Manage post-sales relationships for 15-20 large fashion brands, focusing on onboarding, health tracking, and churn prevention. Identify expansion opportunities and synthesize customer feedback to influence product direction.
Your mission
Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
Lead structured onboarding to get new clients live quickly and drive early adoption
Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
Proactively monitor account signals to identify churn risks early and take action before issues escalate
Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
Contribute to scalable CS processes, playbooks, and resources as we grow
Support in creative processes using AI tools and the Adobe Suite
Your profile
1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
Experience using Adobe Photoshop
Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
A problem-solver who takes ownership and doesn't wait to be told what to do
Fluency in German is highly valued, fluency in English is a requirement
Experience in or genuine enthusiasm for fashion, retail, or creative industries
Why us?
Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
Be at the frontier of AI-driven content creation
Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
