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Lead a team of Enterprise Customer Success Managers to drive customer loyalty, adoption, and value-based outcomes for Saviynt's identity platform. Oversee renewal and expansion targets while collaborating with executive leadership to align customer success strategies with business goals.
Manage a portfolio of strategic enterprise customers to drive adoption, retention, and expansion of the Inriver platform. Act as a technical advisor to optimize workflows, integrations, and product data models while aligning platform usage with business objectives.
Drive customer adoption and retention for large enterprise accounts by serving as the primary post-sale point of contact. Develop strategic success plans and maintain trusted advisor relationships to ensure customers achieve their business goals using the Reltio platform.
Manage a portfolio of customer accounts to ensure effective product adoption and expansion while mitigating churn. Drive net revenue growth through strategic onboarding, nurturing product champions, and identifying up-sell opportunities.
Manage a portfolio of customers using a scaled engagement model to accelerate time-to-value and drive product adoption. Proactively identify risk signals and growth opportunities while partnering with account teams to ensure renewal confidence.
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Manage and scale the Customer Success team, overseeing CSMs and owning the full customer lifecycle from pilot to expansion. Act as the primary point of contact for the founder to optimize team performance and product adoption.
Provide one-on-one career consultations, optimize resumes and LinkedIn profiles, and research job openings for clients. Additionally, handle upselling of services and manage client relationships via CRM to minimize negative feedback.
Manage a portfolio of 15-20 enterprise accounts to drive software adoption, ensure retention, and identify expansion opportunities. Act as a Salesforce and Litify expert to provide best practices and creative solutions for legal clients.
The Customer Success Manager guides districts and schools through onboarding and program adoption to ensure measurable student reading growth. They manage account health, drive renewals, and collaborate cross-functionally to enhance the customer experience.
Drive product adoption and customer value for a large number of customers in the DACH region using 1:1 and 1:many engagement channels. Manage customer onboarding, handle escalations, and collaborate cross-functionally to ensure long-term success and renewal.
Drive product adoption and customer value for a large EMEA customer base through 1:1 and 1:many digital engagement channels. Manage customer onboarding, mitigate churn risk, and facilitate the resolution of customer escalations.
Drive product adoption and customer value through 1:1 and 1:many engagement channels for a large EMEA customer base. Manage customer escalations and collaborate cross-functionally to ensure long-term success, renewal, and growth.
The role focuses on driving the adoption of communication APIs and fostering strong customer relationships to ensure long-term satisfaction and retention. Key duties include developing success plans, monitoring usage patterns, and collaborating with internal teams to resolve customer issues.
Connect with families to explain available benefit options and guide them through the process. Build strong client relationships through clear communication, patience, and consistent follow-up.
The role involves owning gross renewal rates and expansion revenue while managing the end-to-end customer lifecycle from onboarding to retention. Additionally, the manager will build the CS infrastructure, including playbooks and processes, to scale the function.
Support medium to large advertisers and agencies by providing timely responses to inquiries. Assist clients with integration, fraud prevention, budgeting, and media planning.
Manage a portfolio of partners to drive success, retention, and revenue growth through strategic advisory and performance coaching. Act as the primary relationship owner, utilizing data analysis to optimize partner outcomes and collaborating cross-functionally to resolve technical issues.
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Manage the full customer lifecycle from onboarding to renewal, serving as the primary point of contact for the Prospective Risk solution. Coordinate with internal product and engineering teams to resolve customer issues and align platform output with client strategic goals.
The Customer Success Manager II serves as the primary point of contact for assigned customers to ensure satisfaction, drive product adoption, and manage renewals. They are responsible for identifying expansion opportunities and collaborating with the product team to inform the roadmap based on customer feedback.
Act as a technical consultant to help customers implement, optimize, and scale Algolia's AI search and discovery platform. Partner with internal product and engineering teams to resolve technical bottlenecks and deliver high-quality technical workshops.
The Customer Success Manager will act as a client advocate, managing onboarding and technical solution delivery to ensure maximum product value. They are responsible for driving customer retention, conducting QBRs, and identifying incremental revenue opportunities.
Manage a portfolio of 750 small to enterprise accounts to drive product adoption and ensure long-term customer success. Own the full renewal cycle and lead save motions to protect gross retention and identify expansion opportunities.
Manage a dual-track book of business focusing on proactive account optimization and reactive retention to exceed a 60% save rate. Translate customer usage data into value narratives to reduce churn and influence the product roadmap.
Manage a portfolio of accounting firms to drive retention, expansion, and measurable value realization. Act as a strategic advisor to executive stakeholders while translating customer insights into product roadmap priorities.
Lead the Customer Success team to drive strategic outcomes and ensure customer acceptance across health system accounts. Manage C-level relationships, advocate for client needs internally, and track account health via KPIs.
Define and lead the Customer Success strategy to maximize client satisfaction and retention. Manage strategic accounts and lead a team of CSMs while collaborating with Sales, Marketing, and Product teams.
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The Customer Success Lead manages the tactical operations and strategic management of client accounts, acting as the primary liaison between the operations team and external clients. Key duties include leading event planning, managing budgets, and identifying business development opportunities to expand service offerings.
Oversee the deployment of the Guardian Suite of Control Room Products for strategic customers, acting as the primary technical and operational point of contact. Manage project plans, customer requirements, and internal resources to ensure successful software delivery and sign-off.
Lead onboarding and virtual training sessions to help EMS professionals adopt and maximize the use of software tools. Act as a trusted advisor to clients by translating real-world EMS workflows into software use cases and collaborating internally to improve the client experience.
The role focuses on managing a portfolio of legal clients to ensure retention, growth, and successful onboarding of AI infrastructure. Responsibilities include driving ROI, leading training sessions, and gathering client feedback to inform product development.
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