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Serve as a trusted advisor for large gig economy customers, focusing on risk, trust, safety, and compliance strategy. Act as a liaison between customers and internal product teams to translate operational needs into technical requirements.
Manage and grow revenue within strategic enterprise accounts through consultative sales and the development of strategic account plans. Coordinate with internal cross-functional teams to ensure service levels are maintained and provide solutions to complex business problems.
Manage strategic accounts to grow revenue through the sale of background screening solutions and the development of account plans. Coordinate with cross-functional teams to ensure service levels are maintained and deliver quarterly business reviews to clients.
The role focuses on driving business growth and customer satisfaction for local and global accounts through renewals and upselling. It involves managing complex client structures and collaborating with internal stakeholders to ensure service delivery meets contractual metrics.
Manage a portfolio of SMB customers to ensure platform value, handling onboarding, renewals, and upsell opportunities. Provide customer support and troubleshoot issues while feeding customer insights back to the wider team.
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Act as the primary point of contact for strategic mortgage customers, managing the full lifecycle from onboarding to renewal. Collaborate with product teams to enhance value and build scalable customer success processes.
Manage a portfolio of key US enterprise accounts to drive adoption, retention, and growth. Act as a technical advisor by building demos, sharing code snippets, and translating business needs into feasible technical solutions.
Act as the strategic and commercial lead for a cohort of customers to drive Net Revenue Retention and ARR growth. Bridge the gap between technical engineering requirements and corporate business objectives to ensure product development success.
Drive client success, adoption, and retention for law firms while increasing contract value through strategic upsells. Manage the onboarding process and provide client feedback to inform the product roadmap.
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
This is an expression of interest for future Customer Success roles within an AI-powered DevSecOps platform. The role involves helping customers derive value from the platform and incorporating AI into daily workflows to drive efficiency.
Act as a strategic partner to consumer goods and retail brands to drive adoption of the GoSpotCheck platform and its AI capabilities. Manage portfolio health by tracking NRR and GRR while delivering training and strategic recommendations to maximize customer ROI.
Manage and enhance the end-to-end customer journey for the Open Telekom Cloud Marketplace, supporting both consumers and partners. Coordinate with cross-functional teams to resolve platform issues and implement targeted marketing campaigns.
Lead the onboarding process and manage the entire lifecycle for a portfolio of brands to ensure fast results and retention. Act as the primary point of contact, troubleshooting platform issues and collaborating with product teams to improve the user experience.
Lead the Customer Success motion by driving platform adoption and mitigating churn through expert research consultation. Manage a team of Research Advisors to design and execute high-impact research projects for top-tier clients.
Serve as the primary technical expert and trusted advisor to ensure customers maximize their ROI and adoption of the Cyera platform. This includes designing customized use cases, resolving technical blockers, and advocating for customer feedback to influence the product roadmap.
Lead the global Customer Success organization to increase software value realization, retention, and business expansion for strategic enterprise and banking clients. Oversee the entire customer lifecycle from onboarding to renewal while partnering with Sales and Product teams to drive growth.
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Lead and scale a high-performing Customer Success team across the EMEA region to drive customer outcomes, retention, and expansion. Act as a key conduit between customers and internal Product and Engineering teams to optimize the search and discovery platform.
Conduct onboarding meetings and webinars for clients using the Noa Notes AI assistant. Manage customer interactions via phone, email, and video to provide product support and handle churn situations using Hubspot.
The Customer Success Manager drives product adoption and value realization to ensure long-term customer success and retention. This includes monitoring customer health metrics, providing ongoing enablement, and advocating for customer needs internally.
The Customer Success Manager focuses on building and maintaining relationships with dealership customers to drive product innovation and business outcomes. They act as a subject matter expert in digital marketing to help clients achieve their KPIs and increase monthly recurring revenue.
Acts as the primary customer-facing partner to drive adoption, retention, and customer satisfaction. Responsibilities include managing improvement projects, supporting onboarding, and gathering customer insights.
Own a portfolio of hyper-growth Enterprise accounts to drive adoption, unlock value, and lead inference growth. Act as the bridge between technical systems and business outcomes while managing the revenue lifecycle and providing product feedback.
Build trusted relationships with customers to guide them through onboarding, implementation, and training. Track key success metrics and collaborate with other departments to integrate customer feedback into the product roadmap.
Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
The role involves owning the entire customer lifecycle for the APAC region, focusing on onboarding new clients and maintaining relationships with existing ones. Key goals include driving Net Revenue Retention, mitigating churn, and collaborating with internal teams to ensure a seamless customer experience.
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Serve as the primary relationship owner for strategic employer customers with 3,000-10,000 lives to ensure annual renewals. Collaborate with internal teams to resolve customer issues and contribute to the product roadmap based on customer feedback.
The Customer Success Manager builds strategic relationships with IT professionals in Global 5000 organizations to drive long-term revenue growth and loyalty. They are responsible for developing account strategies, capturing customer data, and collaborating cross-functionally to align product offerings with customer needs.
Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.
Own the end-to-end customer journey for enterprise accounts in the NOLA region to drive retention and expansion. Coordinate with internal teams to translate product usage into business impact and mitigate churn risks.
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