Genesys

IT Service Desk Specialist

Genesys · Full Time · 2 days ago

Genesys

🌎 Mexico ⭐ 2-5 yrs exp 💼 Support

Deliver 24/7 global technical support across various digital channels while leveraging AI-powered tools to resolve hardware, software, and network issues. Manage incidents using ITSM platforms and maintain knowledge base content to improve self-service efficiency.

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Senior Account Executive, Commercial

Genesys · Full Time · 2 days ago

Genesys

🌎 United States 💵 $111K - $196K per year ⭐ 10+ yrs exp 💼 Sales

The Senior Account Executive will proactively prospect and build a robust pipeline of new business opportunities while managing existing customer relationships. They will collaborate with cross-functional teams, including marketing and BDRs, to execute targeted account-based campaigns and drive revenue growth.

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Director, Product Management

Genesys · Full Time · 3 days ago

Genesys

🌎 United Kingdom ⭐ 10+ yrs exp 💼 Product

Define and execute the multi-year strategy for Genesys outbound engagement platforms, integrating AI-powered virtual agents and workflow automation. Lead cross-functional teams to modernize platform capabilities and expand outbound solutions into new business domains like sales, marketing, and proactive service.

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Account Director, Enterprise

Genesys · Full Time · 3 days ago

Genesys

🌎 South Africa ⭐ 10+ yrs exp 💼 Sales

The Account Director is responsible for driving revenue growth and managing complex enterprise sales cycles across Sub-Saharan Africa. They will build trusted C-suite relationships and position Genesys as a strategic partner for AI-powered customer experience orchestration.

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Lead AI Solutions Architect, Customer Success

Genesys · Full Time · 3 days ago

Genesys

🌎 Sweden ⭐ 10+ yrs exp 💼 Software Development

Define end-to-end AI solution architectures and lead technical engagements for complex customer programs. Serve as the primary technical authority while guiding implementation teams and advising customer stakeholders on architectural trade-offs.

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Sr. HRIS Analyst

Genesys · Full Time · 3 days ago

Genesys

🌎 Hungary ⭐ 5-10 yrs exp 💼 Recruitment

The Senior HRIS Analyst will manage Workday system configuration, specifically focusing on global Time Tracking and Absence modules. They will also ensure data integrity, perform system audits, and collaborate with IT and HR teams to implement process improvements.

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Software Engineer

Genesys · Full Time · 3 days ago

Genesys

🌎 Hungary ⭐ 2-5 yrs exp 💼 Software Development

You will design, build, and operate highly available communication services that power customer experience across various digital channels. This includes implementing features for message routing, data aggregation, and observability while ensuring system reliability and performance.

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Account Executive, Enterprise Growth - New Logo

Genesys · Full Time · 4 days ago

Genesys

🌎 United States 💵 $84100 - $147K per year ⭐ 5-10 yrs exp 💼 Sales

The Account Executive will focus on proactive prospecting and building a robust pipeline of new business opportunities within target industries. They will collaborate with cross-functional teams to execute account-based campaigns and manage the full sales cycle for Greenfield accounts.

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Sales Director, Healthcare

Genesys · Full Time · 4 days ago

Genesys

🌎 United States 💵 $156K - $275K per year ⭐ 10+ yrs exp 💼 Sales

Define and execute the growth strategy for the Healthcare vertical, including Payers, Providers, and Life Sciences. Lead a high-performing team of sales leaders and individual contributors to drive AI-enabled customer experience transformation.

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Language Data Specialist - Korean

Genesys · Full Time · 4 days ago

Genesys

🌎 India ⭐ 0-2 yrs exp 💼 Others

You will annotate and classify complex language data to improve the accuracy and performance of conversational AI systems. Additionally, you will collaborate with research teams to refine annotation guidelines and execute quality checks to ensure dataset reliability.

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Global GTM Planning Program Manager

Genesys · Full Time · 5 days ago

Genesys

🌎 United States 💵 $109K - $191K per year ⭐ 5-10 yrs exp 💼 Product

The role involves owning the end-to-end global go-to-market planning cadence, including target setting, capacity planning, and territory design. You will drive cross-functional execution by coordinating workstreams and managing dependencies to ensure predictable revenue outcomes.

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Business Development Representative

Genesys · Full Time · 5 days ago

Genesys

🌎 Mexico ⭐ 2-5 yrs exp 💼 Sales

The Business Development Representative will generate new business opportunities through outbound prospecting and inbound lead management. They will collaborate with cross-functional teams to identify customer needs and demonstrate the value of cloud and AI-powered solutions.

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Principal Product Manager, Usage & Billing

Genesys · Full Time · 6 days ago

Genesys

🌎 United States 💵 $158K - $279K per year ⭐ 10+ yrs exp 💼 Product

Define and execute the strategy, roadmap, and governance for the Genesys Cloud monetization platform, including usage metering, billing, and entitlement management. Partner with cross-functional teams to ensure all monetized capabilities are accurately measured, rated, and reported while maintaining financial integrity.

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Technical Software Program Manager

Genesys · Full Time · 6 days ago

Genesys

🌎 Canada 💵 111K - 145K per year ⭐ 2-5 yrs exp 💼 Product

You will own the end-to-end delivery of complex technical programs, ensuring alignment with business goals and cross-functional collaboration. Additionally, you will drive strategy, optimize resource allocation, and use data-driven insights to improve platform performance and execution quality.

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AI & Experience Orchestration Director (Sales Overlay)

Genesys · Full Time · 6 days ago

Genesys

🌎 Netherlands ⭐ 10+ yrs exp 💼 Software Development

The Director will lead AI and experience orchestration initiatives by partnering with account teams to drive complex sales opportunities and strategy. They will serve as a subject matter expert, guiding technical discussions and shaping AI use cases for enterprise clients.

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Staff Software Development Engineer in Test (SDET)

Genesys · Full Time · 6 days ago

Genesys

🌎 Hungary ⭐ 2-5 yrs exp 💼 Software Development

You will lead the design and development of automated test frameworks and cloud-based infrastructure to ensure software quality and platform reliability. Additionally, you will collaborate with cross-functional teams to perform root cause analysis and maintain observability across microservices.

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Senior Customer Success Manager

Genesys · Full Time · 7 days ago

Genesys

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Sales

The Senior Customer Success Manager acts as a strategic advisor to help customers achieve their CX vision and measurable business outcomes. They are responsible for driving adoption, retention, and growth through executive relationship management and cross-functional orchestration.

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AI and Experience Orchestration Director

Genesys · Full Time · 7 days ago

Genesys

🌎 Turkey ⭐ 10+ yrs exp 💼 Software Development

Lead the strategy and execution of AI-powered experience orchestration solutions for core account teams and clients. Act as a subject matter expert to drive deal progression, lead customer workshops, and align AI use cases with customer objectives.

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Solution Consultant

Genesys · Full Time · 9 days ago

Genesys

🌎 Canada 💵 98600 - 129K per year ⭐ 5-10 yrs exp 💼 Others

The Solution Consultant will lead technical discovery workshops to identify AI opportunities and design customized business solution roadmaps. They are responsible for building and delivering compelling technical demonstrations that showcase AI capabilities and their business impact to stakeholders.

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Senior Solution Consultant

Genesys · Full Time · 9 days ago

Genesys

🌎 Canada 💵 $98600 - $129K per year ⭐ 5-10 yrs exp 💼 Others

The role involves leading technical discovery workshops to identify AI opportunities and designing customized business solution roadmaps. You will build and deliver compelling technical demonstrations to stakeholders to validate AI capabilities and business impact.

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Principal Product Manager - Access Control

Genesys · Full Time · 10 days ago

Genesys

🌎 United States 💵 $158K - $279K per year ⭐ 10+ yrs exp 💼 Product

Define and execute the long-term product vision and strategy for access control and authorization capabilities across the Genesys Cloud platform. Collaborate with cross-functional teams to deliver scalable, AI-powered governance and security experiences for enterprise customers.

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Senior Operations Reliability Engineer – IAM

Genesys · Full Time · 11 days ago

Genesys

🌎 Mexico ⭐ 5-10 yrs exp 💼 Software Development

Drive the reliability and resilience of enterprise identity services by managing authentication, provisioning, and identity lifecycle processes. Own the end-to-end resolution of IAM incidents and implement automated remediation workflows to reduce operational noise.

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Account Executive, Banking

Genesys · Full Time · 11 days ago

Genesys

🌎 United States 💵 $111K - $196K per year ⭐ 5-10 yrs exp 💼 Sales

Own the end-to-end sales cycle for the New York/New Jersey territory, focusing on landing new enterprise logos and expanding existing accounts. Drive strategy, resource allocation, and accurate forecasting using the MEDDPICC methodology to meet revenue targets.

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Principal AI Solutions Architect, Customer Success

Genesys · Full Time · 11 days ago

Genesys

🌎 United States 💵 €96100 - €124K per year ⭐ 10+ yrs exp 💼 Software Development

Act as the strategic and technical bridge to lead AI transformation and experience orchestration for strategic customers in the EMEA region. Design reference architectures, implement agentic AI prototypes, and establish evaluation frameworks to measure business outcomes.

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Business Development Representative- West

Genesys · Full Time · 12 days ago

Genesys

🌎 United States ⭐ 0-2 yrs exp 💼 Sales

The role focuses on business development activities within the West region. The representative will be responsible for driving growth and identifying new opportunities.

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Demand Generation Operations Manager

Genesys · Full Time · 12 days ago

Genesys

🌎 Brazil ⭐ 5-10 yrs exp 💼 Marketing

Drive operational excellence for Demand Generation in the Americas, specifically supporting Latin America through alignment with marketing, sales, and BDR teams. Manage performance cadences, improve data quality, and optimize pipeline conversion and campaign execution speed.

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Director, Sales, State & Local Government

Genesys · Full Time · 12 days ago

Genesys

🌎 United States 💵 $156K - $275K per year ⭐ 10+ yrs exp 💼 Sales

Lead the State & Local Government East sales team by developing and implementing comprehensive strategies to drive growth and customer experience. Manage the full sales lifecycle, including forecasting, strategic account planning, and team development to achieve revenue targets.

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Developer, Platform Engineering(Genesys Cloud (CCaaS),Python or JavaScript )

Genesys · Full Time · 12 days ago

Genesys

🌎 India ⭐ 2-5 yrs exp 💼 Software Development

Develop and maintain Genesys Cloud Architect flows, bot flows, and integrations to enhance internal automation and self-service. Support the implementation of Agentic AI features and manage core platform configurations to improve operational efficiency.

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VP, Global Sales Operations

Genesys · Full Time · 13 days ago

Genesys

🌎 United States 💵 $213K - $375K per year ⭐ 10+ yrs exp 💼 Sales

Lead the global sales operations function to drive performance, scalability, and efficiency across the organization. Partner with executive leadership to align sales execution with growth initiatives using AI-driven insights and rigorous forecasting.

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Services Engagement Director

Genesys · Full Time · 13 days ago

Genesys

🌎 United States 💵 $129K - $228K per year ⭐ 5-10 yrs exp 💼 Others

Drive enterprise-scale customer experience transformation by owning the professional services revenue strategy and platform adoption for high-value accounts. Lead complex AI-enabled engagements to align consulting and implementation with measurable business outcomes.

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Principal AI Solutions Architect, Customer Success

Genesys · Full Time · 13 days ago

Genesys

🌎 Netherlands ⭐ 10+ yrs exp 💼 Software Development

Act as the strategic technical bridge to lead AI transformation and experience orchestration for strategic customers across the EMEA region. Design reference architectures, implement rapid POCs/MVPs, and establish evaluation frameworks to measure AI performance and business outcomes.

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Senior Sales Transformation Manager

Genesys · Full Time · 13 days ago

Genesys

🌎 United States 💵 $134K - $236K per year ⭐ 10+ yrs exp 💼 Sales

Drive the commercial success of product and transformation initiatives by managing sales readiness, revenue potential, and risk across a high-impact portfolio. Partner with senior leadership to align Sales, Product, Marketing, and Finance teams to ensure initiatives deliver measurable customer value and revenue growth.

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Technical Manager, Product Support

Genesys · Full Time · 13 days ago

Genesys

🌎 Brazil ⭐ 10+ yrs exp 💼 Support

Lead and manage the Global Product Support team for Genesys Cloud, focusing on skill development, work allocation, and KPI achievement. Provide escalation support for customers and implement continuous process improvements to enhance the overall customer experience.

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Vice President, Global Strategic Experiences and Executive Programs

Genesys · Full Time · 14 days ago

Genesys

🌎 United States 💵 $217K - $382K per year ⭐ 10+ yrs exp 💼 Others

Lead the global strategy for Tier 1 strategic events and executive engagement programs to drive pipeline generation and revenue growth. Align event execution with enterprise growth priorities by partnering with Sales, Customer Success, and Executive Leadership.

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Services Engagement Director

Genesys · Full Time · 14 days ago

Genesys

🌎 United States 💵 $129K - $228K per year ⭐ 5-10 yrs exp 💼 Others

Own the end-to-end professional services sales motion to drive revenue and customer adoption for mid-market clients. Partner with Account Executives to shape services solutions, develop proposals, and align services value with platform growth and AI expansion.

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Senior Product Owner, Zuora Billing

Genesys · Full Time · 14 days ago

Genesys

🌎 United States 💵 $130K - $229K per year ⭐ 10+ yrs exp 💼 Product

Own and evolve the Zuora Billing platform within the Quote-to-Cash ecosystem, driving the roadmap and prioritization for subscription and usage-based monetization. Partner with Finance, Engineering, and Operations to translate business needs into scalable technical solutions and ensure reliable billing delivery.

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Principal AI Solutions Architect, Customer Success

Genesys · Full Time · 14 days ago

Genesys

🌎 United States 💵 $134K - $236K per year ⭐ 10+ yrs exp 💼 Software Development

Lead the design and implementation of scalable AI-powered customer experience solutions and strategic transformation roadmaps for large organizations. Act as a strategic advisor to C-suite executives to move AI from experimentation to enterprise-wide production.

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Corporate Counsel

Genesys · Full Time · 17 days ago

Genesys

🌎 United States 💵 $122K - $215K per year ⭐ 2-5 yrs exp 💼 Legal

Lead the negotiation and execution of cloud, SaaS, and software licensing agreements to drive revenue growth. Provide strategic legal guidance to sales and business teams while managing risk and ensuring regulatory compliance.

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Account Executive, Enterprise - New Logo

Genesys · Full Time · 17 days ago

Genesys

🌎 United States 💵 $84100 - $147K per year ⭐ 5-10 yrs exp 💼 Sales

The role focuses on prospecting and closing net-new enterprise accounts to build a footprint in greenfield territories. Responsibilities include managing the full sales cycle, developing partner ecosystems, and collaborating cross-functionally to deliver AI-powered CX solutions.

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Director, Finance Process Excellence

Genesys · Full Time · 17 days ago

Genesys

🌎 United States 💵 $158K - $279K per year ⭐ 10+ yrs exp 💼 Finance

Lead the Finance Process Excellence function to drive governance, internal control design, and finance transformation within the CAO organization. Partner cross-functionally to implement scalable financial processes and automate workflows using modern technologies including AI.

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Senior Account Executive, Enterprise

Genesys · Full Time · 17 days ago

Genesys

🌎 India ⭐ 10+ yrs exp 💼 Sales

Drive revenue growth by selling AI-powered CcaaS solutions to new and existing enterprise customers in Western India. Manage the full sales cycle from prospecting and needs analysis to negotiation and deal closure.

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Senior Account Executive, CMM

Genesys · Full Time · 17 days ago

Genesys

🌎 India ⭐ 10+ yrs exp 💼 Sales

Drive revenue growth by selling AI-powered CCaaS solutions to new and existing customers in Western India. Manage the full sales cycle from prospecting and needs assessment to negotiation and deal closure.

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Sr. Director, Global Partner Strategy & Programs

Genesys · Full Time · 18 days ago

Genesys

🌎 United States 💵 $189K - $332K per year ⭐ 10+ yrs exp 💼 Others

Define and execute the global partner strategy and programs to drive growth, scale, and partner-led revenue. Oversee the global virtual partner support center and manage the strategic vision for the partner portal and tech stack.

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Principal PS WEM Consultant

Genesys · Full Time · 18 days ago

Genesys

🌎 Brazil ⭐ 10+ yrs exp 💼 Teaching

Drive the translation of workforce strategy into operational and financial outcomes for enterprise organizations. Lead the implementation and adoption of WEM and WFM solutions while partnering with executives to optimize service performance and cost efficiency.

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Project Manager, HR Transformation Office

Genesys · Full Time · 19 days ago

Genesys

🌎 Hungary ⭐ 2-5 yrs exp 💼 Product

Manage project plans and execution for HR transformation initiatives, focusing on timelines, deliverables, and stakeholder coordination. Integrate change management strategies to ensure organizational readiness and successful adoption of new HR practices.

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Senior Principal Forward Deployed Engineer

Genesys · Full Time · 19 days ago

Genesys

🌎 Malaysia ⭐ 10+ yrs exp 💼 Software Development

Act as the technical bridge to design, prototype, and operationalize AI-powered customer experience solutions for strategic customers in the Asia-Pacific region. Lead value discovery and define reference architectures to move enterprises from AI exploration to continuous production transformation.

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Senior Software Engineer (Python)

Genesys · Full Time · 20 days ago

Genesys

🌎 Hungary ⭐ 5-10 yrs exp 💼 Software Development

Design and implement backend microservices in Python and TypeScript to streamline CI/CD pipelines and automate deployment environments. Monitor and optimize distributed systems to ensure high availability, reliability, and scalability for global services.

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Sr. Director, Enterprise Sales, Public, Utilities, Life Sciences and Service Provider (PULS) Germany

Genesys · Full Time · 24 days ago

Genesys

🌎 Germany ⭐ 10+ yrs exp 💼 Sales

Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.

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Senior Customer Success Manager

Genesys · Full Time · 25 days ago

Genesys

🌎 United States 💵 $104K - $183K per year ⭐ 5-10 yrs exp 💼 Sales

Lead and operationalize Customer Success programs to drive adoption, retention, and growth through data-driven initiatives. Manage a small portfolio of medium-touch customer accounts to ensure value realization and long-term platform adoption.

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Software Engineer (Python or Java)

Genesys · Full Time · 25 days ago

Genesys

🌎 Hungary ⭐ 2-5 yrs exp 💼 Software Development

Design, develop, and maintain scalable, high-availability backend services for AI-powered experience orchestration. Collaborate with product and UX teams to build secure, reliable features and provide code reviews to ensure best practices.

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Sr. Analyst, Reconciliation

Genesys · Full Time · 25 days ago

Genesys

🌎 Philippines ⭐ 5-10 yrs exp 💼 Others

Perform and review bank and balance sheet reconciliations while ensuring compliance with corporate policies and accounting standards. Collaborate with cross-functional teams to resolve reconciling items and implement process improvements using financial systems and AI tools.

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Senior Partner AI Architect

Genesys · Full Time · 25 days ago

Genesys

🌎 United States 💵 $134K - $237K per year ⭐ 10+ yrs exp 💼 Software Development

Design and architect production-ready AI solutions for customer experience, focusing on LLMs, RAG, and orchestration layers. Drive strategic AI opportunities with partners and GSIs while creating reusable technical assets and enablement frameworks.

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