The Principal AI Solutions Architect will serve as a strategic bridge between customer goals and AI transformation by designing and operationalizing Genesys AI solutions. They will lead value discovery, define reference architectures, and mentor teams to ensure successful AI adoption and continuous performance improvement.
The role involves driving the reliability and resilience of enterprise identity services by managing incidents and optimizing authentication and provisioning workflows. You will monitor observability signals to detect risks and collaborate with cross-functional teams to enhance system security and performance.
The Senior Account Executive will proactively prospect and build a robust pipeline of new business opportunities while managing existing customer relationships. They will collaborate cross-functionally to execute account-based campaigns and maintain accurate records within the CRM.
You will build and manage strategic relationships with Technology Solutions Distributor (TSD) partners to drive pipeline and revenue growth. The role involves aligning regional sales teams with partners and holding stakeholders accountable to achieve sales targets.
The Business Finance Manager will drive renewal and retention analytics while providing financial insights to support Customer Success leadership. They will also oversee P&L visibility for Technical Account Manager programs and leverage AI tools to automate reporting and improve decision-making.
The Senior AI Architect will design and lead the implementation of scalable, production-ready AI solutions for enterprise customer experience use cases. They will partner with sales and engineering teams to guide technical discovery, validate AI prototypes, and ensure architectures meet business outcomes and performance requirements.
You will lead the technical design and engineering of complex ServiceNow solutions across multiple modules to drive enterprise-scale automation and AI adoption. The role involves establishing engineering standards, mentoring senior engineers, and partnering with cross-functional stakeholders to ensure platform reliability and performance.
The Account Executive is responsible for proactive prospecting, building a robust sales pipeline, and managing existing customer relationships. They will collaborate with cross-functional teams to execute account-based campaigns and drive market expansion.
Design and evolve scalable cloud-native messaging services to improve the reliability and performance of the Genesys Cloud platform. Collaborate with distributed teams to build integrations with social channels and maintain high standards for service observability and security.
The role involves owning the end-to-end services sales motion to drive professional services revenue and closing high-value engagements. You will collaborate with account executives to shape service solutions that align with customer business outcomes and long-term platform adoption.
Lead the design, development, and delivery of scalable network and voice-platform services for real-time communications. Drive troubleshooting of complex production issues and define engineering best practices across the voice platform.
The Program Specialist will coordinate operational programs, business processes, and organizational initiatives across the Solution Consulting organization. They are responsible for maintaining KPI tracking, operational reporting, and ensuring data accuracy to support leadership decision-making.
Lead and develop a global team of product support specialists to resolve complex customer issues while managing strategic and tactical planning. Act as a hands-on business partner to ensure high-quality service delivery and effective cross-functional collaboration across the organization.
The Regional Total Rewards Partner serves as the primary subject matter expert for the EMEA region, managing compensation and benefits programs while ensuring compliance and market alignment. This role acts as a strategic bridge between global strategy and regional needs, providing consultation to HR leaders and stakeholders.
The Senior Account Executive is responsible for driving revenue growth and acquiring new business by aligning Genesys solutions with customer needs. They manage the entire sales campaign, coordinate resources, and maintain a robust pipeline to meet and exceed quarterly revenue targets.
The Senior Manager leads a global team to translate business and talent development priorities into scalable capability-building solutions. They are responsible for defining enterprise learning strategies, managing transformation initiatives, and providing strategic consultation to functional leaders.
Design, develop, and maintain scalable frontend solutions for the Genesys Cloud Platform while collaborating with cross-functional teams. Drive engineering excellence through code reviews, mentorship, and the evolution of shared frontend frameworks and standards.
The consultant is responsible for delivering and supporting Genesys Cloud solutions, including technical implementation, post-production support, and environment management. They will collaborate with project managers and customers to ensure successful deployments while maintaining high standards of service and technical expertise.
The Business Development Representative will generate new business opportunities through outbound prospecting and inbound lead management within the NOLA region. They will collaborate with cross-functional teams to build high-quality pipelines and demonstrate the value of AI-powered customer experience solutions.
Lead the design and execution of executive and equity compensation programs to align leadership incentives with company performance and shareholder value. Partner with senior leadership across HR, Finance, and Legal to provide data-driven insights that inform critical talent and business decisions.
The Manager leads a regional team responsible for delivering accurate, timely, and SOX-compliant order management and billing operations across North America and Latin America. This role drives operational consistency and process improvements by leveraging data, automation, and AI-enabled capabilities while partnering with cross-functional stakeholders.
The Director of Americas Order Management defines and executes regional strategy for end-to-end order-to-cash operations, ensuring financial integrity and operational scalability. This role leads cross-functional transformation initiatives using AI and automation while managing a geographically distributed team to drive performance and compliance.
The manager will lead the development and evolution of operational reporting, dashboards, and performance analytics across Receivables Management. They will partner with leadership to improve KPI visibility, automate manual reporting, and ensure data integrity across finance operations.
The Senior Manager will lead global order management transformation initiatives, including system implementations and the adoption of AI-enabled automation. They are responsible for designing robust governance frameworks, operational standards, and analytics to ensure accurate and compliant billing processes.
The Senior Customer Success Manager will own the end-to-end success of strategic enterprise accounts by aligning customer priorities with actionable success plans. They will orchestrate cross-functional resources across Sales, Product, and Support to drive adoption, retention, and measurable business outcomes.
The Senior Principal PS Consultant will build, support, and operate AI-powered technology to help organizations improve customer experiences and operational efficiency. This role involves moving AI solutions from possibility to production within complex, real-world enterprise environments.
The Expert Customer Success Manager will own strategic customer relationships, driving adoption and measurable business value through personalized Customer Success Plans. They will lead executive business reviews, influence cross-functional strategy, and mentor team members to ensure long-term customer retention and growth.
You will design, build, and operate highly available communication services and integrations for digital social platforms. This includes driving improvements in system reliability, scalability, and performance while participating in on-call rotations.
Drive net new revenue growth by acquiring healthcare customers and expanding strategic relationships within existing accounts. Lead end-to-end sales cycles for complex enterprise deals while collaborating with cross-functional teams to deliver tailored AI-powered solutions.
The Commercial Contracts Manager will own the end-to-end lifecycle of commercial agreements across North America, ensuring efficient deal execution and risk management. They will partner with Sales, Legal, and Finance teams to streamline contracting processes and provide operational support for enterprise deals.
You will partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX while acting as a trusted advisor to achieve their business goals. This involves managing customer engagement plans, providing technical guidance, and delivering actionable product feedback to internal teams.
The Order Management Analyst is responsible for processing orders, invoices, and credit memos while ensuring accuracy and adherence to internal controls. They collaborate with cross-functional teams to resolve billing inquiries and maintain documentation in compliance with SOX requirements.
You will own the end-to-end architecture and evolution of the enterprise AI platform ecosystem to ensure scalability, security, and performance. Additionally, you will design self-service capabilities and automate platform operations to accelerate enterprise-wide AI adoption.
Lead consultative sales engagements to drive revenue growth and manage complex service deals within the Poland and ECSEI region. Collaborate cross-functionally to align customer strategies and maintain trusted advisor relationships with executive stakeholders.
Lead the end-to-end technical architecture and implementation strategy for complex, enterprise-scale Genesys customer experience solutions. Drive technical strategy across multi-cloud environments while mentoring consultants and ensuring high-performing, scalable system deployments.
The Product Manager will lead the strategy, planning, and lifecycle of a technical education portfolio to drive customer adoption and success. They will collaborate with cross-functional teams to translate business objectives into effective learning products and initiatives.
The candidate will lead the design, development, and delivery of customized self-service digital and AI-driven bot applications. They will also act as a consultant to drive customer outcomes, manage strategic project initiatives, and provide technical expertise to internal and external stakeholders.
The Principal Solutions Consultant drives the adoption of AI-powered experience orchestration by partnering with strategic customers to design and implement complex solutions. They lead discovery sessions, manage proof-of-concept initiatives, and act as a trusted technical advisor to executive leadership.
Design, develop, and test highly scalable and reliable microservices while taking ownership of features from design to deployment. Stay current with industry trends and recommend new technologies to ensure compliance with global regulations like PCI, HIPAA, and GDPR.
Drive revenue growth by managing end-to-end enterprise sales cycles and building executive-level relationships with Fortune 500 organizations. Develop strategic account plans and lead cross-functional teams to deliver AI-powered customer experience solutions.
The Director leads the Solutions Consulting function for enterprise accounts in the US Central region, focusing on AI-first CX solution strategy and executive engagement. They are responsible for coaching senior teams, partnering with sales leadership, and ensuring the delivery of scalable, high-impact AI-driven customer experience architectures.
Define and execute the multi-year strategy for Genesys outbound engagement platforms, integrating AI-powered virtual agents and workflow automation. Lead cross-functional teams to modernize platform capabilities and expand outbound solutions into new business domains like sales, marketing, and proactive service.
The Account Director is responsible for driving revenue growth and managing complex enterprise sales cycles across Sub-Saharan Africa. They will build trusted C-suite relationships and position Genesys as a strategic partner for AI-powered customer experience orchestration.
Define end-to-end AI solution architectures and lead technical engagements for complex customer programs. Serve as the primary technical authority while guiding implementation teams and advising customer stakeholders on architectural trade-offs.
The Senior HRIS Analyst will manage Workday system configuration, specifically focusing on global Time Tracking and Absence modules. They will also ensure data integrity, perform system audits, and collaborate with IT and HR teams to implement process improvements.
You will design, build, and operate highly available communication services that power customer experience across various digital channels. This includes implementing features for message routing, data aggregation, and observability while ensuring system reliability and performance.
The Account Executive will focus on proactive prospecting and building a robust pipeline of new business opportunities within target industries. They will collaborate with cross-functional teams to execute account-based campaigns and manage the full sales cycle for Greenfield accounts.
Define and execute the growth strategy for the Healthcare vertical, including Payers, Providers, and Life Sciences. Lead a high-performing team of sales leaders and individual contributors to drive AI-enabled customer experience transformation.
You will annotate and classify complex language data to improve the accuracy and performance of conversational AI systems. Additionally, you will collaborate with research teams to refine annotation guidelines and execute quality checks to ensure dataset reliability.
The role involves owning the end-to-end global go-to-market planning cadence, including target setting, capacity planning, and territory design. You will drive cross-functional execution by coordinating workstreams and managing dependencies to ensure predictable revenue outcomes.
Define and execute the strategy, roadmap, and governance for the Genesys Cloud monetization platform, including usage metering, billing, and entitlement management. Partner with cross-functional teams to ensure all monetized capabilities are accurately measured, rated, and reported while maintaining financial integrity.
You will own the end-to-end delivery of complex technical programs, ensuring alignment with business goals and cross-functional collaboration. Additionally, you will drive strategy, optimize resource allocation, and use data-driven insights to improve platform performance and execution quality.
You will lead the design and development of automated test frameworks and cloud-based infrastructure to ensure software quality and platform reliability. Additionally, you will collaborate with cross-functional teams to perform root cause analysis and maintain observability across microservices.
Lead the strategy and execution of AI-powered experience orchestration solutions for core account teams and clients. Act as a subject matter expert to drive deal progression, lead customer workshops, and align AI use cases with customer objectives.
The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.
The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.
Own the end-to-end sales cycle for the New York/New Jersey territory, focusing on landing new enterprise logos and expanding existing accounts. Drive strategy, resource allocation, and accurate forecasting using the MEDDPICC methodology to meet revenue targets.
Act as the strategic and technical bridge to lead AI transformation and experience orchestration for strategic customers in the EMEA region. Design reference architectures, implement agentic AI prototypes, and establish evaluation frameworks to measure business outcomes.
The role focuses on business development activities within the West region. The representative will be responsible for driving growth and identifying new opportunities.
Lead the State & Local Government East sales team by developing and implementing comprehensive strategies to drive growth and customer experience. Manage the full sales lifecycle, including forecasting, strategic account planning, and team development to achieve revenue targets.
Lead the global sales operations function to drive performance, scalability, and efficiency across the organization. Partner with executive leadership to align sales execution with growth initiatives using AI-driven insights and rigorous forecasting.
Drive enterprise-scale customer experience transformation by owning the professional services revenue strategy and platform adoption for high-value accounts. Lead complex AI-enabled engagements to align consulting and implementation with measurable business outcomes.
Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.
Lead the global strategy for Tier 1 strategic events and executive engagement programs to drive pipeline generation and revenue growth. Align event execution with enterprise growth priorities by partnering with Sales, Customer Success, and Executive Leadership.
Lead the design and implementation of scalable AI-powered customer experience solutions and strategic transformation roadmaps for large organizations. Act as a strategic advisor to C-suite executives to move AI from experimentation to enterprise-wide production.
Own and evolve the Zuora Billing platform within the Quote-to-Cash ecosystem, driving the roadmap and prioritization for subscription and usage-based monetization. Partner with Finance, Engineering, and Operations to translate business needs into scalable technical solutions and ensure reliable billing delivery.
Lead the negotiation and execution of cloud, SaaS, and software licensing agreements to drive revenue growth. Provide strategic legal guidance to sales and business teams while managing risk and ensuring regulatory compliance.
The role focuses on prospecting and closing net-new enterprise accounts to build a footprint in greenfield territories. Responsibilities include managing the full sales cycle, developing partner ecosystems, and collaborating cross-functionally to deliver AI-powered CX solutions.
Drive revenue growth by selling AI-powered CCaaS solutions to new and existing customers in Western India. Manage the full sales cycle from prospecting and needs assessment to negotiation and deal closure.
Drive revenue growth by selling AI-powered CcaaS solutions to new and existing enterprise customers in Western India. Manage the full sales cycle from prospecting and needs analysis to negotiation and deal closure.
Drive the translation of workforce strategy into operational and financial outcomes for enterprise organizations. Lead the implementation and adoption of WEM and WFM solutions while partnering with executives to optimize service performance and cost efficiency.
Manage project plans and execution for HR transformation initiatives, focusing on timelines, deliverables, and stakeholder coordination. Integrate change management strategies to ensure organizational readiness and successful adoption of new HR practices.
Design and implement backend microservices in Python and TypeScript to streamline CI/CD pipelines and automate deployment environments. Monitor and optimize distributed systems to ensure high availability, reliability, and scalability for global services.
Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.
Design, develop, and maintain scalable, high-availability backend services for AI-powered experience orchestration. Collaborate with product and UX teams to build secure, reliable features and provide code reviews to ensure best practices.
Serve as the primary technical security advisor to drive the secure adoption of AI-powered cloud technologies for enterprise customers. Lead architecture discussions and design AI security strategies to reduce risk and strengthen governance.
Own the end-to-end strategy and execution of the conversational engagement portfolio across web, mobile, and social channels. Lead a high-performing product team to drive AI utilization, digital adoption, and enterprise customer value.
Execute high-priority demand generation initiatives across marketing systems, BDR operations, and go-to-market processes. Drive operational efficiency by identifying gaps and leading cross-functional transformation projects to scale pipeline generation.
Support the administration, analysis, and governance of compensation and equity programs for Vice President level and above. Partner with HR, Finance, Legal, and Accounting to provide market insights and ensure effective program execution.
Lead the strategic and technical implementation of agentic AI solutions for enterprise customers across the EMEA region. Design reference architectures, build prototypes, and establish evaluation frameworks to drive measurable business outcomes in customer experience.
Design and build scalable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform. Lead the development of multi-agent workflows and RAG solutions to transform customer and employee experiences.
Lead the design and delivery of agentic AI systems and predictive models to transform financial decision-making. Architect scalable, production-grade AI infrastructure while establishing MLOps best practices and governance for finance workflows.
Drive new business growth across strategic accounts in North America by building pipeline and engaging senior stakeholders. Partner with Strategic Account Executives to execute tailored account-based strategies and convert leads into high-quality sales opportunities.
Drive new business growth across strategic accounts in North America by building pipeline and engaging senior stakeholders. Partner with Strategic Account Executives to execute tailored account-based strategies and qualify inbound leads.
Lead a team of AI Solution Architects to design and govern innovative AI-powered customer experience solutions across the Genesys ecosystem. Partner with cross-functional stakeholders to translate business objectives into scalable AI strategies and technical execution.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Manage the day-to-day operations of complex AI-powered customer experience projects, focusing on schedule, scope, and budget. Drive value realization and profitability while maintaining strong relationships with clients and strategic partners.
Lead and develop a regional project management team to execute AI-powered customer experience projects and drive operational efficiency. Responsible for managing book-to-revenue, handling executive escalations, and implementing best practices for service delivery.
Lead the vision and execution of a flexible user experience framework to unify digital experiences across Genesys Cloud. Transform user workspaces from manual configurations to AI-supervised outcomes while managing product roadmaps and cross-functional teams.
Lead the design and evolution of a globally distributed messaging platform using microservices architecture to support real-time interactions. Drive system reliability, observability, and technical strategy while mentoring engineers and ensuring global security compliance.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Act as the primary technical Subject Matter Expert for Genesys Cloud customer audits and security assessments. Defend the security, privacy, and compliance posture of cloud and AI services using technical evidence and deep-dive analysis.
Lead the product strategy and execution for the foundational capabilities of the Genesys Cloud platform, focusing on security, scalability, and resilience. Drive the evolution of platform operations from reactive administration to AI-driven, proactive experiences for large-scale enterprises.
Lead the end-to-end design and delivery of Agentic AI solutions to improve customer experience and operational efficiency. Translate business KPIs into scalable AI architectures and drive alignment between stakeholders and technical teams.
Design, implement, and maintain ServiceNow CMDB, HAM, and SAM capabilities to ensure data accuracy and operational value. Collaborate with cross-functional teams to align asset management processes with the Common Service Data Model (CSDM) and enterprise standards.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Drive new business growth and expand customer relationships across a portfolio of commercial accounts in the Netherlands. Lead complex consultative sales cycles and collaborate with cross-functional teams to modernize customer experiences.
Drive pipeline generation and new business opportunities to support growth and revenue targets across the EMEA region. Lead and develop a regional team of Business Development Representatives while collaborating with marketing and sales to maximize pipeline creation.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Own the operational reliability and lifecycle management of enterprise SaaS platforms like Jira and Confluence. Transition operations from reactive handling to proactive, automation-driven reliability practices using AIOps and observability standards.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes managing the monthly revenue close process, reconciling accounts, and supporting internal and external audits.
Lead the end-to-end implementation of Genesys Cloud CX Digital & AI solutions, from business requirements and technical design to integration and testing. Collaborate with project managers and engagement directors to manage project goals, risks, and pre-sales scoping activities.
Lead a team to improve software delivery by creating scalable tooling, automation, and internal developer platforms. Drive the adoption of AI-powered workflows and standardize development environments to increase engineering velocity and quality.
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
The Senior Account Executive will own the end-to-end acquisition of new enterprise customers across the Danish market to drive revenue growth. They are responsible for building territory strategies, generating pipeline through prospecting, and leading complex consultative sales cycles.
The Senior Account Executive will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, focusing on expanding existing relationships and identifying transformation opportunities for the Genesys Cloud platform at the C-level. This role involves acting as a trusted advisor to executives, orchestrating cross-functional teams to win complex deals, and developing new business in greenfield areas with partners.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
