The Senior HRBP Manager will partner with business leaders to drive organizational effectiveness, talent initiatives, and culture while aligning HR strategies with business objectives. They will provide strategic advice on workforce planning, change management, and leadership development while leveraging data to inform decision-making.
The Senior Account Executive will drive the adoption of CRM and AI-powered workflow solutions across federal civilian agencies. They are responsible for developing territory strategies, prospecting new opportunities, and partnering with account teams to deliver mission-critical digital transformation.
You will drive new business sales revenue through account and territory planning while managing complex relationships with C-suite stakeholders. You will lead virtual teams and act as a trusted advisor to help customers integrate ServiceNow solutions into their IT roadmaps.
You will drive new business sales revenue through account and territory planning while managing relationships with C-suite stakeholders. You will orchestrate account strategies across virtual teams to provide IT roadmap guidance and secure new SaaS license agreements.
You will lead the Americas CRM Solution Consulting organization to drive NNACV growth by implementing AI-native pre-sales motions and scaling the team through automation. You will partner with sales and product leadership to align technical strategy with market demands and ensure consistent execution across the region.
Manage the OKR and epic portfolio across Vulnerability Management, Configuration Management, and Attack Surface Management, keeping priorities, team backlogs, and delivery commitments aligned. Track and resolve cross-team dependencies, risks, and blockers; report portfolio progress to executives; run milestone reviews; and establish scalable planning and governance standards.
Lead and develop a team of Partner Technology Architects, setting priorities, allocating resources, and remaining accountable for partner outcomes. Build partner growth strategies and oversee pre-sales discovery, demonstrations, proofs of concept, solution design, and AI-enabled offerings in coordination with internal teams.
Lead and develop a team of Partner Technology Architects to drive partner growth through pre-sales technical excellence and AI-first technology adoption. Manage strategic partner relationships, joint business planning, and the delivery of outcome-driven technical solutions.
Maintain and improve the reliability, scalability, performance, and operability of ServiceNow’s Government Community Cloud infrastructure, resolving incidents and preventing recurring issues. Drive infrastructure design improvements, monitoring, and automation initiatives with partner teams to reduce manual work and mean time to resolution.
Manage the OKR and epic portfolio across vulnerability, configuration, and attack surface management programs, keeping priorities, team backlogs, and delivery commitments aligned. Track and resolve cross-team dependencies, risks, and capacity conflicts; lead milestone reviews; and provide executive reporting and scalable planning standards.
You will lead and develop a team of Customer Success Managers to drive product adoption and ensure strategic customers achieve meaningful business outcomes. The role involves building strong executive relationships, managing renewal risks, and collaborating across internal teams to deliver consistent value.
You will drive new business sales revenue using a SaaS license model through strategic account planning and field-based sales activities. You will also build relationships with C-suite executives and orchestrate internal teams to provide comprehensive IT roadmap solutions.
Partner with sales to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to translate technical capabilities into measurable business outcomes.
The Strategic Partner Manager will develop and execute joint go-to-market business plans for assigned GSI partners while coordinating with internal sales, marketing, and services teams. They are responsible for driving partner enablement, managing sales forecasts, and ensuring compliance with partner programs to achieve growth targets.
Partner with sales to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to translate technical capabilities into measurable business outcomes.
The Strategic Partner Manager will develop and execute joint go-to-market plans with assigned GSI partners to drive sales and strategic initiatives. They will also manage partner marketing, enablement, and sales alignment to ensure consistent revenue growth and collaboration across the organization.
Lead the design, development, and implementation of innovative compliance processes while leveraging ServiceNow and AI capabilities. Collaborate with cross-functional stakeholders to translate compliance requirements into scalable, user-friendly workflows that enhance organizational risk management.
You will drive new business sales revenue through account and territory planning while managing relationships with C-suite stakeholders. You will orchestrate account strategies across virtual teams to advise customers on their IT roadmaps and integrate AI-driven solutions.
Generate new business revenue through SaaS license sales by planning accounts and territories, researching prospects, and conducting field-based sales activities. Build trusted C-suite relationships, coordinate account strategy across internal and partner teams, advise customers on IT roadmaps, and bring the right specialists into deals.
The Regional Product Manager will adapt global AI product strategies to specific industry or customer segments within the Americas. They are responsible for driving product positioning, sales enablement, and commercial success through close collaboration with sales, marketing, and product teams.
You will drive new business sales revenue through a SaaS license model by executing account and territory planning. You will also build and maintain relationships with C-suite executives while orchestrating cross-functional teams to deliver comprehensive IT solutions.
You will lead cross-functional strategic initiatives and programs to drive Data and Analytics priorities across the organization. This includes managing executive steerings, defining product metrics, and executing go-to-market readiness plans.
Manage the SEC and ESG reporting processes, ensuring compliance with US GAAP and evolving global sustainability regulations like CSRD. Act as a key business partner to cross-functional teams while driving process improvements and supporting audit activities.
You will lead the architectural direction for the Health Log Analytics platform, focusing on high-volume data ingestion, storage, and query efficiency. You will collaborate with product and engineering teams to define the roadmap while mentoring senior engineers and setting technical standards.
The Senior Staff Software Engineer will lead the architecture and technical direction for the Workflow Data Fabric platform, focusing on performance, scalability, and reliability. This role involves hands-on coding, mentoring senior engineers, and driving cross-team technical initiatives for data-access and movement products.
Set product strategy for enterprise search, retrieval-augmented generation, and question-answering capabilities, and lead delivery with engineering, machine learning, research, and design partners. Drive customer-centered adoption across the platform, measure product performance and business impact, and manage and mentor a team of product managers.
Develop and operationalize IAM solutions across cloud infrastructure, SaaS applications, and internal systems, including access models, automation, and end-to-end IAM projects. Improve access reviews, monitoring, risk controls, and documentation to reduce unnecessary privileges and enable secure, efficient engineering work.
Build and deliver production-ready, LLM-enabled applications across backend services, data orchestration, and user interfaces, working directly with customers to adapt and deploy solutions. Create reusable libraries, prompts, scaffolds, and developer tools, while sharing field-tested insights that influence the platform and product roadmap.
Identify and investigate ambiguous research problems by proposing approaches, building and evaluating AI agents, and validating prototypes against real customer workflows. Shape research and product direction, establish technical direction for applied projects, mentor researchers and interns, and share findings through publications, talks, and open-source contributions.
Partner with Sales to lead technical discovery, solution design, demonstrations, and proof-of-value or proof-of-concept engagements for government, healthcare, and education customers. Advise customer stakeholders on security and identity solutions, connect technical capabilities to business outcomes, and collaborate across internal teams to advance sales and improve customer outcomes.
Own outbound strategy, positioning, launch plans, and customer-facing narratives for Workflow Data Fabric and RaptorDB Professional. Partner across product, engineering, marketing, sales, and customer teams to enable the field, engage customers, gather market feedback, and drive adoption and growth.
Own outbound product strategy and market positioning for Workflow Data Fabric and RaptorDB Professional, translating complex data capabilities into customer value, launch plans, and seller-ready messaging. Engage customers, executives, analysts, and field teams while using market feedback and adoption signals to influence roadmap priorities, enablement, and growth initiatives.
Lead customer discovery and architect, deploy, and verify production agentic AI solutions on the ServiceNow platform across CRM and industry workflows. Set reusable technical standards for the FDE group, mentor engineers, advise customers, and relay field learnings to product and engineering teams.
You will drive pre-sales efforts by partnering with system integrators to position ServiceNow solutions and lead discovery workshops. Additionally, you will enable partner teams through technical training and provide expert guidance on solution architecture and AI transformation.
Own outbound product strategy and positioning for Workflow Data Fabric and RaptorDB Professional, translating complex data capabilities into customer value, market narratives, and go-to-market plans. Lead customer engagement and field enablement, develop launch and sales materials, and use customer, competitive, and adoption feedback to inform product roadmaps and measure growth initiatives.
Own regional product strategy and commercial success for an assigned industry or customer segment in the Americas, adapting the global AI roadmap to local customer needs, regulations, and buying patterns. Enable sales and partners, shape deals and financial targets, drive customer adoption, relay market feedback to product teams, and provide competitive intelligence.
Translate the global AI product roadmap into a market-specific strategy, adapting use cases, packaging, messaging, and deployment to customer needs and regulatory requirements. Lead go-to-market and sales enablement, own commercial targets, gather customer and competitive insights, and drive successful customer adoption.
Own regional product strategy and commercial success for an industry or customer segment in the Americas, adapting the global AI roadmap to local customer needs, regulations, and buying patterns. Enable sales and customer adoption, manage market targets and packaging, gather customer insights for product teams, and provide competitive intelligence.
Design and deliver scalable ServiceNow solutions, leading complex integrations and developing automation, App Engine, portal, core platform, and AI-enabled solutions, including Now Assist use cases. Provide technical governance and customer guidance, translating business needs into robust designs and collaborating with stakeholders to resolve implementation challenges.
Lead the design and delivery of complex cloud-native platform components while acting as a technical lead for major initiatives. Mentor junior engineers and maintain a hands-on role in developing Kubernetes operators, controllers, and platform services.
Lead the design and delivery of complex cloud-native platform components while acting as a technical lead for major engineering initiatives. Maintain a hands-on role in developing Kubernetes-based infrastructure and mentor junior engineers to ensure high standards of reliability and scalability.
Build and deploy production-ready, LLM-enabled applications across backend services, data orchestration, and front-end integrations, working closely with customers in live environments. Create reusable engineering assets and share field-tested insights that improve developer tooling, platform capabilities, and future customer deployments.
Build and deliver production-ready, LLM-enabled applications across backend services, data orchestration, and user interfaces, working directly with customers to adapt and deploy solutions. Create reusable engineering assets and share field-tested insights that improve developer tooling and influence the platform roadmap.
Lead strategic relationships and account growth for major existing Health Life Sciences clients, serving as the primary relationship manager and coordinating ServiceNow virtual teams. Develop account roadmaps and solutions aligned with client outcomes, oversee worldwide account development, and achieve targets for licenses, renewals, and professional services.
The Technical Architect designs, builds, and maintains the Engage Central platform, ensuring scalable solutions and architectural integrity across the delivery lifecycle. This role also provides technical leadership to development teams and collaborates with stakeholders to align platform capabilities with enterprise standards.
The Principal Customer Success Executive leads high-complexity transformations for strategic accounts, acting as a trusted advisor to C-suite stakeholders. They are responsible for driving platform adoption, ensuring value realization, and managing long-term retention and expansion strategies.
Partner with sales to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements while serving as a trusted advisor to enterprise stakeholders.
Lead the hands-on deployment, configuration, and integration of Application Security solutions within customer environments. Act as a technical front-line resource to troubleshoot issues, drive product adoption, and provide actionable feedback to engineering teams.
The Sr. Manager of Customer Success leads the healthcare portfolio, acting as a strategic bridge between technical teams and healthcare stakeholders to ensure security adoption. They are responsible for regional ARR planning, managing healthcare-specific risk playbooks, and driving customer-to-product feedback loops.
Represent the security organization in customer-facing security incidents and investigations while acting as the primary point of contact for security matters. Develop AI solutions to automate repetitive tasks and create documentation to enhance security maturity and operational excellence.
The Staff Compliance Analyst will maintain existing third-party assurance programs and drive the adoption of new security compliance initiatives. This role involves facilitating audits, monitoring control environments, and collaborating with cross-functional teams to ensure organizational compliance.
Partner with sales teams to lead technical discovery, solution design, and customer validation for security and identity platforms. Deliver compelling technical demonstrations and support proof-of-value engagements to translate complex technical capabilities into measurable business outcomes.
The Principal Product Success Manager will drive the adoption and growth of Process Mining and AI Core Platform capabilities among top customers. They act as a strategic advisor, ensuring customer satisfaction, retention, and the achievement of key performance indicators through effective collaboration with internal and external stakeholders.
The Sr. Staff Outbound Product Manager will lead the market success and adoption of the AI Assistant portfolio by shaping narratives and enabling field teams. They will serve as the primary advocate for the Voice of the Customer while defining metrics and operational playbooks for new product integrations.
The Principal Design Technologist will create and maintain design-owned coded UI reference libraries and validation tools to ensure consistent, high-quality product experiences. They will also lead the adoption of AI-assisted tools across the design organization and mentor designers in using code to prototype AI-enabled interactions.
You will develop innovative design solutions and drive user experiences from concept to delivery within a cross-functional team. Additionally, you will champion design approaches, reconcile stakeholder feedback, and mentor other team members.
The Senior Customer Success Manager acts as the primary business liaison, managing a portfolio of customers to ensure successful platform deployment and configuration. They are responsible for driving security objectives, identifying growth opportunities, and mentoring team members while building reusable AI-driven playbooks.
The Staff Compliance Analyst will maintain existing third-party assurance programs and drive the adoption of new security compliance initiatives. They will also facilitate internal and external audits while monitoring control effectiveness across the organization.
The Senior Manager will lead a team of Solution Consultants to drive business value, manage regional sales efforts, and ensure high-quality demonstrations and proofs of concept. They are responsible for team development, resource allocation, and aligning technical solutions with customer business needs.
The Senior Manager will design and realize AI-native solutions by translating customer needs into scalable platform-powered workflows. They are responsible for driving net new ACV growth in assigned industry verticals through strategic engagement and cross-functional collaboration.
The Executive Assistant serves as an operational partner to the Senior Executive Assistant, focusing on event execution, administrative operations, and communications support. The role involves managing logistics, maintaining documentation, and providing after-hours support for the President and CFO.
The Executive Assistant serves as an operational partner to the Senior Executive Assistant, focusing on event execution, administrative operations, and communications support. The role involves managing logistics, maintaining documentation, and providing after-hours support for the President and CFO.
You will own a major subsystem of a novel exploitability engine end-to-end, including its design, delivery, and quality. You will also provide technical direction to engineers and partner with cross-functional teams to turn customer problems into robust subsystem designs.
The Manager will lead strategic initiatives for data center migration, private cloud capacity optimization, and supply chain transformation. They will also drive the automation of infrastructure financial operations and partner with cross-functional teams to improve capital utilization.
The Business Development Representative will drive top-of-funnel growth by identifying and qualifying high-potential leads through outbound prospecting and inbound inquiry management. They will also collaborate with Account Executives to develop territories and manage the sales pipeline using CRM tools.
The NPI Director is responsible for leading operations readiness for product launches and ensuring cross-functional alignment across GTM processes. This role drives continuous improvement in operational models and manages key performance indicators to accelerate sales and customer outcomes.
Create and maintain user-focused technical documentation by collaborating with design, engineering, and product management teams. Deliver high-quality content that helps customers understand and effectively utilize ServiceNow products.
The HRBP Director will serve as a strategic partner to GTM Sales leaders, translating business goals into comprehensive people strategies. They will oversee talent development, organizational design, and workforce planning while leveraging data to drive productivity and business growth.
The Senior Staff Product Success Architect leads strategic AI deployments and defines the infrastructure and tooling roadmap for the GAIL program. This role involves managing complex customer escalations, mentoring engineering teams, and driving systemic improvements across the organization.
The role involves ensuring production stability for customer applications and infrastructure by acting as a final level of support. You will perform complex incident root cause analysis, develop observability tools, and mentor engineering teams across operations and development.
The manager will lead the demonstration capability and strategy for the Solution Consulting team, focusing on coaching early-career consultants and refining demo programs. They will also partner with marketing and field teams to create pipeline generation assets and drive global consistency in demonstration execution.
The Customer Success Executive leads post-sales transformation strategies for high-value accounts to drive adoption, renewals, and business outcomes. They act as a trusted advisor to C-level executives while collaborating with internal teams to ensure long-term value realization and innovation.
The Solution Sales Executive will lead end-to-end sales cycles for data and analytics solutions while developing strategic account plans to drive new business. They will conduct discovery sessions and technical demonstrations to position ServiceNow's platform as a foundational element of the customer's AI and data strategy.
You will own the roadmap for legal AI and platform initiatives, designing and delivering AI agents to improve legal workflows. You will also partner with the product organization to validate enhancements and ensure AI features meet performance and quality standards before production.
You will drive new business sales revenue through strategic account planning and field-based sales activities within a defined territory. Additionally, you will orchestrate account strategies and build trusted relationships with C-suite personas to advise on IT roadmaps.
The Manager of Technical Accounting will research and document complex accounting matters, support M&A activities, and ensure compliance with US GAAP and SEC reporting standards. They will also act as a business partner to cross-functional teams and drive process improvements, including the implementation of AI initiatives.
The Solution Sales Manager will oversee the market success of application security products and support territory strategy and account planning. They will partner with account teams to help customers envision the value of digital transformation and manage the specialty solution sales cycle.
You will drive new business sales revenue through a SaaS license model by developing territory plans and managing complex client relationships. You will orchestrate account strategies while leading virtual teams to provide comprehensive IT and security solutions to C-suite stakeholders.
The Solution Sales Manager will oversee the market success of Application Security products and support territory strategy and account planning. They will also coach account teams on specialty solution knowledge and help manage the sales cycle to drive digital transformation.
You will drive new business sales revenue through account planning, territory management, and field-based sales activities within a SaaS license model. You will also orchestrate account strategies and build trusted relationships with C-suite stakeholders to support their cybersecurity roadmaps.
Drive new business sales revenue for the OT/Cyber-Physical Systems portfolio within state and local government accounts. Build and lead account strategies while fostering relationships with key cybersecurity and operations stakeholders.
Lead and mentor a global team of solution consultants focused on OT/CPS security while personally engaging in strategic customer opportunities. Develop technical pre-sales strategies, drive AI-native workflows, and collaborate with cross-functional teams to scale the OT/CPS business.
The Program Director is responsible for the on-time and on-budget delivery of complex solutions while managing engagement governance, scope, and stakeholder expectations. They lead delivery teams, mentor staff, and collaborate with sales and partners to drive successful business outcomes for strategic accounts.
The consultant will partner with account executives to lead technical discovery, deliver product demonstrations, and drive sales strategy for US Public Sector accounts. They are responsible for facilitating architectural workshops, building business cases, and managing proof-of-concept engagements to ensure successful customer outcomes.
The manager will drive operational readiness and GTM program expansions for AWS, Azure, and Google Cloud sales organizations. They are responsible for leading annual planning activities, including territory analysis, compensation design, and quota modeling.
The Program Director leads and manages complex service engagements, ensuring they are delivered on time and within budget to meet customer business outcomes. They act as the primary point of contact for delivery teams, managing governance, risks, and stakeholder communication while driving strategic decision-making.
You will manage two pods of engineers to build and deploy autonomous voice agents for enterprise customers throughout the full lifecycle. Additionally, you will develop the platform's tooling, analytics, and evaluation frameworks to improve voice agent quality and scalability.
You will lead product pods to build and optimize autonomous voice agents for enterprise customers while managing the full lifecycle from design to production. Additionally, you will evaluate speech models and define product strategy to scale voice AI capabilities across various industry verticals.
Serve as the strategic technical advisor to assigned partners, leading joint business planning, pre-sales discovery and demonstrations, solution strategy, and partner-led proofs of concept. Champion AI-first co-innovation and scalable partner offerings, connect solutions to measurable business outcomes, and coordinate internal specialists to support partner growth.
Lead customer implementations of the Moveworks platform and related products, managing delivery, governance, scope, timelines, risks, resources, and reporting. Guide customers in launching value-driving agentic workflows, support adoption and organizational readiness, and coordinate with partners, internal teams, and Customer Success for a smooth transition after launch.
You will lead cross-functional teams to deliver scalable AI solutions by partnering with strategic customers to solve mission-critical challenges. This involves managing the end-to-end build process, from initial conception through deployment, while ensuring alignment with business objectives and technical requirements.
Lead the ITSM design organization to redefine the category through AI-native UX and strategic innovation. Mentor a team of 20+ designers while partnering with product and engineering to drive large-scale design transformation.
You will lead enterprise-wide reliability and infrastructure projects while architecting scalable solutions for cloud and SaaS environments. Additionally, you will drive technical innovation, respond to critical incidents, and mentor engineering team members to foster operational excellence.
You will build and deploy production-ready, LLM-enabled applications while partnering with customers to solve mission-critical challenges. Additionally, you will codify reusable patterns and SDKs to accelerate future AI engagements across the enterprise.
Lead research initiatives and develop proofs of concept to demonstrate the 'art of the possible' using the ServiceNow platform. Engage with internal and external stakeholders to gather requirements and produce strategic thought leadership collateral.
The Customer Reference Specialist manages the day-to-day operations of the customer reference program by matching customers with prospects and coordinating reference calls. They also maintain the reference pool, track program activity, and collaborate with cross-functional teams to support sales and marketing initiatives.
The Senior Technical Architect defines the corporate and cloud infrastructure strategy, roadmaps, and standards to ensure secure, scalable, and cost-effective business services. They partner with cross-functional teams to drive architectural decisions, governance, and the adoption of modern infrastructure practices.
You will build and operate cloud-native engineering platforms to enhance software validation, release qualification, and operational readiness. The role involves leading Kubernetes-based platform evolution and partnering with engineering teams to implement automation-first reliability practices.
The Senior Manager will lead end-to-end go-to-market activations, including building launch plans and creating sales enablement tools to drive deal success. They will also develop messaging, positioning, and competitive intelligence content to support sales teams and market growth.
The Solution Consultant will lead discovery workshops and provide product demonstrations to align ServiceNow solutions with customer needs. They will also act as a technical expert to support sales cycles and provide feedback to product management for continuous improvement.
Define and execute the go-to-market strategy, messaging, and adoption programs for Otto for Setup and Platform Home. Collaborate across Product, Sales, and Customer Success teams to drive customer value realization and platform growth.
The Security Cross-functional Success Architect acts as a strategic advisor to help enterprise customers optimize their ServiceNow security investments and achieve business outcomes. This role involves leading technical engagements, collaborating across cross-functional teams, and developing reusable best practices to scale customer success.
You will lead the global technical go-to-market strategy for the Technology Workflows portfolio, ensuring consistent technical narratives and demos across all regions. You will also act as a senior technical advisor for strategic deals while building a world-class community of solution consultants.
Build and lead an SRE organization across observability and control plane products, defining its strategy, operating model, hiring approach, standards, and multi-year roadmap. Establish reliability practices and metrics, lead incident management and toil-reduction efforts, develop SRE talent, and partner across product, infrastructure, platform, support, and security teams.
Design, build, and operate cloud-native validation, testing, and release platforms, including Kubernetes-based infrastructure, automated pipelines, observability, and quality gates. Lead cross-team architecture and reliability initiatives, resolve complex platform challenges, and mentor engineers while promoting automation and operational excellence.
Lead and develop a team responsible for deal support, commercial strategy, pricing, proposals, and sales enablement while personally supporting the organization’s most complex and strategic opportunities. Partner with Sales, Product, and Solution Consulting leaders to improve commercial execution, proposal quality, seller capability, and operational effectiveness.
Lead and develop a team of Partner Technology Architects, setting priorities, allocating resources, and remaining accountable for partner outcomes. Build partner growth strategies and offerings while ensuring strong pre-sales execution through technical discovery, demonstrations, proofs of concept, architectural validation, and responsible AI adoption.
Manage the Wipro partnership’s health, performance, and go-to-market execution, including joint planning, pipeline growth, co-selling, and revenue targets. Coordinate across internal teams and Wipro stakeholders to activate partners in customer opportunities, enable teams, track performance, and expand into new markets and customer segments.
Develop and manage joint business, go-to-market, sales, marketing, and enablement plans with assigned strategic partners, coordinating with ServiceNow teams and partner stakeholders. Drive partner-sourced opportunities and deal execution, ensure program and contract compliance, coordinate services and technical resources, and resolve sales or services escalations.
Develop and manage joint business, go-to-market, sales, marketing, and enablement plans with assigned strategic partners, coordinating with ServiceNow teams and partner stakeholders. Drive partner-sourced opportunities and deal execution, ensure services alignment and program compliance, and serve as an escalation point for sales and services issues.
Develop and manage joint business, go-to-market, sales, marketing, and enablement plans with assigned strategic partners, coordinating with ServiceNow teams and partner stakeholders. Drive partner-sourced opportunities and deal execution, ensure services alignment and program compliance, and serve as an escalation point for sales and services issues.
Lead technical discovery, tailored demonstrations, and proof-of-value engagements for ServiceNow Security solutions with Department of Defense, federal, and federal systems integrator customers. Partner with sales teams to advance opportunities, represent the company at customer and industry events, and share customer and market feedback with product and solution consulting teams.
The role involves serving as a strategic partner to the Design VP to drive organizational alignment, communication, and effective execution of product development programs. You will lead cross-functional initiatives, define end-to-end plans, and implement scalable processes to improve design team effectiveness and product delivery.
The Senior Director of Product Creative Direction will define and evolve the visual expression of the product portfolio while integrating AI-enabled creative workflows. This leader will partner with cross-functional teams to ensure a coherent, accessible, and modern visual language across all enterprise software products.
The Principal Solution Architect will consult with customers to implement ServiceNow Technology Workflow solutions and drive business outcomes. They will support pre-sales activities, lead engagement project teams, and provide architectural guidance to senior leadership.
The Senior Campaign Manager will define the strategic vision for ServiceNow's social and content programs across all major platforms. They will partner with creative, product marketing, and community teams to execute integrated, culturally relevant campaigns that drive brand awareness and engagement.
The Senior Executive Assistant will manage complex calendars, travel arrangements, and expense reporting while providing high-level administrative support to leadership. They will also identify organizational needs, initiate solutions, and assist with the onboarding process for new hires.
The Senior Product Marketing Manager will own the unified go-to-market narrative and positioning for ServiceNow’s hyperscaler partnerships with Microsoft, AWS, and Google Cloud. This role involves driving partner-specific storytelling, field enablement, and co-innovation plays to accelerate pipeline and revenue growth.
Lead adoption and implementation plans for platinum-level customers to ensure maximum value realization from the Armis platform. Act as a technical liaison between customers and internal cross-functional teams to drive account success and improve security posture.
You will identify and lead product-led partnership opportunities across the security and risk ecosystem to drive growth and deliver customer value. This involves setting product strategy, managing technical due diligence, and aligning cross-functional teams to execute joint roadmaps.
The role involves leading the Vulnerability Intelligence, Prioritization & Detection Response function to integrate threat intelligence and automated detection across customer environments. You will be responsible for the end-to-end vulnerability lifecycle, including discovery, prioritization, remediation tracking, and executive reporting.
The Principal Product Success Architect leads complex AI deployments and defines the strategic direction for the GAIL program's tooling and infrastructure. They also mentor team members and drive systemic improvements by translating field insights into actionable product and program enhancements.
You will build solution-ready LLM-enabled applications by working side-by-side with customers to deploy and iterate in live environments. Additionally, you will codify reusable assets and influence platform strategy through field-tested insights.
The Principal Customer Success Executive leads high-complexity transformations for strategic accounts, acting as a trusted advisor to C-suite stakeholders. They are responsible for driving platform adoption, ensuring long-term strategic value, and managing risks to prevent churn while identifying expansion opportunities.
You will partner with enterprise customers to provide deep technical security guidance, threat modeling, and reference architectures for ServiceNow platform adoption. Additionally, you will collaborate with internal product and engineering teams to advocate for customer-driven security improvements and define secure deployment patterns for emerging AI capabilities.
You will lead and grow a high-performing team of CRM and Industry Solution Consultants while driving account planning and sales strategy. Additionally, you will engage directly with customers as an evangelist to shape transformational programs and ensure outcome-led engagements.
The Principal Solution Architect will consult with customers to implement ServiceNow workflow solutions, driving business outcomes across HR, Legal, Finance, and Supply Chain departments. They will lead pre-sales activities, provide thought leadership, and mentor delivery teams to ensure successful platform adoption and long-term value.
You will conduct advanced research on enterprise agentic AI, focusing on agent behavior, tacit knowledge accumulation, and continuous improvement within complex environments. You will also contribute to the development of safety mechanisms, privacy guarantees, and responsible AI practices to ensure real-world deployment success.
Lead a team of Partner Managers to build and execute strategic partnerships with ISVs and OEMs to drive revenue and integrated offerings. Manage quarterly and annual partner GNACV targets while coaching team members on deal strategy and executive engagement.
You will conduct advanced research on enterprise agentic AI, focusing on agent behavior, tacit knowledge accumulation, and continuous learning within complex environments. The role involves contributing to safety, privacy, and responsible AI practices while testing hypotheses against real-world deployments.
Build cloud-based AI and machine learning solutions that improve enterprise service user experiences and workflow efficiency. Collaborate with developers, product managers, quality engineers, and product owners, and own software from design through implementation, testing, and delivery.
Serve as the central liaison between EMEA sales teams, business units, and internal functions to coordinate the “Buy From” side of strategic 360 deals. Shape deal strategy and execution, improve processes and visibility, build cross-functional alignment, and use post-deal insights to strengthen future outcomes.
Advise customers and engagement teams on ServiceNow platform architecture, governance, integrations, instance strategy, and platform health, translating business goals and technical requirements into architectural blueprints and roadmaps. Lead technical work across complex, multi-workflow engagements, support presales and global rollout planning, and contribute expertise and mentoring to customers, partners, and colleagues.
The Account Executive is responsible for identifying and closing new business opportunities within a defined territory to drive net new revenue. They will develop strategic account plans and orchestrate the transition of new customers to the Account Management team post-sale.
The Director of Product Management will lead the product strategy for the Microsoft partnership across ServiceNow's vertical stack, including AI, data, and industry-specific workflows. This role involves driving dual-roadmap alignment, managing technical due diligence, and serving as the primary product counterpart to Microsoft leadership.
The Solution Consultant will lead discovery workshops and provide product demonstrations to align security solutions with customer needs. They will also partner with sales teams to drive revenue and provide strategic guidance to top accounts.
The Senior Manager will lead the incubation of the Partner Led Channel business model in AMS while providing operational support for Canada sales and Major Area Strategists. This role involves defining operational workflows, managing forecasting discipline, and driving pipeline growth through strategic data analysis and cross-functional coordination.
The Implementation Manager oversees the on-time and on-budget delivery of the Moveworks platform by managing project scope, timelines, and stakeholder governance. They lead cross-functional teams to build and launch agentic workflows while ensuring successful customer adoption and organizational readiness.
The Data Product Manager will define and deliver Martech capabilities, focusing on lead flow, data integration, and platform optimization. They will partner with cross-functional teams to translate business needs into requirements and drive scalable solutions to improve operational efficiency.
The Principal, AI Deployment Strategist will own the global FDE portfolio and allocation strategy to maximize impact across revenue, product signal, and customer value. They will act as a strategist-operator, managing investment theses, capacity models, and executive narratives to scale agentic AI deployments.
You will lead cross-functional teams to deliver scalable AI solutions by partnering with strategic customers to identify high-value opportunities. You are responsible for managing the end-to-end development lifecycle, removing obstacles, and driving tactical execution to ensure measurable business outcomes.
You will own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization while building the EMEA success motion from scratch. You will act as a trusted advisor to executive sponsors and drive the adoption and expansion of AI-driven solutions across enterprise workflows.
The Business Development Representative will develop a qualified sales funnel by engaging key personas through outbound outreach and inbound lead qualification. They will collaborate with Account Executives to set meetings and build a targeted pipeline within their assigned territory.
The Staff Database Engineer will act as a high-level support resource for production database stability and performance across multi-tenant fleets. They will develop automation and observability tools to prevent critical issues while mentoring engineers across various technical teams.
The Partner Technology Architect serves as the primary strategic interface for regional managed partners, driving growth through technical excellence and AI-first technology adoption. They lead joint business planning, advise on practice growth, and orchestrate solution strategy to align with high-value industry workflows.
The Partner Manager is responsible for the health, performance, and strategic growth of assigned partners within their territory. They drive co-sell motions, develop joint go-to-market plans, and ensure partners effectively expand into new markets and net new logos.
The Senior Manager will lead the global influencer strategy, building a center of excellence to drive brand awareness and credibility through authentic creator relationships. They will also manage paid amplification budgets and collaborate cross-functionally to ensure influencer content aligns with product launches and business goals.
You will lead a team of product managers to define and execute the multi-year strategy for developer tools, including sandboxes, testing, and release governance. The role involves driving the adoption of agentic development workflows while ensuring enterprise-grade security, auditability, and platform scalability.
You will lead large, cross-product initiatives to define the design direction for strategic AI products that optimize complex data sets. You will provide vision and leadership across multidisciplinary teams while remaining hands-on with high-fidelity design work.
Lead and scale the Identity & Access Security Center of Excellence while serving as a field-CTO-caliber executive for high-value enterprise deals. Partner with product leadership and sales teams to drive technical wins and translate field feedback into product strategy.
The Head of Insurance GTM will lead the strategy and execution for ServiceNow's insurance solutions, driving pipeline development and revenue growth across strategic accounts. This role involves collaborating with product, marketing, and sales teams to align industry-specific solutions with customer needs and market trends.
The Senior HRBP Manager will partner with business leaders to drive organizational effectiveness, talent initiatives, and culture through data-driven insights. They will provide strategic advice on workforce planning, organizational design, and leadership development while acting as the primary HR liaison for their business unit.
You will lead the design, development, and delivery of complex, high-impact internal Go-To-Market and Sales CRM systems. This includes owning backend services, integrating microservices, and mentoring engineers while applying AI-assisted development practices.
The Technical Customer Success Manager will manage a portfolio of accounts, guiding customers through the implementation and operationalization of the Armis platform. They will serve as a primary business liaison, driving platform adoption, retention, and value realization while collaborating with cross-functional teams.
The Senior Customer Success Manager is responsible for the end-to-end success, platform adoption, and renewal outcomes of a portfolio of strategic enterprise customers. This role involves building executive-level relationships, governing success plans, and orchestrating internal resources to drive measurable business value.
The Build Manager will lead cross-functional teams to deliver scalable AI solutions by managing the end-to-end development lifecycle and customer relationships. They are responsible for driving strategic objectives, removing execution obstacles, and ensuring high-visibility AI projects are delivered on time.
Partner with Sales to lead technical discovery, solution design, and customer validation for complex security and risk challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to connect technical capabilities to measurable business outcomes.
The Senior Principal Platform Architect is responsible for designing technical foundations and solutions on the ServiceNow platform to drive customer outcomes. This role involves guiding executive and technical teams through digital transformation, managing governance, and ensuring platform health across complex engagements.
You will design and develop scalable, high-quality software components while integrating advanced AI capabilities into the platform. You will also collaborate with product teams to translate requirements into well-architected solutions and ensure consistent quality through automated testing.
You will manage executive relationships for large accounts and lead virtual teams to deliver strategic ServiceNow solutions. Your goal is to drive revenue growth through licenses, renewals, and professional services while ensuring a high-quality customer experience.
The Senior Demo Designer will create high-fidelity prototypes and visual narratives to communicate complex product concepts and AI-driven experiences. They will collaborate with cross-functional teams including product, engineering, and research to iterate on designs and ensure alignment on product direction.
The Solution Sales Manager will oversee the market success of ServiceNow's Identity Management products by supporting territory strategy and account planning. They will also coach sales teams on specialty solution areas and partner with customers to envision the value of digital transformation.
You will contribute to the design and implementation of the core Voice Platform while building and deploying large-scale distributed Voice AI systems. Additionally, you will partner with product managers to address customer challenges and mentor colleagues across engineering disciplines.
The Senior Manager of Platform Architecture leads a team to deliver strategic customer outcomes through architectural excellence and industry alignment. They are responsible for managing high-performing teams, driving platform adoption, and fostering executive-level relationships to translate business objectives into prescriptive roadmaps.
You will lead cross-functional strategic initiatives and programs to drive Data and Analytics priorities across the organization. This includes managing executive steer-cos, defining business metrics, and overseeing go-to-market readiness for new product launches.
The Senior Customer Success Manager acts as the primary liaison between customers and internal cross-functional teams to drive platform adoption and security objectives. They are responsible for managing a portfolio of accounts, identifying growth opportunities, and mentoring team members while building reusable playbooks and AI workflows.
The Solution Consultant will lead discovery workshops, provide product demonstrations, and act as a technical expert to support sales cycles. They will also provide feedback to product management and share best practices to enhance team efficiency.
The Partner Manager will define and execute strategic partnerships with ISVs to drive revenue and expand the ServiceNow ecosystem. They will manage go-to-market strategies, conduct business reviews, and collaborate cross-functionally to achieve revenue targets.
The Principal Customer Success Executive manages post-sale relationships with C-suite stakeholders to drive platform adoption, retention, and strategic value. They lead complex transformations, provide executive-level advisory, and ensure alignment between customer business strategies and ServiceNow capabilities.
Design, build, and maintain highly available, scalable, and resilient production infrastructure across cloud environments. Collaborate with cross-functional teams to enforce security and compliance best practices while ensuring system reliability.
The Manager will lead Global Partner Operations by building a high-performing team and managing operations across 12 strategic partners. Responsibilities include overseeing forecasting accuracy, partner performance scorecards, MBO attainment, and driving platform adoption.
The role serves as the primary contact for strategic partners, managing deal structures, escalations, and operational cadences. It also involves driving cross-functional orchestration across finance, legal, and sales teams to ensure compliance and revenue recognition.
You will drive new business sales revenue for ServiceNow's Cyber Security and Risk portfolio through strategic account planning and field-based sales activities. You will also orchestrate account strategies and build trusted relationships with C-suite stakeholders across various organizations.
The consultant will lead technical demonstrations, proof-of-value deployments, and training sessions for the Armis platform. They will collaborate with prospects and internal teams to develop new use cases and provide technical support throughout the sales process.
The Senior Manager will own the performance evaluation and calibration framework, ensuring consistent and meaningful assessment standards across the organization. They will also partner with cross-functional teams to integrate AI into evaluation processes and drive strategic improvements to the performance management lifecycle.
You will drive new business revenue for ServiceNow's Cyber Security and Risk product offerings through strategic account planning and field-based sales activities. The role involves building relationships with C-suite executives and orchestrating cross-functional teams to deliver comprehensive IT solutions.
The Manager of Technical Accounting will research and document complex accounting matters, support M&A activities, and ensure compliance with US GAAP and SEC reporting standards. This role also involves collaborating with cross-functional teams to implement process improvements and serving as a primary contact for external auditors.
The role involves ensuring production stability for customer applications and infrastructure as part of the Software Action Team. You will perform complex incident root cause analysis, develop observability tooling, and mentor engineers across the organization.
The Solution Sales Manager oversees the market success of application security products by supporting territory strategy and account planning. They also coach account teams on specialty solution areas and help customers envision the value of digital transformation.
Lead and mentor a global team of OT/CPS solution consultants while setting technical pre-sales strategy. Personally engage in strategic customer opportunities to drive the adoption of ServiceNow's OT/CPS portfolio.
The Solution Sales Manager oversees the market success of Application Security products and supports territory strategy and account planning. They also coach account teams on specialty solution knowledge and help customers envision the value of digital transformation.
The Principal Platform Architect defines and maintains the platform vision and strategy while establishing governance models to ensure scalability and performance. They act as a trusted advisor to influence technical decisions and drive consistency across enterprise teams and partners.
The Director will build and lead a team of Sales Executives to drive new business growth and develop regional sales strategies. They are responsible for managing forecasts, coaching team members, and fostering strategic relationships with customers and partners.
Build and lead a team of sales executives to drive new business growth and develop regional sales strategies. Manage accurate forecasting, mentor team members, and foster strong relationships with internal stakeholders and partners.
The Engagement Manager is responsible for the on-time and on-budget delivery of solutions while managing project governance, scope, and stakeholder expectations. They lead delivery teams and collaborate with partners to ensure business objectives are met through effective resource management and strategic oversight.
The role involves driving commercial outcomes, retention, and expansion for high-value manufacturing accounts by acting as a strategic advisor to C-suite executives. You will orchestrate cross-functional teams to ensure platform adoption and deliver measurable business value through digital transformation roadmaps.
You will build solution-ready LLM-enabled applications by operating in the field to adapt, deploy, and iterate in live customer environments. Additionally, you will codify reusable assets and influence platform strategy through field-tested insights and extensible code.
The Program Director leads multiple complex service engagements, ensuring they are delivered on time and within budget to achieve customer business outcomes. They act as the primary point of contact for governance, risk mitigation, and cross-functional team leadership throughout the project lifecycle.
The Sales Executive will drive and scale AWS business growth within the Banking, Insurance, and Wealth Management sectors by building strategic relationships and managing complex sales cycles. They will lead cross-functional teams to develop ServiceNow solutions that align with customer strategic outcomes and ensure high-value delivery.
You will serve as a principal technical expert, architecting and deploying innovative agentic AI solutions for strategic customers in Facilities Management and Core Business Services. You will also lead technical strategy, mentor the team, and influence product roadmaps by feeding field insights back to engineering.
The Partner Technical Advisor serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, technical discovery, and co-innovation initiatives to ensure partners can scale and monetize ServiceNow platform capabilities.
The Design Systems Documentation Lead will define the strategy, information architecture, and content standards for the company's AI-native design system. This role involves coordinating cross-functional contributors to ensure documentation is consistent, accessible, and effectively integrated with AI-assisted tools.
The Global Partner Manager is responsible for leading go-to-market alignment and co-innovation initiatives for the Autonomous Workforce practice area. They will own the global partner account plan, drive cross-geo alignment, and manage executive relationships to ensure consistent execution and revenue growth.
The VP of CRM GTM Innovation is responsible for driving global CRM pipeline health and growth through strategic alignment across sales, product, and marketing teams. They will lead joint programs with top partners and serve as a strategic advisor to internal leadership to accelerate CRM outcomes.
The Program Manager will create executive-level materials, including briefing packs and partner narratives, to support leadership and board-level engagements. They will also manage the rhythm of business for the Office of GPC by coordinating cross-functional workstreams and maintaining partner intelligence dashboards.
You will lead sales strategies for source-to-pay solutions by establishing credibility with decision-makers and crafting compelling value propositions. Additionally, you will collaborate with product management to enhance platform features and enable sales teams to effectively communicate the value of ServiceNow solutions.
The Senior Staff Problem Manager will lead root cause investigations for high-impact issues and collaborate with cross-functional teams to drive remediation. They will also develop evidence-driven process improvements and contribute to the design of problem management data modeling and reporting.
The Senior Staff Problem Manager will lead root cause investigations for high-impact issues and collaborate with cross-functional teams to drive remediation. They will also develop evidence-driven process improvements and contribute to the design of problem management data modeling and reporting.
The Sr. Director of GTM Enablement will define and own the strategic enablement roadmap for the Employee Experience Business Unit. This role involves leading a team to design, implement, and measure high-impact training programs that equip sales and presales teams to drive revenue.
Lead and manage a team of designers to deliver revolutionary UX solutions for enterprise products using AI and machine learning. Collaborate with product and engineering teams to define strategy, architecture, and tactical execution across the ServiceNow ecosystem.
The Customer Success Manager will act as an advocate for enterprise customers, overseeing their portfolio to ensure technical health and product adoption. They will leverage ServiceNow best practices and AI-driven insights to help customers achieve business outcomes and maximize their investment.
Lead, mentor, and inspire a team of UX designers while overseeing the design of digital experiences for ServiceNow customers and partners. Collaborate cross-functionally with product management and engineering to drive product strategy and deliver user-centered solutions.
You will drive new business revenue through SaaS license sales by developing strategic relationships with C-suite personas and managing complex account planning. You will orchestrate virtual teams and act as a trusted advisor to help customers integrate AI-enhanced technology into their IT roadmaps.
Design and implement AI-powered tools for application development while architecting core web technology stacks. Drive engineering standards and best practices across the team to improve scalability, reliability, and developer experience.
Design and develop scalable, reliable, and maintainable software across the stack while partnering with product managers to deliver end-to-end features. You will also troubleshoot complex systems, optimize performance, and champion engineering best practices through code reviews and knowledge sharing.
The role involves managing the operational backbone of professional services, including PSA administration, resource staffing, and capacity planning. You will act as the connective tissue between delivery teams and partners to ensure efficient project execution and scalable operational rhythms.
Lead and mentor an international team of Deployment Engineers and Project Managers while scaling the partner ecosystem and delivery operations. Ensure timely project delivery and value realization by aligning technical configurations with customer business outcomes across international regions.
You will architect, design, and develop backend services and AI-assisted workflows to improve access intelligence and risk detection. You will also mentor other engineers and collaborate with cross-functional teams to ensure scalable, high-performance enterprise solutions.
You will own the outbound product strategy for Workflow Data Fabric and RaptorDB, translating complex technical capabilities into compelling market narratives and customer value. You will partner with cross-functional teams to drive launch strategies, field enablement, and adoption plans to support significant revenue growth.
The Partner Technical Architect serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, technical discovery, and co-innovation initiatives to align partner offerings with high-value industry workflows.
Own the Now Engage platform strategy and roadmap, including AI-native workspaces, SPM integration, and agent capabilities, and lead product requirements, prioritization, delivery, adoption, and outcome measurement. Align senior stakeholders and cross-functional teams while applying technical judgment to integrations, workflows, data flows, and practical AI opportunities that improve customer outcomes and time to value.
Build scalable, interactive applications and developer tools, and apply AI and machine learning to improve platform functionality and conversational experiences. Own software from design through delivery, collaborate with product owners, maintain engineering quality through code reviews and testing, and mentor colleagues.
This role defines and advances a coherent, best-in-class mobile experience strategy across ServiceNow's adaptive and native platforms. The leader will establish shared patterns, quality standards, and design principles while partnering with cross-functional teams to ensure consistent mobile execution.
You will drive new business sales revenue through a SaaS license model by developing relationships with C-suite personas and orchestrating account strategies. You will act as a trusted advisor to customers, identifying the right resources to support their IT roadmap and business goals.
You will build and deploy production-ready, LLM-enabled applications while partnering with strategic customers to solve mission-critical challenges. Additionally, you will codify reusable patterns and SDKs to accelerate AI transformation across the Now Platform.
You will build solution-ready LLM-enabled applications by working side-by-side with customers to deploy and iterate in live environments. Additionally, you will codify reusable assets and influence platform strategy through field-tested insights.
You will serve as a creative technical anchor, bridging advanced visual design and front-end engineering to shape next-generation AI platforms. Responsibilities include building high-fidelity interactive prototypes and codifying motion design patterns for complex enterprise workflows.
Lead complex enterprise AI deployments and escalations while owning the GAIL playbook and shared tooling. Mentor incoming engineers and drive quality standards across the practice to ensure measurable value realization.
You will oversee a portfolio of products within Technology Workflows while managing and mentoring a design team. You will collaborate with product and engineering teams to integrate AI, machine learning, and mobile technology into user-centric product experiences.
The role involves leading the resolution of complex, high-visibility agentic AI escalations and providing expert architectural consulting to ensure successful customer deployments. You will act as a strategic bridge between field escalations and product engineering to harden AI capabilities and set technical standards.
The Senior Analyst will own the end-to-end operational rollout of pricing and packaging for product releases and updates. They will also serve as a trusted advisor to the field and partner with cross-functional teams to translate pricing strategy into executable operations.
The Senior Customer Success Manager is responsible for the end-to-end success, health, and commercial outcomes of a portfolio of enterprise customers. This role involves building executive-level relationships, driving platform adoption, managing renewals, and orchestrating internal resources to ensure realized business value.
Lead the design and delivery of complex cloud-native platform components while acting as a technical lead for major features. You will mentor junior engineers and partner with leadership to ensure alignment with long-term technical strategy and engineering excellence.
The ITOM Solution Architect designs and leads the technical delivery of ServiceNow ITOM solutions, including CMDB, Discovery, and service observability. They also define and govern the agentic layer, integrating AI agents to automate operational tasks and improve service health.
Lead and develop a team of sales executives to grow new business, manage territories and quotas, and achieve quarterly and annual sales goals. Set regional sales strategy, oversee forecasting and pipeline accuracy, support major customer opportunities, and build strong relationships with customers, internal teams, and partners.
Set product strategy for enterprise search, retrieval-augmented generation, and question-answering capabilities, and guide cross-functional teams in delivering scalable, customer-focused AI search experiences. Lead and mentor a team of product managers, drive adoption across the platform, and measure product performance and business impact.
Lead application security across Armis products, embedding security into the software development lifecycle through architecture reviews, threat modeling, and automated security testing. Integrate application vulnerabilities into VIPR workflows, prioritize and track remediation using asset and business context, and enable engineering teams through secure coding guidance, training, and compliance support.
Lead and develop a team of Sales Executives to grow new business, set regional sales strategy, manage territories and quotas, and achieve quarterly and annual revenue goals. Oversee forecasting and pipeline accuracy, support customer and executive relationships, and collaborate with internal teams and partners to retain and grow accounts.
Provide expert technical leadership for complex customer engagements involving Armis Centrix in industrial environments, including troubleshooting, architecture design, monitoring strategy, and OT maturity improvements. Partner with customers and internal teams to improve outcomes, mentor Customer Success staff, develop reusable technical guidance, and relay customer needs to Product Management and Engineering.
The Senior Staff Content Portfolio Manager owns the collection, analysis, publication, and maintenance of product insights for the ServiceNow implementer community. This role involves collaborating with cross-functional teams to drive product adoption and ensure high-quality implementation guidance.
The VP of Product Strategy will define and defend the multi-year strategic position for Technology Workflows, influencing product roadmaps and business direction through cross-functional partnership. This role involves shaping pricing and packaging, evaluating inorganic growth opportunities, and serving as a key strategic advisor to senior leadership.
The SEC & ESG Reporting Manager will oversee the SEC reporting process, including Form 10-Q, 10-K, and 8-K filings, while ensuring compliance with US GAAP. Additionally, the role involves leading CSRD-readiness projects and collaborating with sustainability teams on ESG regulatory reporting.
The Partner Technical Architect serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, technical discovery, and co-innovation initiatives to align partner offerings with enterprise workflows and business outcomes.
Lead the design and delivery of complex cloud-native components and services while acting as a technical lead for major initiatives. Mentor junior engineers and ensure engineering excellence through code reviews, design reviews, and technical guidance.
Lead the design and delivery of complex cloud-native platform components while acting as a technical lead for major initiatives. Maintain a hands-on presence in development and mentor junior engineers to ensure engineering excellence and architectural alignment.
You will be responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform. This role involves collaborating with cross-functional teams to design, manage, and automate cloud infrastructure while ensuring security, scalability, and performance.
The Partner Technical Architect serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, technical discovery, and co-innovation initiatives to align partner offerings with high-value industry workflows.
Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform while collaborating with cross-functional teams. You will design, manage, and automate cloud infrastructure across multiple regions to ensure security, scalability, and performance.
The consultant will partner with account executives to drive complex sales cycles by positioning Moveworks AI solutions and conducting technical discovery workshops. They are responsible for delivering value-based product demonstrations, building business cases, and managing proof-of-concept engagements to ensure successful customer outcomes.
You will lead research and engineering efforts across the full lifecycle of large language model development, including data curation, pretraining, and fine-tuning. You will collaborate with cross-functional teams to build scalable training pipelines and deliver high-impact AI solutions for enterprise customers.
The Monetization Strategy Manager will drive transformational growth initiatives by bridging the gap between product pricing and deal desk teams. They will translate market signals and complex data into actionable commercial strategies for senior executive leadership.
The Partner Manager is responsible for the health, performance, and go-to-market execution of the Wipro partnership. This role involves driving pipeline development, co-sell motions, and cross-functional collaboration to ensure strategic alignment and revenue growth.
The SRE will maintain and develop the reliability, scalability, and performance of the ServiceNow infrastructure through automation and proactive system design. They are responsible for providing sustainable resolutions to infrastructure issues and driving initiatives to reduce manual activity and incident MTTR.
You will drive development excellence across the software lifecycle, building high-quality, scalable features for the AI Search UX team. This includes implementing search-related UI components, managing analytics dashboards, and ensuring robust test automation.
You will design and implement scalable data management strategies while ensuring efficient data lifecycle stewardship within the ServiceNow platform. Additionally, you will collaborate with cross-functional teams to optimize data performance and integrate AI-driven solutions for distributed systems.
Build and lead a team of sales executives to drive new business growth and execute regional sales strategies. Manage sales forecasts, mentor team members, and foster strong relationships with customers and internal stakeholders.
The Corporate Counsel will review and negotiate complex SaaS licensing and professional services agreements for public sector clients. They will also serve as a subject matter expert for government procurement regulations and collaborate with internal business units to protect company interests.
You will drive new business sales revenue through account planning, territory management, and field-based sales activities. You will also act as a trusted advisor to C-suite executives, orchestrating account strategies and leveraging internal resources to support IT roadmaps.
The Product Management Director will own the multi-year vision and roadmap for native contact center and voice AI capabilities. They will act as the connective tissue between product, engineering, and go-to-market teams to deliver integrated, agentic customer engagement solutions.
The Principal Product Manager will own the product strategy and execution for Workforce Engagement Management (WEM) capabilities within the CRM omnichannel contact center domain. This includes defining AI-driven forecasting, real-time monitoring, and performance management workflows to improve agent and customer outcomes.
The role manages the operational execution of the AMS partner portfolio and co-sell motion by aligning strategic partners with qualified account opportunities. It involves coordinating across sales, delivery, and operations to ensure partner commitments translate into measurable pipeline and customer outcomes.
The Senior Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers to ensure maximum value realization from the Armis platform. They will act as a business liaison between the customer and internal cross-functional teams while providing technical recommendations to improve security posture.
You will manage two pods of enterprise customers through the full lifecycle of building voice AI agents, from initial shadowing to production go-live. Additionally, you will develop the tooling, analytics, and evaluation frameworks that improve the quality and scalability of voice agents across the platform.
You will lead a pod of engineers to build and deploy autonomous voice agents for enterprise customers while managing the full product lifecycle. Additionally, you will own the evaluation and experimentation of speech models to drive platform-wide improvements and industry-specific product strategies.
You will manage two pods of engineers to build and deploy autonomous voice agents for enterprise customers throughout the full product lifecycle. Additionally, you will develop the infrastructure, evaluation frameworks, and analytics tooling to improve voice agent performance and scalability.
The Senior Staff Cloud FinOps Analyst will lead enterprise-scale cloud financial optimization across multi-cloud environments and private infrastructure. They will partner with engineering, finance, and product teams to drive governance, rate optimization, and AI-powered cost visibility.
You will define and drive the end-to-end architecture for the platform managing customer licensing, metering, and billing. Additionally, you will lead technical strategy for AI-driven products and ensure system reliability across interconnected teams.
Build and lead a team of sales executives to drive new business growth and develop regional sales strategies. Manage sales forecasts, mentor team members, and cultivate strategic relationships with C-level stakeholders and partners.
Drive new business sales revenue for the OT/Cyber-Physical Systems portfolio within state and local government accounts. Build and lead account strategies while fostering relationships with key OT and cybersecurity stakeholders.
You will drive new business sales revenue by developing relationships with C-suite personas and orchestrating account strategies. You will act as a trusted advisor to customers, helping them navigate their cyber security roadmaps while leading virtual teams.
You will drive new business sales revenue through strategic account planning and field-based sales activities within a defined territory. You will also orchestrate account strategies by collaborating with internal teams and building trusted relationships with C-suite executives.
Develop and execute strategic technical enablement initiatives to improve customer adoption, retention, and account expansion for post-sales teams. This includes creating technical training content, leading live workshops, and managing onboarding programs for technical customer-facing roles.
Partner with sales teams to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to translate technical capabilities into measurable business outcomes.
The New Logo Account Executive is responsible for identifying and closing new business opportunities within a defined territory to achieve revenue growth targets. They will develop strategic account plans, leverage partner ecosystems, and orchestrate the transition of new customers to the account management team post-sale.
The Principal Software Engineer will define technical strategy and architecture for next-generation developer platforms and AI-powered engineering solutions. They will lead cross-team architectural initiatives, mentor senior engineers, and drive innovation in intelligent automation and software delivery.
The CRM Account Executive will drive the adoption of AI-powered CRM solutions within major financial institutions to facilitate enterprise-wide digital transformation. They will manage territory strategy, prospect new opportunities, and act as a subject matter expert to enable account teams in closing complex sales.
Partner with sales to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to translate technical capabilities into measurable business outcomes.
The Senior Customer Success Manager is responsible for the end-to-end success, health, and commercial outcomes of a portfolio of strategic enterprise customers. This role involves building trusted advisor relationships with senior stakeholders and orchestrating internal resources to drive platform adoption and business value.
The Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers to ensure maximum value realization from the Armis platform. They will serve as a business liaison between the customer and internal cross-functional teams while providing technical recommendations to improve security posture.
You will design and drive innovative solutions for the ServiceNow SOM system by managing the product roadmap and gathering requirements. You will also collaborate with cross-functional teams to execute go-to-market strategies while ensuring AI is integrated into the end-user experience.
The Senior Staff Product Manager will own the vision, strategy, and execution of a new AI tool suite designed to identify high-ROI agentic workflows and assess data readiness. This role involves building tools for field teams, driving product adoption, and synthesizing complex technical requirements into clear executive-level roadmaps.
You will own a major subsystem of an exploitability engine end-to-end, including its design, delivery, and quality. You will also provide technical direction to engineers and partner with cross-functional teams to turn customer problems into robust subsystem designs.
You will build and operate cloud-native engineering platforms to enhance software validation, release qualification, and operational readiness. The role involves leading Kubernetes-based platform evolution and partnering with engineering teams to implement automation-first reliability practices.
The role involves partnering with product managers and engineers to create technical documentation, tutorials, and best practices for platform development. You will also contribute to content strategy and evolve documentation processes while gaining hands-on experience with the platform's technologies.
Design, build, and operate cloud-native engineering platforms to improve release confidence and production readiness. Partner with engineering teams to implement automation, observability, and reliability signals across CI/CD workflows.
You will lead enterprise-scale cloud architecture initiatives across private, sovereign, and public cloud environments to ensure optimal performance and security. Additionally, you will evaluate emerging technologies and drive hardware enhancements while serving as a top-tier escalation point for complex infrastructure issues.
You will drive new business revenue through strategic account planning and field-based sales activities within a defined territory. You will also orchestrate account strategies by leading virtual teams and building trusted relationships with C-suite executives.
The consultant will provide solution leadership and expertise to support customers during sales engagements by leveraging Integrated Risk Management solutions. They are responsible for creating innovative solutions, configuring environments to address business requirements, and collaborating with product teams to enhance platform capabilities.
Drive revenue growth for Finance, Procurement, and Legal Workflow solutions by identifying opportunities and leading strategic discovery sessions. Partner with enterprise sales teams to deliver impactful demonstrations and establish trusted relationships with executive stakeholders.
The Customer Success Executive leads post-sales transformation strategies to drive customer value and ensure long-term adoption of ServiceNow solutions. They act as a trusted advisor to C-level executives, mitigating risks and aligning business outcomes with organizational goals.
You will drive new business sales revenue through a SaaS license model by developing account strategies and managing relationships with C-suite personas. You will also orchestrate a virtual team of specialists and partners to align ServiceNow solutions with customer IT roadmaps.
Define and drive the product strategy for enterprise search, retrieval-augmented generation, and conversational AI capabilities. Lead a team of product managers while partnering with engineering and design to deliver scalable, user-centric search solutions.
The Solution Architect will define and govern enterprise-wide ServiceNow architectures while providing strategic advisory leadership to complex customer portfolios. They will also mentor delivery teams and collaborate with product management to align platform roadmaps with business strategy.
Lead the end-to-end research lifecycle for AI-driven products, from discovery to design validation and customer adoption. Partner with product managers and designers to provide strategic insights that influence product direction and feature development.
The role serves as the creative authority for the EMEA region, setting the creative ambition and protecting the ServiceNow brand identity across all regional marketing. You will collaborate with global and regional teams to translate business priorities into compelling creative strategies while overseeing quality across events, campaigns, and digital channels.
You will manage and mentor a team of designers while driving the UX vision and execution for a platform focused on workplace productivity and analytics. You will collaborate cross-functionally to translate complex business problems into clear, user-centric design requirements and roadmaps.
Lead and manage a team of designers to deliver high-quality UX experiences across a portfolio of IT Service Management products. Collaborate closely with product and engineering teams to integrate AI and mobile technologies into the product roadmap while ensuring a cohesive user experience.
The manager will oversee team development, project prioritization, and performance reviews while driving automation to improve infrastructure reliability. They will also act as a crisis manager and provide support to partner teams to ensure sustainable solutions and continuous process improvement.
Lead the design and delivery of key digital properties including Product Documentation and ServiceNow University while shaping the integrated end-user experience. Collaborate with product management and engineering to define product strategy and implement a cohesive, scalable UX architecture across the portal ecosystem.
The Solution Architect will serve as a technical consultant to support customers in developing enterprise Business Intelligence and analytical solutions. Responsibilities include onboarding, mentoring, solution development, and assisting clients with platform setup and data integration.
The Success Advocate will manage a portfolio of customers to drive product adoption, ensure technical health, and help them achieve business outcomes. They will also collaborate with internal teams to resolve escalated issues and implement best practices for maximum value realization.
The Senior Customer Success Manager is responsible for the end-to-end success, health, and commercial outcomes of a portfolio of strategic enterprise customers. This role involves building executive-level relationships, driving platform adoption, managing renewals, and orchestrating cross-functional teams to ensure realized business value.
The manager will lead the demonstration capability and strategy for the Solution Consulting organization, focusing on coaching early-career consultants. They will also develop repeatable processes and video asset libraries to enhance pipeline generation and field effectiveness.
The Director of UX Research will lead the Security and Risk Workflows research team, setting the strategic research roadmap and fostering a culture of psychological safety. They will collaborate with cross-functional leaders to translate user insights into product strategies and represent the India research organization on a global scale.
The Principal Product Designer will lead the design strategy for Sales CRM, focusing on AI-native quoting flows and conversational selling experiences. This role involves owning end-to-end design for complex product areas while collaborating closely with engineering and product management to shape the future of the platform.
The Senior Staff Inbound Product Manager will own the roadmap, vision, and requirements for conversational AI features while driving product strategy to support revenue growth. They will collaborate with engineering and design teams to deliver high-quality AI-native solutions and ensure effective end-to-end customer experiences.
The role involves assessing ServiceNow instance configurations against security baselines to identify and remediate security risks. You will also triage and validate customer-reported security findings while driving systemic improvements to instance-level security posture.
Lead large, cross-product initiatives to deliver innovative, AI-native security experiences that transform user workflows. Provide strategic direction and leadership while collaborating with multidisciplinary teams to simplify complex security operations.
The Business Process Analyst will manage partner onboarding, support partner queries, and handle incident requests through various communication channels. They will also act as a liaison between internal teams while maintaining process documentation and performing user acceptance testing.
The Sales Enablement Manager will drive the success of pre-sales teams by developing strategic initiatives to enhance pipeline generation and sales execution. They will also lead the evolution of sales messaging frameworks and ensure consistent, value-driven narratives across all customer interactions.
The Senior Staff IAM Software Engineer will lead the development of CI/CD pipelines and manage enterprise-scale identity platform integrations. They will also mentor junior engineers and apply data analytics to improve identity governance and access intelligence.
The Senior Staff IAM Software Engineer will lead the development of CI/CD pipelines and manage enterprise-scale identity platform integrations. They will also mentor junior engineers and apply data analytics to optimize identity governance and access intelligence.
The Senior Director of Portfolio Naming will define and lead the long-term strategy, governance, and operating model for naming across ServiceNow's expanding product portfolio. This role involves partnering with cross-functional teams to ensure naming clarity, consistency, and commercial impact while building a scalable enterprise capability.
The Principal Technical Customer Success Manager will lead adoption and implementation plans for platinum-level customers to ensure maximum value realization from the Armis platform. They will act as a business liaison between the customer and internal cross-functional teams while providing technical recommendations to improve security posture.
The Principal AI Platform Engineer will lead a team of Forward Deployed Engineers to design, build, and operate autonomous intelligence systems and agentic AI solutions. They are responsible for translating customer use cases into precise specifications, engineering reliable context for AI models, and ensuring the security and performance of production software.
The role involves developing user-centered AI product strategies and overseeing operational initiatives such as budgeting, hiring, and performance tracking. You will collaborate with cross-functional teams to ensure alignment on product goals and conduct market assessments to drive growth.
Lead services delivery execution for Security and Risk customers across the Americas while managing senior-level technical and business process consultants. Drive strategic initiatives, foster executive relationships, and ensure high-quality delivery and customer value realization.
You will architect, build, and operate production-grade agentic AI systems that reason over enterprise data and execute mission-critical identity security actions. You will also lead technical initiatives, raise the engineering bar through code reviews, and mentor team members on production AI practices.
Lead enterprise-wide reliability and infrastructure projects while architecting scalable solutions for cloud and SaaS environments. Collaborate cross-functionally to drive technical innovation, manage incident responses, and provide expert technical guidance to enterprise customers.
The Global Head Asset Management GTM Lead will drive go-to-market strategies for the AM product portfolio to accelerate business growth and customer engagement. This role involves collaborating with sales, product, and marketing teams to design prioritized sales plays and ensure consistent field enablement across global regions.
The consultant will lead technical demonstrations, proof-of-value deployments, and training sessions for the Armis platform. They will collaborate with prospects and internal teams to develop new use cases and provide technical support throughout the sales process.
The role involves managing regional ARR planning, overseeing portfolio performance, and mentoring technical customer success managers. You will also standardize customer engagement narratives and coordinate cross-functional risk mitigation strategies.
Partner with Sales to lead technical discovery, solution design, and customer validation activities for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to translate technical capabilities into measurable business outcomes.
The Senior Principal Solution Architect will lead pre-sales activities, solution scoping, and architectural design for ServiceNow's Risk, Security, and OT management solutions. They will act as a strategic advisor to customers and partners, ensuring successful implementation and alignment with industry governance standards.
The consultant will provide solution leadership and expertise to support customers during sales engagements by leveraging Integrated Risk Management solutions. They are responsible for configuring solution environments, developing sales campaigns, and collaborating with product teams to enhance platform capabilities.
The Global Partner Manager will lead go-to-market alignment and co-innovation initiatives to expand the partner's practice area for the Autonomous Workforce. They are responsible for executing global partner account plans, driving revenue growth, and ensuring operational consistency across regional teams.
The Senior Consultant will develop value-based models to articulate the business impact of ServiceNow products across various industries. They will also collaborate with cross-functional teams to support go-to-market strategies and design value-driven content and tools.
The role involves building, configuring, and managing applications and workflows to optimize enterprise environments. You will design scalable software solutions while partnering with cross-functional teams to deliver high-quality, customer-focused features.
You will drive new business sales revenue through a SaaS license model by executing territory and account planning strategies. This role involves building relationships with C-suite executives and orchestrating virtual teams to deliver IT solutions.
The Solution Architect will lead pre-sales activities, solution scoping, and technical architecture design for ServiceNow's Operations Technology Management solutions. They will also act as a lead engagement member, providing architectural guidance and mentoring delivery teams to ensure successful customer outcomes.
You will build solution-ready LLM-enabled applications by partnering with customers to identify high-value opportunities and deliver scalable AI solutions. You will also codify reusable assets and influence the platform roadmap through field-tested insights.
The Director will lead services delivery execution for Security and Risk customers across the Americas, managing senior-level consultants to drive strategic initiatives. They will partner with cross-functional teams to implement AI-powered security automation and ensure high-quality customer outcomes.
You will build and deploy production-ready, LLM-enabled applications while partnering with strategic customers to solve mission-critical challenges. Additionally, you will codify reusable patterns and SDKs to accelerate future AI engagements across the enterprise.
The Associate Creative Director of Motion Design will lead end-to-end motion design projects for major brand initiatives and events while defining the brand's motion language. They will also mentor team members, manage external agencies, and integrate AI-driven tools to enhance creative workflows.
Lead services delivery execution for Security and Risk customers across the US and Canada while managing a team of senior technical and business process consultants. Drive strategic initiatives, expand the ServiceNow security footprint, and foster executive relationships to ensure customer success and revenue growth.
The role involves creating a self-service customer experience and managing the Training @ Scale roadmap in collaboration with IT and curriculum development teams. You will also design feedback loops to drive innovation and contribute to revenue models that align with corporate goals.
Lead and manage business operations for the global Sales function, including executive-level special projects and cross-functional collaboration. Drive operational excellence, monitor KPIs, and ensure alignment of strategies across the organization.
Lead a global team of solutions architects to define the architecture, technology stack, and integration points for enterprise systems and platforms. Drive alignment between solution design and business requirements while managing vendor evaluations and cross-functional execution.
You will drive new business sales revenue within the SLED sector by executing account and territory planning strategies. You will also act as a trusted advisor to C-suite stakeholders, orchestrating internal teams to deliver comprehensive cybersecurity and AI-driven solutions.
Provide senior technical strategy and architecture expertise to partners to accelerate solution co-creation and commercial success. Lead technical workshops, develop reusable practice assets, and mentor partner teams on positioning and competitive differentiation.
You will be responsible for architecting and deploying high-impact AI solutions on the Moveworks ServiceNow platform to solve complex customer business challenges. This role involves full-stack ownership of the delivery lifecycle, from initial solution design to integration and ongoing product tuning.
Serve as the primary technical authority for Operational Technology (OT) to enable customers and partners in maximizing the value of the Armis platform. Lead complex technical investigations, design scalable architectural solutions, and act as a trusted advisor for high-stakes customer engagements.
The role involves leading the application security program and integrating vulnerability management into the VIPR framework across all products. You will collaborate with engineering teams to automate security pipelines and ensure secure design practices throughout the software development lifecycle.
The Manager will oversee team management, career development, and project prioritization while driving a culture of automation and infrastructure reliability. They will also act as a crisis manager to orchestrate sustainable solutions and support the onboarding of new technologies and team members.
The consultant will lead technical demonstrations, proof-of-value installations, and training sessions for the Armis platform. They will also collaborate with sales teams to address prospect needs and develop new use cases for internal and external stakeholders.
You will own the end-to-end technical relationship with enterprise customers, designing and implementing high-impact AI solutions on the Moveworks Platform. This involves collaborating with internal engineering teams and customer stakeholders to architect secure integrations and drive strategic AI roadmaps.
The Senior Platform Architect acts as an advisor to help customers build a technical foundation and design solutions on the ServiceNow platform. They are responsible for managing technical governance, aligning with leading practices, and guiding cross-functional teams to achieve digital transformation goals.
The Brand Strategist will develop and stress-test brand positioning, architecture, and competitive strategies across the ServiceNow portfolio. They will also conduct audience research and buyer insight analysis to inform strategic recommendations for leadership.
You will build and manage a Canadian-based sovereign cloud on Google Cloud while contributing to globally distributed infrastructure using code-defined solutions. The role involves developing new services, managing enterprise infrastructure at scale, and collaborating with SRE and networking teams to ensure environment stability.
The role involves defining digital product strategy, managing M&A digital integrations, and creating playbooks for product launches. You will partner with cross-functional teams to align digital experiences with business goals and ensure operational readiness.
You will build and own automated evidence collection pipelines and continuous control monitoring systems to replace manual compliance processes. You will also lead technical engagements with external auditors and define the compliance strategy for various regulatory frameworks.
The Sales Engineer will lead technical demonstrations, proof-of-value deployments, and training sessions to showcase the Armis platform. They will also collaborate with prospects to address technical needs and develop new use cases throughout the sales process.
You will drive new business revenue through SaaS license sales by developing territory plans and managing relationships with C-suite executives. Additionally, you will orchestrate account strategies by leading virtual teams and providing expert advice on IT roadmaps.
You will drive new business sales revenue through a SaaS license model by developing account strategies and managing C-suite relationships. You will also orchestrate virtual teams and act as a trusted advisor to help customers integrate AI into their IT roadmaps.
The Senior Platform Architect acts as an advisory lead to help customers establish a robust technical foundation and design solutions on the ServiceNow platform. You will engage with executive and technical teams to translate business goals into architectural blueprints and ensure long-term platform health.
The Senior Editor will shape and produce high-quality thought leadership content for the Workflow hub, acting as a strategist, storyteller, and operator. They will manage the editorial calendar, pitch original ideas, and collaborate with cross-functional teams to ensure content aligns with business priorities.
Serve as the subject matter expert for OT cyber visibility, architecture, and governance across complex ICS environments. Lead the deployment of security platforms and align network architecture with industry standards to reduce business risk.
Act as the primary technical authority and liaison between customers and internal Product/Engineering teams to resolve complex architectural challenges. Design advanced vulnerability prioritization models and create technical playbooks to enable the Customer Success organization.
Act as a technical and domain expert to support the Risk & Security sales team in driving new business through discovery workshops and product demonstrations. Collaborate with product management to provide feedback on enhancements and identify cross-product sales opportunities.
Lead security conversations and support sales teams by addressing customer inquiries and security questionnaires for cloud and AI solutions. Collaborate with internal teams to resolve security incidents, conduct postmortems, and propose structural design changes to improve the cloud security posture.
Lead and scale teams to build internal and customer-facing AI evaluation platforms and infrastructure. Define the strategy for benchmark design, automated scoring pipelines, and quality monitoring frameworks to ensure AI reliability and safety.
The role involves designing and implementing high-impact AI agent solutions and secure integrations for enterprise customers. You will act as a technical advisor to customers while providing a feedback loop to the product and engineering teams to influence platform evolution.
The role involves designing and implementing high-impact AI agent solutions and secure integrations for enterprise customers on the Moveworks platform. It also requires acting as a technical advisor to customers and providing a feedback loop to the product and engineering teams.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Architect and build AI-native products and autonomous agentic systems for ITSM and ITOM portfolios. Lead technical strategy, validate hypotheses through prototyping, and establish architecture patterns to improve enterprise service operations.
Architect and develop core frameworks to enhance user experience and embed generative AI capabilities into the ServiceNow platform. Lead large-scale technical initiatives, drive architectural standards for data collection, and mentor other engineers.
The Platform Architect provides technical advisory to customers to establish a strong ServiceNow foundation and design solutions for long-term success. They are responsible for technical governance, instance health, and translating business goals into architectural blueprints.
Design and build an AI-driven defense framework to automate the SOC and incident response lifecycle using agentic AI and MCP systems. Architect a proactive threat hunting program and collaborate cross-functionally to ensure corporate systems are automation-ready.
The role involves acting as an architectural advisor to help customers establish a technical foundation and design solutions on the ServiceNow platform. Key duties include managing technical governance, reducing technical debt, and translating business goals into architectural blueprints.
You will produce new business sales revenue from a SaaS license model through account planning and field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping to orchestrate account strategies.
You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospects, and completing field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping to orchestrate account strategies across a virtual team.
You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospects, and completing field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping while orchestrating an account strategy across a virtual team.
The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the designated area. This includes building relationships with Mid-Market clients and achieving sales quotas through territory planning and field-based sales activities.
Lead the development of next-generation Observability applications and shape the vision and execution of observability for cloud-native systems. Mentor a high-performing engineering team and implement AI/ML-powered observability solutions.
Support execution of GTM programs that drive Hyperscaler pipeline generation and partner enablement. Prepare and maintain reporting and dashboards to provide visibility into program health and progress.
The Accessibility & AI Specialist will define and implement accessibility standards across internal applications and collaborate with cross-functional teams to integrate accessibility into the employee experience lifecycle. This role also involves leading initiatives to position the company as a leader in AI & Accessibility.
Define and deliver executive-level messaging and packaging for the Core Business Suite. Partner with enterprise sales to co-pitch the suite to CIOs and executive buyers, ensuring a compelling narrative is communicated.
The Product Marketing Director will build differentiated storytelling messaging and positioning to establish ServiceNow as a leader in enterprise security and AI governance. They will develop programs and content to support product launches and drive customer adoption while collaborating with various teams to refine the customer value proposition.
Lead a team driving business development initiatives to embed ServiceNow’s technologies into partner solutions. Engage with partners to create joint pipelines and ensure CRM and AI are integral to their business strategies.
Manage product development activities and oversee the daily activities of the development team. Collaborate with product management, design, support, and other development teams to create high-quality solutions.
The Customer Outcomes Technical Consultant is responsible for configuring the ServiceNow Platform to achieve customer outcomes. This role involves participating in workshops, delivering workflow solutions, and advising customers on platform capabilities.
The role involves defining and executing a multi-year AI-native network observability strategy and designing capabilities that leverage AI/ML for predictive and automated observability. The product manager will own the end-to-end product lifecycle, ensuring the observability platform evolves into a self-healing, compliance-assured solution.
The Senior Staff Product Manager will define and execute a multi-year AI-native network observability strategy, focusing on predictive and automated observability. This role involves designing AI/ML-powered telemetry pipelines and ensuring compliance-aware observability solutions for cloud environments.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.
