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Act as the primary point of contact and strategic advisor for key clients to ensure long-term success and loyalty. Manage day-to-day communications, analyze account performance, and collaborate with product teams to implement client feedback.
Lead the global Customer Success analytics roadmap to transform complex data into actionable business insights and executive narratives. Architect health and adoption frameworks to mitigate churn and drive expansion while mentoring a high-performing analytics team.
The Director will drive strategic alignment, operational excellence, and process improvements to optimize the customer journey from onboarding to renewal. They will lead a team of Customer Success Managers to minimize churn and maximize recurring revenue through health scoring and expansion signals.
Act as the primary commercial contact for customers, managing the entire journey from initial inbound inquiry and proposal to project delivery. Coordinate laboratory testing and labeling projects while maintaining detailed records in HubSpot and Monday.com.
Lead high-impact customer engagements to help enterprise clients connect strategy to execution using Atlassian's Strategy Collection. You will design adoption approaches, define success measures, and create repeatable playbooks to scale customer maturity.
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The CSM manages the full post-sale customer lifecycle, focusing on product adoption, retention, and revenue expansion. They act as a trusted advisor to customers and an internal orchestrator across cross-functional teams to ensure business outcomes are met.
Own the post-sale growth journey for large enterprise accounts in EMEA by building executive relationships and identifying expansion opportunities. Collaborate with cross-functional teams to drive adoption and connect the platform to quantified business outcomes.
Lead the customer success function to drive client satisfaction, retention, and growth through strategic relationship management. Act as the primary voice of the customer to inform the product roadmap and manage the end-to-end onboarding process.
Define and execute the global customer success strategy and operating model to drive customer value, retention, and growth. Lead multidisciplinary teams across Customer Success, Measurement & Verification, and Support to ensure measurable energy savings and system performance.
Build and lead the global customer success and support function to ensure extraordinary value for a diverse range of legal customers. Define the strategy for retention, onboarding, and support while acting as the executive voice of the customer to influence product and company priorities.
Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.
The Senior Customer Success Manager drives customer retention and growth by designing success plans and acting as a primary point of contact post-implementation. They focus on risk mitigation, managing critical escalations, and advocating for customer needs to influence the product roadmap.
Drive long-term customer value by managing account renewals, increasing solution adoption, and expanding strategic relationships. Act as a subject matter expert to translate climate risk analytics into actionable business insights for clients.
Manage client renewals, retention, and net retention targets while serving as the primary trusted advisor for technology-focused brands. Drive feature adoption and customer advocacy through strategic success plans and regular executive business reviews.
Lead and coach the Customer Success and Support teams to drive PoC wins, renewals, and expansions. Bridge the gap between customers and the product team by turning technical feedback into actionable product improvements.
The role involves serving as the primary contact for small to medium customers to ensure successful onboarding and long-term satisfaction. Key duties include identifying upsell opportunities and collaborating with the Business Development team to drive growth in the UK and Ireland market.
Lead the Customer Success and Support functions by building structures, processes, and the team from the ground up. Act as the primary point of contact for customer feedback and manage high-level issues including refunds and customer experience automation.
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Act as the central interface between customers and IT delivery teams to ensure the reliability and continuous development of managed services. Responsibilities include conducting service reviews, analyzing KPIs, managing escalations, and optimizing service quality.
Serve as a trusted technical advisor to cyber security customers, driving product adoption and maximizing the value of security investments. Lead technical onboarding, manage critical escalations, and partner with sales to ensure customer retention and growth.
The role focuses on managing strategic accounts in ophthalmology clinical trials to ensure value realization and long-term account expansion. Responsibilities include leading client onboarding, conducting governance meetings, and identifying growth opportunities in partnership with commercial teams.
Lead a team of Enterprise Customer Success Managers to drive Net Revenue Retention (NRR) and growth for the company's largest customers. Act as a player-coach to design engagement models, manage executive partnerships, and align post-sale motions with Sales and Product teams.
Lead customer relationship management and onboarding to ensure the successful adoption and utilization of the Maira AI workspace. Monitor usage, manage KPIs, and collaborate with engineering teams to provide technical support and product feedback.
Act as a trusted advisor to high-impact creator accounts to optimize email strategies and drive business growth. Focus on increasing retention and expansion by delivering personalized, proactive, and strategic guidance.
Serve as the primary liaison for mid-market customers to drive onboarding, adoption, and long-term value delivery. Conduct regular business reviews and collaborate with internal teams to ensure customer retention and platform success.
Lead the integrated post-sale organization including Account Management, Support, and Solutions to maximize Net Revenue Retention. Build and implement an AI-first operating model to automate CS workflows and scale a lean global team.
The Customer Success Manager is responsible for onboarding VMware customers and guiding them through the product lifecycle to ensure retention and growth. This includes conducting success reviews, analyzing consumption reports, and collaborating with internal teams to align offerings with customer goals.
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Design and scale digital customer success programs and reporting infrastructure to optimize the customer lifecycle and AI adoption. Partner cross-functionally to create data-driven engagement playbooks and measurable customer journeys.
Lead the commercial Retailer Success organization to drive post-live growth, retention, and expansion across the enterprise software portfolio. Manage a team of senior managers and strategists to evolve customer success from reactive enablement into proactive business advisory for major retail clients.
The Customer Success Manager owns a portfolio of clients to ensure they realize measurable value from NuvemRx solutions through success plans and quarterly business reviews. They are responsible for monitoring customer health, driving retention, and identifying expansion and upsell opportunities.
Serve as a strategic partner to school district leaders to guide the successful implementation of English Learner programs. Collaborate with cross-functional teams to advocate for partner needs and drive long-term academic outcomes for multilingual learners.
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