Remote Customer Success Jobs (1,713)

Customer Success

Manage the post-sales customer lifecycle to drive platform adoption, retention, and contract renewals. Act as a trusted advisor and internal advocate for customers while collaborating with sales, data, and product teams.

Customer Success

You will own the end-to-end customer journey, including onboarding, adoption, and long-term success to drive growth and renewals. Additionally, you will act as the voice of the user to influence product development and collaborate with founders on go-to-market strategies.

Customer Success

You will own the post-sale relationship for a portfolio of accounts, managing the entire lifecycle from onboarding through renewal and expansion. You will work closely with sales, support, and product teams to ensure customer success and address technical gaps effectively.

Customer Success, Senior Manager

Senior Customer Success Engineer - Cortex Cloud

You will act as a trusted technical advisor to help customers implement and operationalize Palo Alto Networks' public cloud security solutions. This involves managing customer success, driving product adoption, and coordinating with engineering teams to resolve technical issues.

Senior Customer Success Manager, Strategic

Manage a portfolio of strategic customers by guiding them through onboarding, adoption, and long-term success while linking platform usage to measurable business outcomes. Collaborate with internal teams to identify expansion opportunities, manage renewals, and advocate for customer needs to drive retention.

Sr. Manager, AI Solutions Architect, Customer Success

Lead a team of senior AI architects to deliver strategic Agentic AI Orchestration engagements and ensure production-ready solutions for enterprise customers. Drive technical leadership, customer outcomes, and cross-functional collaboration to influence product strategy and reusable solution patterns.

Customer Success Manager

The Customer Success Manager will act as the primary point of contact for customers, ensuring high satisfaction through proactive communication and hands-on technical support. They will also manage product feedback, monitor usage metrics, and identify opportunities for contract renewals and product introductions.

Director of Customer Success

Customer Success Account Manager

The Customer Success Account Manager acts as the primary delivery lead for strategic customers, orchestrating support and resources to accelerate business value across cloud platforms. They are responsible for managing customer relationships, identifying and resolving consumption blockers, and driving the adoption of Microsoft products.

Enterprise Customer Success Manager

You will lead enterprise deployments and manage the full customer lifecycle for large utility clients, ensuring measurable value and successful adoption of the DRM platform. Additionally, you will build strategic relationships with executive stakeholders, drive renewals, and identify expansion opportunities within your portfolio.

Customer Success Manager

You will manage the post-sale relationship for French-speaking customers, handling onboarding, renewals, and expansion opportunities. Additionally, you will contribute to scaled customer success programs and provide internal product feedback to improve the roadmap.

Customer Success Manager (Remote)

The Customer Success Manager will serve as the primary point of contact to ensure customer satisfaction, product adoption, and long-term relationship growth. Responsibilities include managing the onboarding process, providing training, collecting product feedback, and identifying opportunities for renewals and upselling.

Customer Success Manager

The Customer Success Manager serves as the primary point of contact for customers, proactively recommending marketing solutions to drive retention and growth. They are responsible for leading quarterly business reviews, managing customer relationships through digital tools, and identifying opportunities for service expansion.

Supervisor Customer Success

Provide operational leadership and oversight for a large health system customer while managing onsite resources. Serve as the primary escalation point for complex customer needs and coordinate internal resources to ensure service execution.

Senior Manager, Customer Success

The Senior Manager leads customer success strategy for high-priority accounts, focusing on retention, growth, and complex account management. They design success frameworks, mentor team members, and act as a senior escalation point to drive resolution across clinical, product, and sales teams.

Director, Enterprise Customer Success

The Director will define the vision and strategy for the Enterprise Customer Success organization while leading a team of advisors to drive retention and growth. They will establish value frameworks, manage executive escalations, and align commercial strategies with internal leadership.

Customer Success Executive

Manage a portfolio of banking customers as a trusted advisor to align ServiceNow platform capabilities with business and regulatory priorities. Orchestrate cross-functional teams to drive product adoption, ensure platform health, and deliver measurable business outcomes.

US - Customer Success Manager

Customer Success Manager, Government - Legal

The Customer Success Manager will engage with government clients to drive the adoption of legal AI solutions and develop tailored success strategies. They will act as a trusted advisor to senior executives, lead business reviews, and collaborate cross-functionally to ensure customer satisfaction and retention.

Technical Client Advocate (Customer Success)

The Technical Client Advocate manages IT strategy and delivery for Tier 1 accounts while partnering with internal teams to shape and fulfill technical solutions. They are responsible for monitoring client work requests, ensuring quality delivery, and facilitating continual service improvement initiatives.

Strategic Customer Success Manager (Multiple Openings)

The Strategic Customer Success Manager serves as the primary post-sales business owner for high-value accounts, ensuring alignment between Vultr's services and customer objectives. They coordinate cross-functional teams to manage service delivery, mitigate operational risks, and drive long-term account growth and expansion.

Customer Success Manager, Government - Risk & Fraud

Engage with government and law enforcement agencies to drive the adoption of AI-driven risk and fraud solutions through strategic planning and relationship management. Design tailored investigative workflows and lead executive business reviews to ensure customers achieve measurable outcomes and sustained value.

Customer Success Manager - Foundation - West

The Customer Success Manager is responsible for retaining and growing a portfolio of accounts by driving renewals, expansions, and cross-sells. They act as a trusted advisor to customers, guiding them through onboarding and ensuring they achieve maximum value from the platform.

Scheduling Assistant, Customer Success

Manage complex scheduling and rescheduling needs while providing white-glove service to clients. Triage incoming Zendesk requests and collaborate with cross-functional teams to ensure client needs are met.

Enterprise Customer Success Manager (EST/CST Remote)

The Enterprise Customer Success Manager will drive the implementation, deployment, and adoption of Suki AI solutions within major health systems. They are responsible for managing client relationships, ensuring success metrics are met, and overseeing revenue expansion through renewals and upsells.

Senior Customer Success Associate

The Senior Customer Success Associate will manage the customer journey by onboarding clients, guiding them through data-driven processes, and delivering software training. They will also act as the voice of the customer to internal Product and Engineering teams to drive platform enhancements.

Customer Success Manager, Mid-Market

The Customer Success Manager will own the full post-sale lifecycle for a portfolio of approximately 60 mid-market accounts, serving as their primary point of contact and trusted advisor. They will proactively monitor account health, drive retention and expansion, and collaborate cross-functionally to ensure customers achieve maximum value from the Unity platform.

Customer Success Engineer, Australia

You will work directly with users to ensure they derive maximum value from the platform by answering technical questions via various communication channels. The role involves collaborating closely with Solutions Architects, Engineering, and Marketing teams to support customer success and product growth.

Customer Success Manager

The Customer Success Manager acts as a trusted advisor to strategic customers, orchestrating their adoption journey and maximizing the value of HPE solutions. They are responsible for managing post-sales relationships, identifying growth opportunities, and ensuring customer loyalty through proactive guidance and risk mitigation.