The role involves providing reactive customer support while proactively offering solutions and strategies to customers, requiring deep product knowledge to answer questions effectively. Responsibilities also include creating helpful knowledge base content and communicating the value of the product through demonstrations and webinars.
Remote Customer Success Jobs (1,817)
Search = customer success
The role involves providing reactive customer support while proactively offering solutions and strategies, requiring deep product knowledge to answer customer questions. Responsibilities also include creating helpful knowledge base content and communicating the value of the product to potential customers.
The role involves providing reactive customer support while proactively offering solutions and strategies, requiring deep product knowledge to answer customer questions. Responsibilities also include creating helpful knowledge base content and communicating the value of the product through demonstrations and webinars.
The Customer Success Manager will own the post-sales relationship with assigned customers, ensuring they achieve desired outcomes through SAP solutions, while also developing customer success plans and monitoring health metrics.
As the primary contact for customers after booking, the role involves demonstrating exceptional commitment by finding creative solutions to daily challenges to ensure the best possible customer experience. This includes autonomously informing and advising clients on necessary travel changes, anticipating potential issues, preventing escalations, and resolving complex customer problems through proactive measures.
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The Director of Customer Success will directly manage the customer success team, owning processes, goals, and staff training while maintaining high customer satisfaction through proactive communication and risk assessments. This role involves collaborating across departments to address churn risks and increase customer retention and satisfaction.
This role supports the successful onboarding, adoption, and ongoing engagement of Enterprise customers in the Philippines, ensuring they effectively use Wiley solutions to achieve strong outcomes supporting retention and renewal. Responsibilities include monitoring usage data, maintaining customer contact, preparing updates, partnering on renewals, coordinating issue resolution, and delivering training.
The specialist owns the relationship during the initial onboarding phase for new service professionals, managing account activation, adoption, and ensuring value delivery. They serve as the primary contact post-enrollment, reinforcing value and driving early product adoption.
The Mid-Market Customer Success Manager will own a portfolio of mid-market and enterprise customers, guiding them through onboarding, driving adoption of core workflows, and ensuring long-term retention by acting as a trusted advisor. Key duties include leading onboarding, driving feature adoption, managing customer health, mitigating churn risks, and contributing to scalable CS processes.
The role involves partnering with global enterprise customers to drive platform adoption, ensuring alignment with strategic business outcomes to deliver measurable ROI. Responsibilities include leading renewal strategies, mitigating churn risk, and operationalizing Customer Success processes for scale across the enterprise segment.
Customer Success Manager (Mid-Market) LATAM 18 APPLICANTS
DevSavant Inc.
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Full Time
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12 Weeks Ago
DevSavant Inc.
The Customer Success Manager will manage a high volume of pooled clients, focusing on those needing the most assistance to ensure they continuously see the impact of the company's products and services. Key duties include driving Net Revenue Retention by delighting customers, mitigating churn risks, securing renewals, and uncovering upsell opportunities.
Senior Customer Success Manager (APAC) 13 APPLICANTS
DevSavant Inc.
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Full Time
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12 Weeks Ago
DevSavant Inc.
The Senior Customer Success Manager will own all APAC customers, ensuring they recognize the impact of the products through onboarding and relationship management. Key duties include driving Net Revenue Retention by securing renewals, mitigating churn risks, and uncovering upsell opportunities across the customer lifecycle.
The Customer Success Associate will support the Contract Automation Customer Success team across all accounts with projects, issue resolution, and deliverables to drive customer value. Key duties include supporting customer onboarding and adoption of the Contract Automation product, contributing to retention goals, and becoming an expert in the Ontra app and Salesforce.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training while acting as a trusted advisor to clients at all levels. Responsibilities include designing customized use cases, proactively resolving obstacles, advocating for customer feedback to influence the product roadmap, and conducting Quarterly Business Reviews.
The Technical Customer Success Manager will serve as the primary point of contact for a large customer portfolio, owning the end-to-end customer experience and delivering high-touch support when necessary. They will develop repeatable workflows to scale self-service and collaborate with product and sales teams to align strategy and execution.
The Customer Success Manager will define and drive the Customer Success strategy to maximize satisfaction and retention, while also leading, training, and motivating a team of CSMs. This role involves managing strategic accounts and building strong relationships with decision-makers.
The Customer Success Manager will be the primary resource for top-tier customers, focusing on successful product adoption and retention through client onboarding, retention efforts, and success planning. Responsibilities include collaborating with customers to maximize platform value, acting as a point of contact for issues, and monitoring customer satisfaction and usage.
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Program Manager, Digital Customer Success (Remote, CAN)
CrowdStrike
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Full Time
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12 Weeks Ago
CrowdStrike
This role involves leading the development and execution of digital adoption strategies to enhance customer experience and product utilization, focusing heavily on creating effective email journeys and driving product adoption content.
The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
Key responsibilities include analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives, while also providing mentoring, coaching in post-sales account management, and feedback to team members.
The role involves managing the entire customer adoption lifecycle for named accounts, focusing on onboarding, value realization, expansion, and advocacy. Responsibilities also include leading post-sales technical value-selling, driving feature adoption, and owning program delivery to achieve high-impact customer outcomes with GraphOS.
The Regional Manager will lead and develop a team of Customer Success Managers supporting high-touch, enterprise customers across LATAM, partnering with Sales leadership to define and execute regional strategy aligned with revenue goals. This role involves establishing clear objectives, driving consistent team performance, and ensuring customers realize measurable business impact from their investment.
The Senior Customer Success Manager will act as a trusted advisor, driving adoption and value realization for strategic customers across the Marketing, Social, and Advertising product suite by bridging business objectives and platform capabilities. This involves leading strategic technical relationships, owning the end-to-end adoption lifecycle, coordinating cross-functional teams, and delivering stakeholder-specific enablement.
The role involves owning the strategic and operational vision for key subscriber journeys from initial contact to closure, focusing on identifying levers for loyalty, satisfaction, and sustainable growth. This includes designing and deploying concrete action plans in collaboration with product, operations, data, and tools teams, while also managing a team of journey experts.
The role involves the strategic development and scaling of the Aftersales division by establishing structures, processes, and KPIs, while taking end-to-end responsibility for post-installation customer handling and issue resolution. This includes defining performance metrics like backlog and customer satisfaction, and continuously optimizing the customer journey through standardized procedures and escalation paths.
CUSTOMER SUCCESS MANAGER / UTILITIES (M/W/D)
Wilken Software Group
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Full Time
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12 Weeks Ago
Wilken Software Group
The role involves being the central point of contact for energy industry customers, supporting them daily with the use of Wilken ENER:GY and Wilken P/5W software solutions. Key duties include communication, coordination, providing expert advice on ERP solution usage, and ensuring high customer satisfaction through stable, trusting relationships.
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The Customer Success Manager ensures long-term operational success, system reliability, and business value realization for customers utilizing Intelligrated’s material handling automation and lifecycle services portfolio. This role involves acting as the primary customer advocate, aligning internal resources to support system performance, reduce risk, and drive adoption of lifecycle services.
Customer Success Specialist (Remote)
CRM Online Australia Pty Ltd
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Full Time
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12 Weeks Ago
CRM Online Australia Pty Ltd
The Customer Success Specialist will focus on enhancing customer satisfaction, providing dedicated support, and strengthening client relationships through daily assistance, issue resolution, and proactive solution delivery. Key duties include onboarding new customers, analyzing data to improve experience, holding product demonstrations, and minimizing churn through strong relationship maintenance.
This role owns the full commercial relationship in Europe, partnering with Account Executives to manage the technical sales process from discovery through closing, including running technical trials and building reusable sales assets. Post-sale, the individual will own the customer success lifecycle, focusing on onboarding, adoption, renewals, and driving expansion opportunities within the European customer base.
Bilingual Senior Technical Account Manager - Customer Success (AMER)
ClickUp
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Full Time
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12 Weeks Ago
ClickUp
The Senior Technical Account Manager acts as the strategic and technical owner of the customer relationship, ensuring measurable success through the ClickUp product and AI features, which includes leading onboarding, managing account health, and driving adoption.
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