The role is responsible for owning and operating the global Contracts Hub, including managing processes, policies, data, and service delivery across multiple regions. It involves building a scalable contracting operations model, managing a global team, and partnering with legal and business stakeholders to optimize workflows and AI tooling.
Lead research and shape end-to-end experience direction for complex conversational AI interactions across voice and digital channels. Drive alignment across cross-functional teams to establish scalable design frameworks and principles that improve customer trust and product consistency.
Lead the strategy, architecture, and technical execution of AI-powered customer experience transformation initiatives for large enterprise clients. Partner with account teams to identify high-value opportunities, design scalable solutions, and drive technical adoption through pilots and prototypes.
Design and execute test strategies for agentic AI systems, including agents, MCP and tool integrations, and multi-step workflows, while building scalable Python automation and evaluation methods for non-deterministic behavior. Lead testing projects end to end, contribute to cross-team test architecture and AI SDLC practices, and communicate quality risks and results to stakeholders.
You will own the end-to-end quality strategy for batch analytics systems, ensuring reliability and scalability across data pipelines and APIs. Additionally, you will drive alignment across product and engineering teams to embed quality into design decisions and optimize CI/CD workflows.
Lead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture. Drive improvements in system reliability, performance, and observability while mentoring engineers to raise technical standards.
Drive revenue growth and market share by leading complex enterprise sales cycles within state and local government agencies. Build and maintain executive-level relationships to influence digital transformation strategies and navigate public sector procurement processes.
The Territory Account Executive is responsible for identifying and closing new business opportunities while managing and growing an existing portfolio of accounts. They will develop territory plans, maintain accurate sales forecasts, and collaborate with internal teams and channel partners to drive revenue.
The Account Executive will drive revenue growth and acquire new business within the healthcare industry while managing existing customer relationships. They are responsible for leading complex sales cycles and delivering innovative AI-powered solutions to enterprise clients.
The Senior Account Executive will own the end-to-end sales strategy and revenue growth for a portfolio of large, complex enterprise organizations. They are responsible for creating pipeline, leading multi-stakeholder sales cycles, and influencing C-level executives to adopt AI-powered customer experience solutions.
Lead the strategy, architecture, and technical execution of AI-powered customer experience transformation initiatives for large enterprise accounts. Build trusted relationships with technology leaders while designing scalable solutions that integrate AI, cloud services, and third-party applications.
Lead a team of AI engineers and data scientists to build, deploy, and operate machine learning and generative AI solutions. Manage strategic initiatives, resource planning, and career development while ensuring AI solutions are delivered effectively.
The Director will own and grow joint go-to-market relationships with strategic global technology partners to drive pipeline and revenue. They will coordinate cross-functional execution across sales, marketing, and product teams to operationalize joint business plans and resolve GTM friction points.
The Senior Manager will lead complex EMEA revenue accounting matters, serving as the primary technical lead for high-value transactions and regulatory evaluations. They will partner with cross-functional teams to ensure audit-ready conclusions, scalable growth, and accurate revenue reporting across diverse commercial models.
The Director of Product Support will lead a global team to deliver exceptional customer experiences by leveraging AI-powered solutions and operational excellence. They are responsible for organizational planning, KPI development, and fostering a culture of continuous improvement and customer obsession.
Lead and contribute hands-on to the design and research of complex conversational AI experiences across voice and digital channels, while setting experience direction and ensuring customer evidence informs product decisions. Manage and develop a small design team, coordinate priorities and capacity, and partner with Product, Engineering, Research, Data Science, and AI teams to deliver coherent, high-quality experiences.
Lead research and design for customer-facing conversational AI across voice and digital channels, including dialogue, context, actions, recovery, and human handoff. Collaborate with Product, Engineering, AI, Research, and Design partners to prototype and validate experiences, make evidence-based trade-offs, and influence product direction.
The Principal AI Solutions Architect leads the design and delivery of complex self-service, conversational, and generative AI solutions for enterprise customers. This role involves facilitating workshops, architecting scalable systems, and partnering with cross-functional teams to ensure successful implementation and adoption of Genesys technologies.
Design and build production-grade AI-powered applications and industry solutions on the Genesys Cloud platform. Collaborate with cross-functional teams to translate complex business processes into scalable, reusable AI agents and orchestration patterns.
The Senior Account Executive will drive revenue growth by selling Genesys CcaaS solutions to new and existing customers in Northern and Western India. Responsibilities include managing the full sales cycle, identifying new business opportunities, and maintaining strong relationships with key stakeholders.
The Senior Customer Success Manager will own the end-to-end relationship with strategic enterprise accounts to drive adoption, retention, and business value. They will orchestrate cross-functional teams and serve as a trusted advisor to senior leaders to ensure customer objectives are met.
Lead the end-to-end delivery of Agentic AI solutions that translate complex business objectives into scalable, measurable technical architectures. You will optimize AI performance post-launch and influence enterprise AI strategy by partnering with senior stakeholders to ensure long-term value realization.
The Director of Product Management will own the strategy and execution of the AI voice technology portfolio across Genesys Cloud. This role involves managing OEM voice technology partnerships, defining product roadmaps, and serving as a voice experience expert for strategic customers.
The Senior AI Platform Engineer will own the end-to-end reliability, security, and governance of enterprise AI services. They will design scalable AI-enabled applications and automate governance tooling to ensure safe and efficient AI adoption across the organization.
The role involves designing, developing, and maintaining AI-driven digital bot applications and agentic virtual agents for enterprise customers. You will lead project initiatives, conduct customer workshops, and provide technical consulting to ensure successful delivery of AI solutions.
The consultant is responsible for delivering and supporting Genesys Cloud solutions, including technical implementation, post-production support, and operational management. They will collaborate with project managers and customers to ensure high-quality, efficient service delivery while maintaining technical expertise across the platform.
The analyst will drive SOX planning, risk assessment, and control testing to ensure financial reporting objectives are met. They will also coordinate with stakeholders to identify control gaps, document findings, and manage remediation efforts.
The Senior Principal Solution Consultant will lead technical discovery and design complex solutions using Genesys Cloud and Expert Apps. They will partner with sales and product teams to demonstrate AI-powered capabilities and translate business requirements into scalable technical architectures.
The CX Advisory Consultant partners with strategic customers to identify CX challenges and design transformation roadmaps that align with business goals. They lead change management programs and leverage analytics to ensure the successful adoption of Genesys solutions.
You will partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX solutions while acting as a trusted advisor. This involves managing customer engagement plans, providing technical guidance, and delivering actionable product feedback to internal teams.
Design, develop, and optimize Agentic Virtual Agents and NLU models to improve automated customer experiences. Analyze production conversation data to identify performance gaps and implement data-driven improvements across LLM and NLU layers.
Drive outbound prospecting and pipeline growth within Higher Education and Academic Medical Center accounts. Partner with Account Executives to execute account-based strategies and engage mid- to senior-level stakeholders.
The Strategic Finance Manager will drive annual financial planning and renewal forecasting by translating customer and financial data into actionable insights for leadership. They will partner with cross-functional teams to identify renewal trends, risks, and opportunities while applying AI-powered tools to improve forecast accuracy.
Lead the end-to-end architecture and delivery of scalable Genesys customer experience solutions across multi-cloud, voice, digital, and AI-powered channels. Guide customer discovery, cross-functional delivery, implementation standards, risk mitigation, consultant development, and strategies for performance, reliability, and disaster recovery.
Drive revenue growth and market share within the Academic Medical Centers and Higher Education sectors by managing active sales opportunities. Build and maintain territory plans while collaborating with internal teams and partners to ensure customer adoption and satisfaction.
Manage strategic project initiatives and lead the design, development, and maintenance of AI-driven virtual agent applications. Collaborate with cross-functional teams to drive user story creation, provide technical consulting, and ensure successful end-to-end delivery of customer solutions.
You will own strategic enablement initiatives to improve how engineers onboard, build expertise, and access technical knowledge across a global organization. This involves designing scalable playbooks, leveraging Generative AI for automation, and partnering with cross-functional leaders to drive engineering effectiveness.
Design and architect end-to-end, production-ready AI solutions that integrate with enterprise systems to enhance customer experience. Drive strategic AI opportunities, provide technical enablement for field teams, and influence product direction through customer feedback.
Design and architect end-to-end, production-ready AI solutions for customer experience use cases while driving strategic AI opportunities. Develop reusable technical assets, provide field enablement, and influence product direction through real-world customer feedback.
The role involves leading the migration of data pipelines from Snowflake to AWS while designing dimensional models for SOX-compliant financial reporting. You will also establish engineering standards for data quality, observability, and performance optimization across the organization.
Design and lead the implementation of AI-powered digital customer experience solutions that ensure technical excellence and operational readiness. Serve as the technical authority for complex customer engagements while guiding teams through architectural workshops and delivery governance.
The Lead Engineer will drive GRC programs by bridging the gap between security, engineering, product, and legal teams to embed compliance controls into product delivery. They will also lead the automation of evidence collection, control testing, and continuous compliance monitoring across cloud environments.
Administer and govern Snowflake and related enterprise data platforms, designing secure access models, automating provisioning and compliance controls, and optimizing platform costs. Partner with security, governance, compliance, and engineering teams to improve auditability, self-service access, and responsible adoption of Snowflake AI and machine learning capabilities.
You will conduct workshops to uncover customer needs and design customized business solution roadmaps using AI-powered technology. Additionally, you will deliver compelling demonstrations to stakeholders and provide ongoing guidance throughout the implementation process.
The consultant is responsible for delivering Genesys Cloud solutions, managing technical implementations, and providing post-GoLive production support. They will act as a lead technical architect and advisor, ensuring process improvements and maintaining high utilization for billable projects.
Define and drive the strategy, roadmap, and execution of DevOps capabilities to improve developer productivity and operational efficiency. Partner with engineering, SRE, and security teams to build reusable, self-service platform capabilities using a product-as-a-service mindset.
The Customer Success Director will own and elevate enterprise customer value by leading strategic partnerships that drive adoption, retention, and expansion. This role involves acting as a trusted advisor to executive stakeholders to ensure AI-powered solutions deliver measurable business impact.
Advise enterprise executives on AI transformation, discover strategic opportunities, and design scalable architectures for Agentic AI and customer experience orchestration. Lead solution delivery and adoption, measure business outcomes, establish governance and operating models, and influence Genesys AI strategy through customer and industry insights.
Design and build agent-to-agent communication systems and MCP integrations to enable autonomous agent collaboration. Architect reliable, production-grade agentic workflows and manage the full lifecycle of agent features from implementation to monitoring.
You will design and build the MCP infrastructure, A2A communication layers, and agentic workflow runtimes for the Genesys platform. This role involves solving complex technical challenges, from prototyping to production, while providing observability and security for multi-agent systems.
You will design and build MCP servers, agent-to-agent communication layers, and complex multi-step agentic workflows. Additionally, you will own the reliability, latency, and observability of these systems while debugging production failures.
The Regional Sales Enablement Partner is responsible for driving seller readiness, coaching, and performance across the APAC region. They act as a strategic advisor to sales leadership, localizing global programs and using data-driven insights to close performance gaps.
The Senior Account Executive will drive strategic revenue growth by managing a portfolio of complex enterprise accounts and building relationships with C-level stakeholders. They will lead multi-stakeholder sales cycles and collaborate with internal teams to deliver AI-powered customer experience solutions.
You will drive growth across strategic enterprise accounts in the Balkans by identifying new business opportunities and expanding existing customer relationships. This involves leading complex sales cycles, engaging C-level stakeholders, and collaborating cross-functionally to deliver AI-powered solutions.
The director will lead AI-powered experience orchestration initiatives by engaging with senior stakeholders and guiding complex sales strategies. They will also act as a subject matter expert to support account teams, drive field execution, and lead customer workshops to shape AI use cases.
The Director will lead AI-powered experience orchestration initiatives by partnering with account teams to drive sales strategy and execution. They will serve as a subject matter expert, engaging with C-level stakeholders to shape AI use cases and deliver innovative customer solutions.
The director will lead the positioning and sales strategy for Genesys AI and Experience Orchestration solutions while engaging with senior stakeholders. They will also act as a subject matter expert to drive field execution, support account teams, and facilitate customer workshops to identify AI use cases.
The VP of Product Marketing will lead global product marketing, executive messaging, and customer growth initiatives to connect the company's AI-powered orchestration platform to clear customer value. This role involves shaping market narratives, driving product launches, and partnering with executive leadership to translate technical innovations into business outcomes.
The Corporate Counsel will draft, review, and negotiate complex commercial agreements, including SaaS and cloud services contracts. They will also provide legal guidance to internal stakeholders on data privacy, security, and AI-related regulatory matters.
Lead the technical direction of an application security team while owning the end-to-end security operating model for a multi-tenant SaaS platform. Develop AI-driven automation to improve vulnerability triage, detection coverage, and risk assessment across cloud and software supply chain environments.
The Manager of Technical Revenue Accounting will partner with cross-functional teams to evaluate non-standard transactions and translate accounting policy into practical guidance. They are responsible for ensuring compliance with ASC 606, supporting audit readiness, and driving the adoption of AI-enabled tools for revenue accounting processes.
The Principal AI Solutions Architect will lead end-to-end technical engagements with strategic customers to design and deploy scalable AI-powered experience orchestration solutions. This role involves driving discovery, architecture, and optimization while serving as a trusted advisor to align technical outcomes with business KPIs.
The Principal AI Solutions Architect leads end-to-end technical engagements to design and deploy scalable AI-powered customer experience solutions. This role involves partnering with strategic customers to translate business KPIs into production-ready architectures while driving continuous value engineering and AI maturity.
The Staff Product Manager will own the end-to-end product definition and delivery of AI-powered messaging use cases to enhance customer journeys. They will collaborate across engineering, design, and AI teams to translate complex customer problems into scalable, production-ready automation experiences.
The Staff Application Developer will serve as a functional and technical subject matter expert for Workday Financials, managing system enhancements and post-production optimization. This role involves partnering with cross-functional teams to drive scalable financial processes, ensure SOX compliance, and support global financial operations.
The Director will lead AI-powered experience orchestration initiatives by partnering with account teams to drive strategy, pipeline growth, and complex deal execution. They will serve as a subject matter expert, conducting customer workshops and providing hands-on support for sales materials and pilot opportunities.
Design and maintain scalable, cloud-native integrations across enterprise platforms like Salesforce, Zuora, and Workday using AWS serverless technologies. Develop AI-enabled workflows using Amazon Bedrock and SageMaker while ensuring data integrity and system reliability.
The Senior AI Solution Architect will design end-to-end AI systems for customer experience use cases and architect production-ready solutions using LLMs and orchestration layers. They will also drive strategic AI opportunities, scale field capabilities through technical enablement, and provide feedback to product teams.
Develop advanced Agentic AI solutions and high-performance backend applications using Go and AWS infrastructure. Collaborate with cross-functional teams to design scalable integrations and optimize application performance within cloud-native environments.
The Director of Customer Success Content will build and manage a marketing engine to highlight the value of Customer Success and Professional Services. This role involves creating high-impact content, including web copy, pitch decks, and customer success stories, to support sales and field teams.
The ServiceNow Administrator is responsible for the daily administration, configuration, and operational health of the ServiceNow platform. They collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure the platform aligns with enterprise governance and best practices.
Design, build, and scale integration solutions for the Genesys Cloud CRM platform while ensuring high availability and performance. Collaborate with cross-functional teams to deliver secure, reliable services and contribute to technical design, code reviews, and operational excellence.
The Director of AI Product Marketing will define and execute the go-to-market strategy, positioning, and narrative for Genesys' AI portfolio. They will lead a team to translate complex technical AI capabilities into compelling value propositions for diverse audiences while driving cross-functional alignment.
Lead and coach a team of specialist overlay sellers to drive sales of AI-powered customer experience and orchestration solutions across EMEA. Collaborate with subregional sales leadership to align strategies, accelerate deals, and translate complex business challenges into measurable AI-driven outcomes.
You will lead the technical design and engineering of complex ServiceNow solutions across multiple modules to drive enterprise-scale automation and AI adoption. The role involves establishing engineering standards, mentoring senior engineers, and partnering with cross-functional stakeholders to ensure platform reliability and performance.
The Senior Principal PS Consultant will build, support, and operate AI-powered technology to help organizations improve customer experiences and operational efficiency. This role involves moving AI solutions from possibility to production within complex, real-world enterprise environments.
You will design, build, and operate highly available communication services and integrations for digital social platforms. This includes driving improvements in system reliability, scalability, and performance while participating in on-call rotations.
You will partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX while acting as a trusted advisor to achieve their business goals. This involves managing customer engagement plans, providing technical guidance, and delivering actionable product feedback to internal teams.
Lead consultative sales engagements to drive revenue growth and manage complex service deals within the Poland and ECSEI region. Collaborate cross-functionally to align customer strategies and maintain trusted advisor relationships with executive stakeholders.
Design, develop, and test highly scalable and reliable microservices while taking ownership of features from design to deployment. Stay current with industry trends and recommend new technologies to ensure compliance with global regulations like PCI, HIPAA, and GDPR.
The Senior HRIS Analyst will manage Workday system configuration, specifically focusing on global Time Tracking and Absence modules. They will also ensure data integrity, perform system audits, and collaborate with IT and HR teams to implement process improvements.
Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.
Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.
Lead the strategic and technical implementation of agentic AI solutions for enterprise customers across the EMEA region. Design reference architectures, build prototypes, and establish evaluation frameworks to drive measurable business outcomes in customer experience.
Design and build scalable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform. Lead the development of multi-agent workflows and RAG solutions to transform customer and employee experiences.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
