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You will own the end-to-end customer journey, including onboarding, adoption, and long-term success to drive growth and renewals. Additionally, you will act as the voice of the user to influence product development and collaborate with founders on go-to-market strategies.
You will own the post-sale relationship for a portfolio of accounts, managing the entire lifecycle from onboarding through renewal and expansion. You will work closely with sales, support, and product teams to ensure customer success and address technical gaps effectively.
Design and execute onboarding processes to ensure customers see value within 30 days while managing renewals and expansion opportunities. Establish the foundational CS infrastructure, including health scores and success metrics, and translate customer feedback into actionable product input.
The Senior Customer Success Account Manager manages a portfolio of high-growth enterprise accounts to drive renewals, adoption, and measurable ROI. They collaborate cross-functionally to identify growth opportunities and mitigate risks while serving as a trusted advisor to key customer stakeholders.
Manage and grow a portfolio of strategic French-speaking customer accounts by driving adoption, retention, and renewals. Act as a trusted advisor and cross-functional lead to ensure customer outcomes and long-term value delivery.
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The Senior Customer Success Manager builds strategic partnerships with stakeholders to drive platform adoption, retention, and customer ROI. They are responsible for identifying growth opportunities, facilitating training, and ensuring customer inquiries and issues are resolved effectively.
The Manager, Digital Retail Customer Success is responsible for executing strategies to maximize retention, adoption, and expansion across the direct-to-dealer customer segment. This role serves as a trusted advisor to dealership leadership, driving measurable business outcomes through proactive engagement and cross-functional collaboration.
Manage a portfolio of SMB and mid-market clients throughout the customer lifecycle, from onboarding to ongoing success planning. Drive platform adoption, identify growth opportunities, and collaborate with cross-functional teams to improve processes and product offerings.
The Senior Executive Assistant will act as a strategic partner to the VP of Customer Success, managing complex calendars, travel, and operational workflows. They will also lead cross-functional projects, coordinate executive events, and serve as a key liaison for internal and external stakeholders.
The Technical Customer Success Manager will own relationships with strategic enterprise customers, acting as a trusted advisor to drive platform adoption and business value. They will coordinate technical integrations, manage escalations, and partner with internal teams to ensure long-term customer success and growth.
You will own and define the post-implementation customer experience, serving as a strategic partner to a portfolio of lenders. Additionally, you will build the foundation for the Customer Success function, including hiring and managing the initial team.
You will own the strategy for a portfolio of large restaurant brands, managing the full lifecycle from renewal to growth. You will lead cross-functional teams and utilize AI tools to drive account health and business outcomes.
Manage the full customer lifecycle for a high-volume portfolio by leveraging data-driven insights and automation to drive product adoption. Develop self-service content and digital outreach campaigns to ensure customer success and retention at scale.
The Senior Manager leads a team of Customer Success Managers to drive retention, adoption, and long-term growth for key portfolio brands. They are responsible for mitigating churn, forecasting revenue risk, and ensuring strategic alignment through executive-level engagement.
You will lead, coach, and modernize the global Customer Success organization while integrating AI-driven processes to ensure operational excellence. You will also partner with Sales to manage complex enterprise customer journeys and drive retention and expansion goals.
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You will be responsible for ensuring technical excellence in the adoption of the StackSpot platform by conducting onboardings, technical training, and demonstrations. Additionally, you will act as a bridge between customers, product teams, and engineering to translate feedback into platform improvements.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and value-driven partnerships within strategic accounts. You will refine team playbooks, analyze performance data to guide priorities, and serve as the primary escalation point for customer and cross-functional issues.
The Customer Success Manager will manage a portfolio of mid-market accounts, serving as a strategic partner to senior stakeholders to drive retention and satisfaction. They will lead the post-sale lifecycle, including onboarding, ongoing engagement, and renewal strategies while collaborating with cross-functional teams.
The Customer Success Advocate provides support for customers through digital channels like chat, email, and online requests while maintaining product knowledge. They are responsible for processing orders, documenting interactions in Salesforce, and coordinating with colleagues to ensure high customer satisfaction.
The Customer Success Advocate provides support for customers through digital platforms including chat, email, and online requests. They are responsible for processing orders, documenting interactions in Salesforce, and facilitating product training for new hires.
The Customer Success Manager will lead the customer journey from onboarding to value realization for the StackSpot platform. They will also identify expansion opportunities and collaborate with product and engineering teams to evolve platform adoption.
The Customer Success Manager will own and elevate a portfolio of high-impact accounts by driving product adoption, retention, and strategic growth. They will serve as the primary point of contact, using data-driven insights to help clients optimize their use of the platform.
You will own the post-implementation relationship for a portfolio of mid-market and enterprise accounts, driving adoption and revenue growth. You will act as a strategic advisor and internal advocate, ensuring customers realize the value of the platform while managing renewals and expansion opportunities.
The Customer Success Coordinator III is responsible for scheduling patient appointments, verifying insurance, and providing pre and post-visit support. They must document all interactions in a CRM or EMR while maintaining professional communication with patients and clinical staff.
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The Senior Customer Success Manager will build strategic partnerships with justice sector clients to ensure successful product adoption and operational efficiency. They will act as the primary point of contact, managing escalations and providing cross-functional insights to influence product roadmaps.
The Customer Success Consultant Project Manager leads complex customer initiatives, operational transformations, and root-cause resolution efforts to drive retention and growth. They coordinate cross-functional teams and stakeholders to ensure project success from inception through completion.
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