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The Customer Success Manager ensures enterprise customers realize measurable value from The Data Standards Cloud and drives long-term partnership growth. This includes guiding customers through onboarding, managing account health, and identifying expansion opportunities.
Drive adoption and optimization of EMR ordering workflows and manage non-EMR data delivery workstreams for customers. Act as a technical advisor to ensure reliable data operationalization and coordinate enhancements with internal product and engineering teams.
Manage a portfolio of clients to ensure they maximize the value of HubSpot's CRM, marketing, sales, and service tools. Act as the primary contact to guide clients through onboarding, provide ongoing training, and identify growth opportunities.
Manage relationships with top customers by acting as the primary point of contact and driving product adoption. Advocate for customer needs internally to collaborate with product and engineering teams for product enhancements.
Manage a portfolio of mid to large-sized B2B SaaS customers to drive gross and net revenue retention through renewals and expansions. Serve as the primary partner for customers to ensure value realization and execute strategic price increases.
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Provide front-line technical support and case management for clients using ClearStar's platforms via phone, email, and chat. Conduct virtual training sessions and collaborate with internal teams to improve platform configurations and processes.
Manage a portfolio of clients to ensure they maximize value from HubSpot's CRM, marketing, sales, and service tools. Act as the primary contact to guide clients through onboarding, provide ongoing training, and identify growth opportunities.
Ensure an exceptional experience for MasterMind business owner clients through personalized strategic follow-ups and goal tracking. Act as the primary point of contact to resolve issues and collaborate internally to optimize customer service processes.
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
The Customer Success Manager is responsible for maintaining high client satisfaction, retention, and low churn rates for higher education clients. This involves managing the commercial side of relationships, guiding clients through complex products, and ensuring successful term-to-term outcomes.
The Customer Success Manager serves as a subject matter expert to drive customer adoption, satisfaction, and value realization for apexportal solutions. They are responsible for managing C-level relationships, conducting Executive Business Reviews, and identifying incremental business opportunities through cross-sell and upsell strategies.
Serve as a strategic partner to restaurant clients to increase online orders and optimize operational performance using data insights. Act as a bridge between clients and internal teams to drive customer retention and measurable business growth.
Provide high-quality support to the bronze VIP segment and convert them into higher VIP tiers. Promote activities like tournaments and quests while gathering user feedback to increase overall customer satisfaction.
Manage client relationships by designing and optimizing HubSpot workflows, automations, and integrations to meet operational needs. Provide hands-on training and maintain data integrity within the HubSpot CRM while bridging the gap between stakeholders and technical teams.
Manage a portfolio of strategic SaaS accounts to ensure successful product adoption, retention, and long-term growth. Act as the primary point of contact to align platform usage with customer business goals and resolve technical or process inefficiencies.
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom projects and administrative billing duties.
Manage a book of business for Concierge and Advisory customers to drive retention and strategic growth. Partner with clients to define success, monitor health via usage data, and collaborate with internal teams to deliver maximum value.
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Establish and lead the customer success function for EMEA, guiding enterprise customers through onboarding, implementation, and long-term adoption of the AI search platform. Act as a strategic partner to executive sponsors and a bridge between customers and internal product teams to influence the roadmap.
Own and drive net revenue retention and gross retention by managing the renewal calendar and expansion pipeline. Lead the transformation of the Customer Success organization into an AI-native function using agentic workflows to scale operations.
Act as the primary point of contact for new and existing clients to ensure exceptional care and retention. Manage client inquiries, handle escalations, and support onboarding processes via various communication channels.
The role involves connecting with clients to explain benefit options and guide them in making informed coverage decisions. It focuses on building strong relationships through clear communication and consistent follow-up.
Serve as a strategic partner to health system executives to drive retention and expansion of the care coordination platform. Lead executive business reviews and analyze data to connect technology usage to clinical and financial outcomes.
Manage a portfolio of energy company customers to drive retention, expansion, and successful product launches. Help build the Customer Success function by defining processes, systems, and tooling as the company scales.
Manage a portfolio of Enterprise customers to ensure high retention and growth by driving measurable value and feature adoption. Act as a trusted advisor through onboarding and strategic guidance while collaborating cross-functionally to secure renewals.
Lead the customer success motion by guiding financial institutions through the adoption and scaling of an AI-powered platform. Focus on driving value realization, reporting ROI, and ensuring long-term retention and growth of the client book of business.
Manage and grow relationships with large, complex enterprise customers to drive retention, expansion, and product adoption. Act as a strategic advisor to executive stakeholders to ensure long-term value realization of the CARET investment.
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Act as a strategic partner and scientific orchestrator for biopharma clients to ensure the successful adoption and ROI of the K Pro AI platform. Manage the full customer lifecycle, including onboarding, retention, growth, and translating customer feedback into product roadmap improvements.
The Customer Success Manager is responsible for building strong customer relationships and driving the adoption of fiber-based products and solutions. They proactively engage accounts to ensure value realization, orchestrate issue resolution, and identify opportunities to expand customer relationships.
The role involves serving as the primary point of contact for clients to ensure project success and high satisfaction. Responsibilities include coordinating with internal teams, maintaining documentation in ClickUp, and reporting status updates to the CEO.
Manage the implementation of Legal Suite software from planning to go-live, including requirement analysis and system configuration. Provide 2nd-level technical support and manage the entire customer lifecycle to ensure maximum value and long-term success.
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