Drive enterprise transformation by partnering with global organizations to align Genesys Cloud capabilities with business outcomes and growth. Lead the development of multi-year customer experience roadmaps and manage strategic relationships with senior executives.
Genesys
119 Remote Job Openings at Genesys
Partner with sales teams and customers in the SOLA region to design AI-powered customer experience strategies and scalable cloud architectures. Lead consultative discovery sessions and deliver tailored demonstrations to translate business challenges into AI-enabled transformations.
Sr. Director, Enterprise Sales, Public, Utilities, Life Sciences and Service Provider (PULS) Germany
Genesys
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Full Time
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3 days ago
Genesys
Lead an industry-focused sales team to drive growth within the Public, Utilities, Life Sciences, and Service Provider segments in Germany. Develop strategic go-to-market plans and manage high-level relationships with C-suite executives and key partners like AWS and Salesforce.
Lead the design and development of scalable telecom and SIP-based services for real-time voice interactions in a contact center environment. Architect cloud-native microservices on AWS while mentoring engineers and driving operational excellence.
Design and develop scalable, high-quality frontend solutions for the Genesys Cloud Platform. Collaborate with cross-functional teams to deliver AI-powered user experiences and mentor other engineers to drive engineering excellence.
Lead and operationalize Customer Success programs to drive adoption, retention, and growth through data-driven initiatives. Manage a small portfolio of medium-touch customer accounts to ensure value realization and long-term platform adoption.
Own and evolve the Zuora Billing platform within the Quote-to-Cash ecosystem, driving the roadmap and prioritization for subscription and usage-based monetization. Partner with Finance, Engineering, and Operations to translate business needs into scalable technical solutions and ensure reliable billing delivery.
Design, develop, and maintain scalable, high-availability backend services for AI-powered experience orchestration. Collaborate with product and UX teams to build secure, reliable features and provide code reviews to ensure best practices.
Perform and review bank and balance sheet reconciliations while ensuring compliance with corporate policies and accounting standards. Collaborate with cross-functional teams to resolve reconciling items and implement process improvements using financial systems and AI tools.
Design and architect production-ready AI solutions for customer experience, focusing on LLMs, RAG, and orchestration layers. Drive strategic AI opportunities with partners and GSIs while creating reusable technical assets and enablement frameworks.
Acts as the primary Total Rewards subject matter expert for the EMEA/APAC region, bridging global strategy with local market needs. Responsible for executing compensation programs, managing regional benefits, and ensuring regulatory compliance across multiple countries.
Design and execute POCs to evolve Virtual Agent engines and drive the roadmap toward Agentic AI. Collaborate with cross-functional teams to translate business requirements into scalable, production-ready AI solutions.
Lead a global team of Product Support specialists to resolve complex issues for customers and partners. Develop strategic and tactical plans, manage budgets, and establish KPIs to ensure high-quality service delivery.
Own the end-to-end strategy and execution of the conversational engagement portfolio across web, mobile, and social channels. Lead a high-performing product team to drive AI utilization, digital adoption, and enterprise customer value.
Serve as the primary technical security advisor to drive the secure adoption of AI-powered cloud technologies for enterprise customers. Lead architecture discussions and design AI security strategies to reduce risk and strengthen governance.
Implement and administer global compensation programs while driving the enhancement of policies and governance frameworks. Partner with HR, Finance, and business leaders to execute annual compensation cycles and maintain global job architecture.
Act as a strategic advisor to senior executives to shape complex AI and digital transformation roadmaps for large organizations. Lead the commercial strategy and development of services proposals and Statements of Work to drive measurable business outcomes.
Support customer-facing AI initiatives by building prototypes, demonstrations, and proof-of-concepts using Genesys AI capabilities. Collaborate with senior architects and sales teams to validate AI use cases and gather customer feedback for product improvement.
Lead the end-to-end architecture and delivery of scalable, AI-powered full stack applications on AWS to improve customer experience. Drive the adoption of agentic AI patterns and establish engineering standards for code quality and production readiness.
Define and scale a global AI sales motion to drive revenue and adoption of AI-powered customer experience orchestration. Lead a global team of specialists and architects to execute complex deals through a use-case-led and outcome-driven framework.
Own the end-to-end administration, stability, and scalability of the Genesys Cloud CX platform for global contact center operations. Design intelligent routing, IVR flows, and AI-driven automations to optimize customer experience and operational efficiency.
Execute high-priority demand generation initiatives across marketing systems, BDR operations, and go-to-market processes. Drive operational efficiency by identifying gaps and leading cross-functional transformation projects to scale pipeline generation.
Design and build automation tools, data workflows, and prototypes to scale AI strategy and outcome-led methodologies. Bridge the gap between strategic AI goals and practical technical execution by creating reusable accelerators and technical patterns.
Lead strategic advisory engagements to help customers identify and quantify the business value of AI adoption. Develop KPI frameworks and value realization models to measure the impact of AI on customer experience and operational efficiency.
Partner with strategic customers to drive the adoption and optimization of Genesys Cloud CX through technical expertise and relationship building. Act as a trusted advisor by solving complex technical challenges and aligning technology roadmaps with business outcomes.
Support the administration, analysis, and governance of compensation and equity programs for Vice President level and above. Partner with HR, Finance, Legal, and Accounting to provide market insights and ensure effective program execution.
Lead the design and execution of executive and equity compensation programs to align leadership rewards with business strategy and shareholder outcomes. Partner with senior leaders in HR, Finance, and Legal to drive data-driven compensation frameworks and global equity administration.
Act as a strategic and technical bridge to lead the design, implementation, and optimization of agentic AI solutions for enterprise customers in the EMEA region. This includes defining reference architectures, building rapid prototypes, and establishing evaluation frameworks to measure AI performance and business outcomes.
The Staff ServiceNow Engineer leads the technical design and implementation of complex ServiceNow solutions across multiple modules. They act as the highest-level engineering authority, providing guidance on technical decisions and ensuring the platform's scalability and security.
Design AI-powered customer experience strategies and scalable architectures for enterprise clients in the SOLA region. Partner with sales teams to lead discovery sessions, deliver technical demos, and translate business challenges into AI-enabled transformations.
Lead the strategic and technical implementation of agentic AI solutions for enterprise customers across the EMEA region. Design reference architectures, build prototypes, and establish evaluation frameworks to drive measurable business outcomes in customer experience.
Lead a team of Customer Success Managers to drive growth and retention for Genesys customers through strategic orchestration and executive oversight. Collaborate cross-functionally with Sales, Professional Services, and Onboarding to ensure customers realize business outcomes and maximize product adoption.
Lead the end-to-end delivery of complex enterprise AI-powered customer experience projects, ensuring they are completed on time and within budget. Manage stakeholder relationships and cross-functional teams to drive business value and successful solution adoption.
Senior Principal, AI Software Engineer– Agentic & Industry Solutions
Genesys
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Full Time
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14 days ago
Genesys
Design and build scalable Agentic AI solutions and industry-specific accelerators on the Genesys Cloud platform. Lead the development of multi-agent workflows and RAG solutions to transform customer and employee experiences.
Lead the design and delivery of agentic AI systems and predictive models to transform financial decision-making. Architect scalable, production-grade AI infrastructure while establishing MLOps best practices and governance for finance workflows.
Identify and win net-new business opportunities within untapped accounts through outbound prospecting and strategic planning. Collaborate with marketing, solution consultants, and channel partners to build a healthy pipeline and expand market presence.
Design and develop prompts and NLU models for Agentic Virtual Agents in English and Spanish. Analyze conversation logs and iteratively refine performance to improve reliability and user experience.
Lead the design, development, and operation of scalable, highly available digital messaging services within a cloud-based microservice architecture. Drive architectural decisions and mentor engineers to improve system reliability, performance, and engineering standards.
Drive the strategy, governance, and execution of sales and customer-facing content within the Seismic enablement platform. Act as the primary administrator to optimize content discoverability and align enablement materials with business priorities.
Drive revenue growth by acquiring new enterprise business and expanding existing customer accounts through AI-powered experience orchestration solutions. Manage the full sales cycle, coordinate resources, and accurately forecast quarterly revenue within designated market sectors.
The BDR is responsible for driving high-quality pipeline growth through inbound and outbound lead qualification and nurturing. This includes partnering with Account Executives to strategically target accounts and managing CRM data in Salesforce.
Sr. Business Development Representative, Strategic Accounts
Genesys
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Full Time
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18 days ago
Genesys
Drive new business growth across strategic accounts in North America by building pipeline and engaging senior stakeholders. Partner with Strategic Account Executives to execute tailored account-based strategies and qualify inbound leads.
Drive pipeline growth through strategic outbound prospecting and account engagement within the Enterprise East territory. Partner with Account Executives to execute account-based strategies for new logo acquisition and customer expansion.
The BDR is responsible for driving high-quality pipeline growth through inbound and outbound prospecting efforts. This includes qualifying leads using frameworks like MEDDPIC and collaborating with Account Executives to target strategic accounts.
Sr. Business Development Representative, Strategic Accounts
Genesys
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Full Time
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18 days ago
Genesys
Drive new business growth across strategic accounts in North America by building pipeline and engaging senior stakeholders. Partner with Strategic Account Executives to execute tailored account-based strategies and convert leads into high-quality sales opportunities.
Lead a team of AI Solution Architects to design and govern innovative AI-powered customer experience solutions across the Genesys ecosystem. Partner with cross-functional stakeholders to translate business objectives into scalable AI strategies and technical execution.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Lead the strategy and operations for localization across the global digital ecosystem, including websites, campaigns, and digital assets. Manage end-to-end workflows, translation technologies, and vendor partnerships to ensure high-quality, culturally relevant customer experiences.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and product adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure customer success and retention.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Independently execute UX designs for AI-powered digital channels and collaborate with product and engineering teams to align stakeholders. Participate in discovery efforts, including competitor audits and crafting user stories to improve agent usability.
The BDR is responsible for driving high-quality pipeline growth through inbound and outbound lead qualification and nurturing. This includes partnering with Account Executives to strategically target accounts and leveraging modern tools for personalized outreach.
Develop and execute global SEO and Generative Engine Optimization (GEO) strategies to increase organic visibility across traditional search engines and AI platforms. Partner with cross-functional teams to optimize digital experiences and measure AI search visibility and performance.
Lead the strategy and governance of the Genesys Cloud Monetization Platform, ensuring accurate usage metering, rating, and billing across all products. Partner with engineering and finance teams to build scalable monetization solutions and prevent revenue leakage.
Manage the day-to-day operations of large and complex AI-powered customer experience projects, ensuring they are delivered on time and within budget. Responsible for tracking profitability, managing client expectations, and coordinating resources to drive value realization.
The Senior Director owns the global renewal operating model, focusing on designing and scaling processes, governance, and AI-powered workflows. They partner cross-functionally to improve operational efficiency, reduce manual effort, and ensure predictable renewal performance.
Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)
Genesys
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Full Time
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25 days ago
Genesys
Drive pipeline growth through strategic outbound prospecting and account engagement within Higher Education and Academic Medical Center accounts. Partner with Account Executives to execute account-based strategies for new logo acquisition and customer expansion.
Lead a portfolio of strategic enterprise accounts as a trusted advisor to drive value realization and product adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys.
Develop internal platform tooling and microservices to manage deployments and service health across global locations. Collaborate with cross-functional teams to design, test, and optimize scalable AI-powered experiences.
Manage the day-to-day operations of complex AI-powered customer experience projects, focusing on schedule, scope, and budget. Drive value realization and profitability while maintaining strong relationships with clients and strategic partners.
Lead and develop a regional project management team to execute AI-powered customer experience projects and drive operational efficiency. Responsible for managing book-to-revenue, handling executive escalations, and implementing best practices for service delivery.
Lead the vision and execution of a flexible user experience framework to unify digital experiences across Genesys Cloud. Transform user workspaces from manual configurations to AI-supervised outcomes while managing product roadmaps and cross-functional teams.
Independently execute UX designs for AI-powered experience orchestration projects while collaborating with product management and engineering. Participate in discovery efforts, conduct competitor audits, and articulate design rationale to stakeholders.
Own the end-to-end events strategy for the Americas to drive pipeline growth, revenue targets, and customer value. Lead a high-performing team to execute a diverse portfolio of trade shows, executive programs, and virtual engagements.
Lead and develop a team of Customer Success Managers to drive retention, expansion, and measurable business outcomes for enterprise customers. Shape the overall customer success strategy and partner cross-functionally to optimize the customer lifecycle and value realization.
Lead the end-to-end delivery of strategic web programs, including redesigns and AI search visibility, across a global portfolio. Coordinate cross-functional teams to align web initiatives with business objectives and track success through KPIs and ROI.
Own the end-to-end content strategy for Genesys.com to drive organic growth, engagement, and conversion. Optimize digital experiences for traditional search and AI-powered discovery environments to improve pipeline and customer value.
Lead the design and evolution of a globally distributed messaging platform using microservices architecture to support real-time interactions. Drive system reliability, observability, and technical strategy while mentoring engineers and ensuring global security compliance.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account executives to drive deal strategy, pipeline creation, and the development of impactful AI use cases for clients.
Lead the design and implementation of next-generation test automation solutions for user interfaces and backend services. Provide technical leadership through code reviews, mentoring junior engineers, and collaborating across teams to deliver scalable product epics.
Lead strategic engagements to accelerate the adoption of Genesys AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into measurable AI use cases and drive field execution of sales campaigns.
Lead and expand the India partner ecosystem by developing high-impact relationships with GSIs and regional SIs to drive partner-led revenue. Execute joint go-to-market strategies and manage partner enablement, performance metrics, and executive-level business reviews.
Serve as an analytical partner to Product leadership by translating business performance data into strategic insights and executive recommendations. Own the development of KPI frameworks and dashboards to track growth, retention, and overall business health.
Design and develop scalable, reliable microservices and cloud-based solutions to improve service resiliency and observability. Collaborate across teams to implement CI/CD pipelines, conduct code reviews, and participate in on-call rotations.
Act as the primary technical Subject Matter Expert for Genesys Cloud customer audits and security assessments. Defend the security, privacy, and compliance posture of cloud and AI services using technical evidence and deep-dive analysis.
Design and implement Salesforce solutions across core CRM and CPQ to support Quote-to-Cash systems. Collaborate with cross-functional teams to integrate Salesforce with downstream billing systems like Zuora.
Design and implement specialized Large Language Models by translating research papers into production-ready Python libraries. Build and maintain evaluation frameworks and GPU-accelerated cloud infrastructure on AWS to optimize model intelligence and cost.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account teams to translate business goals into impactful AI use cases and drive field execution of sales campaigns.
Design and deploy AI solutions for customer experience use cases, focusing on LLMs, orchestration, and RAG strategies. Support presales activities by translating complex AI capabilities into business value through technical discovery and prototypes.
Lead and coach a team of AI and Experience Orchestration specialist sellers to drive revenue across EMEA. Partner with Account Executives to influence territory strategies and translate customer challenges into AI-driven outcomes.
Lead and oversee end-to-end global payroll operations to ensure accurate, timely, and compliant processing across multiple regions. Drive operational excellence by implementing AI-driven automation and standardizing processes in collaboration with HR and Finance.
Lead the strategy and execution for Genesys Cloud Platform Foundations, focusing on API visibility, platform limits, and self-service administration. Drive the evolution of AI-powered operational experiences and configuration-as-code workflows to improve platform scalability and efficiency.
Design and operate backend services for digital outbound messaging using Java and AWS. Focus on building campaign lifecycle management, event-driven workflows, and maintaining system reliability at scale.
Lead the product strategy and execution for the foundational capabilities of the Genesys Cloud platform, focusing on security, scalability, and resilience. Drive the evolution of platform operations from reactive administration to AI-driven, proactive experiences for large-scale enterprises.
Lead the end-to-end design and delivery of Agentic AI solutions to improve customer experience and operational efficiency. Translate business KPIs into scalable AI architectures and drive alignment between stakeholders and technical teams.
Engage with customers to understand business needs and design tailored Genesys Cloud CX solutions through demos and Proof of Concepts. Lead RFP/RFI processes and collaborate with internal teams to drive product innovation and customer value.
Partner with strategic enterprise customers to lead discovery sessions and design tailored AI-powered solution demonstrations. Act as a trusted technical advisor to executives to drive business transformation and operational efficiency using Genesys Cloud.
Design, implement, and maintain ServiceNow CMDB, HAM, and SAM capabilities to ensure data accuracy and operational value. Collaborate with cross-functional teams to align asset management processes with the Common Service Data Model (CSDM) and enterprise standards.
Lead strategic engagements to accelerate the adoption of Genesys native AI and Experience Orchestration capabilities. Partner with account executives to drive deal strategy, pipeline creation, and the development of impactful AI use cases for clients.
Serve as a strategic finance partner to the Customer Success organization by managing financial reporting, analysis, and compensation planning. The role involves creating executive-ready reporting packages and leveraging AI solutions to improve business performance and customer outcomes.
Lead Order Management and billing operations across North and Latin America to ensure accuracy, compliance, and scalability. Drive process modernization through AI, automation, and cross-functional collaboration with Sales, Finance, and IT teams.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Drive new business growth and expand customer relationships across a portfolio of commercial accounts in the Netherlands. Lead complex consultative sales cycles and collaborate with cross-functional teams to modernize customer experiences.
Drive pipeline generation and new business opportunities to support growth and revenue targets across the EMEA region. Lead and develop a regional team of Business Development Representatives while collaborating with marketing and sales to maximize pipeline creation.
Maintain the reliability and performance of enterprise network services including LAN/WAN, SD-WAN, and cloud connectivity. Support incident detection, remediation, and the improvement of observability and AIOps platforms to reduce operational noise.
Define and lead the global enablement strategy to equip the sales organization with the tools and knowledge needed for the CX market. Build a scalable function to drive productivity, improve pipeline quality, and support predictable revenue growth.
Drive revenue growth and market share within the State and Local Government sector by securing net new business and expanding existing accounts. Lead complex sales opportunities using the MEDDPICC methodology and collaborate with internal teams and partners to execute territory plans.
Lead and scale agile engineering teams to deliver high-impact CRM integration capabilities across the Genesys Cloud platform. Drive the technical strategy and architectural decisions for integrations with systems like Salesforce, ServiceNow, and Zendesk.
Senior Operations Reliability Engineer – Enterprise Platforms and Tools
Genesys
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Full Time
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2 months ago
Genesys
Own the operational reliability and lifecycle management of enterprise SaaS platforms like Jira and Confluence. Transition operations from reactive handling to proactive, automation-driven reliability practices using AIOps and observability standards.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes validating sales transactions, performing monthly close processes, and managing revenue-related balance sheet accounts.
Design, build, and deploy end-to-end AI agents and full-stack applications for enterprise customers. Develop agentic systems that utilize tools and APIs with a focus on reliability, safety, and observability.
Responsible for supporting SaaS revenue recognition and ensuring compliance with ASC 606 and company policies. This includes managing the monthly revenue close process, reconciling accounts, and supporting internal and external audits.
Lead the adoption of AI-powered experience orchestration and agentic AI solutions by partnering with account executives to drive sales targets. Act as a subject matter expert to develop AI use cases, run customer workshops, and provide technical positioning for clients.
Lead the end-to-end implementation of Genesys Cloud CX Digital & AI solutions, from business requirements and technical design to integration and testing. Collaborate with project managers and engagement directors to manage project goals, risks, and pre-sales scoping activities.
Drive revenue and market share by acquiring new logo organizations and expanding the customer base within the Pacific Northwest public sector. Manage complex contract negotiations and maintain a robust sales pipeline using the MEDPICC methodology.
Sr Manager, Sales Operations – GTM Strategy & Territory Planning
Genesys
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Full Time
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2 months ago
Genesys
Lead the operational execution of GTM strategy and territory planning across the EMEA region to optimize sales productivity. Own data governance and the annual planning cycle to eliminate operational friction and ensure data-driven account allocation.
Lead a team to improve software delivery by creating scalable tooling, automation, and internal developer platforms. Drive the adoption of AI-powered workflows and standardize development environments to increase engineering velocity and quality.
This role serves as a subject matter expert for global contingent labor compliance and the broader HR compliance program. The specialist will advise business leaders on workforce risk mitigation, conduct regulatory research, and support audit preparation.
Director Product Management, Genesys Cloud Media Solutions
Genesys
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Full Time
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3 months ago
Genesys
Define and execute the product roadmap for Genesys Cloud Media Solutions while leading cross-functional teams to deliver innovative, scalable telephony and AI-powered voice platforms. Drive go-to-market execution and influence commercial strategy to ensure high-performance media capabilities and revenue growth.
Manage end-to-end provisioning and activation of global messaging channels while ensuring compliance with regulatory requirements. Coordinate with carriers and internal teams to resolve delivery issues and enhance operational workflows for customer success.
The Senior Sales Manager will develop and execute strategic sales plans to drive revenue growth for the CMM segment in the India region. They are responsible for leading and mentoring the sales team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
The Senior Account Executive will own the end-to-end acquisition of new enterprise customers across the Danish market to drive revenue growth. They are responsible for building territory strategies, generating pipeline through prospecting, and leading complex consultative sales cycles.
The Senior Account Executive will drive growth by managing the full sales cycle for AI-powered cloud solutions within the UK public sector. They will engage senior stakeholders to modernize citizen and employee experiences while navigating complex procurement processes.
The Senior Manager of Technical Account Management leads a global team to execute service delivery, drive innovation, and ensure alignment with organizational objectives. They are responsible for mentoring staff, managing customer relationships, and implementing strategic plans to improve operational efficiency and customer experience.
The Senior Account Executive will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, focusing on expanding existing relationships and identifying transformation opportunities for the Genesys Cloud platform at the C-level. This role involves acting as a trusted advisor to executives, orchestrating cross-functional teams to win complex deals, and developing new business in greenfield areas with partners.
This senior individual contributor role is responsible for the technical ownership, architectural direction, and strategic evolution of enterprise collaboration platforms like Microsoft Teams and Zoom, while also providing engineering leadership for productivity platforms such as Atlassian and Microsoft Power Platform. Key duties involve defining platform standards, driving automation and reliability improvements, and serving as the enterprise subject matter expert for these core SaaS tools.
As a Forward Deployed Engineer, you will partner with strategic customers to design and operationalize Genesys AI solutions that enhance customer experience and business performance. You will also lead workshops, deliver prototypes, and ensure compliance with security and regulatory requirements.
The Technical Account Manager ensures customer success by combining advanced technical expertise with strong relationship management. This role focuses on platform adoption, proactive problem-solving, and collaboration with cross-functional teams to deliver excellent customer outcomes.
The Technical Account Manager (TAM) ensures customer success by combining technical expertise, business acumen, and strong relationship management skills. The TAM drives adoption, proactive problem-solving, and continuous improvement to help customers achieve measurable outcomes with Genesys solutions.
