The specialist will provide technical support to medical practices and life science companies by analyzing and resolving application issues. Responsibilities include managing customer inquiries via phone, email, and chat while documenting all interactions in Salesforce.
Remote Support Jobs in United States (5,819)
Remote in = United States
Job category = Support
Provide technical support to clients via phone, chat, and tickets to resolve issues and reduce customer effort. Document bugs, maintain professional client data handling, and contribute to training materials and process improvements.
Provide front-line technical support for hardware, software, and peripherals while managing support requests through a ticketing system. Support the onboarding of new pharmacy locations and coordinate with third-party vendors to resolve technical issues.
The Customer Service Specialist is responsible for providing customer support and making sales calls to assist customers with specialized products. They must manage work queues, document customer interactions, and ensure compliance with sales processes.
Transform the Application Support organization into an AI-first team by building AI agents and automation scripts to eliminate manual toil. Develop self-healing workflows and mentor teams to adopt an automation-first operational mindset.
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Provide high-quality, empathetic support to independent truckers and fuel stop partners in a high-volume environment. Resolve real-time problems and utilize tools like Zendesk and Slack to ensure a seamless customer experience.
The Head of Support will own the global support strategy and lead a distributed team to unify customer and consumer support motions. They are responsible for managing critical incidents, evolving support operations, and using support insights to influence the product roadmap.
Medical Support Assistant
Spectrum Healthcare Resources
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Full Time
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2 Weeks Ago
Spectrum Healthcare Resources
Coordinate patient care and scheduling between internal and community providers while managing medical records in VA systems. Provide professional customer service and administrative support to patients, families, and staff.
Epic Analyst, Pharmacist - Beacon, Willow, & Clinical Decision Support (CDS)
VCU Health
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Full Time
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2 Weeks Ago
VCU Health
The Analyst implements and maintains EHR systems, specifically focusing on CDS, Willow, and Beacon applications to optimize pharmacy performance. They are responsible for the analysis, design, deployment, and support of IT resources while managing pharmacy technology initiatives.
Client Services Operations Support Representative II
Performant Corp
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Full Time
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2 Weeks Ago
Performant Corp
Provide basic clerical support for Collections and Recovery Services, focusing on high-volume transaction processing and data entry. Responsibilities include handling inbound client calls, processing documents, and maintaining organized files.
Support healthcare partners by processing time-sensitive documents, managing office inventory, and handling consumer requests. Responsibilities include analyzing account discrepancies, posting payments, and resolving consumer disputes.
Diagnose and address customer issues promptly while interfacing with vendors to mitigate data delivery problems. Document all troubleshooting steps and escalate complex issues as necessary.
The specialist will manage Eligibility Autosync (EAS) integrations for Scale and Enterprise accounts, serving as the primary point of contact for onboarding and data feed maintenance. Responsibilities include configuring SFTP credentials, resolving data errors, and ensuring accurate data ingestion into the Hint platform.
Respond to customer inquiries via live chat to resolve issues and provide product information. Document all interactions in the CRM system and escalate complex problems to senior staff.
The Outbound Customer Service Representative resolves inbound and makes outbound service calls regarding collateral protection insurance coverage. They assist in updating loan insurance information and ensure customer satisfaction by referring complex issues to appropriate resources.
The representative handles inbound and outbound calls to resolve member inquiries and provide general healthcare information. They collaborate with management to research issues and maintain accurate member documentation and communication channels.
Product Support Associate
Donnelley Financial Solutions
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Full Time
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2 Weeks Ago
Donnelley Financial Solutions
Provide technical assistance and subject matter expertise to clients implementing and configuring proprietary document management and disclosure systems. Diagnose complex software issues within the Azure platform and document case histories using Salesforce.
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Regional Vice President, National Account Support
Compass Group
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Full Time
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2 Weeks Ago
Compass Group
Lead and inspire a team of senior leaders to drive operational excellence and financial performance across the region. Serve as a strategic client partner and brand ambassador while collaborating with national leadership to achieve organizational goals.
Provides advanced servicing, repair, and technical support for complex office equipment at customer locations. Manages territory inventory and provides second-level technical support and training to other technicians.
Respond to customer inquiries via phone, email, and chat while resolving issues and documenting interactions in the CRM. Proactively identify product improvements based on customer feedback to ensure high satisfaction levels.
Manage and resolve incoming technical support cases and account-level issues while partnering with Sales, Finance, and Product teams. Track customer account health via CSAT and provide product feedback to influence the development roadmap.
Bilingual Healthcare CSR (Remote) | $15.50/hr | Starts 6/11/26
Carenet Health
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Full Time
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2 Weeks Ago
Carenet Health
Perform outbound calls to enroll or reauthorize members in a medically designed food-as-medicine nutrition program. Support patients and providers to enhance the healthcare experience and fight chronic illness.
Customer Support Representative
Legrand North America
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Full Time
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2 Weeks Ago
Legrand North America
The role involves processing customer orders and resolving inquiries via phone, fax, and email. It also requires maintaining relationships between customers, sales, and manufacturing to ensure high satisfaction and efficient delivery.
Telehealth Nurse (RN) - Atrium Health Wake Call Center, Weekender, PT
American Addiction Centers
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Full Time
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2 Weeks Ago
American Addiction Centers
The Telehealth Nurse assesses, plans, and evaluates patient care while collaborating with a multidisciplinary team to improve health outcomes. Responsibilities include monitoring patient conditions, administering treatments safely, and maintaining accurate EHR documentation.
Representative II, Customer Service Operations (New Patient Onboarding)
Cardinal Health
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Full Time
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2 Weeks Ago
Cardinal Health
The role focuses on verifying primary and secondary insurance for new patients and qualifying referrals through Medical Policy Review. It also involves processing orders, conducting audits, and acting as a liaison for medical billing and reimbursement disputes.
As a Remote Representative, you will connect with clients virtually to understand their needs and provide personalized recommendations. You will also follow up with clients and maintain strong relationships while working towards personal and team goals.
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Customer Service Representative - Remote (South Carolina Only)
South Carolina 811
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Full Time
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2 Weeks Ago
South Carolina 811
Manage a high volume of inbound calls to accurately document excavation and utility locate requests in a web-based system. Provide callers with legally required safety information and plot site locations using mapping tools to prevent utility damage.
Provide multi-channel support via phone, email, and text to resolve customer and partner concerns. Monitor in-progress deliveries and collaborate with internal departments to ensure a seamless logistics experience.
Act as the first point of contact for customers via phone, email, and chat to resolve inquiries and ensure satisfaction. Maintain accurate records in the CRM system and collaborate with internal teams to improve the customer experience.
Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
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