The consultant is responsible for delivering Genesys Cloud solutions, including technical implementation, configuration, and support for strategic customers. They will collaborate with project managers to ensure successful project delivery while maintaining high standards of technical expertise and customer service.
The AI Forward Deployed Engineer will partner with customers to identify high-value AI use cases and lead the technical execution from prototype to production. They are responsible for building, configuring, and optimizing AI solutions while creating reusable assets to accelerate future deployments.
The Senior Solution Consultant works with Sales Account Executives to provide technical expertise and develop new business across Genesys product lines. They act as a link between customer needs and solution value by conducting consultative discovery and co-creating solutions to bridge customer experience gaps.
The Product Communication Specialist will lead end-to-end communication planning for product changes, translating complex technical information into actionable content for internal teams. They will partner with Product and Customer Success stakeholders to ensure alignment and readiness for product updates.
You will own and evolve the test automation framework for the Genesys Cloud CCaaS platform, ensuring high-quality releases through automated and manual testing. This involves partnering with developers to validate voice, digital, and AI-driven experiences while integrating tests into CI/CD pipelines.
Design, develop, and support scalable Salesforce solutions within the Quote-to-Cash ecosystem, including quoting, order management, and renewals. Collaborate with cross-functional teams to integrate Salesforce with downstream systems like Zuora and Workday while ensuring high-quality technical delivery.
Lead technical discovery, architecture, and validation for complex enterprise AI and cloud solutions. Influence product direction and scale technical capabilities across the organization through reusable blueprints and enablement.
Own the global marketing strategy for Salesforce and ServiceNow alliances to drive joint growth, pipeline, and enterprise adoption. Influence senior leaders and partner ecosystems to align on shared business outcomes and optimize joint marketing investments.
You will analyze competitor moves, market shifts, and win/loss data to provide actionable intelligence for Sales, Product, and Marketing teams. You will also create and maintain competitive assets like battlecards and briefings to help the organization effectively position its AI-powered CX platform.
The Program Manager leads large-scale, complex customer engagements and provides governance oversight across the regional project portfolio. They are responsible for ensuring delivery standards, achieving business outcomes, and managing executive-level relationships to drive strategic transformation.
The Senior Partner Account Manager will drive revenue growth in Poland by recruiting and enabling partners to sell Genesys AI-powered customer experience solutions. This role involves managing the full partner lifecycle, including joint business planning, pipeline development, and strategic alignment with direct sales teams.
Design, develop, and deliver scalable cloud backend and voice-platform services to support real-time communications. Collaborate with cross-functional teams to build AI-powered features and maintain high-performance, production-ready systems.
Lead a team of Customer Success Managers to drive retention, growth, and value realization for a portfolio of enterprise customers. Develop and execute strategies for AI adoption, cross-sell, and upsell while fostering strong executive relationships.
The Business Finance Manager will drive renewal and retention analytics while providing actionable insights to senior leadership regarding customer behavior and financial performance. They will also oversee P&L visibility for Technical Account Manager programs and leverage AI tools to automate reporting and improve decision-making processes.
Lead enterprise AI transformation initiatives by partnering with C-suite executives to design and implement scalable, AI-powered customer experience solutions. Establish governance frameworks, drive value realization, and act as a strategic advisor to guide organizations from AI experimentation to production-scale adoption.
Lead enterprise AI transformation initiatives by partnering with C-suite executives to design and implement scalable, AI-powered customer experience solutions. Establish governance frameworks, value realization models, and repeatable architectural patterns to drive measurable business outcomes across the customer ecosystem.
Serve as a strategic AI thought leader and sales overlay to drive pipeline growth and AI adoption across enterprise accounts. Partner with product and marketing teams to translate complex AI capabilities into business outcomes and lead cross-functional AI growth initiatives.
The Senior Customer Success Manager will lead strategic relationships with enterprise customers to drive AI transformation, adoption, and measurable business value. They will orchestrate cross-functional teams and develop comprehensive success plans to ensure long-term retention and growth.
Lead enterprise-scale AI transformation initiatives by partnering with C-suite executives to design and implement scalable, AI-powered customer experience solutions. Establish governance frameworks, define architectural patterns, and drive measurable business outcomes through Agentic AI and experience orchestration.
The Principal AI Solutions Architect leads end-to-end technical engagements to design and deploy scalable AI-powered customer experience solutions. This role involves partnering with strategic customers to translate business challenges into production-ready architectures while driving continuous value engineering and AI adoption.
The Principal AI Solutions Architect leads end-to-end technical engagements to design and deploy scalable AI-powered customer experience solutions. This role involves partnering with strategic customers to translate business challenges into production-ready architectures while driving AI adoption and continuous value engineering.
Lead the end-to-end architecture and delivery of full-stack, cloud-native applications and AI-powered agents on AWS. Collaborate with cross-functional teams to integrate AI capabilities into enterprise customer solutions while maintaining high standards for reliability, security, and performance.
The Senior Customer Success Manager will lead strategic relationships with enterprise customers, developing success plans to drive AI transformation and measurable business value. They will orchestrate cross-functional teams to ensure adoption, retention, and growth while acting as a trusted advisor to executive stakeholders.
Develop and maintain the global demo portal, fictional customer websites, and end-to-end Genesys Cloud demonstrations, incorporating APIs, AI, and realistic workflows. Operate and improve AWS demo infrastructure using DevOps practices, resolve environment issues, and collaborate with global teams to keep demonstrations reliable and effective.
The Litigation and Compliance Counsel will manage the company's global litigation docket and lead internal investigations while strengthening compliance programs. This role involves partnering with cross-functional teams to provide strategic legal guidance and mitigate regulatory risks across international jurisdictions.
You will own the technical foundations for data platform governance, including administration of Snowflake, AWS, and enterprise tools. The role involves automating access provisioning, ensuring compliance, and architecting secure, scalable data systems.
The candidate will lead the design, development, and delivery of customized AI-driven bot applications and virtual agents across Genesys platforms. They are responsible for managing strategic project initiatives, conducting customer workshops, and providing technical consulting to ensure successful deployment.
Drive strategic outbound prospecting across commercial and mid-market accounts to build a qualified sales pipeline. Partner with account executives to execute account-based strategies and engage senior decision-makers to achieve regional growth objectives.
The Senior AI Solutions Architect will own the end-to-end architecture for AI-powered customer experience programs, ensuring solutions are scalable, secure, and operationally ready. They will lead technical design sessions, guide stakeholders through architecture decisions, and mentor teams to drive successful enterprise implementations.
The director will lead AI and experience orchestration initiatives by engaging with senior stakeholders and guiding deal strategy across internal and external teams. They will also serve as a subject matter expert to drive sales programs, lead customer workshops, and capture insights to influence product and marketing strategies.
