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Manage a portfolio of approximately 20 high-impact financial institution accounts to drive retention, growth, and overall satisfaction. Serve as a strategic advisor to executive stakeholders while coordinating onboarding and product adoption for AI-powered communications.
Manage day-to-day marketplace operations to ensure 100% of customer requests receive provider responses within SLA windows. Drive marketplace growth by activating new customers and identifying provider supply gaps across various regions.
Act as a technical liaison for enterprise customers to manage IT project milestones, onboarding, and digital transformation initiatives. Responsible for configuring platform components and translating business requirements into technical specifications for engineering teams.
The role involves planning and managing customer projects and acting as the central point of contact for key accounts. Responsibilities include analyzing requirements, describing business processes, and developing long-term concepts to support customer goals.
Provide 1:1 virtual coaching to members to help them achieve professional goals and improve leadership skills. Participate in ongoing ICF-certified training and contribute to the Mento coaching community.
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Act as the primary relationship owner for enterprise customers to drive adoption, measurable business value, and long-term account growth. Coordinate cross-functionally with technical and sales teams to ensure customers operationalize and expand their use of the AI infrastructure.
Manage a portfolio of customers to ensure goal achievement, satisfaction, and retention through regular check-ins and support. Collaborate with product and sales teams to provide customer insights and execute growth opportunities.
Build strategic partnerships with clients to maximize platform value and drive digital payment adoption. Focus on strengthening retention, identifying expansion opportunities, and acting as the primary client advocate.
The CSAM serves as the primary point of contact for enterprise publisher partners, managing onboarding, adoption, and overall account health. They are responsible for driving revenue growth, ensuring successful renewals, and collaborating with the product team to advocate for customer needs.
Coordinate customer onboarding, maintain CRM data integrity, and manage supplier and contractor compliance. Produce operational insights using Power BI and handle security questionnaires and document control processes.
Guide families through the dementia care onboarding process and manage referral intake and documentation. Serve as a primary liaison between members and clinical teams to ensure a high-quality member experience.
Manage and grow relationships with high-value enterprise customers by leading onboarding, accelerating product adoption, and developing success strategies. Act as a strategic partner to stakeholders to drive value realization, retention, and account expansion.
Lead value-driven partnerships with large enterprise customers by designing strategic success plans and driving product adoption. Act as a trusted advisor to executive stakeholders while mentoring junior CSMs and collaborating cross-functionally to improve the customer experience.
The role focuses on converting inbound leads into sales and managing the full sales cycle for water filtration systems. Additionally, the specialist provides pre- and post-sale customer support and coordinates logistics with warehouse teams.
Lead the customer success strategy to ensure high retention and growth for enterprise clients. Manage and scale the customer success team while focusing on Net Revenue Retention (NRR) for AI products.
Lead the performance and day-to-day operations of Customer Success and Support teams to drive retention and exceptional client experiences. Partner with executive leadership to execute engagement strategies and translate customer insights into product enhancements.
Build and maintain trusted relationships with executive stakeholders in the payer and employer sector to drive product adoption and achieve customer outcomes. Manage day-to-day client interactions, secure renewals, and lead the risk mitigation process for client issues.
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Lead a team of Customer Success Managers to manage high-ARR, multi-location restaurant groups and franchises. Focus on driving retention, expansion, and measurable business outcomes through strategic partnerships and high-touch customer experiences.
Manage the full post-sales lifecycle for enterprise education accounts, focusing on onboarding, activation, and long-term success. Drive retention and growth by leading renewal strategies and identifying expansion opportunities in collaboration with sales teams.
Lead and develop the Customer Success team by implementing scalable structures and innovative strategies to increase customer retention. Drive market positioning and growth through data-driven improvements and the cultivation of deep customer relationships.
Manage a portfolio of 35-38 SMB accounts to drive product adoption, customer loyalty, and subscription renewals. Collaborate with sales and cross-functional teams to identify expansion opportunities and provide data-driven insights for product improvement.
Manage a portfolio of POS customers to drive adoption and retention of the Core Online Ordering platform and Point of Sale system. Conduct value reviews and coach customers on growth strategies to ensure measurable business ROI.
Manage the end-to-end customer journey for Shopify Plus accounts, focusing on onboarding, retention, and expansion. Act as a trusted advisor to help DTC brands optimize their data setup and drive product adoption.
The Customer Success Director manages a portfolio of public safety accounts to drive product adoption, ensure contract renewals, and maximize customer value. They serve as a strategic advisor to law enforcement and city officials, translating technology performance into measurable public safety impacts.
Manage a portfolio of customers to drive platform adoption, retention, and long-term loyalty. Act as a trusted advisor by conducting strategic business reviews and collaborating internally to advocate for customer needs.
Build and own the scaled post-sale engine for OpenRouter's startup ecosystem, focusing on activation, retention, and expansion. Design repeatable systems, dashboards, and automated workflows to manage startup health and facilitate Enterprise conversion.
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Manage a portfolio of 10-20 enterprise clients to maximize the impact of generative AI search optimization software. Drive client adoption, retention, and growth through strategic recommendations and quarterly business reviews.
The role involves triaging Tier 1 technical issues and resolving or escalating customer queries for the Labbit product. Additionally, the analyst will create technical documentation and knowledge bases to improve customer success processes.
Build and maintain front-line relationships with automotive dealerships to ensure high product adoption and customer health. Analyze performance data to proactively communicate ROI and collaborate with cross-functional teams to optimize revenue opportunities.
Lead the Customer Success team to manage the transition of sales prospects to active users and ensure long-term value realization. Drive the end-to-end customer success strategy, optimize operational workflows, and maintain high retention rates for enterprise healthcare clients.
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