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You will own the post-sale relationship for a portfolio of accounts, managing the entire lifecycle from onboarding through renewal and expansion. You will work closely with sales, support, and product teams to ensure customer success and address technical gaps effectively.
Build trusted relationships with engineering leaders to drive adoption, retention, and expansion of the Span platform. Act as a strategic advisor to connect engineering intelligence with business outcomes while collaborating across Sales, Product, and Engineering teams.
Design and execute onboarding processes to ensure customers see value within 30 days while managing renewals and expansion opportunities. Establish the foundational CS infrastructure, including health scores and success metrics, and translate customer feedback into actionable product input.
You will serve as a long-term strategic partner for large fleet customers, helping them leverage the Samsara IoT platform to improve operational safety, efficiency, and sustainability. The role involves orchestrating executive business reviews, composing joint success plans, and collaborating cross-functionally to drive customer value.
Lead and coach a team of Customer Success Managers to grow a book of business and maintain high customer retention rates. Act as the voice of the customer to internal teams while driving process improvements and technical solutions.
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The Lead Customer Success Manager drives the post-sales relationship, including training, technical support, renewals, and expansion for assigned accounts. They collaborate cross-functionally to manage the onboarding process and ensure customers realize value through effective account engagement.
The Principal AI Solutions Architect will serve as a strategic bridge between customer goals and AI transformation by designing and operationalizing Genesys AI solutions. They will lead value discovery, define reference architectures, and mentor teams to ensure successful AI adoption and continuous performance improvement.
The Customer Success Agent manages outbound and inbound calls to Medicare clients to retain business and resolve policy issues. They also cross-sell ancillary products and document all interactions within the Salesforce CRM system.
You will lead the global Customer Success team to drive retention, expansion, and product adoption while fostering a customer-first culture. You will also oversee strategic executive relationships and collaborate cross-functionally to optimize the customer journey and influence product roadmaps.
You will lead and coach a team of Customer Success Managers to drive product adoption, value realization, and long-term customer partnerships. Additionally, you will build scalable systems and repeatable best practices to ensure consistent, high-quality customer experiences across a large portfolio.
The Enterprise Customer Success Manager will partner with public sector clients to drive the adoption of IoT solutions and ensure operational success. They will orchestrate executive business reviews, conduct workflow workshops, and serve as a long-term strategic advisor to key stakeholders.
The Customer Success Consultant will serve as a strategic partner to a portfolio of clients, driving engagement and maximizing the value of Castlight's healthcare solutions. They will lead business reviews, translate data into actionable insights, and collaborate cross-functionally to support client goals and program adoption.
The Director of Customer Success will lead and mentor a team to drive net revenue retention through scaled, digital-first customer success strategies. They will design and optimize customer journeys, health scoring frameworks, and automated engagement models to ensure measurable revenue outcomes.
Oversee the end-to-end customer lifecycle, including onboarding, quarterly business reviews, and executive check-ins to ensure satisfaction and retention. Collaborate with internal teams to drive expansion opportunities and refine renewal playbooks based on data-driven insights.
The Customer Success Manager serves as a strategic advisor to build relationships, drive product adoption, and ensure customers achieve measurable business outcomes. They are responsible for monitoring customer health, identifying growth opportunities, and mitigating renewal risks through proactive engagement.
The Customer Success Consultant will serve as a strategic partner to clients, managing a portfolio to drive engagement, program adoption, and measurable healthcare outcomes. They will lead business reviews, translate data into actionable insights, and collaborate cross-functionally to ensure long-term partnership success.
You will manage the implementation and adoption of the Ashby platform for a portfolio of mid-market customers across the EMEA region. This involves acting as a product expert to drive customer value, retention, and long-term success through tailored training and strategic engagement.
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You will lead the global Customer Success team to drive retention, expansion, and world-class service delivery. You are responsible for building a high-performing team, optimizing the customer journey, and fostering cross-functional collaboration to ensure maximum platform value.
The Customer Success Manager supports hospital systems in achieving low blood culture contamination rates through on-site engagement and clinical education. They act as a liaison between sales teams and clinical staff to ensure product adoption, compliance, and measurable performance outcomes.
The Customer Success Manager acts as the primary point of contact for customers, providing Tier 1 support and troubleshooting while managing support tickets. They are also responsible for promoting product adoption, creating educational content, and collaborating with internal teams to resolve technical issues.
You will manage adoption, retention, and expansion for a large portfolio of customers using a one-to-many digital-first approach. This involves designing automated customer journeys, providing technical API guidance, and building scalable systems to improve customer outcomes.
Manage a portfolio of over 120 customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Manage a portfolio of 120+ customers to maximize product adoption, deliver value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and drive growth through expansion opportunities.
Manage a portfolio of 120+ customers to drive product adoption, maximize value, and mitigate churn risks. Collaborate with cross-functional teams to provide feedback and influence the customer journey and product development.
The Customer Success Manager is responsible for managing customer accounts, ensuring retention, and leading the implementation of software solutions. They also provide training, resolve technical issues, and gather customer feedback to share with internal product and sales teams.
The role involves managing the technical post-sale lifecycle, including onboarding, API integrations, and platform debugging for global enterprise accounts. You will act as a technical advisor to clients while collaborating with internal sales and engineering teams to ensure successful product adoption.
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The role involves managing the technical post-sale lifecycle for global enterprise portfolios, including pre-sales discovery, implementation, and tier-1 support. You will act as a technical advisor to help clients navigate supply chain mandates and ensure effective platform utilization.
The Senior Manager leads a team of Customer Success Engineers to drive measurable customer outcomes, resilience, and adoption across the Veeam Data Platform. This role balances strategic planning with hands-on leadership to ensure customer value realization, renewal readiness, and effective cross-functional collaboration.
The Customer Success Manager will drive revenue growth and product adoption while managing strategic relationships with key automotive partners. They are responsible for overseeing onboarding, conducting business reviews, and collaborating cross-functionally to ensure customer satisfaction and retention.
The Customer Success Manager oversees team performance, manages hiring and payroll, and coordinates with the Underwriting Operations team. They are responsible for training staff, identifying talent, and administering performance improvement plans.
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