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Contact consumers promptly after they submit service inquiries, build rapport, verify their needs, and qualify them according to campaign and provider guidelines. Guide eligible consumers to appropriate service providers while maintaining accurate records, following scripts and compliance standards, and delivering a positive customer experience.
Contact consumers who submit online service inquiries, build rapport, verify their needs and eligibility, and connect qualified leads with appropriate service providers. Maintain accurate lead records and deliver a professional, compliant customer experience while meeting productivity and quality standards.
Conduct concierge and provider-matching calls with clients, research service providers, and communicate in a professional yet approachable manner. Accurately document client conversations, manage productivity independently, and meet performance goals while adapting to changing needs.
Manage credentialing and re-credentialing for physicians and allied health professionals, including applications, verification, hospital privileges, insurance, and provider records. Track licenses and continuing education, notify relevant teams of credentialing status, and coordinate provider removals from managed care organizations, hospitals, and electronic medical records after termination.
Manage full-cycle recruitment for entry-level through manager-level and temporary roles, including sourcing, screening, interviews, offers, and onboarding handoffs. Partner with hiring managers and recruitment operations, maintain accurate ATS data and analytics, ensure hiring compliance, and build diverse candidate pipelines.
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Manage tickets by closely monitoring outreach cadences and service-level agreements, supporting product areas including Benefits and Expenses and People. Maintain smooth operational processes to prevent disruptions in the sales funnel.
Process employee lifecycle HR transactions, respond to employee inquiries, and provide administrative and systems support across Talent & Development. Maintain accurate employee data across Workday and related systems, support learning and recruiting administration, and contribute to compliance and process improvements.
Own the full enterprise account lifecycle, from prospecting and landing new strategic customers to managing renewals, upsells, and cross-sells. Build and execute territory and account growth strategies, conduct product discovery and demonstrations, maintain accurate Salesforce records and forecasts, and meet pipeline and revenue targets.
Manage relationships with assigned global client stakeholders, providing strategic account support, operational guidance, and responsive resolution of complex healthcare and service issues. Coordinate across internal teams and external partners to monitor performance, improve service delivery, support healthcare access, and maintain account communications, training, and documentation.
Co-lead daily outreach call center operations, monitor agent performance against KPIs, and provide coaching, feedback, and action plans to improve results and ensure adherence to policies and schedules. Manage real-time productivity, queues, escalations, and team meetings while supporting hiring, training coordination, and continuous improvement.
Develop end-to-end dataflow plans from operational requirements, including ingestion, transformations, security boundary crossings, and destination endpoints. Resolve complex routing issues, learn unfamiliar systems independently, and turn tailored solutions into repeatable procedures and technical recommendations.
Research and identify prospective enterprise and levy-paying clients, build a pipeline, and engage senior stakeholders through tailored outreach using telephone, email, LinkedIn, and marketing campaigns. Manage opportunities through complex sales cycles, maintain accurate records, share market insights, and contribute to individual and team growth targets.
Serve as the technical authority for utility engagement, grid interconnection, transmission and distribution infrastructure, substations, power quality, and regulatory considerations. Develop scalable standards and reference architectures, advise on utility and grid strategy, assess infrastructure readiness and risks, and support reliable power delivery and future energy infrastructure planning.
Provide timely support to employees and customers by processing benefit changes, resolving administration issues, and advising employees on benefit plans, eligibility, procedures, and premiums. Reconcile carrier invoices monthly and use Workday, case management, knowledge base, and contact center tools to support employee services.
Drive sales and customer engagement for rare cardiac products through compliant relationships with cardiology healthcare professionals, care teams, and key opinion leaders. Deliver approved product and disease education, support patient access and referral pathways, and collaborate with cross-functional partners to optimize territory activities and address customer needs.
Lead healthcare advisory engagements, overseeing analysis, recommendations, client deliverables, implementation, project resources, budgets, profitability, risks, and client satisfaction. Develop client relationships and staff, contribute to sales and business development, and support practice growth and training.
Show homes, host open houses, and attend inspections for customers. Set your own schedule and manage your workload while working in the field.
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Review and edit expert-authored clinical topics to ensure they address clinicians’ questions, communicate evidence clearly, and provide actionable care recommendations. Monitor medical literature, identify topics requiring updates, and collaborate with authors, editors, peer reviewers, and editorial support staff to maintain accurate, relevant content.
Develop and execute SEO strategies to increase clients and referrals, including keyword research, content and technical SEO recommendations, management of more than 20 Google Business Profile listings, and link building. Track traffic and rankings, maintain SEO reporting in GA4, and use performance data to recommend optimizations.
Define the architectural vision and technical strategy for contact center solutions, designing scalable systems using Zendesk, Amazon Connect, AWS, and enterprise integrations. Lead solution design and governance, mentor pre-sales specialists, collaborate with stakeholders and partners, and support customer discovery, demonstrations, proofs of concept, and technical documentation.
Resolve complex Tier 2 support cases for Premier customers, communicate clearly and empathetically, and coordinate escalations with Tier 1 and Tier 3 teams. Analyze meeting quality and network issues using backend logs and network statistics, maintain product expertise, contribute to documentation and training, and participate in an annual on-call rotation.
Handle transferred inbound calls to promote and sell approved vacation packages, explain offer details and sales terms, and determine customer eligibility for timeshare offers. Answer customer questions and provide service that meets or exceeds expectations.
Investigate suspicious activity and fraud cases, analyze large datasets, and develop or optimize fraud detection rules, models, and workflows. Advise clients on fraud and identity solutions, deliver data-driven recommendations and reports, and collaborate with client and internal teams to improve fraud prevention and customer experience.
Support clinical study execution at assigned sites, including site start-up, enrollment, follow-up, training, data collection, and protocol compliance. Serve as the field expert on the WiSE System, troubleshoot clinical or device issues, build site relationships, and share feedback with internal teams while supporting process improvement and team mentorship.
Prospect for new customers and opportunities, manage territory growth, and advance machine and aftermarket sales through the full sales cycle. Build customer relationships, coordinate with Strategic Account Managers and Inside Sales Representatives, and maintain accurate CRM activity, pipeline, and forecasts.
Prospect for and win new business across the assigned territory, managing opportunities through the full sales cycle and meeting growth targets. Build customer relationships, develop territory plans, coordinate aftermarket coverage with Inside Sales Representatives, and maintain accurate CRM records and forecasts.
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Develop enterprise security principles, standards, patterns, and reference designs, and translate security objectives and regulatory requirements into practical architecture guidance. Lead secure-by-design reviews across cloud, application, infrastructure, identity, data, and third-party environments, advising teams on risks, controls, and mitigations.
Design and support Columbia Class submarine mechanical systems and components, including weapons handling and launch systems, hydraulic components, steering and diving systems, hatches, doors, and valves. Resolve design, supplier, construction, and procurement issues; perform mechanical analyses; and support installation, testing, and technical documentation.
Conduct behavioral health treatment record audits, provide feedback, and initiate and monitor provider corrective action plans. Analyze quality metrics, develop and present improvement recommendations, support quality initiatives, and coordinate customer audits, including occasional on-site provider visits in Tooele and Salt Lake Counties.
Own the technical product strategy and roadmap for a large curated healthcare claims data layer, translating business and conversational AI needs into data specifications, schemas, and prioritized features. Lead cross-functional teams to deliver secure, governed, high-performance AI-ready data products and pipelines, while monitoring quality, usage, and performance.
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