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The Customer Success Specialist will support users of the TerraSIGNAL platform by providing training, developing documentation, and resolving help requests. They will also assist in testing software modules and verifying data workflows to improve farming outcomes.
Are you a tech savvy problem solver? Do you like to learn about the latest technologies and help train others to provide the best on farm customer service? Would you like to play a part in shaping the future of digital agriculture?
Advanced Agrilytics is seeking a Customer Success Specialist to guide users of our TerraSIGNAL agronomy software platform to improve their farming outcomes. The successful candidate will also assist with the development of training materials and verification of various data workflows.
Advanced Agrilytics is an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research and sub-acre environment understanding, delivering on the promise of precision agriculture.
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Enable and support users of our TerraSIGNAL software platform to be more successful in their farming and agribusiness operations
Develop documentation and training materials
Develop knowledge base content for our AI-based agronomy and support systems
Work with the Training Lead to deliver training to platform users
Prioritize and schedule help requests; escalate requests (when required) to the appropriate specialist/technician
Evaluate documented resolutions for trends to prevent future problems
Identify and learn appropriate software and hardware used and supported by the organization
Provide testing support for various modules, procedures, and workflows.
Other duties as assigned
Two- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science, or related field
Experience supporting users of software platforms
Exceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry
Strong customer orientation skills
Ability to communicate effectively and facilitate knowledge transfer
Preferred experience:
Possess an analytic mindset as well as good problem-solving and communication skills
Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader)
Working knowledge of global positioning systems (GPS), digital mapping, web and database applications
Working knowledge of different data types; including spatial and non-spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses
Ability to work quickly and accurately under time pressure
Competitive compensation
Competitive benefits package including Medical, Dental, Vision & Life Insurance
401(k) Plan with company match
Flexible time off
Collaborative work culture where each person makes a difference!
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