Remote Customer Success Jobs (1,740)

Customer Success

Manage the post-sales customer lifecycle to drive platform adoption, retention, and contract renewals. Act as a trusted advisor and internal advocate for customers while collaborating with sales, data, and product teams.

Customer Success

You will own the end-to-end customer journey, including onboarding, adoption, and long-term success to drive growth and renewals. Additionally, you will act as the voice of the user to influence product development and collaborate with founders on go-to-market strategies.

Customer Success

You will own the post-sale relationship for a portfolio of accounts, managing the entire lifecycle from onboarding through renewal and expansion. You will work closely with sales, support, and product teams to ensure customer success and address technical gaps effectively.

Customer Success

Design and execute onboarding processes to ensure customers see value within 30 days while managing renewals and expansion opportunities. Establish the foundational CS infrastructure, including health scores and success metrics, and translate customer feedback into actionable product input.

Customer Success Specialist (French Speaking)

You will support a diverse set of customers through structured engagement sessions and proactive outreach to drive retention, adoption, and expansion. Additionally, you will collaborate with internal teams to resolve issues and contribute to the refinement of the pooled customer success model.

Customer Success Representative – Commercial Cards (Remote, US)

You will serve as the first line of support for commercial card and accounts payable clients, managing inbound inquiries and resolving operational issues. Additionally, you will maintain client records, assist with onboarding materials, and escalate complex technical or compliance matters to the Customer Success Manager.

Customer Success Executive

The Customer Success Executive will own the post-sale journey for assigned health systems, driving clinical and operational outcomes through hands-on implementation and relationship management. They will act as a strategic partner to C-suite executives, managing workflows, tracking ROI metrics, and influencing product roadmap decisions.

Customer Success Account Manager

Drive end-to-end delivery and relationship management for a portfolio of customers to ensure business outcomes and operational health. Act as a strategic advisor by identifying customer needs, mitigating risks, and aligning Microsoft solutions to transformation priorities.

Customer Success Executive - West

The Customer Success Executive manages strategic, complex accounts by overseeing governance, risk mitigation, and cross-functional delivery. They are responsible for driving adoption, managing renewals, and identifying expansion opportunities while ensuring Lumen meets its contractual commitments.

Principal Customer Success Account Manager

The Customer Success Account Manager leads strategic customer success programs to drive technology adoption, consumption, and operational health for complex Defense Industrial Base accounts. They act as a trusted advisor to customer executives, orchestrating internal resources to ensure Microsoft solutions align with mission objectives and business value.

Technical Customer Success Manager

The Technical Customer Success Manager will serve as the primary point of contact for customers, driving the adoption of the Stratusphere platform and ensuring successful cloud optimization outcomes. They will act as the connective tissue between customers and internal teams, managing onboarding, reporting, and translating field insights into product improvements.

Sr. AI Customer Success Manager

The AI Customer Success Manager acts as an adoption strategist to ensure clients successfully integrate and maximize value from AI-powered products. This role involves delivering user enablement, capturing product feedback, and managing technical escalations to drive long-term retention and usage.

Customer Success Manager, Tier 2 (East)

The Customer Success Manager will manage a portfolio of 50 mid-size financial institution customers, acting as their primary point of contact to drive product value and retention. They are responsible for executing success plans, conducting strategic business reviews, and identifying opportunities for revenue growth through upsells.

Customer Success Lead, Digital & Scaled Programs (Remote)

The Customer Success Lead will design and execute scalable lifecycle programs to drive customer adoption, retention, and expansion. This role involves collaborating with cross-functional teams to turn usage signals into actionable playbooks and managing customer health and escalations.

Customer Success Manager

Customer Success Specialist

The Customer Success Specialist will provide strategic account support, manage customer onboarding, and foster long-term client relationships. They will also maintain sales dashboards, handle administrative tasks, and collaborate with cross-functional teams to ensure a seamless customer experience.

Senior Manager Customer Success and Renewals

The Senior Manager will design and execute the business unit's vision for Customer Success and Renewals, ensuring a unified lifecycle strategy from land to retain. They are responsible for managing financial KPIs, driving AI adoption, and leading teams to achieve retention, growth, and operational targets.

Customer Success Team Manager (Remote)

The Customer Success Team Manager leads and develops the CSM team to ensure customers realize measurable value from the Welltrack Ecosystem. This role oversees customer health, retention, and expansion strategies while fostering a proactive, data-informed approach to customer success.

Customer Success Manager, National

The Customer Success Manager will own the post-deployment success of strategic national healthcare accounts by driving platform adoption and value realization. They will partner with clinical and executive stakeholders to develop success plans and ensure long-term account growth and renewals.

Video Content Manager | Customer Success

The Video Content Manager will own the production of short-form video and motion graphics to drive product adoption and customer success. They will collaborate with cross-functional teams to create high-impact assets that align with customer journey blueprints and measurable product milestones.

Customer Success Manager, Tier 2 (Central)

The Customer Success Manager will manage a portfolio of 50 mid-size financial institutions, ensuring they derive maximum value from the AI communications platform. Responsibilities include driving product adoption, managing the onboarding process, and identifying opportunities for revenue growth through upsells.

Customer Success Manager, Tier 2 (South Central)

The Customer Success Manager will serve as the primary point of contact for 50 mid-size financial institution customers, driving product adoption, retention, and revenue growth. They will conduct strategic business reviews and advocate for customer needs internally to influence product development.

Customer Success Manager

The Customer Success Manager serves as the primary point of contact for a portfolio of CPG brands, providing strategic guidance and support to maximize the value of the digital shelf platform. They are responsible for building strong client relationships, resolving complex issues, and ensuring actionable insights are derived from eCommerce data.

Customer Success Consultant

Own customer relationships throughout the customer lifecycle, supporting onboarding, training, adoption, and engagement while partnering with Sales and key stakeholders. Lead digital product implementations, manage and grow key accounts, track adoption in Salesforce, and use customer insights and analytics to improve regional processes and customer experience.

Senior Customer Success Manager

The Senior Customer Success Manager will own the long-term success, growth, and retention of a strategic portfolio of enterprise customers. They will act as a trusted advisor to align product value with business objectives while driving adoption and expansion.

Enterprise Customer Success Manager

The Enterprise Customer Success Manager will own and drive onboarding, adoption, and advocacy across a portfolio of enterprise customers. They will also partner with cross-functional teams to build success plans, monitor customer health, and identify opportunities for contract renewal and expansion.

Customer Success Partner- Healthcare Vertical

Manage and grow revenue across strategic named accounts by developing account plans, identifying sales opportunities, and expanding adoption of First Advantage solutions. Coordinate with clients and internal teams to maintain service levels, resolve issues, manage contracts and renewals, and deliver business reviews.

Sr. Manager, Enterprise Customer Success - Select

Manage a team of Customer Success Managers to drive adoption, advocacy, and renewal for enterprise clients. Define and execute long-term strategies to ensure customers realize business value from the platform.

Customer Success Manager

Own post-sale relationships for a portfolio of customers, leading onboarding, training, adoption, retention, and renewals. Monitor customer engagement, demonstrate ROI, resolve issues with Product and Engineering, and develop scalable customer success systems and processes.

Customer Success Manager

Manage customer relationships as a trusted advisor, guiding enterprise customers from onboarding through adoption and renewal while helping them achieve measurable business outcomes. Monitor customer health, advocate for customer needs across internal teams, and identify opportunities to expand use cases and increase value.