Develop and execute global SEO and Generative Engine Optimization (GEO) strategies to increase organic visibility across traditional search engines and AI platforms. Partner with cross-functional teams to optimize digital experiences and measure AI search visibility and performance.
Genesys
131 Remote Job Openings at Genesys
The BDR is responsible for driving high-quality pipeline growth through inbound and outbound lead qualification and nurturing. This includes partnering with Account Executives to strategically target accounts and leveraging modern tools for personalized outreach.
Lead research-driven discovery and design for AI-powered conversational experiences for employees. Define conversational models, interaction patterns, and experience strategies to ensure AI assistants are useful and human-centered.
Lead the strategy and governance of the Genesys Cloud Monetization Platform, ensuring accurate usage metering, rating, and billing across all products. Partner with engineering and finance teams to build scalable monetization solutions and prevent revenue leakage.
Lead the India-based AI enablement and automation team to deploy and govern AI tools that increase enterprise productivity. Oversee AI platform operations, RPA initiatives, and the development of internal AI capability frameworks.
Identify and win net-new business opportunities within untapped accounts through outbound prospecting and strategic planning. Collaborate with marketing, solution consultants, and channel partners to build a healthy pipeline and expand market presence.
Manage the day-to-day operations of large and complex AI-powered customer experience projects, ensuring they are delivered on time and within budget. Responsible for tracking profitability, managing client expectations, and coordinating resources to drive value realization.
Lead and develop a team of Project and Program Managers to deliver complex, enterprise-scale customer experience solutions. Drive the creation of scalable delivery frameworks and align customer implementations with product roadmaps to ensure business outcomes.
Design and develop prompts and NLU models to build and improve Agentic Virtual Agents on Genesys Cloud. Analyze conversation logs and iteratively refine performance to ensure reliability and a high-quality user experience.
The Senior Director owns the global renewal operating model, focusing on designing and scaling processes, governance, and AI-powered workflows. They partner cross-functionally to improve operational efficiency, reduce manual effort, and ensure predictable renewal performance.
Establish and maintain a data-driven enterprise transformation narrative to align leadership on priorities and business impact. Synthesize complex information from various functions into cohesive executive stories to drive strategic decision-making.
Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)
Genesys
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Full Time
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4 days ago
Genesys
Drive pipeline growth through strategic outbound prospecting and account engagement within Higher Education and Academic Medical Center accounts. Partner with Account Executives to execute account-based strategies for new logo acquisition and customer expansion.
Lead the commercial strategy and account management for strategic clients in Colombia and the region to drive growth, retention, and expansion. Manage high-performance teams of Account Managers and build strong relationships with C-level executives to ensure profitability and customer satisfaction.
Draft, review, and negotiate a wide range of commercial agreements with a focus on cloud services and SaaS. Provide legal support to the sales organization to drive growth while mitigating risk across the North America region.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and product adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys.
Develop internal platform tooling and microservices to manage deployments and service health across global locations. Collaborate with cross-functional teams to design, test, and optimize scalable AI-powered experiences.
Manage the day-to-day operations of complex AI-powered customer experience projects, focusing on schedule, scope, and budget. Drive value realization and profitability while maintaining strong relationships with clients and strategic partners.
Lead and develop a regional project management team to execute AI-powered customer experience projects and drive operational efficiency. Responsible for managing book-to-revenue, handling executive escalations, and implementing best practices for service delivery.
Provide hands-on technical support for Genesys Cloud customers by investigating and resolving incidents related to cloud, voice, and networking. Manage customer cases end-to-end while documenting resolutions and contributing to the internal knowledge base.
Partner with sales and customers to design scalable AI-powered customer experience strategies and technical solutions. Lead discovery workshops and deliver compelling demonstrations to align technical capabilities with business outcomes.
Lead the vision and execution of a flexible user experience framework to unify digital experiences across Genesys Cloud. Transform user workspaces from manual configurations to AI-supervised outcomes while managing product roadmaps and cross-functional teams.
Design and develop automated test frameworks and cloud-based infrastructure to ensure software quality, scalability, and availability. Collaborate within an Agile Scrum team to write functional acceptance tests at the API and UI levels and maintain deployment pipelines.
Independently execute UX designs for AI-powered experience orchestration projects while collaborating with product management and engineering. Participate in discovery efforts, conduct competitor audits, and articulate design rationale to stakeholders.
Own the end-to-end events strategy for the Americas to drive pipeline growth, revenue targets, and customer value. Lead a high-performing team to execute a diverse portfolio of trade shows, executive programs, and virtual engagements.
Lead the strategy and operations for localization across the global digital ecosystem, including websites, campaigns, and digital assets. Manage end-to-end workflows, translation technologies, and vendor partnerships to ensure high-quality, culturally relevant global experiences.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and measurable business outcomes for enterprise customers. Shape the overall customer success strategy and partner cross-functionally to optimize the customer lifecycle and value realization.
Lead the end-to-end delivery of strategic web programs, including redesigns and AI search visibility, across a global portfolio. Coordinate cross-functional teams to align web initiatives with business objectives and track success through KPIs and ROI.
Lead a team of Customer Success Managers to drive growth and retention for Genesys customers. Orchestrate strategies and collaborate cross-functionally to ensure customers realize business outcomes and strategic value.
Own the end-to-end content strategy for Genesys.com to drive organic growth, engagement, and conversion. Optimize digital experiences for traditional search and AI-powered discovery environments to improve pipeline and customer value.
Lead the design and evolution of a globally distributed messaging platform using microservices architecture to support real-time interactions. Drive system reliability, observability, and technical strategy while mentoring engineers and ensuring global security compliance.
Design, develop, and maintain scalable, high-quality frontend solutions for the Genesys Cloud Platform. Collaborate with cross-functional teams to deliver intuitive user experiences and mentor other engineers to drive engineering excellence.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account executives to drive deal strategy, pipeline creation, and the development of impactful AI use cases for clients.
Lead and motivate a high-performing engineering team to deliver complex product increments for the Genesys Cloud Platform. Responsibilities include recruiting top talent, managing delivery schedules, and collaborating with product managers and architects.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Lead strategic engagements to accelerate the adoption of Genesys AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into measurable AI use cases and drive field execution of sales campaigns.
Lead and expand the India partner ecosystem by developing high-impact relationships with GSIs and regional SIs to drive partner-led revenue. Execute joint go-to-market strategies and manage partner enablement, performance metrics, and executive-level business reviews.
Serve as a senior consulting authority to design and implement Workforce Management (WFM) solutions that drive operational and financial outcomes. Partner with executive stakeholders to align WFM capabilities with business strategy and lead the delivery of complex implementations.
Serve as an analytical partner to Product leadership by translating business performance data into strategic insights and executive recommendations. Own the development of KPI frameworks and dashboards to track growth, retention, and overall business health.
Design and develop scalable, reliable microservices and cloud-based solutions to improve service resiliency and observability. Collaborate across teams to implement CI/CD pipelines, conduct code reviews, and participate in on-call rotations.
Act as the primary technical Subject Matter Expert for Genesys Cloud customer audits and security assessments. Defend the security, privacy, and compliance posture of cloud and AI services using technical evidence and deep-dive analysis.
Design and implement Salesforce solutions across core CRM and CPQ to support Quote-to-Cash systems. Collaborate with cross-functional teams to integrate Salesforce with downstream billing systems like Zuora.
Architect and lead a technology-enabled global HR service delivery model integrating Workday, ServiceNow, and Genesys Cloud. Manage a distributed global team to optimize employee experience through AI-driven automation and operational excellence.
Drive the end-to-end delivery of complex technical programs that power scalable customer experience solutions on a global cloud platform. Coordinate between engineering, product, and analytics teams to align strategy and optimize platform performance.
The Account Executive is responsible for identifying and capturing new market opportunities in Greenfield accounts across various industries. This includes proactive prospecting, pipeline management, and collaborating with BDRs and marketing to drive growth.
Design and implement specialized Large Language Models by translating research papers into production-ready Python libraries. Build and maintain evaluation frameworks and GPU-accelerated cloud infrastructure on AWS to optimize model intelligence and cost.
The role involves drafting and negotiating privacy-related commercial contracts and advising on US privacy law compliance. It also focuses on providing product counseling for AI governance and responsible data practices within a cloud environment.
Develop and execute a comprehensive field marketing strategy for the Central Enterprise segment to drive pipeline growth and new logo acquisition. Act as the primary liaison between Sales and Marketing to align regional plans with business priorities through virtual and in-person programs.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into impactful AI use cases and drive field execution of sales campaigns.
Design and deploy AI solutions for customer experience use cases, focusing on LLMs, orchestration, and RAG strategies. Support presales activities by translating complex AI capabilities into business value through technical discovery and prototypes.
Lead and coach a team of AI and Experience Orchestration specialist sellers to drive revenue across EMEA. Partner with Account Executives to influence territory strategies and translate customer challenges into AI-driven outcomes.
Lead and oversee end-to-end global payroll operations to ensure accurate, timely, and compliant processing across multiple regions. Drive operational excellence by implementing AI-driven automation and standardizing processes in collaboration with HR and Finance.
Provide operational support for billing platforms and integrations, focusing on monitoring, troubleshooting, and resolving production issues. Collaborate with cross-functional teams to investigate incidents and ensure the integrity of subscription and usage-based billing systems.
Lead the strategy and execution for Genesys Cloud Platform Foundations, focusing on API visibility, platform limits, and self-service administration. Drive the evolution of AI-powered operational experiences and configuration-as-code workflows to improve platform scalability and efficiency.
Drive revenue growth and manage strategic relationships within the BFSI vertical across India. Develop and execute a BFSI-focused go-to-market strategy to align Genesys AI-powered CX solutions with industry-specific use cases.
Drive revenue growth by developing strategic relationships and managing complex sales cycles for enterprise AI and Cloud solutions. Responsibilities include pipeline generation, accurate quarterly forecasting, and aligning AI use cases to customer business units.
Lead the global sales operations function to drive performance, scalability, and efficiency across the organization. Partner with executive leadership to align execution with growth initiatives and implement AI-driven innovation in forecasting and deal scoring.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and customer success. Orchestrate collaboration between internal teams and conduct Quarterly Business Reviews to ensure product adoption and retention.
Design and operate backend services for digital outbound messaging using Java and AWS. Focus on building campaign lifecycle management, event-driven workflows, and maintaining system reliability at scale.
Own and govern the ServiceNow CMDB to ensure it serves as a trusted system of record for ITSM and ITOM. Drive data quality, CI lifecycle management, and integration with discovery and automation capabilities.
Own the end-to-end administration, stability, and scalability of the Genesys Cloud CX platform for global contact center operations. Design intelligent routing, optimize IVR flows, and lead integrations with enterprise systems like ServiceNow and CRM platforms.
Drive Professional Services revenue and growth across strategic enterprise accounts by leading the end-to-end sales motion. Align services strategy with customer business outcomes, focusing on AI-enabled transformation and platform adoption.
Lead the product strategy and execution for the foundational capabilities of the Genesys Cloud platform, focusing on security, scalability, and resilience. Drive the evolution of platform operations from reactive administration to AI-driven, proactive experiences for large-scale enterprises.
Lead the end-to-end design and delivery of Agentic AI solutions to improve customer experience and operational efficiency. Translate business KPIs into scalable AI architectures and drive alignment between stakeholders and technical teams.
Engage with customers to understand business needs and design tailored Genesys Cloud CX solutions through demos and Proof of Concepts. Lead RFP/RFI processes and collaborate with internal teams to drive product innovation and customer value.
The Senior Account Executive is responsible for driving revenue growth and acquiring net new business from enterprise prospects and existing customers. This includes managing the entire sales pipeline, coordinating resources, and aligning Genesys solutions with customer business objectives.
Drive pipeline growth across Enterprise West accounts through strategic outbound prospecting and new logo acquisition. Partner with Account Executives to execute account-based strategies and engage senior stakeholders to drive revenue targets.
Partner with strategic enterprise customers to lead discovery sessions and design tailored AI-powered solution demonstrations. Act as a trusted technical advisor to executives to drive business transformation and operational efficiency using Genesys Cloud.
Establish long-term strategic relationships with global C-level executives to ensure the adoption and value realization of CX solutions. Orchestrate cross-functional teams to drive customer onboarding, retention, and incremental revenue growth.
Design, deploy, and maintain enterprise-scale endpoint solutions across macOS, Windows, Ubuntu, iOS, and Android for over 10,000 devices. Drive operational efficiency by implementing AI-powered workflows, automation pipelines, and strict security compliance standards.
Design, implement, and maintain ServiceNow CMDB, HAM, and SAM capabilities to ensure data accuracy and operational value. Collaborate with cross-functional teams to align asset management processes with the Common Service Data Model (CSDM) and enterprise standards.
Lead the design, development, and delivery of customized self-service IVR and AI-driven virtual agents across Genesys platforms. Provide technical consulting, architecture design, and Agile leadership to drive strategic customer experience initiatives.
Serve as a strategic finance partner to the Customer Success organization by managing financial reporting, analysis, and compensation planning. The role involves creating executive-ready reporting packages and leveraging AI solutions to improve business performance and customer outcomes.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account executives to drive deal strategy, pipeline creation, and the development of impactful AI use cases for clients.
Define and scale a global AI sales motion to drive revenue and adoption of AI-powered experience orchestration solutions. Lead a distributed team of specialists and architects to execute complex deals and articulate business value to C-level stakeholders.
Design, develop, and deploy customized AI-driven use cases and bots across Genesys platforms. Provide expert consulting during presales, project execution, and post-deployment value realization.
Act as the technical Subject Matter Expert for Genesys Cloud customer audits, defending security, privacy, and compliance postures using technical evidence. Lead advanced discussions regarding AI security and penetration testing findings with global customers and auditors.
Lead Order Management and billing operations across North and Latin America to ensure accuracy, compliance, and scalability. Drive process modernization through AI, automation, and cross-functional collaboration with Sales, Finance, and IT teams.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into impactful AI use cases and drive field execution of sales campaigns.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Drive new business growth and expand customer relationships across a portfolio of commercial accounts in the Netherlands. Lead complex consultative sales cycles and collaborate with cross-functional teams to modernize customer experiences.
Drive pipeline generation and new business opportunities to support growth and revenue targets across the EMEA region. Lead and develop a regional team of Business Development Representatives while collaborating with marketing and sales to maximize pipeline creation.
Maintain the reliability and performance of enterprise network services including LAN/WAN, SD-WAN, and cloud connectivity. Support incident detection, remediation, and the improvement of observability and AIOps platforms to reduce operational noise.
Define and lead the global enablement strategy to equip the sales organization with the tools and knowledge needed for the CX market. Build a scalable function to drive productivity, improve pipeline quality, and support predictable revenue growth.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Lead and scale agile engineering teams to deliver high-impact CRM integration capabilities across the Genesys Cloud platform. Drive the technical strategy and architectural decisions for integrations with systems like Salesforce, ServiceNow, and Zendesk.
Design and execute POCs to evolve Virtual Agent engines and drive the roadmap toward Agentic AI. Collaborate with cross-functional teams to translate business requirements into scalable, production-ready AI solutions.
Lead and develop a team of Solutions Consultants focused on new logo acquisition and AI-first CX strategies. Partner with sales leadership to execute account plans and drive high-volume technical sales efficiency.
Design and architect production-ready AI systems and RAG strategies to enhance customer experience orchestration. Drive strategic AI opportunities through pre-sales activities, technical demonstrations, and the creation of reusable field assets.
Senior Operations Reliability Engineer – Enterprise Platforms and Tools
Genesys
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Full Time
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a month ago
Genesys
Own the operational reliability and lifecycle management of enterprise SaaS platforms like Jira and Confluence. Transition operations from reactive handling to proactive, automation-driven reliability practices using AIOps and observability standards.
Architect and lead the implementation of scalable, secure AWS cloud platforms using Infrastructure as Code and Terraform. Drive cloud strategy, mentor engineers, and integrate AI services to improve infrastructure automation and reliability.
Design, build, and deploy end-to-end AI agents and full-stack applications for enterprise customers. Develop agentic systems that utilize tools and APIs with a focus on reliability, safety, and observability.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
Lead the design, prototyping, and optimization of Agentic AI solutions to transform customer experiences for strategic North American clients. Act as a technical bridge between business ambitions and AI execution, ensuring scalable production and sustained value realization.
Design AI-powered customer experience strategies and own the technical selling motions for new logo customer acquisitions. Deliver proofs of value through demonstrations and workshops while designing system architectures using cloud services and AI agents.
Provide commercial legal support to Sales and Channel organizations across EMEA by drafting and negotiating SaaS and cloud services agreements. Collaborate with internal teams on data privacy, security, and AI regulatory compliance to mitigate risk.
The role involves designing and optimizing scalable ServiceNow solutions to improve service delivery and governance. Key tasks include onboarding new teams into the ITSM ecosystem and translating business requirements into actionable user stories.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes managing the monthly revenue close process, reconciling accounts, and supporting internal and external audits.
Serve as the lead architect for the Workday Adaptive Planning platform, responsible for designing, scaling, and governing the enterprise planning ecosystem. This includes building integrations, managing platform security, and translating business requirements into high-performing system architectures.
Lead the adoption of AI-powered experience orchestration and agentic AI solutions by partnering with account executives to drive sales targets. Act as a subject matter expert to develop AI use cases, run customer workshops, and provide technical positioning for clients.
Perform manual penetration testing across web applications, APIs, and AWS infrastructure to identify and remediate vulnerabilities. Manage the end-to-end bug bounty program, including triage, researcher engagement, and tracking remediation with engineering teams.
Lead the end-to-end implementation of Genesys Cloud CX Digital & AI solutions, from business requirements and technical design to integration and testing. Collaborate with project managers and engagement directors to manage project goals, risks, and pre-sales scoping activities.
Own the end-to-end receivables management and collections strategy for North America strategic accounts to improve cash flow and reduce DSO. Partner with cross-functional leaders to mitigate financial risk and optimize operational efficiency across large-scale customer portfolios.
Drive revenue growth and market share within the State and Local Government sector using the MEDDPICC methodology. Manage the full sales lifecycle from prospecting and pipeline development to complex contract negotiations and customer adoption.
Design and build robust data integration workflows and self-healing pipelines using Python, SQL, and Node.js. Manage and optimize the Snowflake data warehouse to ensure high performance and cost-efficient operations.
Drive revenue and market share by acquiring new logo organizations and expanding the customer base within the Pacific Northwest public sector. Manage complex contract negotiations and maintain a robust sales pipeline using the MEDPICC methodology.
The role acts as a bridge between customer goals and AI transformation by designing and operationalizing Genesys AI solutions. Key duties include leading process redesign workshops, delivering MVPs, and integrating AI solutions with CRM and ERP platforms.
Sr Manager, Sales Operations – GTM Strategy & Territory Planning
Genesys
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Full Time
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2 months ago
Genesys
Lead the operational execution of GTM strategy and territory planning across the EMEA region to optimize sales productivity. Own data governance and the annual planning cycle to eliminate operational friction and ensure data-driven account allocation.
Lead a team to improve software delivery by creating scalable tooling, automation, and internal developer platforms. Drive the adoption of AI-powered workflows and standardize development environments to increase engineering velocity and quality.
The AI Solution Architect bridges the gap between product management and customer-facing teams to deliver Genesys AI solutions. They are responsible for designing AI use cases, supporting pre-sales activities, and influencing C-level stakeholders to drive ACV growth.
Drive the implementation of Workday Adaptive Planning for sales planning, territory, and quota setting processes. Develop data products and reporting dashboards to provide insights into GTM planning and corporate strategic pillars.
The Senior AI Partner Architect designs end-to-end AI systems for customer experience and scales the partner ecosystem through technical enablement and reusable assets. This role also serves as a technical escalation point and collaborates with partners to drive AI-led business outcomes.
This role serves as a subject matter expert for global contingent labor compliance and the broader HR compliance program. The specialist will advise business leaders on workforce risk mitigation, conduct regulatory research, and support audit preparation.
The Forward Deployed Engineer acts as a bridge between customer ambition and AI transformation by designing and operationalizing Genesys AI solutions. They lead process redesign workshops, deliver proof of concepts, and collaborate with stakeholders to ensure successful integration and performance of AI-powered customer experiences.
The Senior Customer Success Manager will own the end-to-end customer journey for a portfolio of strategic enterprise accounts to drive adoption, retention, and expansion. They will act as a trusted advisor to align Genesys solutions with customer business objectives and facilitate executive-level business reviews.
Director Product Management, Genesys Cloud Media Solutions
Genesys
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Full Time
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2 months ago
Genesys
Define and execute the product roadmap for Genesys Cloud Media Solutions while leading cross-functional teams to deliver innovative, scalable telephony and AI-powered voice platforms. Drive go-to-market execution and influence commercial strategy to ensure high-performance media capabilities and revenue growth.
The Senior Account Executive will proactively prospect, identify new market opportunities, and manage a robust sales pipeline using data-driven tools. They will also collaborate with cross-functional teams to build account penetration strategies and maintain strong relationships with existing customers.
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
The Senior Sales Manager will develop and execute strategic sales plans to drive revenue growth for the CMM segment in the India region. They are responsible for leading and mentoring the sales team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
The Senior Account Executive will own the end-to-end acquisition of new enterprise customers across the Danish market to drive revenue growth. They are responsible for building territory strategies, generating pipeline through prospecting, and leading complex consultative sales cycles.
The Labor and Employment Counsel provides global legal advice on labor and employment matters, including litigation, compliance, and employee lifecycle management. The role involves partnering with HR to mitigate risk, conducting internal investigations, and managing outside counsel on employment-related legal issues.
The specialist will drive continuous improvement in service desk performance by identifying knowledge gaps and enhancing content quality. They will also lead training initiatives and manage the knowledge ecosystem using data-driven insights and AI tools.
The Senior Account Executive will drive growth by managing the full sales cycle for AI-powered cloud solutions within the UK public sector. They will engage senior stakeholders to modernize citizen and employee experiences while navigating complex procurement processes.
The Senior Manager of Technical Account Management leads a global team to execute service delivery, drive innovation, and ensure alignment with organizational objectives. They are responsible for mentoring staff, managing customer relationships, and implementing strategic plans to improve operational efficiency and customer experience.
Senior Operations Reliability Engineer – Enterprise Platforms & Tools
Genesys
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Full Time
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3 months ago
Genesys
This role involves owning the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms, combining hands-on administration with operational ownership of SaaS tools like Atlassian and Figma. Responsibilities include improving monitoring accuracy, reducing alert noise, validating automation workflows, and transitioning operations toward proactive, automation-driven reliability practices.
The Senior Account Executive will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, focusing on expanding existing relationships and identifying transformation opportunities for the Genesys Cloud platform at the C-level. This role involves acting as a trusted advisor to executives, orchestrating cross-functional teams to win complex deals, and developing new business in greenfield areas with partners.
This senior individual contributor role is responsible for the technical ownership, architectural direction, and strategic evolution of enterprise collaboration platforms like Microsoft Teams and Zoom, while also providing engineering leadership for productivity platforms such as Atlassian and Microsoft Power Platform. Key duties involve defining platform standards, driving automation and reliability improvements, and serving as the enterprise subject matter expert for these core SaaS tools.
As a Principal Solutions Consultant, you will lead business-focused discovery sessions and design AI-driven solutions that demonstrate business value. You will also mentor other Solution Consultants and stay ahead of industry trends.
The AI Consultant will engage with clients to understand their needs and provide expert advice on AI solutions, while also leading project work from inception to successful delivery. They will ensure AI solutions are integrated seamlessly with client systems and provide ongoing support post-deployment.
As a Forward Deployed Engineer, you will partner with strategic customers to design and operationalize Genesys AI solutions that enhance customer experience and business performance. You will also lead workshops, deliver prototypes, and ensure compliance with security and regulatory requirements.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
