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The role focuses on growing revenue in a geographic territory by prospecting new opportunities and managing relationships with small to mid-size clients. Responsibilities include conducting virtual meetings, leveraging supplier partner offerings, and utilizing Salesforce to manage the sales pipeline.
Manage a diverse portfolio of accounts to drive customer outcomes and ensure renewals within compliance and plastic recovery product lines. Guide customers through data-intensive regulatory workflows and identify growth opportunities through upselling and cross-selling.
The Customer Success Architect aligns the GitLab platform with customers' business objectives to drive long-term success and adoption. They serve as trusted advisors and liaisons between customers and internal teams like Product Management and Engineering.
Partner with large law accounts to drive the adoption and integration of AI-powered research, drafting, and analytics solutions. Focus on increasing customer engagement, retention, and long-term value through strategic workflow guidance.
Support a portfolio of large law accounts to drive the adoption and integration of AI-powered legal research and drafting solutions. Build trusted relationships with legal professionals to ensure long-term value and customer retention.
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The role involves prospecting and engaging with business accounts to identify needs and provide tailored product recommendations. You will manage a sales pipeline, deliver product demonstrations, and nurture long-term relationships to drive revenue through upselling and cross-selling.
The role involves prospecting new business and managing existing accounts to drive revenue through upselling and cross-selling. Responsibilities include conducting product demonstrations, managing a sales pipeline, and nurturing long-term relationships with decision-makers.
Manage the end-to-end customer journey post-sales, focusing on onboarding, implementation coordination, and long-term adoption. Act as a trusted advisor to translate business needs into technical outcomes while collaborating across internal teams to ensure customer success.
Lead and develop a team of Customer Success Managers across the APAC region to drive customer growth, retention, and long-term account health. Align customer needs with business priorities while managing commercial outcomes such as renewals, upsells, and cross-sells.
Manage technical relationships for a portfolio of TeamCity accounts to ensure maximum product value and smooth infrastructure scaling. Bridge the gap between users and internal product teams by providing architectural guidance and translating customer feedback into product improvements.
Lead the end-to-end customer journey for enterprise merchants in the Home Improvement sector, focusing on onboarding, adoption, and long-term retention. Act as a strategic advisor to maximize product utilization and drive revenue growth through expansion opportunities.
Manage and grow small to mid-tier healthcare practices using AI-driven engagement strategies and digital tools. Focus on driving product adoption, managing renewals, and identifying growth opportunities within a scaled portfolio.
The role focuses on building and maintaining a customer-obsessed Cloud Solution Partner program by conducting business reviews and optimizing cloud utilization. The manager acts as a liaison between customers and vendors to resolve complex requests and ensure a positive post-sales relationship.
The Customer Success Manager is responsible for ensuring high customer satisfaction and product adoption to preserve recurring revenue and drive growth. This includes managing account health, conducting business reviews, and negotiating contract renewals for cloud customers.
Manage a portfolio of high-profile accounts to ensure retention and maximize utilization of AI clinical tools. Act as the voice of the customer by translating clinical needs into product feedback and identifying organic growth opportunities.
Manage a portfolio of enterprise-level customer accounts in Texas to ensure high satisfaction, product adoption, and retention. Act as the voice of the customer internally while collaborating with Sales, Product, and Finance teams to optimize the customer lifecycle.
Manage a portfolio of 30-50 mid-market accounts to drive adoption, retention, and expansion. Act as the primary post-sale contact to ensure customers achieve business outcomes and meet GRR/NRR targets.
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Serve as the primary technical expert and trusted advisor to ensure customers maximize their ROI and adoption of the Cyera platform. Drive customer success through onboarding, technical troubleshooting, and the design of customized use cases aligned with business goals.
The Major Customer Success Manager is responsible for building strong relationships with elite and enterprise accounts to drive product adoption and customer satisfaction. They collaborate with sales teams to identify expansion opportunities and orchestrate technical issue resolution to maximize customer lifetime value.
Build and maintain relationships with key stakeholders to ensure successful onboarding and adoption for enterprise clients. Drive customer retention and satisfaction while partnering with Sales to identify growth and renewal opportunities.
Lead the post-sale relationship for public and private sector accounts to drive adoption, advocacy, renewal, and expansion. Use data-driven insights to demonstrate ROI and proactively manage account risks to ensure retention and growth.
Serve as the primary administrator for Gainsight and Staircase AI to optimize customer health scoring and operational efficiency. Design and manage scalable digital customer success programs and AI-powered workflows to drive retention and adoption.
Lead end-to-end onboarding and strategic partnership for enterprise mortgage clients to drive workflow automation and document extraction. Own the full customer lifecycle, including NRR targets, QBRs, and translating client feedback into product requirements.
Manage a portfolio of accounts to drive customer retention, expansion, and successful business outcomes. Act as a strategic advisor to enterprise clients while owning the renewal pipeline and meeting revenue targets.
Manage the end-to-end merchant relationship from onboarding to long-term growth, focusing on adoption and retention. Configure the Amplify tool for Shopify stores and collaborate with Product and Engineering teams to improve the user experience.
Onboard and manage customers to ensure they effectively utilize UpGuard to meet their risk management goals. Act as a customer advocate by providing strategic insights to internal product and sales teams to drive expansion and product improvement.
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Lead the growth and performance of the software business by overseeing sales strategy, customer success, and product commercialization. Drive revenue through pipeline development and ensure long-term customer value and retention for financial institution clients.
Act as the primary technical owner driving long-term customer outcomes and adoption for the Securiti Data Command Center platform. Lead onboarding, perform technical health checks, and partner with sales to identify expansion opportunities and mitigate churn risk.
Act as the primary technical owner driving long-term customer outcomes, onboarding, and optimization for the Securiti Data Command Center platform. Proactively identify churn risks and expansion opportunities while aligning business outcomes with product adoption for strategic accounts.
Lead the Customer Success organization to drive ARR retention and expansion across the client portfolio. Build and scale the CS team, infrastructure, and operating models while serving as an executive sponsor for strategic accounts.
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