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Manage the onboarding and daily support of sports organizations in the DACH region to ensure successful platform adoption. Collect market feedback to help the product team improve the software and support go-to-market activities.
Lead architectural reviews and performance optimizations to ensure successful customer deployments of the security analytics platform. Act as a technical advisor and the voice of the customer to drive product improvements and support the sales process.
Manage a portfolio of customer accounts to ensure long-term satisfaction, retention, and revenue growth. Act as a trusted advisor to help clients maximize the value of EDI and eInvoicing solutions while identifying expansion opportunities.
Lead the West region's Customer Success efforts by owning NRR, expansion, and retention for enterprise health system accounts. Partner with Sales to drive a Suite-based commercial motion and build a high-performing team of Customer Success Managers.
Lead Customer Success execution for the EMEA region to ensure customer value, retention, and growth. Manage a team of Customer Success Managers while coordinating cross-functionally with Sales, Support, and Delivery.
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The role focuses on managing global and regional accounts to build senior-level relationships and drive business growth through up-selling. It involves formulating account strategies, ensuring high customer satisfaction, and leading regional account management teams.
Responsible for the business development and growth of local, regional, and global accounts through renewals and upselling. Acts as the primary point of contact for strategic matters, ensuring client satisfaction and adherence to service level agreements.
The Customer Success Manager will build and maintain relationships with major automotive dealership accounts to drive product adoption and ensure client health. They will analyze customer data to proactively identify risks, minimize churn, and optimize revenue opportunities through strategic planning.
You will serve as the primary point of contact for customers, providing technical support for balcony solar power systems via phone and email. Additionally, you will contribute to process improvements and assist in onboarding new team members.
You will serve as the primary point of contact for customers, providing technical support for balcony solar power systems via phone and email. Additionally, you will contribute to process improvements and assist in onboarding new team members.
The role involves managing client communication and expectations while coordinating internal teams to track deliverables. You will also be responsible for sharing performance reports and identifying opportunities for account growth.
The Senior Customer Success Manager will drive value and growth for enterprise clients by acting as a strategic advisor and implementing effective SMS marketing strategies. They will collaborate cross-functionally to ensure product adoption, retention, and the delivery of seamless customer solutions.
You will serve as the primary post-sales point of contact for enterprise customers, managing the full lifecycle from technical onboarding to adoption and expansion. You will collaborate with internal teams like engineering and product to advocate for customer needs and ensure timely resolution of technical issues.
You will manage the full customer lifecycle, including onboarding, adoption, retention, and expansion for a portfolio of SMB accounts. You will also act as a primary point of contact and bridge between customers and internal teams like Product and Engineering.
The role involves delivering on-site product training to customers and supporting the sales team with demonstrations and onboarding materials. You will also maintain training records in CRM systems and collaborate with internal teams to ensure customer success.
The Customer Success Associate will manage user support via multiple channels, including email, tickets, and Zoom, while onboarding new clients. They will also lead training webinars, maintain the knowledge base, and gather user feedback to prioritize product improvements.
The Customer Success Partner manages strategic accounts within the Retail, Hospitality, and Entertainment vertical to drive revenue growth and maintain service levels. Responsibilities include developing account plans, managing contract renewals, and coordinating with internal teams to provide background screening solutions.
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The Customer Success Manager will partner with enterprise clients to drive platform adoption, ensure value realization, and manage retention through proactive engagement. They will also act as a key liaison between customers and internal teams, including Product and Sales, to provide feedback and support growth initiatives.
The Customer Success Associate will serve as the primary point of contact for clients, managing case-related concerns and ensuring service delivery meets established SLAs. They are responsible for monitoring documentation accuracy, handling first-level escalations, and maintaining proactive communication with clients.
The role involves managing the onboarding and early success of customers by diagnosing and fixing issues across the full marketing and sales funnel. You will work directly with clients to ensure they achieve measurable results and effectively utilize the platform's AI-driven tools.
Manage a portfolio of customers to drive platform adoption, engagement, and retention while serving as their primary advocate. Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless solutions and provide insights for product improvements.
Lead end-to-end customer implementations for life sciences and logistics clients, ensuring seamless integration of technical systems and operational workflows. Manage project timelines, milestones, and cross-functional coordination between internal engineering teams and external stakeholders.
The Customer Success Manager will proactively identify and close expansion and upsell opportunities within existing accounts to drive revenue growth. They will also serve as a trusted advisor to customers, ensuring product adoption and long-term value realization while managing churn risk.
The Senior Customer Success Advocate will manage a global long-tail of accounts by conducting health checks, monitoring usage, and ensuring successful adoption of security solutions. They will also contribute to building scalable engagement programs and maintaining knowledge base resources for the customer success team.
You will support customers in maximizing the value of digital solutions and guide them through their digital transformation journey. Additionally, you will manage existing customer relationships, conduct training workshops, and collaborate with the product team to drive improvements.
Collaborate with clients to design and organize customized travel plans while serving as their primary point of contact. Manage bookings, maintain travel documentation, and resolve any issues that arise before or during the trip.
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The coordinator will manage travel arrangements, including lodging and transportation, while providing timely updates to clients throughout the planning process. They are responsible for maintaining accurate client records and responding to inquiries via email, phone, and messaging tools.
You will manage a portfolio of SMB customers, overseeing onboarding, retention, and upsell opportunities while providing direct product support. Your role involves translating customer goals into actionable recommendations to drive revenue and ensuring long-term success.
Manage a high-volume portfolio of mid-market and SMB law firms through the full customer lifecycle, including onboarding, engagement, and expansion. Build scalable systems and playbooks to ensure account health and drive revenue growth while maintaining strong client relationships.
You will manage a portfolio of high-value enterprise accounts, driving adoption, account health, and expansion opportunities. Additionally, you will act as the primary advocate for customers by translating feedback into product and operational improvements.
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