert to align product functionality with customer organizational goals and provide feedback for product development.
The role focuses on guiding construction clients through platform implementation and workflow optimization to increase efficiency and reduce errors. It involves partnering with sales to execute strategic deals and providing product expertise to ensure long-term customer adoption and growth.
Serve as a trusted advisor for health plan clients, managing the full lifecycle from pre-contract through renewal for both partnership and ASO accounts. Lead onboarding, develop scalable operating models, and monitor program performance to improve health outcomes.
Lead and evolve the Strategic Customer Success function for enterprise customers with 20,000+ lives to drive retention, growth, and engagement. Manage a team of Customer Success Executives while partnering cross-functionally to influence product strategy and the overall customer experience.
Manage a portfolio of home service clients to drive loyalty, retention, and account expansion through strategic digital marketing guidance. Act as the primary point of contact to ensure the successful delivery of marketing solutions and conduct regular business reviews.
Manage the post-sale relationship for AEC customers to drive measurable business outcomes and ROI. Co-create Customer Success Plans and monitor health signals to ensure long-term value and account growth.
Serve as the strategic technical lead for complex enterprise accounts, managing the full post-sale customer journey from onboarding to long-term value realization. Coordinate across Product, Engineering, and Sales teams to align platform capabilities with customer security requirements and business outcomes.
Act as a technical subject matter expert to support clients post-purchase, ensuring ROI and optimizing security infrastructure. Collaborate with product and engineering teams to translate technical knowledge into customer-facing guides and articles.
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Responsible for structuring and maintaining data governance processes for Customer Success, specifically focusing on the development and monitoring of client Health Scores. The role acts as a focal point between business, data, and technology teams to translate analytical insights into strategic actions for retention and performance.
Act as a strategic partner for high-value clients to drive business outcomes, revenue expansion, and long-term retention. Lead a team of analysts to resolve client requests and conduct quarterly business reviews to ensure platform adoption.
Lead the post-sales experience for managed service partners by acting as a strategic and technical advisor to ensure successful deployment and value realization of the NodeZero platform. Collaborate cross-functionally to drive partner adoption, manage the partner lifecycle, and influence the product roadmap based on partner feedback.
Manager - Customer Success Operations
Duck Creek Technologies
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Full Time
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5 Weeks Ago
Duck Creek Technologies
Oversee and optimize Customer Success operations to drive customer satisfaction, retention, and growth. Act as the primary interface between customer-facing teams and internal technical organizations to manage risk and deliver value.
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