The Account Director will own the end-to-end strategy for strategic enterprise accounts, driving revenue growth and long-term partnerships. They will lead complex sales cycles and build trusted relationships with C-level executives to deliver AI-powered customer experience solutions.
The role involves leading the migration of data pipelines from Snowflake to AWS while designing dimensional models for SOX-compliant financial reporting. You will also establish engineering standards for data quality, observability, and performance optimization across the organization.
Design and lead the implementation of AI-powered digital customer experience solutions that ensure technical excellence and operational readiness. Serve as the technical authority for complex customer engagements while guiding teams through architectural workshops and delivery governance.
The Senior Services Engagement Director is responsible for driving Professional Services revenue growth across strategic Canadian accounts by developing account-specific strategies and pipeline plans. They will lead complex sales motions and advise executive stakeholders on transformation roadmaps, AI adoption, and value realization.
The AI Platform Engineer will build, operate, and secure enterprise AI tools and Python-based automation services. They will also manage access governance, monitor platform health, and support internal users with AI integrations.
You will own the end-to-end delivery of complex technical programs by aligning cross-functional engineering, product, and analytics teams. The role involves driving strategy, optimizing resource allocation, and using data-driven insights to ensure platform performance and business outcomes.
Build and deploy customer-facing AI agents that interact across voice, messaging, and chat channels to solve complex customer problems. Own the full lifecycle of AI solutions from discovery and architecture to production deployment and ongoing iteration.
The Lead Engineer will drive GRC programs by bridging the gap between security, engineering, product, and legal teams to embed compliance controls into product delivery. They will also lead the automation of evidence collection, control testing, and continuous compliance monitoring across cloud environments.
Administer and govern Snowflake and related enterprise data platforms, designing secure access models, automating provisioning and compliance controls, and optimizing platform costs. Partner with security, governance, compliance, and engineering teams to improve auditability, self-service access, and responsible adoption of Snowflake AI and machine learning capabilities.
Lead complex workplace design, construction, and infrastructure projects while ensuring facilities are efficiently operated and aligned with global standards. Manage budgets, schedules, and technical performance while partnering with cross-functional teams to support a portfolio of over 40 locations.
You will design, develop, and test features for the Genesys Cloud Analytics platform while contributing to services that process large volumes of customer interaction data. Additionally, you will participate in code reviews and learn modern software engineering practices within a collaborative team environment.
You will conduct workshops to uncover customer needs and design customized business solution roadmaps using AI-powered technology. Additionally, you will deliver compelling demonstrations to stakeholders and provide ongoing guidance throughout the implementation process.
The consultant is responsible for delivering Genesys Cloud solutions, managing technical implementations, and providing post-GoLive production support. They will act as a lead technical architect and advisor, ensuring process improvements and maintaining high utilization for billable projects.
Define and drive the strategy, roadmap, and execution of DevOps capabilities to improve developer productivity and operational efficiency. Partner with engineering, SRE, and security teams to build reusable, self-service platform capabilities using a product-as-a-service mindset.
The Customer Success Director will own and elevate enterprise customer value by leading strategic partnerships that drive adoption, retention, and expansion. This role involves acting as a trusted advisor to executive stakeholders to ensure AI-powered solutions deliver measurable business impact.
The Litigation and Compliance Counsel will manage global litigation matters and lead internal investigations while strengthening the company's global compliance program. They will partner with cross-functional business teams to provide strategic legal guidance and ensure operational innovation is supported by strong legal foundations.
Advise enterprise executives on AI transformation, discover strategic opportunities, and design scalable architectures for Agentic AI and customer experience orchestration. Lead solution delivery and adoption, measure business outcomes, establish governance and operating models, and influence Genesys AI strategy through customer and industry insights.
Design and build agent-to-agent communication systems and MCP integrations to enable autonomous agent collaboration. Architect reliable, production-grade agentic workflows and manage the full lifecycle of agent features from implementation to monitoring.
You will design and build MCP servers, agent-to-agent communication layers, and complex multi-step agentic workflows. Additionally, you will own the reliability, latency, and observability of these systems while debugging production failures.
You will design and build the MCP infrastructure, A2A communication layers, and agentic workflow runtimes for the Genesys platform. This role involves solving complex technical challenges, from prototyping to production, while providing observability and security for multi-agent systems.
The Regional Sales Enablement Partner is responsible for driving seller readiness, coaching, and performance across the APAC region. They act as a strategic advisor to sales leadership, localizing global programs and using data-driven insights to close performance gaps.
The Senior Account Executive will drive strategic revenue growth by managing a portfolio of complex enterprise accounts and building relationships with C-level stakeholders. They will lead multi-stakeholder sales cycles and collaborate with internal teams to deliver AI-powered customer experience solutions.
You will drive growth across strategic enterprise accounts in the Balkans by identifying new business opportunities and expanding existing customer relationships. This involves leading complex sales cycles, engaging C-level stakeholders, and collaborating cross-functionally to deliver AI-powered solutions.
The Director of Customer Success will own and elevate enterprise customer value by leading strategic partnerships that drive adoption, retention, and expansion. They will act as a primary strategic advisor to executive stakeholders, aligning cross-functional teams to deliver measurable business outcomes.
The director will lead AI-powered experience orchestration initiatives by engaging with senior stakeholders and guiding complex sales strategies. They will also act as a subject matter expert to support account teams, drive field execution, and lead customer workshops to shape AI use cases.
The Director will lead AI-powered experience orchestration initiatives by partnering with account teams to drive sales strategy and execution. They will serve as a subject matter expert, engaging with C-level stakeholders to shape AI use cases and deliver innovative customer solutions.
The director will lead the positioning and sales strategy for Genesys AI and Experience Orchestration solutions while engaging with senior stakeholders. They will also act as a subject matter expert to drive field execution, support account teams, and facilitate customer workshops to identify AI use cases.
The VP of Product Marketing will lead global product marketing, executive messaging, and customer growth initiatives to connect the company's AI-powered orchestration platform to clear customer value. This role involves shaping market narratives, driving product launches, and partnering with executive leadership to translate technical innovations into business outcomes.
The Corporate Counsel will draft, review, and negotiate complex commercial agreements, including SaaS and cloud services contracts. They will also provide legal guidance to internal stakeholders on data privacy, security, and AI-related regulatory matters.
Lead the technical direction of an application security team while owning the end-to-end security operating model for a multi-tenant SaaS platform. Develop AI-driven automation to improve vulnerability triage, detection coverage, and risk assessment across cloud and software supply chain environments.
The Manager of Technical Revenue Accounting will partner with cross-functional teams to evaluate non-standard transactions and translate accounting policy into practical guidance. They are responsible for ensuring compliance with ASC 606, supporting audit readiness, and driving the adoption of AI-enabled tools for revenue accounting processes.
The Principal AI Solutions Architect will lead end-to-end technical engagements with strategic customers to design and deploy scalable AI-powered experience orchestration solutions. This role involves driving discovery, architecture, and optimization while serving as a trusted advisor to align technical outcomes with business KPIs.
The Principal AI Solutions Architect leads end-to-end technical engagements to design and deploy scalable AI-powered customer experience solutions. This role involves partnering with strategic customers to translate business KPIs into production-ready architectures while driving continuous value engineering and AI maturity.
The Staff Product Manager will own the end-to-end product definition and delivery of AI-powered messaging use cases to enhance customer journeys. They will collaborate across engineering, design, and AI teams to translate complex customer problems into scalable, production-ready automation experiences.
The architect will design, build, and iterate on AI-powered and agentic virtual agent experiences within the Genesys Cloud platform. They are responsible for owning technical solutions from problem definition through deployment while creating reusable components and frameworks to accelerate development.
The Senior Solution Consultant will lead end-to-end discovery engagements and define high-value transformation opportunities for global enterprise customers. They are responsible for owning solution strategy, architecture, and the design of AI-native customer experience workflows to drive measurable business value.
Architect production-ready AI systems for customer experience use cases, integrating LLMs, RAG, and orchestration layers. Drive strategic presales engagements by leading technical discovery, solution design, and prototype validation to align with business outcomes.
Design and deliver high-impact AI and Agentic Virtual Agent experiences using Genesys Cloud APIs and SDKs. Collaborate with cross-functional teams to transform prototypes into scalable, reusable assets that demonstrate business value.
The Staff Application Developer will serve as a functional and technical subject matter expert for Workday Financials, managing system enhancements and post-production optimization. This role involves partnering with cross-functional teams to drive scalable financial processes, ensure SOX compliance, and support global financial operations.
The role involves driving the reliability and resilience of enterprise identity services by managing incidents, monitoring observability signals, and optimizing provisioning workflows. You will collaborate with cross-functional teams to ensure secure, uninterrupted access to critical systems while contributing to automated remediation and system resilience.
The Director will lead AI-powered experience orchestration initiatives by partnering with account teams to drive strategy, pipeline growth, and complex deal execution. They will serve as a subject matter expert, conducting customer workshops and providing hands-on support for sales materials and pilot opportunities.
Design and maintain scalable, cloud-native integrations across enterprise platforms like Salesforce, Zuora, and Workday using AWS serverless technologies. Develop AI-enabled workflows using Amazon Bedrock and SageMaker while ensuring data integrity and system reliability.
The Business Development Representative will drive outbound pipeline generation by identifying and qualifying high-potential prospects within the customer experience market. They will collaborate with field sales to convert market interest into revenue-generating opportunities while maintaining accurate records in Salesforce.
The Senior AI Solution Architect will design end-to-end AI systems for customer experience use cases and architect production-ready solutions using LLMs and orchestration layers. They will also drive strategic AI opportunities, scale field capabilities through technical enablement, and provide feedback to product teams.
The Senior Director oversees global partner strategy, programs, and operations, including leading Manila-based partner sales and support teams. They are responsible for evolving partner tiering, incentive structures, and ensuring cross-functional alignment across sales, marketing, and finance.
Develop advanced Agentic AI solutions and high-performance backend applications using Go and AWS infrastructure. Collaborate with cross-functional teams to design scalable integrations and optimize application performance within cloud-native environments.
The Senior Manager will develop and execute integrated marketing campaigns that amplify customer stories across multiple channels and strategic moments. They will act as a cross-functional leader to align content strategy with digital, social, and field marketing teams to drive business impact.
The Director of Customer Success Content will build and manage a marketing engine to highlight the value of Customer Success and Professional Services. This role involves creating high-impact content, including web copy, pitch decks, and customer success stories, to support sales and field teams.
The ServiceNow Administrator is responsible for the daily administration, configuration, and operational health of the ServiceNow platform. They collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure the platform aligns with enterprise governance and best practices.
The AI Architect will design and lead the implementation of scalable, production-ready AI solutions for enterprise customer experience use cases. They will partner with sales and technical teams to guide customers through discovery, validation, and pilot phases to ensure successful AI adoption.
Design, build, and scale integration solutions for the Genesys Cloud CRM platform while ensuring high availability and performance. Collaborate with cross-functional teams to deliver secure, reliable services and contribute to technical design, code reviews, and operational excellence.
The Director of AI Product Marketing will define and execute the go-to-market strategy, positioning, and narrative for Genesys' AI portfolio. They will lead a team to translate complex technical AI capabilities into compelling value propositions for diverse audiences while driving cross-functional alignment.
Lead and coach a team of specialist overlay sellers to drive sales of AI-powered customer experience and orchestration solutions across EMEA. Collaborate with subregional sales leadership to align strategies, accelerate deals, and translate complex business challenges into measurable AI-driven outcomes.
You will build and manage strategic relationships with Technology Solutions Distributor (TSD) partners to drive pipeline and revenue growth. The role involves aligning regional sales teams with partners and holding stakeholders accountable to achieve sales targets.
The Business Finance Manager will drive renewal and retention analytics while providing financial insights to support Customer Success leadership. They will also oversee P&L visibility for Technical Account Manager programs and leverage AI tools to automate reporting and improve decision-making.
The Senior AI Architect will design and lead the implementation of scalable, production-ready AI solutions for enterprise customer experience use cases. They will partner with sales and engineering teams to guide technical discovery, validate AI prototypes, and ensure architectures meet business outcomes and performance requirements.
You will lead the technical design and engineering of complex ServiceNow solutions across multiple modules to drive enterprise-scale automation and AI adoption. The role involves establishing engineering standards, mentoring senior engineers, and partnering with cross-functional stakeholders to ensure platform reliability and performance.
The role involves owning the end-to-end services sales motion to drive professional services revenue and closing high-value engagements. You will collaborate with account executives to shape service solutions that align with customer business outcomes and long-term platform adoption.
The Regional Total Rewards Partner serves as the primary subject matter expert for the EMEA region, managing compensation and benefits programs while ensuring compliance and market alignment. This role acts as a strategic bridge between global strategy and regional needs, providing consultation to HR leaders and stakeholders.
The Manager leads a regional team responsible for delivering accurate, timely, and SOX-compliant order management and billing operations across North America and Latin America. This role drives operational consistency and process improvements by leveraging data, automation, and AI-enabled capabilities while partnering with cross-functional stakeholders.
The Senior Principal PS Consultant will build, support, and operate AI-powered technology to help organizations improve customer experiences and operational efficiency. This role involves moving AI solutions from possibility to production within complex, real-world enterprise environments.
You will design, build, and operate highly available communication services and integrations for digital social platforms. This includes driving improvements in system reliability, scalability, and performance while participating in on-call rotations.
You will partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX while acting as a trusted advisor to achieve their business goals. This involves managing customer engagement plans, providing technical guidance, and delivering actionable product feedback to internal teams.
The Order Management Analyst is responsible for processing orders, invoices, and credit memos while ensuring accuracy and adherence to internal controls. They collaborate with cross-functional teams to resolve billing inquiries and maintain documentation in compliance with SOX requirements.
Lead consultative sales engagements to drive revenue growth and manage complex service deals within the Poland and ECSEI region. Collaborate cross-functionally to align customer strategies and maintain trusted advisor relationships with executive stakeholders.
Design, develop, and test highly scalable and reliable microservices while taking ownership of features from design to deployment. Stay current with industry trends and recommend new technologies to ensure compliance with global regulations like PCI, HIPAA, and GDPR.
The Account Director is responsible for driving revenue growth and managing complex enterprise sales cycles across Sub-Saharan Africa. They will build trusted C-suite relationships and position Genesys as a strategic partner for AI-powered customer experience orchestration.
Define end-to-end AI solution architectures and lead technical engagements for complex customer programs. Serve as the primary technical authority while guiding implementation teams and advising customer stakeholders on architectural trade-offs.
The Senior HRIS Analyst will manage Workday system configuration, specifically focusing on global Time Tracking and Absence modules. They will also ensure data integrity, perform system audits, and collaborate with IT and HR teams to implement process improvements.
Lead the strategy and execution of AI-powered experience orchestration solutions for core account teams and clients. Act as a subject matter expert to drive deal progression, lead customer workshops, and align AI use cases with customer objectives.
The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.
The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.
Lead the State & Local Government East sales team by developing and implementing comprehensive strategies to drive growth and customer experience. Manage the full sales lifecycle, including forecasting, strategic account planning, and team development to achieve revenue targets.
Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.
Lead the global strategy for Tier 1 strategic events and executive engagement programs to drive pipeline generation and revenue growth. Align event execution with enterprise growth priorities by partnering with Sales, Customer Success, and Executive Leadership.
Drive revenue growth by selling AI-powered CcaaS solutions to new and existing enterprise customers in Western India. Manage the full sales cycle from prospecting and needs analysis to negotiation and deal closure.
Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.
Lead the strategic and technical implementation of agentic AI solutions for enterprise customers across the EMEA region. Design reference architectures, build prototypes, and establish evaluation frameworks to drive measurable business outcomes in customer experience.
Design and build scalable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform. Lead the development of multi-agent workflows and RAG solutions to transform customer and employee experiences.
Lead and develop a regional project management team to execute AI-powered customer experience projects and drive operational efficiency. Responsible for managing book-to-revenue, handling executive escalations, and implementing best practices for service delivery.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
