Oversee the post-sale lifecycle for large enterprise clients to ensure successful adoption and measurable outcomes of technology solutions. Leverage AI tools to manage customer health, drive renewals, and scale high-quality client interactions.
Remote Customer Success Jobs (1,759)
Search = customer success
Lead software rollouts and manage strategic accounts to ensure fast, measurable customer value realization. Build long-term enterprise relationships and collaborate cross-functionally to drive adoption and account growth.
Own the post-launch relationship with enterprise customers to drive adoption, engagement, and long-term value realization. Manage the end-to-end renewal process and identify opportunities for upsells and cross-sells within the existing product footprint.
Lead the complete post-sale customer lifecycle, including onboarding, adoption, and renewals for a cloud cost transparency platform. Act as a trusted advisor and the voice of the customer to drive product enhancements and resolve support issues.
Manage a portfolio of EMEA accounts end-to-end, focusing on onboarding, adoption, and renewals. Lead new pilot programs and collaborate with internal teams to convert them into long-term commercial successes.
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Senior Customer Success Manager, Vertical Customer Success
Blackbaud
·
Full Time
·
4 Weeks Ago
Blackbaud
Act as a trusted partner for a portfolio of Canadian social impact customers to drive solution adoption, retention, and long-term growth. Deliver strategic engagement through joint success plans, executive business reviews, and proactive health monitoring using data insights.
The Customer Success Manager is responsible for managing post-sales customer relationships to drive platform adoption, satisfaction, and on-time renewals. This includes monitoring customer health metrics and partnering with clients to define and achieve critical business goals.
Manage and grow relationships with enterprise airline customers to ensure the delivery of quantified value and retention. Act as a trusted advisor and product expert, coordinating with Product and Engineering teams to optimize SaaS solutions.
Manage and grow relationships with enterprise airline customers to ensure the delivery of quantified value, retention, and expansion. Act as a trusted advisor and product expert, coordinating between customers and internal Product and Engineering teams.
Manage a portfolio of critical customers to drive product adoption, workflow maturity, and long-term loyalty for hybrid-cloud solutions. Act as a trusted advisor to align technology capabilities with customer strategic priorities and identify expansion opportunities.
The Senior CSM manages a portfolio of strategic accounts to ensure customer retention, revenue growth, and long-term value realization. They act as a trusted advisor, aligning ACI's payment solutions with client business goals and coordinating internal teams to deliver results.
Lead a cross-functional team to plan and execute marketing strategies and omnichannel campaigns for enterprise clients. Act as the primary client contact to manage delivery, oversee operational quality, and grow the scope of services.
The Customer Success Manager will engage with customers to understand their goals and challenges, offering tailored solutions. They will also design and execute strategies to drive customer satisfaction and long-term value.
Design and deploy automated email journeys to drive product adoption and customer success for small and mid-sized business segments. Monitor campaign effectiveness using data to optimize customer touchpoints and report on key performance indicators.
Lead adoption and value realization for strategic enterprise accounts by deploying AI agents and conversational intelligence. Drive customer retention, conduct executive-level business reviews, and help scale the Customer Success organization's best practices.
The Manager of Customer Support is responsible for managing and leading a high-performing Customer Support team while overseeing daily operations and improving customer experience. This role also involves driving AI and automation strategies within Customer Support and collaborating with other departments to enhance customer outcomes.
As a Customer Success Manager, you will prioritize maximizing customer satisfaction, retention, and growth while acting as a trusted advisor to build and maintain relationships with customers. You will analyze customer data to identify insights and ensure timely delivery of projects while collaborating with cross-functional teams.
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Drive high customer retention and renewal rates for enterprise accounts while identifying growth and expansion opportunities. Act as a trusted advisor to stakeholders by conducting business reviews and executing customized success plans to maximize ROI.
Lead and develop a team of Customer Success Managers to drive customer value, retention, and overall satisfaction. Act as a senior escalation point and collaborate cross-functionally to ensure exceptional customer experiences.
Manage the delivery of post-implementation Tier 3 Workday services for a group of clients while fostering strong relationships and driving revenue growth. Coordinate with technical experts to prioritize tasks, manage client expectations, and ensure adherence to delivery standards.
Manage a portfolio of enterprise customers to drive product adoption, retention, and expansion of labeling and track & trace solutions. Act as a trusted advisor and cross-functional orchestrator to ensure customers achieve measurable business value.
Manage a portfolio of existing clients to ensure retention, handle contract renewals, and identify growth opportunities through upselling and cross-selling. Act as the primary point of contact to align cybersecurity solutions with client business objectives and oversee delivery quality.
Manage the full B2B customer lifecycle from onboarding through renewal to ensure satisfaction and retention. Act as a trusted advisor to leadership teams, aligning platform capabilities with customer go-to-market strategies.
The CSM serves as the primary point of contact for valued customers, guiding them through onboarding and ensuring successful product adoption. They are responsible for driving retention, identifying expansion opportunities, and collaborating with internal teams to influence the product roadmap.
Manage the renewal and engagement lifecycle for B2B SaaS customer accounts to drive loyalty and software adoption. Collaborate with internal teams to act as the voice of the customer and communicate ROI and value metrics clearly.
Serve as the primary point of contact for assigned customers to ensure high service delivery and account performance. Responsibilities include facilitating training, analyzing customer issues, and recommending corrective actions for financial and revenue management issues.
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The role involves taking full ownership of the Planhat environment to overhaul backend architecture, data flows, and integrations. The manager will transform the platform into a high-performance engine to drive actionable insights and operational excellence for the post-sales journey.
Serve as the primary point of contact for assigned customers to ensure high service delivery and account performance. Coordinate training, analyze customer issues, and recommend corrective actions for revenue management issues.
Manage a portfolio of mid-market and enterprise accounts to drive adoption, renewal, and expansion of the Spekit platform. Act as a strategic advisor to C-level stakeholders and collaborate internally to align product development with customer feedback.
Lead and develop a high-performing customer support team while serving as a player-coach to resolve complex product issues. Drive operational excellence through AI automation, KPI reporting, and collaboration with Product and Engineering teams to improve the customer experience.
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