The engineer will serve as a trusted technical advisor, helping customers monitor, diagnose, and optimize HVAC and central plant performance using advanced analytics and the AssetPlanner™ platform. Key duties involve delivering exceptional customer experiences, driving platform adoption, and partnering with customers on optimization strategies to improve efficiency and reliability.
Remote Customer Success Jobs (1,817)
Search = customer success
The manager will serve as the customer's trusted advisor, proactively managing relationships, understanding pain points, and driving value demonstration through data analysis and storytelling. They will also act as a liaison between customers and internal teams like R&D to ensure smooth onboarding and product enhancements.
Customer Success Manager (Automotive repair shops) 1102 APPLICANTS
RepairWise
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Full Time
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12 Weeks Ago
RepairWise
The role involves leading the onboarding and training of independent repair shops on the RepairWise portal and operational processes. Responsibilities also include monitoring key performance metrics like throughput and cycle time to drive efficiency improvements within the partner network.
Customer Success Managers act as trusted advisors to drive product adoption, ensuring customers achieve operational priorities and full business value through frequent reviews and KPI tracking. They serve as the client point-of-contact for engagements, assist with contract renewals, and collaborate cross-functionally to improve processes and act as the voice of the customer.
Customer Success Director, HealthCare Vertical (US Remote)
First Advantage
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Full Time
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12 Weeks Ago
First Advantage
This role involves consultative sales and large account management focused on growing revenue within strategic accounts by selling First Advantage products and solutions. Responsibilities include developing strategic account plans, ensuring revenue streams, coordinating service levels, and maintaining existing base revenue.
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This role is fundamentally commercial, requiring the manager to proactively identify, develop, and close expansion opportunities across their portfolio through upselling and renewal negotiations. The manager will also own the full post-sale lifecycle for enterprise and mid-market accounts, focusing on onboarding, adoption, retention, and serving as a strategic partner.
The Customer Success Manager acts as the primary owner of the post-implementation customer relationship, focusing on ensuring customers achieve measurable value from managed services offerings through strategic partnership and operational execution. This role involves leading customer touchpoints, monitoring service performance against SLAs, driving adoption, and advocating for customer needs internally.
Customer Success Manager - Industrial Performance
Schneider Electric
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Full Time
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12 Weeks Ago
Schneider Electric
The Customer Success Manager will independently engage with the existing install base to expand Schneider Electric Ecocare add-ons, aligning Schneider Electric and AVEVA solutions to optimize client profitability by mitigating risk and improving facility safety. Responsibilities include managing customer quality management lifecycles, promoting service add-ons, focusing on upselling security and consulting services, and enhancing production quality through software solutions.
The Customer Success Manager drives customer adoption and retention by serving as the primary post-sale contact, providing guidance, and leveraging deep product and industry knowledge to facilitate utilization. Responsibilities include account management for large enterprises, building strategic success plans, and ensuring customers achieve their goals using Reltio's unified data solutions.
The Manager of Customer Success for EMEA will lead and develop a team of CSMs focused on mid-market to enterprise accounts, driving accountability and execution through clear KPIs and coaching frameworks. This role oversees the execution of the Customer Engagement Process (CEP) to maximize adoption, expansion, and retention across the Book of Business.
The Senior Customer Success Manager will manage the entire customer experience, from onboarding through maintenance, while becoming an expert in BlackSky's real-time intelligence products and services. Key duties include serving as the front-line contact for support, prioritizing escalations, and advocating for customer needs internally.
(Senior) Technical Cloud Customer Success Engineer (all genders) – 100 % Remote
iits-consulting GmbH
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Full Time
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12 Weeks Ago
iits-consulting GmbH
The role involves acting as the technical contact for new and existing cloud customers, supporting the successful implementation and stable operation of cloud and container-based platforms. Key tasks include technical consulting, customer-facing troubleshooting, knowledge transfer through workshops, and creating reference setups for best practices.
Bezahltes Pflichtpraktikum - Customer Success & Knowledge Base (w/m/d)
Ankaadia GmbH
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Internship
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12 Weeks Ago
Ankaadia GmbH
The intern will primarily support the Customer Success team by building and developing user documentation and the Knowledge Base, focusing on creating help-center articles and guides. Additionally, responsibilities include processing support requests via the ticket system and documenting customer feedback for the product team.
Customer Success & Implementation Specialist (Multiple Locations: North America and Europe)
Smart Skin
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Full Time
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12 Weeks Ago
Smart Skin
The specialist will learn the technical details of SmartSkin's solutions, travel globally to lead client onboarding, implementation, and training, and ensure seamless integration of technical products and services. They will also provide proactive support, generate analytical reports with recommendations, and manage client relationships to drive satisfaction and growth.
This role is responsible for investigating, analyzing, and converting internal customer needs into effective technical solutions, focusing on the configuration, data integrity, and strategic optimization of the ChurnZero platform. The primary goal is to empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion.
Customer Success Manager (Mid-Market / Enterprise)
Terrific innovation LTD
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Full Time
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12 Weeks Ago
Terrific innovation LTD
This role owns the end-to-end customer lifecycle post-sale, focusing on onboarding, activation, adoption, retention, and expansion to turn customers into successful, long-term partners. The manager will build playbooks, lifecycle journeys, and touchpoints that drive measurable customer outcomes and growth.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training while acting as a trusted advisor to clients at all levels. Responsibilities include designing customized use cases aligned with business outcomes, proactively resolving obstacles, and advocating for customer feedback to influence product development.
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The Customer Success Manager will serve as a key contact for internal teams and district partners, focusing on fostering communication and monitoring account health metrics to support renewal and expansion of enterprise accounts. Responsibilities include leading territory calls, managing at-risk action plans, and collaborating cross-functionally to drive retention and growth.
The agent will manage customer success and support operations, acting as the first point of contact for inquiries via phone, email, and dashboard, while also documenting and automating operational processes. Key duties include troubleshooting account issues, guiding customer onboarding, resolving inquiries efficiently, and reviewing new customer applications.
Customer Success Manager
Strategic Communications
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Full Time
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13 Weeks Ago
Strategic Communications
The primary goal is to ensure customers achieve desired outcomes using subscription-based products like SaaS and cloud services to drive satisfaction, retention, and growth. Key duties include guiding onboarding, providing training, building trust-based relationships, monitoring usage, advocating for customers, managing renewals, and resolving issues.
The Customer Success Manager acts as a key contact for internal teams and district partners, focusing on fostering communication and monitoring enterprise account health metrics to drive renewal and expansion success. Responsibilities include leading Knowledge Share Calls, managing At-Risk Action Plans, and collaborating cross-functionally to evaluate data and mitigate risks.
Customer Success Manager - Infrastructure & Geospatial technology (Remote - Canada)
Gilytics AG
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Full Time
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13 Weeks Ago
Gilytics AG
The role involves leading customer onboarding, delivering training, and running workshops to ensure smooth implementation and drive product adoption. The manager will also build strong stakeholder relationships, gather customer needs, and collaborate with the Product team to influence the roadmap.
Customer Success Manager (APAC)
Canary Technologies Corp
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Full Time
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13 Weeks Ago
Canary Technologies Corp
The Customer Success Manager will ensure successful product deployments and cultivate long-term client relationships, focusing on expanding Canary's presence within Mid-Market and SMB accounts across the APAC region. This involves partnering with clients to understand their goals, driving value realization, and collaborating with internal teams to inform the product roadmap.
This role involves acting as a 'Coach/Player,' where the manager leads a team of CSMs and Renewal Reps through mentorship and talent management (70% of the role), while also personally managing 4-6 of the company's most complex, high-value flagship accounts (30% of the role). Key duties include pressure-testing deal strategies, ensuring operational excellence, and serving as the Voice of the Customer to Product and Sales teams.
This role involves 70% leadership, focusing on managing and mentoring a team of CSMs and Renewal Reps while pressure-testing regional strategies and operational excellence. The remaining 30% requires the manager to personally handle 4-6 high-value flagship accounts, modeling best practices for the team.
This role involves 70% leadership, focusing on managing and mentoring a team of CSMs and Renewal Reps while pressure-testing regional strategies and ensuring operational excellence. The remaining 30% requires the manager to personally handle 4-6 high-value flagship accounts, modeling best practices for the team.
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This role involves acting as a 'Coach/Player,' where the manager leads and mentors a team of CSMs and Renewal Reps while personally managing a strategic portfolio of 4-6 high-value global accounts. Key duties include driving regional growth, pressure-testing deal strategies, ensuring operational excellence, and serving as the Voice of the Customer to Product and Sales teams.
Customer Success Manager, Transportation Vertical (US Remote)
First Advantage
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Full Time
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13 Weeks Ago
First Advantage
The Customer Success Manager is responsible for the retention, expansion, and overall growth of enterprise accounts through consultative sales and account management, focusing on driving revenue by selling First Advantage products and solutions. This involves developing and executing account plans, ensuring service levels are met, and maximizing revenue through effective resource deployment and solution penetration.
Billing Oversight Customer Success Manager – RethinkBH
RethinkFirst
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Full Time
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13 Weeks Ago
RethinkFirst
The Customer Success Manager is primarily responsible for achieving quarterly and annual customer retention targets and identifying account growth opportunities within existing Billing customers by showcasing the Rethink solution's value for clinical and business needs. This role involves providing high-touch service, resolving customer issues efficiently, and driving upsell/cross-sell opportunities through deep product knowledge.
The Associate, Customer Success Advocacy will initiate new programs, ensuring stakeholder alignment with commercial terms, and oversee successful service delivery by leveraging cross-functional resources. They will also support pre-sales activities, analyze contracts, monitor customer indicators to resolve post-sales issues proactively, and act as the primary contact for service challenges.
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