Manage and maintain experience listings across internal and external ticketing and distribution platforms, monitor their setup and performance, and support launches through coordination with cross-functional teams. Oversee external partner API integrations, resolve operational issues with technical teams and partners, and report priorities and issues to support marketplace continuity.
You will manage incoming customer inquiries via email, phone, and social media while providing accurate information and resolving complaints. Additionally, you will perform operational tasks to support the department when incident resolution volume is low.
Provide high-quality customer support via phone, email, and social media to resolve daily incidents. Manage customer complaints, maintain accurate records, and perform parallel operational tasks as needed.
The agent will manage customer inquiries via phone, email, and social media to resolve incidents and ensure high-quality communication. Additionally, they will perform operational tasks and maintain accurate records of customer interactions.
You will leverage Kubernetes expertise to address performance issues in cloud-native environments and maintain Fever services. The role involves implementing robust performance observability, incident response foundations, and dynamic tracing tools.
The Production Assistant is responsible for the technical and operational execution of live shows, including managing QLab cues and coordinating stage logistics. They act as the primary point of contact for cast, venues, and vendors while ensuring the show narrative is maintained.
You will design and build end-to-end products across B2C and B2B platforms, moving between high-level design and production-ready code. You will also use data-driven insights to frame user problems, validate hypotheses, and enhance product quality.
The Production Assistant is responsible for the technical and operational execution of live shows on-site using QLab. They also manage local stakeholders, including cast and venues, and assist with pre-production tasks like scouting and material translation.
You will be responsible for developing, improving, and maintaining Fever's services while collaborating on architecture design and implementation. Additionally, you will mentor team members through code reviews and participate in the full lifecycle of microservices from development to production.
You will cultivate deep business relationships with key stakeholders in the entertainment industry and develop growth strategies to scale Fever's presence in the region. Additionally, you will manage commercial strategies and collaborate with cross-functional teams to ensure partner success and market expansion.
The Event Manager will coordinate third-party vendors and suppliers while preparing essential operational documentation for Candlelight concerts. They will also provide remote operational support to on-site teams and deliver post-experience reports.
The Event Manager will coordinate third-party vendors and suppliers while preparing operational documentation such as run sheets for Candlelight concerts. They will also provide remote operational support to on-site teams and deliver post-experience reports.
The Event Manager will coordinate third-party vendors and suppliers while managing operational documentation and providing remote support for live events. They are also responsible for procuring operational assets and delivering post-event reports.
You will design, deploy, and maintain highly available infrastructure across AWS and bare-metal environments. Additionally, you will lead technical initiatives, troubleshoot complex production issues, and collaborate with cross-functional engineering teams to ensure operational excellence.
You will own features end-to-end, from shaping the problem with product and design to building, defining success metrics, and iterating based on data. You will work across the full stack to bridge the gap between AI and data capabilities and the products users interact with.
You will cultivate deep business relationships with key stakeholders in the entertainment industry and develop growth strategies to scale Fever's presence in the region. Additionally, you will manage commercial strategy and collaborate with cross-functional teams to ensure partner success and market expansion.
You will lead end-to-end technical projects, ensuring they are delivered on time and within budget while managing communication between stakeholders. Additionally, you will collaborate with the engineering team to customize cloud-native solutions and implement quality assurance processes.
You will design and implement end-to-end features while participating in architectural discussions to improve system performance and scalability. You will also take ownership of core components, lead code reviews, and mentor team members to drive technical excellence.
You will lead and scale Fever's presence in the Peruvian market by originating and structuring landmark partnerships. Additionally, you will develop market growth strategies and collaborate with cross-functional teams to ensure the successful execution of partner growth.
Protect Fever's technology environment by identifying security risks and implementing technical controls across SaaS, cloud, and endpoint environments. Manage security tools and policies while collaborating with cross-functional teams to improve the overall security posture.
Design and implement high-performance backend features and APIs for a global live-entertainment platform. Take ownership of core components, lead architectural discussions, and mentor other engineers to ensure system scalability and reliability.
Build and operate geo-localized user platform services with a focus on data residency, multi-region reliability, and privacy compliance. Design end-to-end features, lead architectural discussions, and mentor team members to improve scalability and observability.
Design and develop robust, scalable APIs for payment systems, reconciliation, and fiscal automation. Collaborate within a multidisciplinary squad to implement high-concurrency workflows and integrate critical external business services.
The SRE/DevOps Engineer will be responsible for designing, implementing, and maintaining scalable and reliable infrastructures, with a strong emphasis on automation across Fever's services. This involves ensuring the stability and performance of the systems supporting the user-facing applications and internal technologies.
The engineer will design and implement end-to-end features within their squad, participating in architectural discussions and proposing improvements across services and APIs. They will also focus on working with event-driven systems, prioritizing performance, reliability, and scalability.
This role involves designing and implementing end-to-end features within the squad, participating in architectural discussions, and focusing on performance, reliability, and scalability within event-driven systems. You will also take ownership of core components, lead through code reviews, and drive continuous improvement in building high-performing services at scale.
The role involves creating, developing, improving, and maintaining all Fever services to enhance user experiences. Responsibilities include solving complex problems, collaborating with stakeholders, and mentoring team members.
As a Media Account Manager, you will plan and execute global event media strategies to drive attendance and revenue. You will also manage media relationships and ensure the timely completion of projects.
You will create and cultivate deep business relationships with key stakeholders in the entertainment industry and develop a growth strategy for Fever's market presence. Additionally, you will manage commercial strategies with large partners to ensure sustainable partnerships.
Create and cultivate deep business relationships with key stakeholders in the entertainment industry. Develop and deliver a growth strategy for the market to scale Fever's presence in the region.
