Remote Customer Success Jobs
Browse and apply for latest Remote Customer Success Jobs and work remotely as a Customer Success Representative for Manager, Senior, Mid-Senior and Junior roles full-time, part-time,contract or freelance. Work from home or any place around the world.
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You will serve as the primary point of contact for a portfolio of customers, troubleshooting issues and helping them adopt platform features. Additionally, you will maintain accurate customer records and create helpful documentation to improve the user experience.
You will be responsible for building trusted relationships with named accounts to drive customer satisfaction, retention, and growth through consultative solutioning. Additionally, you will act as the voice of the customer to the product team to help shape the product roadmap.
The Customer Success Associate will partner with Customer Success Managers to prepare accurate reports, analyze program data, and investigate discrepancies. They will also assist in interpreting findings to help shape recommendations for customer reviews, renewals, and expansion conversations.
Develop and deliver technical enablement programs, including webinars and workshops, to help customers successfully use the Roboflow platform. Identify recurring customer friction points to create scalable educational assets and improve product usability.
The Customer Success Manager acts as a trusted advisor and advocate for customers, managing relationships and ensuring they derive maximum value from Aidoc's AI solutions. They serve as a liaison between customers and internal teams, including R&D and product, to drive product enhancements and facilitate smooth onboarding.
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You will serve as a trusted advisor and customer advocate, managing relationships with top physicians to ensure successful adoption and value realization of AI solutions. Additionally, you will act as a liaison between customers and internal teams, driving product enhancements and presenting data-driven insights to demonstrate impact.
The Manager will lead the Americas Customer Success team to drive customer adoption, satisfaction, and value throughout the lifecycle. They are responsible for building team structure, optimizing operational platforms, and collaborating with cross-functional departments to ensure business growth.
Own enterprise customers’ post-implementation journey, guiding onboarding, adoption, optimization, retention, renewal, and measurable value realization. Advise customers on CLM workflows and change management, coordinate cross-functional teams and risk responses, and communicate outcomes and recommendations to executive stakeholders.
Lead onboarding and build trusted relationships with customers across the South West, helping them adopt DexoryView and achieve measurable business outcomes. Deliver training and success plans, monitor account health, manage renewals and expansion opportunities, and share customer feedback with internal teams.
Lead customer onboarding and adoption of DexoryView, building trusted relationships and delivering training, success plans, and measurable business outcomes. Monitor account health, manage renewals and expansion opportunities, and collaborate with internal teams to relay customer feedback and improve outcomes.
Manage a portfolio of customers as their trusted advisor, driving onboarding, platform adoption, engagement, retention, and expanded value. Monitor customer health and account activity, resolve complex issues with internal teams, and share customer insights to support product and process improvements.
Lead and develop the eClinical Customer Success team while driving retention, renewals, account expansion, study additions, Services growth, and Net Revenue Retention across the installed base. Manage complex escalations, improve customer success processes and reporting, monitor account health and risks, and coordinate with Sales, Product, Support, Services, and Engineering.
Manage a portfolio of existing customers, build strategic relationships, and drive renewals and account expansion to meet revenue targets. Serve as the customer advocate by assessing product value, mitigating account risks, coordinating with internal teams, and sharing feedback to improve adoption and customer experience.
Manage a portfolio of K-12 school district accounts throughout onboarding, adoption, retention, and renewal, driving measurable outcomes and maintaining strong relationships with district leaders. Identify and address account risks, partner with account executives on expansion, maintain accurate CRM and account health records, and contribute to team playbooks.
Manage the full customer lifecycle, including technical integration, implementation, training, renewals, and account expansion. Build relationships with client leaders, monitor account health and user feedback, deliver impact analyses and QBRs, and coordinate timely delivery with internal teams and client stakeholders.
Manage the end-to-end customer relationship from onboarding through renewal, ensuring clients derive maximum value from the platform. Collaborate with internal teams to resolve issues, conduct business reviews, and identify opportunities for account expansion.
You will lead, coach, and develop a team of Customer Success Managers while building scalable operations and processes to ensure customer satisfaction and retention. Additionally, you will partner with cross-functional teams to drive expansion opportunities and champion the voice of the customer throughout the organization.
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The Customer Success Manager will own the post-sales lifecycle for strategic enterprise customers, driving adoption and value realization through automation and AI transformation. They will act as a trusted advisor to customer executives, managing success plans, renewals, and cross-functional coordination to ensure business outcomes.
The Customer Success Specialist manages a territory to drive the implementation, usage, and retention of digital educational solutions. They provide training, technical support, and relationship management to school faculty and IT teams.
Manage a portfolio of strategic health-plan relationships to ensure revenue retention and drive growth through enrollment and utilization. Lead account strategy by analyzing claims and ROI evidence while mobilizing internal teams to meet client needs.
You will manage a portfolio of enterprise employer relationships, focusing on retention, renewals, and proactive account planning. This involves collaborating across cross-functional teams to diagnose value blockers and ensure clients achieve measurable outcomes.
The Automation Strategist will guide enterprise customers in developing and deploying automation and AI-enabled strategies to drive business value. They will manage stakeholder relationships, identify high-value use cases, and ensure the successful implementation of scalable orchestration frameworks.
The Associate Customer Success Manager acts as a strategic advisor to drive product adoption, retention, and value realization for Tier 2 accounts. They manage relationships with key stakeholders, conduct business reviews, and collaborate cross-functionally to resolve technical escalations and support account growth.
The Senior Customer Success Manager will own customer outcomes, retention, and growth by developing strategic account plans and driving platform adoption. They will lead cross-functional initiatives and serve as a strategic advisor to executive stakeholders to ensure measurable value is delivered.
The Senior Customer Success Manager will manage a portfolio of mid-market accounts to drive retention, platform adoption, and expansion opportunities. They will act as a strategic partner to stakeholders, conducting business reviews and collaborating across internal teams to ensure customer success and mitigate churn.
The Customer Success Manager is responsible for managing a book of public agency accounts, ensuring high retention and adoption rates. They will lead the entire renewal process, build strong relationships with HR and finance leadership, and provide actionable product feedback to the internal team.
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The Customer Success Advocate will manage post-implementation relationships for federal and healthcare clients to ensure platform health and high adoption rates. They will act as a bridge between customers and delivery teams while driving license utilization and platform expansion.
The Customer Success Operations Manager will support the EMEA regional sales team by facilitating customer onboarding, managing service requests, and driving customer satisfaction. They will act as a liaison between internal teams such as Finance, Legal, and InfoSec to ensure smooth commercial interactions and operational efficiency.
The Customer Success Associate is responsible for driving customer retention, managing account renewals, and ensuring clients maximize the value of Q4's software. They will act as the primary point of contact for inquiries, deliver training programs, and provide actionable feedback to internal teams.
You will act as a trusted advisor to guide business customers through the migration from legacy APIs to modern platforms like Engage REST API. This involves conducting discovery calls, troubleshooting technical solutions, and managing the migration lifecycle to ensure successful cutovers.
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