The Account Director will own the end-to-end strategy for strategic enterprise accounts, driving revenue growth and long-term partnerships. They will lead complex sales cycles and build trusted relationships with C-level executives to deliver AI-powered customer experience solutions.
The Technical Facilities and Project Manager leads global workplace design, construction, and infrastructure projects while ensuring facilities are efficiently operated and sustainable. This role acts as a technical advisor to align workplace strategy with business objectives, managing budgets, vendors, and cross-functional stakeholders.
Architect production-ready AI systems for customer experience use cases, integrating LLMs, RAG, and orchestration layers. Drive strategic presales engagements by leading technical discovery, solution design, and prototype validation to align with business outcomes.
The Global Sales Planning Manager will drive and implement Workday Adaptive Planning capabilities to support territory, quota, and sales planning processes. They will also collaborate with cross-functional teams to develop data products, dashboards, and reporting initiatives that align with corporate strategic pillars.
Design and deliver high-impact AI and Agentic Virtual Agent experiences using Genesys Cloud APIs and SDKs. Collaborate with cross-functional teams to transform prototypes into scalable, reusable assets that demonstrate business value.
You will own the end-to-end architecture and delivery of complex automation systems while defining engineering standards for reliability and scalability. The role involves leading the modernization of existing RPA portfolios and integrating advanced AI and agentic workflows into production environments.
The manager will own the end-to-end governance of the sales portfolio, ensuring initiatives meet commercial readiness standards before market launch. They will also drive alignment across cross-functional teams to evaluate revenue potential, commercial risk, and field readiness for enterprise-wide initiatives.
You will serve as a strategic bridge between customer ambition and AI transformation, leading discovery and designing complex AI-powered experience orchestration architectures. The role involves driving adoption through consultative engagement, defining technical priorities, and measuring success against business outcomes.
The specialist will drive strategic communications and cross-functional operations across product management and the broader organization. They are responsible for translating complex business priorities into clear messaging and managing high-visibility communications programs.
Design, build, and maintain scalable batch or real-time data pipelines while partnering with architects to deliver robust data solutions. Provide technical leadership and mentorship to team members while driving data operations and quality standards across the organization.
The Senior Analyst will execute and support risk-based internal audits across technology, security, and business processes with a focus on AI governance and cloud environments. They will also partner with stakeholders to identify control gaps, draft actionable recommendations, and contribute to the maturity of the internal audit function.
The Scrum Master facilitates agile ceremonies, manages Jira boards, and ensures team delivery metrics are accurate. They also focus on removing impediments and coaching teams to build consistent agile habits.
The Staff Application Developer will serve as a functional and technical subject matter expert for Workday Financials, managing system enhancements and post-production optimization. This role involves partnering with cross-functional teams to drive scalable financial processes, ensure SOX compliance, and support global financial operations.
The Senior QA Engineer is responsible for defining and executing comprehensive test strategies to ensure the quality, reliability, and performance of ServiceNow solutions. They will drive test automation, support CI/CD pipelines, and collaborate with cross-functional teams to validate platform enhancements and integrations.
Interface with business customers and data science teams to gather requirements and manage data pipelines. Implement and optimize high-quality models while delivering specific customer requirements and providing ongoing analysis.
You will design, develop, and scale conversational experiences and intelligent automation to enhance internal service delivery on the Genesys Cloud platform. Additionally, you will administer core platform configurations, troubleshoot incidents, and collaborate with senior engineers to optimize workflows.
The role involves driving the reliability and resilience of enterprise identity services by managing incidents, monitoring observability signals, and optimizing provisioning workflows. You will collaborate with cross-functional teams to ensure secure, uninterrupted access to critical systems while contributing to automated remediation and system resilience.
The Director will lead AI-powered experience orchestration initiatives by partnering with account teams to drive strategy, pipeline growth, and complex deal execution. They will serve as a subject matter expert, conducting customer workshops and providing hands-on support for sales materials and pilot opportunities.
Design and maintain scalable, cloud-native integrations across enterprise platforms like Salesforce, Zuora, and Workday using AWS serverless technologies. Develop AI-enabled workflows using Amazon Bedrock and SageMaker while ensuring data integrity and system reliability.
The Business Development Representative will drive outbound pipeline generation by identifying and qualifying high-potential prospects within the customer experience market. They will collaborate with field sales to convert market interest into revenue-generating opportunities while maintaining accurate records in Salesforce.
The Senior AI Solution Architect will design end-to-end AI systems for customer experience use cases and architect production-ready solutions using LLMs and orchestration layers. They will also drive strategic AI opportunities, scale field capabilities through technical enablement, and provide feedback to product teams.
The Senior Director oversees global partner strategy, programs, and operations, including leading Manila-based partner sales and support teams. They are responsible for evolving partner tiering, incentive structures, and ensuring cross-functional alignment across sales, marketing, and finance.
Develop advanced Agentic AI solutions and high-performance backend applications using Go and AWS infrastructure. Collaborate with cross-functional teams to design scalable integrations and optimize application performance within cloud-native environments.
The Senior Manager will develop and execute integrated marketing campaigns that amplify customer stories across multiple channels and strategic moments. They will act as a cross-functional leader to align content strategy with digital, social, and field marketing teams to drive business impact.
The Director of Customer Success Content will build and manage a marketing engine to highlight the value of Customer Success and Professional Services. This role involves creating high-impact content, including web copy, pitch decks, and customer success stories, to support sales and field teams.
The ServiceNow Administrator is responsible for the daily administration, configuration, and operational health of the ServiceNow platform. They collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure the platform aligns with enterprise governance and best practices.
The AI Architect will design and lead the implementation of scalable, production-ready AI solutions for enterprise customer experience use cases. They will partner with sales and technical teams to guide customers through discovery, validation, and pilot phases to ensure successful AI adoption.
Design, build, and scale integration solutions for the Genesys Cloud CRM platform while ensuring high availability and performance. Collaborate with cross-functional teams to deliver secure, reliable services and contribute to technical design, code reviews, and operational excellence.
The Director of AI Product Marketing will define and execute the go-to-market strategy, positioning, and narrative for Genesys' AI portfolio. They will lead a team to translate complex technical AI capabilities into compelling value propositions for diverse audiences while driving cross-functional alignment.
The role involves driving end-to-end coordination of platform portfolio initiatives to ensure alignment across schedules, milestones, and cross-team dependencies. You will also deliver clear executive communications and implement processes to streamline reporting and improve operational efficiency.
The IT FinOps Analyst will monitor and report on cloud and AI/ML spend while implementing cost allocation strategies to ensure financial accountability. They will partner with cross-functional teams to identify optimization opportunities and provide actionable financial insights for enterprise technology investments.
Lead and coach a team of specialist overlay sellers to drive sales of AI-powered customer experience and orchestration solutions across EMEA. Collaborate with subregional sales leadership to align strategies, accelerate deals, and translate complex business challenges into measurable AI-driven outcomes.
The Enterprise Architect partners with business and technology leaders to translate business strategy into actionable architectures, standards, and roadmaps. This role focuses on business capability alignment, application portfolio management, and ensuring solutions are scalable, secure, and cost-effective.
The consultant is responsible for delivering and supporting Genesys Cloud solutions, including technical implementation and post-production operational support. They will collaborate with project managers and customers to ensure high-quality service delivery and effective troubleshooting of complex environments.
The Principal AI Solutions Architect will serve as a strategic bridge between customer goals and AI transformation by designing and operationalizing Genesys AI solutions. They will lead value discovery, define reference architectures, and mentor teams to ensure successful AI adoption and continuous performance improvement.
You will build and manage strategic relationships with Technology Solutions Distributor (TSD) partners to drive pipeline and revenue growth. The role involves aligning regional sales teams with partners and holding stakeholders accountable to achieve sales targets.
The Business Finance Manager will drive renewal and retention analytics while providing financial insights to support Customer Success leadership. They will also oversee P&L visibility for Technical Account Manager programs and leverage AI tools to automate reporting and improve decision-making.
The Senior AI Architect will design and lead the implementation of scalable, production-ready AI solutions for enterprise customer experience use cases. They will partner with sales and engineering teams to guide technical discovery, validate AI prototypes, and ensure architectures meet business outcomes and performance requirements.
You will lead the technical design and engineering of complex ServiceNow solutions across multiple modules to drive enterprise-scale automation and AI adoption. The role involves establishing engineering standards, mentoring senior engineers, and partnering with cross-functional stakeholders to ensure platform reliability and performance.
The role involves owning the end-to-end services sales motion to drive professional services revenue and closing high-value engagements. You will collaborate with account executives to shape service solutions that align with customer business outcomes and long-term platform adoption.
Lead the design, development, and delivery of scalable network and voice-platform services for real-time communications. Drive troubleshooting of complex production issues and define engineering best practices across the voice platform.
The Program Specialist will coordinate operational programs, business processes, and organizational initiatives across the Solution Consulting organization. They are responsible for maintaining KPI tracking, operational reporting, and ensuring data accuracy to support leadership decision-making.
The Regional Total Rewards Partner serves as the primary subject matter expert for the EMEA region, managing compensation and benefits programs while ensuring compliance and market alignment. This role acts as a strategic bridge between global strategy and regional needs, providing consultation to HR leaders and stakeholders.
The Manager leads a regional team responsible for delivering accurate, timely, and SOX-compliant order management and billing operations across North America and Latin America. This role drives operational consistency and process improvements by leveraging data, automation, and AI-enabled capabilities while partnering with cross-functional stakeholders.
The manager will lead the development and evolution of operational reporting, dashboards, and performance analytics across Receivables Management. They will partner with leadership to improve KPI visibility, automate manual reporting, and ensure data integrity across finance operations.
The Senior Customer Success Manager will own the end-to-end success of strategic enterprise accounts by aligning customer priorities with actionable success plans. They will orchestrate cross-functional resources across Sales, Product, and Support to drive adoption, retention, and measurable business outcomes.
The Senior Principal PS Consultant will build, support, and operate AI-powered technology to help organizations improve customer experiences and operational efficiency. This role involves moving AI solutions from possibility to production within complex, real-world enterprise environments.
You will design, build, and operate highly available communication services and integrations for digital social platforms. This includes driving improvements in system reliability, scalability, and performance while participating in on-call rotations.
You will partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX while acting as a trusted advisor to achieve their business goals. This involves managing customer engagement plans, providing technical guidance, and delivering actionable product feedback to internal teams.
The Order Management Analyst is responsible for processing orders, invoices, and credit memos while ensuring accuracy and adherence to internal controls. They collaborate with cross-functional teams to resolve billing inquiries and maintain documentation in compliance with SOX requirements.
Lead consultative sales engagements to drive revenue growth and manage complex service deals within the Poland and ECSEI region. Collaborate cross-functionally to align customer strategies and maintain trusted advisor relationships with executive stakeholders.
Lead the end-to-end technical architecture and implementation strategy for complex, enterprise-scale Genesys customer experience solutions. Drive technical strategy across multi-cloud environments while mentoring consultants and ensuring high-performing, scalable system deployments.
The Product Manager will lead the strategy, planning, and lifecycle of a technical education portfolio to drive customer adoption and success. They will collaborate with cross-functional teams to translate business objectives into effective learning products and initiatives.
The candidate will lead the design, development, and delivery of customized self-service digital and AI-driven bot applications. They will also act as a consultant to drive customer outcomes, manage strategic project initiatives, and provide technical expertise to internal and external stakeholders.
Design, develop, and test highly scalable and reliable microservices while taking ownership of features from design to deployment. Stay current with industry trends and recommend new technologies to ensure compliance with global regulations like PCI, HIPAA, and GDPR.
The Account Director is responsible for driving revenue growth and managing complex enterprise sales cycles across Sub-Saharan Africa. They will build trusted C-suite relationships and position Genesys as a strategic partner for AI-powered customer experience orchestration.
Define end-to-end AI solution architectures and lead technical engagements for complex customer programs. Serve as the primary technical authority while guiding implementation teams and advising customer stakeholders on architectural trade-offs.
The Senior HRIS Analyst will manage Workday system configuration, specifically focusing on global Time Tracking and Absence modules. They will also ensure data integrity, perform system audits, and collaborate with IT and HR teams to implement process improvements.
The Account Executive will focus on proactive prospecting and building a robust pipeline of new business opportunities within target industries. They will collaborate with cross-functional teams to execute account-based campaigns and manage the full sales cycle for Greenfield accounts.
Define and execute the growth strategy for the Healthcare vertical, including Payers, Providers, and Life Sciences. Lead a high-performing team of sales leaders and individual contributors to drive AI-enabled customer experience transformation.
You will lead the design and development of automated test frameworks and cloud-based infrastructure to ensure software quality and platform reliability. Additionally, you will collaborate with cross-functional teams to perform root cause analysis and maintain observability across microservices.
Lead the strategy and execution of AI-powered experience orchestration solutions for core account teams and clients. Act as a subject matter expert to drive deal progression, lead customer workshops, and align AI use cases with customer objectives.
The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.
The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.
Own the end-to-end sales cycle for the New York/New Jersey territory, focusing on landing new enterprise logos and expanding existing accounts. Drive strategy, resource allocation, and accurate forecasting using the MEDDPICC methodology to meet revenue targets.
Act as the strategic and technical bridge to lead AI transformation and experience orchestration for strategic customers in the EMEA region. Design reference architectures, implement agentic AI prototypes, and establish evaluation frameworks to measure business outcomes.
The role focuses on business development activities within the West region. The representative will be responsible for driving growth and identifying new opportunities.
Lead the State & Local Government East sales team by developing and implementing comprehensive strategies to drive growth and customer experience. Manage the full sales lifecycle, including forecasting, strategic account planning, and team development to achieve revenue targets.
Drive enterprise-scale customer experience transformation by owning the professional services revenue strategy and platform adoption for high-value accounts. Lead complex AI-enabled engagements to align consulting and implementation with measurable business outcomes.
Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.
Lead the global strategy for Tier 1 strategic events and executive engagement programs to drive pipeline generation and revenue growth. Align event execution with enterprise growth priorities by partnering with Sales, Customer Success, and Executive Leadership.
The role focuses on prospecting and closing net-new enterprise accounts to build a footprint in greenfield territories. Responsibilities include managing the full sales cycle, developing partner ecosystems, and collaborating cross-functionally to deliver AI-powered CX solutions.
Drive revenue growth by selling AI-powered CcaaS solutions to new and existing enterprise customers in Western India. Manage the full sales cycle from prospecting and needs analysis to negotiation and deal closure.
Design and implement backend microservices in Python and TypeScript to streamline CI/CD pipelines and automate deployment environments. Monitor and optimize distributed systems to ensure high availability, reliability, and scalability for global services.
Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.
Serve as the primary technical security advisor to drive the secure adoption of AI-powered cloud technologies for enterprise customers. Lead architecture discussions and design AI security strategies to reduce risk and strengthen governance.
Support the administration, analysis, and governance of compensation and equity programs for Vice President level and above. Partner with HR, Finance, Legal, and Accounting to provide market insights and ensure effective program execution.
Lead the strategic and technical implementation of agentic AI solutions for enterprise customers across the EMEA region. Design reference architectures, build prototypes, and establish evaluation frameworks to drive measurable business outcomes in customer experience.
Design and build scalable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform. Lead the development of multi-agent workflows and RAG solutions to transform customer and employee experiences.
Drive new business growth across strategic accounts in North America by building pipeline and engaging senior stakeholders. Partner with Strategic Account Executives to execute tailored account-based strategies and convert leads into high-quality sales opportunities.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Manage the day-to-day operations of complex AI-powered customer experience projects, focusing on schedule, scope, and budget. Drive value realization and profitability while maintaining strong relationships with clients and strategic partners.
Lead and develop a regional project management team to execute AI-powered customer experience projects and drive operational efficiency. Responsible for managing book-to-revenue, handling executive escalations, and implementing best practices for service delivery.
Lead the vision and execution of a flexible user experience framework to unify digital experiences across Genesys Cloud. Transform user workspaces from manual configurations to AI-supervised outcomes while managing product roadmaps and cross-functional teams.
Lead the design and evolution of a globally distributed messaging platform using microservices architecture to support real-time interactions. Drive system reliability, observability, and technical strategy while mentoring engineers and ensuring global security compliance.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Lead the product strategy and execution for the foundational capabilities of the Genesys Cloud platform, focusing on security, scalability, and resilience. Drive the evolution of platform operations from reactive administration to AI-driven, proactive experiences for large-scale enterprises.
Design, implement, and maintain ServiceNow CMDB, HAM, and SAM capabilities to ensure data accuracy and operational value. Collaborate with cross-functional teams to align asset management processes with the Common Service Data Model (CSDM) and enterprise standards.
Drive new business growth and expand customer relationships across a portfolio of commercial accounts in the Netherlands. Lead complex consultative sales cycles and collaborate with cross-functional teams to modernize customer experiences.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
Lead the end-to-end implementation of Genesys Cloud CX Digital & AI solutions, from business requirements and technical design to integration and testing. Collaborate with project managers and engagement directors to manage project goals, risks, and pre-sales scoping activities.
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
The Senior Account Executive will own the end-to-end acquisition of new enterprise customers across the Danish market to drive revenue growth. They are responsible for building territory strategies, generating pipeline through prospecting, and leading complex consultative sales cycles.
The Senior Account Executive will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, focusing on expanding existing relationships and identifying transformation opportunities for the Genesys Cloud platform at the C-level. This role involves acting as a trusted advisor to executives, orchestrating cross-functional teams to win complex deals, and developing new business in greenfield areas with partners.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
