The BDR is responsible for driving high-quality pipeline growth through inbound and outbound lead qualification and nurturing. This includes collaborating with Account Executives to target accounts and leveraging social selling to create new opportunities.
Genesys
114 Remote Job Openings at Genesys
Lead the visual development of executive keynotes, product narratives, and high-visibility business communications. Partner with leadership to translate complex business strategies into polished, world-class visual experiences and scalable presentation systems.
Develop strategic, full-funnel campaign content and narratives that translate complex AI-driven platform capabilities into compelling copy. Partner with Product Marketing, Demand Generation, and Sales to align content with revenue priorities and global GTM initiatives.
Design, deploy, and maintain enterprise-scale endpoint solutions across macOS, Windows, Ubuntu, iOS, and Android for over 10,000 devices. Drive operational efficiency by implementing AI-powered workflows, automation pipelines, and strict security compliance standards.
Design, implement, and maintain ServiceNow CMDB, HAM, and SAM capabilities to ensure data accuracy and operational value. Collaborate with cross-functional teams to align asset management processes with the Common Service Data Model (CSDM) and enterprise standards.
Lead the design, development, and delivery of customized self-service IVR and AI-driven virtual agents across Genesys platforms. Provide technical consulting, architecture design, and Agile leadership to drive strategic customer experience initiatives.
Design and develop automated test frameworks and cloud-based infrastructure to ensure software quality and scalability. Collaborate within an Agile team to write functional acceptance tests at the API and UI levels while maintaining deployment pipelines.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account executives to drive deal strategy, pipeline creation, and the development of impactful AI use cases for clients.
Serve as a strategic finance partner to the Customer Success organization by managing financial reporting, analysis, and compensation planning. The role involves creating executive-ready reporting packages and leveraging AI solutions to improve business performance and customer outcomes.
Lead expense forecasting and strategic projects for several functions while serving as a financial advisor to senior executives. Responsibilities include managing budgets, performing month-end closing activities, and generating variance analyses for leadership and investors.
Define and scale a global AI sales motion to drive revenue and adoption of AI-powered experience orchestration solutions. Lead a distributed team of specialists and architects to execute complex deals and articulate business value to C-level stakeholders.
Design, develop, and deploy customized AI-driven use cases and bots across Genesys platforms. Provide expert consulting during presales, project execution, and post-deployment value realization.
Responsible for revenue recognition across various workstreams including Cloud and Professional Services in accordance with ASC 606. This includes performing complex contract reviews, preparing technical accounting memos, and collaborating with Deal Desk and Sales teams.
Lead enterprise transformation and AI-enabled operational improvement initiatives to enhance scalability and business performance. Partner cross-functionally to redesign processes, manage project roadmaps, and communicate progress to executive leadership.
Act as the technical Subject Matter Expert for Genesys Cloud customer audits, defending security, privacy, and compliance postures using technical evidence. Lead advanced discussions regarding AI security and penetration testing findings with global customers and auditors.
Provide senior-level technical support and incident resolution for custom applications built on the Genesys Cloud platform. Lead customer communications, mentor team members, and contribute to custom application implementation and enablement projects.
Design and deliver scalable learning experiences and enablement programs to strengthen Product Management capabilities across the organization. Collaborate with cross-functional leaders to operationalize onboarding, launch readiness, and continuous learning workflows.
Lead Order Management and billing operations across North and Latin America to ensure accuracy, compliance, and scalability. Drive process modernization through AI, automation, and cross-functional collaboration with Sales, Finance, and IT teams.
Provide 24/7 global technical support across multiple digital channels to resolve hardware, software, and network issues. Leverage AI-powered tools and automation to improve service efficiency and maintain the employee experience.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into impactful AI use cases and drive field execution of sales campaigns.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
The role involves providing technical analysis and resolution for complex software issues for high-value enterprise customers. Responsibilities include owning cases from report to resolution and leading critical technical call bridges as a subject matter expert.
Lead and expand the India partner ecosystem by developing high-impact relationships with GSIs and technology partners. Drive partner-sourced revenue and align ecosystem strategies with regional growth objectives through joint business plans.
Drive new business growth and expand customer relationships across a portfolio of commercial accounts in the Netherlands. Lead complex consultative sales cycles and collaborate with cross-functional teams to modernize customer experiences.
Design, develop, and maintain high-quality, scalable cloud-native software and microservices. Collaborate with cross-functional agile teams to deliver features from ideation through to production and maintenance.
Lead the strategic evolution of outbound engagement capabilities by transforming traditional communications into AI-driven, omnichannel experiences. Define the product roadmap to expand solutions into sales, marketing, collections, and proactive service workflows.
Drive pipeline generation and new business opportunities to support growth and revenue targets across the EMEA region. Lead and develop a regional team of Business Development Representatives while collaborating with marketing and sales to maximize pipeline creation.
The BDR is responsible for driving high-quality pipeline growth through inbound and outbound lead qualification and nurturing. This includes collaborating with Account Executives to target accounts and leveraging CRM tools to manage prospects.
The AI & Innovation Architect acts as a strategic bridge to enable the LATAM sales ecosystem to position and deliver AI solutions at scale. This includes driving AI revenue growth, upskilling internal teams and partners, and designing innovative AI prototypes tailored to market needs.
Provide hands-on technical support for Genesys Cloud customers by investigating and resolving incidents related to cloud, voice, and networking. Manage customer cases end-to-end while documenting resolutions and contributing to the internal knowledge base.
Lead the end-to-end delivery of AI-powered Genesys Cloud implementations to improve customer engagement and operational efficiency. Translate complex business requirements into scalable technical architectures and guide stakeholders through AI adoption.
Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across the Genesys Cloud platform. Collaborate with cross-functional teams to deliver scalable, AI-powered governance and security experiences for enterprise customers.
Maintain the reliability and performance of enterprise network services including LAN/WAN, SD-WAN, and cloud connectivity. Support incident detection, remediation, and the improvement of observability and AIOps platforms to reduce operational noise.
Define and lead the global enablement strategy to equip the sales organization with the tools and knowledge needed for the CX market. Build a scalable function to drive productivity, improve pipeline quality, and support predictable revenue growth.
Lead the design and delivery of agentic AI systems and predictive models to transform financial decision-making and automate workflows. Establish MLOps best practices and provide technical leadership to integrate AI services into production-grade financial applications.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Lead and scale agile engineering teams to deliver high-impact CRM integration capabilities across the Genesys Cloud platform. Drive the technical strategy and architectural decisions for integrations with systems like Salesforce, ServiceNow, and Zendesk.
Design and execute POCs to evolve Virtual Agent engines and drive the roadmap toward Agentic AI. Collaborate with cross-functional teams to translate business requirements into scalable, production-ready AI solutions.
Manage a portfolio of strategic enterprise accounts in Argentina to drive adoption, retention, and revenue expansion. Act as a trusted advisor to C-level executives to align CX strategy with tangible business outcomes and ROI.
Lead and develop a team of Solutions Consultants focused on new logo acquisition and AI-first CX strategies. Partner with sales leadership to execute account plans and drive high-volume technical sales efficiency.
Design and architect production-ready AI systems and RAG strategies to enhance customer experience orchestration. Drive strategic AI opportunities through pre-sales activities, technical demonstrations, and the creation of reusable field assets.
Own the execution and continuous improvement of the company's Sarbanes-Oxley program with a focus on AWS cloud environments. Partner with cross-functional teams to design, implement, and test internal controls over financial reporting.
Senior Operations Reliability Engineer – Messaging Platforms
Genesys
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Full Time
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13 days ago
Genesys
Maintain and improve the reliability, security, and operational maturity of enterprise messaging services including Exchange and Mimecast. Transition messaging services from reactive support to proactive reliability practices through automation and AIOps tuning.
Senior Operations Reliability Engineer – Enterprise Platforms and Tools
Genesys
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Full Time
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13 days ago
Genesys
Own the operational reliability and lifecycle management of enterprise SaaS platforms like Jira and Confluence. Transition operations from reactive handling to proactive, automation-driven reliability practices using AIOps and observability standards.
Architect and lead the implementation of scalable, secure AWS cloud platforms using Infrastructure as Code and Terraform. Drive cloud strategy, mentor engineers, and integrate AI services to improve infrastructure automation and reliability.
Drive new business growth through strategic outbound prospecting and pipeline creation across enterprise and mid-market accounts. Partner with Account Executives to execute account-based strategies and engage senior decision-makers.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
Design, build, and deploy end-to-end AI agents and full-stack applications for enterprise customers. Develop agentic systems that utilize tools and APIs with a focus on reliability, safety, and observability.
Lead the design, prototyping, and optimization of Agentic AI solutions to transform customer experiences for strategic North American clients. Act as a technical bridge between business ambitions and AI execution, ensuring scalable production and sustained value realization.
Design AI-powered customer experience strategies and own the technical selling motions for new logo customer acquisitions. Deliver proofs of value through demonstrations and workshops while designing system architectures using cloud services and AI agents.
Provide commercial legal support to Sales and Channel organizations across EMEA by drafting and negotiating SaaS and cloud services agreements. Collaborate with internal teams on data privacy, security, and AI regulatory compliance to mitigate risk.
The consultant is responsible for delivering technical Genesys Cloud implementation activities from post-sale to support transition for strategic customers. This includes executing project plans, providing production support, and maintaining high billable utilization.
The role involves designing and optimizing scalable ServiceNow solutions to improve service delivery and governance. Key tasks include onboarding new teams into the ITSM ecosystem and translating business requirements into actionable user stories.
Design, implement, and maintain enterprise Windows Server environments across AWS and on-premises platforms. Manage core identity services, Active Directory, and implement PowerShell automation to improve system reliability.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes managing the monthly revenue close process, reconciling accounts, and supporting internal and external audits.
Serve as the lead architect for the Workday Adaptive Planning platform, responsible for designing, scaling, and governing the enterprise planning ecosystem. This includes building integrations, managing platform security, and translating business requirements into high-performing system architectures.
Lead the adoption of AI-powered experience orchestration and agentic AI solutions by partnering with account executives to drive sales targets. Act as a subject matter expert to develop AI use cases, run customer workshops, and provide technical positioning for clients.
Perform manual penetration testing across web applications, APIs, and AWS infrastructure to identify and remediate vulnerabilities. Manage the end-to-end bug bounty program, including triage, researcher engagement, and tracking remediation with engineering teams.
Lead the end-to-end implementation of Genesys Cloud CX Digital & AI solutions, from business requirements and technical design to integration and testing. Collaborate with project managers and engagement directors to manage project goals, risks, and pre-sales scoping activities.
Own the end-to-end receivables management and collections strategy for North America strategic accounts to improve cash flow and reduce DSO. Partner with cross-functional leaders to mitigate financial risk and optimize operational efficiency across large-scale customer portfolios.
Drive revenue growth and market share within the State and Local Government sector using the MEDDPICC methodology. Manage the full sales lifecycle from prospecting and pipeline development to complex contract negotiations and customer adoption.
Lead a team of L2/L3 support engineers to ensure the stability and performance of Salesforce CRM applications and integrations. Manage end-to-end incident resolution, perform root cause analysis, and coordinate with cross-functional teams for defect fixes.
Design and build robust data integration workflows and self-healing pipelines using Python, SQL, and Node.js. Manage and optimize the Snowflake data warehouse to ensure high performance and cost-efficient operations.
Interface with business customers to gather requirements and implement high-quality data pipelines and models. Collaborate with data science and engineering teams to deliver specific customer requirements and optimize reporting processes.
Drive revenue and market share by acquiring new logo organizations and expanding the customer base within the Pacific Northwest public sector. Manage complex contract negotiations and maintain a robust sales pipeline using the MEDPICC methodology.
The role focuses on designing and governing joint delivery models with lead Global Systems Integrators to ensure high-quality customer outcomes. It involves owning the scoping and readiness process for top strategic pursuits to increase win rates and reduce delivery friction.
The role acts as a bridge between customer goals and AI transformation by designing and operationalizing Genesys AI solutions. Key duties include leading process redesign workshops, delivering MVPs, and integrating AI solutions with CRM and ERP platforms.
Sr Manager, Sales Operations – GTM Strategy & Territory Planning
Genesys
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Full Time
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a month ago
Genesys
Lead the operational execution of GTM strategy and territory planning across the EMEA region to optimize sales productivity. Own data governance and the annual planning cycle to eliminate operational friction and ensure data-driven account allocation.
The role focuses on operationalizing revenue accounting policies in compliance with ASC 606 and US GAAP for a SaaS business. It involves evaluating complex transactions, documenting accounting conclusions, and partnering with cross-functional teams to ensure audit readiness.
Lead a team to improve software delivery by creating scalable tooling, automation, and internal developer platforms. Drive the adoption of AI-powered workflows and standardize development environments to increase engineering velocity and quality.
Manager, Software Engineering - AI Enablement & Automation
Genesys
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Full Time
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a month ago
Genesys
Lead the India-based AI enablement and automation team to deploy and govern AI tools that increase enterprise productivity. Oversee AI platform operations, RPA initiatives, and the development of internal AI capability frameworks.
Architect and evolve large-scale distributed search systems that process millions of real-time events and terabytes of data. Lead the end-to-end design of scalable search solutions while driving platform reliability, performance, and resiliency.
The AI Solution Architect bridges the gap between product management and customer-facing teams to deliver Genesys AI solutions. They are responsible for designing AI use cases, supporting pre-sales activities, and influencing C-level stakeholders to drive ACV growth.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and customer success. Orchestrate collaboration across internal teams like Product, Sales, and Support to ensure seamless customer journeys and high adoption rates.
Drive the implementation of Workday Adaptive Planning for sales planning, territory, and quota setting processes. Develop data products and reporting dashboards to provide insights into GTM planning and corporate strategic pillars.
The Senior Partner AI Architect designs end-to-end AI systems for customer experience use cases and scales the partner ecosystem through reusable assets and technical enablement. This role also serves as a technical escalation point and collaborates with partners to drive Genesys Cloud and AI adoption.
The Senior AI Partner Architect designs end-to-end AI systems for customer experience and scales the partner ecosystem through technical enablement and reusable assets. This role also serves as a technical escalation point and collaborates with partners to drive AI-led business outcomes.
This role serves as a subject matter expert for global contingent labor compliance and the broader HR compliance program. The specialist will advise business leaders on workforce risk mitigation, conduct regulatory research, and support audit preparation.
Lead and manage a team of sales professionals to achieve revenue targets and drive growth. Develop and implement effective sales strategies while fostering a high-performance, collaborative team culture.
The Forward Deployed Engineer acts as a bridge between customer ambition and AI transformation by designing and operationalizing Genesys AI solutions. They lead process redesign workshops, deliver proof of concepts, and collaborate with stakeholders to ensure successful integration and performance of AI-powered customer experiences.
Act as a trusted advisor throughout the pre-sales lifecycle, leading strategic and technical engagements with customers. Facilitate discovery sessions to design and present tailored AI-driven solutions that translate complex technical concepts into business value.
The Senior Customer Success Manager will own the end-to-end customer journey for a portfolio of strategic enterprise accounts to drive adoption, retention, and expansion. They will act as a trusted advisor to align Genesys solutions with customer business objectives and facilitate executive-level business reviews.
You will serve as a strategic and technical bridge, partnering with customers to design, prototype, and operationalize AI solutions. The role involves leading process-redesign workshops, defining reference architectures, and ensuring AI deployments meet security and performance standards.
The Principal Solution Consultant acts as a trusted advisor to strategic customers and partners, facilitating AI-powered experience orchestration demos and responding to RFx requests. They are responsible for developing reference architectures, optimizing development labs, and coaching partners to ensure successful implementation of Genesys solutions.
You will own internal platform tooling to enable developers to deploy, operate, and scale services across global regions. This involves building reliable automation, designing REST APIs, and enhancing observability to improve service health and deployment velocity.
Director Product Management, Genesys Cloud Media Solutions
Genesys
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Full Time
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a month ago
Genesys
Define and execute the product roadmap for Genesys Cloud Media Solutions while leading cross-functional teams to deliver innovative, scalable telephony and AI-powered voice platforms. Drive go-to-market execution and influence commercial strategy to ensure high-performance media capabilities and revenue growth.
Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise customers. Collaborate with project managers to define scope and provide technical mentorship to internal teams and clients.
The Senior Account Executive will proactively prospect, identify new market opportunities, and manage a robust sales pipeline using data-driven tools. They will also collaborate with cross-functional teams to build account penetration strategies and maintain strong relationships with existing customers.
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
The Senior Sales Manager will develop and execute strategic sales plans to drive revenue growth for the CMM segment in the India region. They are responsible for leading and mentoring the sales team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
The Senior Account Executive will own the end-to-end acquisition of new enterprise customers across the Danish market to drive revenue growth. They are responsible for building territory strategies, generating pipeline through prospecting, and leading complex consultative sales cycles.
You will lead the end-to-end design, implementation, and optimization of AI-powered Genesys Cloud solutions to improve customer experience. This involves translating business requirements into scalable technical architectures and refining AI interactions to drive measurable business outcomes.
The Labor and Employment Counsel provides global legal advice on labor and employment matters, including litigation, compliance, and employee lifecycle management. The role involves partnering with HR to mitigate risk, conducting internal investigations, and managing outside counsel on employment-related legal issues.
Design, implement, and operate a large-scale Cisco-based global enterprise network across campus, WAN, SD-WAN, and cloud environments. Lead complex technical initiatives, ensure production stability, and mentor engineers while collaborating across global teams.
The specialist will drive continuous improvement in service desk performance by identifying knowledge gaps and enhancing content quality. They will also lead training initiatives and manage the knowledge ecosystem using data-driven insights and AI tools.
The Senior Account Executive will drive growth by managing the full sales cycle for AI-powered cloud solutions within the UK public sector. They will engage senior stakeholders to modernize citizen and employee experiences while navigating complex procurement processes.
The Senior Manager of Technical Account Management leads a global team to execute service delivery, drive innovation, and ensure alignment with organizational objectives. They are responsible for mentoring staff, managing customer relationships, and implementing strategic plans to improve operational efficiency and customer experience.
The role involves designing and implementing scalable data pipelines and warehouses while optimizing ETL/ELT processes using Snowflake. You will also collaborate with cross-functional teams to translate business requirements into technical data solutions and mentor junior team members.
The Senior Business Development Representative is responsible for driving pipeline growth through a mix of strategic outbound prospecting and inbound lead management. They will collaborate with cross-functional teams to engage key decision-makers and support enterprise account planning.
The primary responsibilities involve increasing net logos and winning Cloud business by meeting prospective customers and developing strategic account plans. This includes effectively communicating Genesys's vision, orchestrating internal teams, and negotiating financial solutions to close deals.
The Manager – IT Controls will act as the technical subject matter expert, overseeing the design and execution of IT General Controls (ITGCs), IT Application Controls (ITACs), and key automated controls across products and platforms. Key duties include leading testing/validation of ITGCs, supporting SOX compliance efforts, investigating deficiencies, and preparing management reporting.
Senior Operations Reliability Engineer – Enterprise Platforms & Tools
Genesys
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Full Time
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3 months ago
Genesys
This role involves owning the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms, combining hands-on administration with operational ownership of SaaS tools like Atlassian and Figma. Responsibilities include improving monitoring accuracy, reducing alert noise, validating automation workflows, and transitioning operations toward proactive, automation-driven reliability practices.
This role involves defining and executing the technical vision and roadmap for the Genesys web stack, owning the enterprise WordPress architecture, and leading modernization initiatives for high-performing, secure, and globally scalable digital experiences. The Director will also oversee infrastructure, security, performance, and lead a global engineering team while collaborating cross-functionally.
The Senior Account Executive will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, focusing on expanding existing relationships and identifying transformation opportunities for the Genesys Cloud platform at the C-level. This role involves acting as a trusted advisor to executives, orchestrating cross-functional teams to win complex deals, and developing new business in greenfield areas with partners.
This senior individual contributor role is responsible for the technical ownership, architectural direction, and strategic evolution of enterprise collaboration platforms like Microsoft Teams and Zoom, while also providing engineering leadership for productivity platforms such as Atlassian and Microsoft Power Platform. Key duties involve defining platform standards, driving automation and reliability improvements, and serving as the enterprise subject matter expert for these core SaaS tools.
The role involves architecting and evolving large-scale distributed data systems that power real-time decision-making and analytical services for the Genesys Cloud Analytics platform. Key tasks include designing highly available services, building batch and streaming data pipelines using AWS EMR and Airflow, and developing reusable tooling for engineering teams.
As a Principal Solutions Consultant, you will lead business-focused discovery sessions and design AI-driven solutions that demonstrate business value. You will also mentor other Solution Consultants and stay ahead of industry trends.
The AI Consultant will engage with clients to understand their needs and provide expert advice on AI solutions, while also leading project work from inception to successful delivery. They will ensure AI solutions are integrated seamlessly with client systems and provide ongoing support post-deployment.
The Services Engagement Director will oversee Services Sales objectives and customer relationships in the Nordic region, driving business growth and managing complex proposals. This role involves collaborating with sales teams, maintaining client relationships, and ensuring project delivery excellence.
As a Forward Deployed Engineer, you will partner with strategic customers to design and operationalize Genesys AI solutions that enhance customer experience and business performance. You will also lead workshops, deliver prototypes, and ensure compliance with security and regulatory requirements.
Lead AI/ML design discussions and own entire AI/ML projects from design through deployment. Collaborate with cross-functional teams and provide guidance to junior staff while troubleshooting complex production issues.
Lead the design, development, and delivery of Genesys App Foundry applications and solutions. Collaborate across architecture, data, cloud, and AI disciplines to deliver scalable solutions that enhance contact center performance.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
