Application Support Analyst

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Job Summary:

Job Description:

Essential Duties and Responsibilities: 

• Actively supports customers as well as Momemtm staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
• Prioritize and close client issues or escalate when required in a timely manner.
• Liaison to the development team for issue resolution, test fixes to ensure that the problem has been adequately resolved.
• Identifies and provides input on unique or recurring customer issues, documentation of issues and resolutions
• Write product knowledge base articles, white papers, procedures
• Maintain a centralized Knowledge Base and related reporting
• Available for remote support after hours in an on-call rotation
• COMMUNICATION SKILLS:  Must possess excellent written and verbal communication skills.  Must produce job related documentation in the form of reports.  This position is very visible to the customer and must maintain a high level of professionalism.
• Up to 10% Travel

Requirements:

• Bachelor degree in a technical discipline OR equivalent experience (5 years) with proven training in scheduling applications, network administration and/or computer programming
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
• Advanced knowledge of MS Windows operating systems
• SQL Server and/or database experience.
• Proficiency with MS Office applications.
• Proficiency with networking concepts
• Strong interpersonal skills
• Positive attitude

Assets:

• Experience in Transit industry
• Knowledge of Momemtm applications or business practices within NEMT industry

Worker Type: