The Manager of Customer Success leads a team of CSMs to drive enterprise customer outcomes, retention, and expansion. This role involves coaching team members, managing portfolio health, and engaging directly with senior security and technology executives.
ServiceNow
305 Remote Job Openings at ServiceNow
You will drive new business sales revenue through a SaaS license model by developing relationships with C-suite executives and orchestrating account strategies. You will act as a trusted advisor to customers, identifying the right support resources to help them achieve their IT roadmap goals.
You will drive new business sales revenue through a SaaS license model by executing account and territory planning strategies. Additionally, you will build relationships with C-suite executives and orchestrate cross-functional teams to deliver comprehensive IT solutions.
The Manager of Customer Success leads a team of CSMs to drive enterprise customer outcomes, retention, and expansion. This role involves setting operational rhythms, coaching team members, and engaging directly with senior security stakeholders to ensure value realization.
Design, build, and operate cloud-native engineering platforms to enhance software validation, release confidence, and production readiness. Partner with engineering teams to implement automation, observability, and reliability signals while mentoring staff on best practices.
The Senior Manager will own major GTM initiatives end-to-end, designing and operationalizing process architecture that connects Marketing, GBA, and Sales. They will translate business strategy into clear requirements, manage cross-functional handoffs, and drive adoption through structured process design.
The role involves documenting end-to-end business processes and translating them into clear requirements for technical and systems teams. Additionally, the manager will drive AI-enabled efficiency and coordinate cross-functional delivery initiatives.
Develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team to achieve KPIs. Serve as an executive sponsor and escalation point for strategic partners while collaborating with internal leadership to drive performance and business planning.
The Director of Strategic Partners will develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team. They will serve as an executive sponsor, drive partner performance through business plans, and collaborate with internal leadership to ensure alignment with company priorities.
Develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team to achieve KPIs. Serve as an executive sponsor and escalation point to ensure partner engagement and alignment with company priorities.
Develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team to achieve KPIs. Serve as an executive sponsor and escalation point to ensure partner engagement and alignment with company priorities.
The Executive Assistant will manage complex calendars, coordinate travel, and handle expense reconciliation for leadership. They will also facilitate internal workstreams, draft correspondence, and assist with new hire onboarding processes.
Director, Enterprise Sales - Strategic Payer - North East
ServiceNow
·
Full Time
·
2 days ago
ServiceNow
Build and lead a team of sales executives to drive new business growth and develop regional sales strategies. Manage pipeline, forecasts, and C-level relationships while collaborating with internal departments to ensure customer success.
Develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team to achieve KPIs. Serve as an executive sponsor for strategic partners and collaborate with internal leadership to ensure partner engagement and performance.
Copy of Dir, Alliances & Channels Ecosystem (Armis/Veza)
ServiceNow
·
Full Time
·
2 days ago
ServiceNow
The Director of Strategic Partners will develop and execute the strategy for GSI, CSP, and technology partner ecosystems while managing a sales-oriented team. They will serve as an executive sponsor, drive partner performance through business plans, and collaborate with internal leadership to ensure alignment with company priorities.
You will drive new business revenue through SaaS license sales by executing account and territory planning within the SLED vertical. You will also orchestrate cross-functional account strategies and serve as a trusted advisor to C-suite executives regarding their IT roadmaps.
You will drive new business sales revenue through a SaaS license model by developing relationships with C-suite executives and orchestrating account strategies. You will act as a trusted advisor to customers, identifying the right specialist resources to support complex deals and IT roadmaps.
Lead the product vision and execution for autonomous AI agent products, operating as a builder who prototypes and ships new capabilities. Define platform primitives for orchestration, memory, and governance while driving adoption and measurable outcomes across enterprise workflows.
Partner with global business owners to design and optimize Anaplan-based planning processes while managing cross-functional initiatives. Lead end-to-end implementation projects, including requirement gathering, UAT execution, and the development of comprehensive enablement programs.
You will drive new business sales revenue through SaaS licensing by executing account and territory planning strategies. You will also act as a trusted advisor to C-suite executives, orchestrating internal teams to align ServiceNow solutions with client IT roadmaps.
You will drive new business revenue through SaaS license sales by developing territory plans and managing relationships with C-suite executives. You will also orchestrate account strategies while leading virtual teams to provide IT roadmap solutions to customers.
You will drive new business revenue through SaaS license sales by developing territory plans and managing relationships with C-suite executives. Additionally, you will orchestrate account strategies by leading virtual teams and providing expert advice on IT roadmaps.
You will drive new business sales revenue through a SaaS license model by developing account strategies and managing C-suite relationships. You will also orchestrate virtual teams and act as a trusted advisor to help customers integrate AI into their IT roadmaps.
The Senior Program Manager will lead end-to-end planning and execution for strategic marketing transformation programs while driving cross-functional accountability. They will also integrate AI-native workflows into operational processes to improve efficiency and deliver measurable business outcomes.
The Senior Director will define and scale a new customer-facing product engagement model for Core Business Workflows, focusing on AI-powered solutions and customer transformation. This role involves leading a specialized team to conduct proofs of value, innovation workshops, and strategic engagements to drive product adoption and influence roadmap strategy.
You will lead end-to-end strategic transformation programs and M&A integrations by translating business priorities into actionable roadmaps. You will also drive cross-functional collaboration and implement AI-native workflows to improve operational efficiency and program outcomes.
The Senior Program Manager will lead end-to-end planning and execution for marketing transformation programs while driving cross-functional accountability. They will also integrate AI-native workflows into operational processes to improve efficiency and deliver measurable business outcomes.
The Anaplan Project Manager Specialist will partner with global business owners to design and optimize planning processes using Anaplan. They will also lead cross-functional initiatives, manage project timelines, and drive user adoption through effective change management and enablement programs.
Sr Advisory Solution Consultantβ Security, Identity & Exposure Management
ServiceNow
·
Full Time
·
3 days ago
ServiceNow
Partner with Sales to lead technical discovery, solution design, and customer validation for complex security and identity challenges. Deliver compelling technical demonstrations and support proof-of-value engagements to connect technical capabilities to measurable business outcomes.
The Senior Principal Platform Architect provides technical advisory services to help customers establish a robust foundation on the ServiceNow platform. They lead architectural design, ensure technical governance, and align solutions with long-term digital transformation goals.
You will drive new business sales revenue through a SaaS license model by developing territory plans and managing C-suite relationships. You will also orchestrate account strategies by leading virtual teams and acting as a trusted advisor on IT roadmaps.
You will partner with enterprise customers to drive product value and adoption while serving as a trusted advisor to executive sponsors. Additionally, you will collaborate cross-functionally to translate business needs into product requirements and iterate on customer onboarding strategies.
The Implementation Manager oversees the end-to-end delivery of the Moveworks platform, managing project timelines, scope, and stakeholder governance. They lead cross-functional teams to build and launch agentic workflows while ensuring successful customer adoption and organizational readiness.
You will drive new business sales revenue through a SaaS license model by developing relationships with C-suite personas and orchestrating account strategies. You will act as a trusted advisor to customers, identifying the right resources to support their IT roadmap and business goals.
Sr Staff Product Manager - Cross-APEX Licensing and Entitlement
ServiceNow
·
Full Time
·
4 days ago
ServiceNow
The role serves as the centralized owner for end-to-end licensing, entitlement, and usage governance across the platform ecosystem. You will lead a cross-functional board to align product, engineering, and finance teams while defining standards for consumption-based business models.
You will drive new business sales revenue through a SaaS license model by developing relationships with C-suite executives and orchestrating account strategies. You will act as a trusted advisor to customers, identifying the right resources to support deals and aligning ServiceNow solutions with their IT roadmaps.
Sr Staff Product Manager - Cross-APEX Licensing and Entitlement
ServiceNow
·
Full Time
·
4 days ago
ServiceNow
The role serves as the centralized owner for end-to-end licensing, entitlement, and metering governance across the platform ecosystem. You will lead cross-functional boards to align product, engineering, and finance teams while establishing a single source of truth for usage data and compliance standards.
The Advisory Solution Consultant will lead discovery workshops and provide technical product demonstrations to align ServiceNow solutions with customer needs. They will also support sales cycles by acting as a domain expert and collaborating with product management to drive revenue growth.
Sr Staff Product Manager - Cross-APEX Licensing and Entitlement
ServiceNow
·
Full Time
·
4 days ago
ServiceNow
The role serves as the centralized owner for end-to-end licensing, entitlement, metering, and governance requirements across the platform. You will lead a cross-functional governance board to align product, engineering, legal, and finance teams on scalable licensing standards and data models.
Drive large-scale, high-visibility cross-functional programs across the APEX organization to deliver measurable business outcomes. Establish governance frameworks and scalable processes while leveraging AI to optimize workflows and accelerate execution.
The Design Director will lead the global brand vision and strategy, ensuring consistency and scalability across all ServiceNow products and touchpoints. They are responsible for fostering an inclusive design culture and driving high-performing teams to deliver breakthrough brand solutions.
The Senior Platform Architect acts as an advisory lead to help customers establish a robust technical foundation and design solutions on the ServiceNow platform. You will engage with executive and technical teams to translate business goals into architectural blueprints and ensure long-term platform health.
You will partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors. Additionally, you will collaborate cross-functionally to translate business needs into solutions while iterating on customer onboarding and adoption strategies.
The Principal Engineer will define the multi-year technical architecture for the AI Control Tower portfolio and establish an AI-forward developer experience. They will act as a technical multiplier across engineering teams to ensure AI agents are governable, secure, and observable.
The Senior Business Manager acts as a strategic advisor to the GVP of Product Delivery and Innovation, driving operational excellence and cross-functional alignment. They are responsible for managing the organization's operating rhythm, leading high-priority initiatives, and shaping executive messaging.
The Principal Product Manager will define the vision and roadmap for the Enterprise AI intelligence systems portfolio, including AI agents and foundation services. They will drive end-to-end execution by collaborating with engineering and data teams while building structured feedback loops for internal AI adoption.
The Senior Editor will shape and produce high-quality thought leadership content for the Workflow hub, acting as a strategist, storyteller, and operator. They will manage the editorial calendar, pitch original ideas, and collaborate with cross-functional teams to ensure content aligns with business priorities.
The strategist will partner with sales teams to develop industry-relevant value narratives and business cases for strategic financial services customers. They are responsible for driving pipeline expansion and infusing value-based insights into executive-level customer engagements.
You will drive new business revenue through SaaS license sales by executing account and territory planning strategies. Additionally, you will build relationships with C-suite executives and orchestrate internal teams to deliver comprehensive IT solutions.
The Senior Executive Recruiter will lead high-impact executive searches for Go-To-Market and Corporate functions, advising senior leadership on talent strategy. They will design innovative pipeline strategies and manage the full-cycle search process to attract and assess senior-level passive talent.
The Director of Platform Architecture leads high-performance teams to shape architectural vision and drive AI-enabled digital transformation for enterprise customers. This role manages resource allocation, fosters executive-level relationships, and ensures the adoption of scalable platform strategies across a portfolio of accounts.
Represent the security organization in customer-facing security incidents, cases, and inquiries while managing triage and investigation of security matters. Develop AI solutions for automating repetitive tasks and create documentation to enhance security maturity and operational excellence.
Define and execute the AI-Native Product-Led Motion strategy to drive adoption, expansion, and growth across the ITSM portfolio. Lead cross-functional teams to build data-driven growth engines and design exceptional product-led experiences that accelerate customer value realization.
The Partner Technical Architect serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, technical discovery, and co-innovation initiatives to align partner offerings with platform capabilities and customer outcomes.
The Partner Technical Architect serves as the primary strategic interface for global partners, driving growth through pre-sales technical excellence and AI-first solution strategy. They lead joint business planning, design scalable offerings, and orchestrate co-innovation to ensure partner-led customer success.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Oversee the market success of ServiceNow's Customer Workflow products by supporting territory strategy and account planning. Partner with customers to envision digital transformation value and coach internal teams on specialty solution opportunities.
Serve as the primary strategic and technical interface for global partners to drive growth through pre-sales excellence and AI-first technology adoption. Translate platform capabilities into scalable, outcome-driven offerings while leading technical discovery and architectural validation.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead executive relationship management and produce new business for ServiceNow's largest existing accounts in the strategic retail sector. Coordinate virtual teams across solution sales, consulting, and professional services to deliver strategic outcomes and achieve financial targets.
Lead enterprise-wide reliability and infrastructure projects while architecting scalable solutions for Cloud, Prem, and SaaS customers. Drive technical innovation, establish SRE best practices, and manage critical incident response and root cause analysis.
Director, Product & Solutions Marketing -Autonomous IT & AI-Native Workflows
ServiceNow
·
Full Time
·
6 days ago
ServiceNow
Define the portfolio-level narrative and GTM strategy for Autonomous IT, connecting various product lines into a single coherent category. Act as the primary voice for Autonomous IT with customers, analysts, and press while leading a team of product marketers.
The Art Director will lead the conceptual development and execution of marketing campaigns across digital, social, film, and print channels. They will partner with cross-functional teams and external partners to elevate the ServiceNow brand through high-quality visual storytelling.
Identify and close new business opportunities by strategically navigating prospective accounts to drive net new revenue growth. Develop territory plans and orchestrate the transition of closed accounts to the Account Management team.
Design and build the agent execution harness and orchestration layer to enable AI agents to reason over enterprise data and execute workflows. Lead the development of evaluation frameworks, prompt management systems, and LLM integration strategies to ensure reliability and scalability at Fortune 500 scale.
Drive new business sales revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead the Insurance Go-To-Market strategy for the AMS region by identifying and localizing solutions for the Financial Services market. Drive revenue growth through pipeline development, partner execution, and close collaboration with product teams to define the industry roadmap.
Develop strategic market and product line business plans to support the EMEA President and GTM team. Analyze large datasets and market trends to create impactful presentations and data-driven recommendations.
Serve as the primary technical authority for Operational Technology (OT) to help customers maximize the value of Armis Centrix in industrial environments. Lead complex technical investigations, design scalable OT architectures, and influence product innovation based on customer needs.
The Principal Platform Architect provides technical advisory to help customers establish a technical foundation and design solutions on the ServiceNow Platform. They guide customers and partners on instance strategy, technical governance, and the reduction of technical debt to ensure long-term success.
The Success Advocate manages a portfolio of customers to drive adoption and ensure they achieve business outcomes using ServiceNow products. This includes providing prescriptive guidance, managing technical health, and resolving escalated client issues.
Lead the end-to-end vulnerability and detection lifecycle by integrating threat intelligence and exploit data to drive risk-based decisions. Develop and maintain the Armis Vulnerability Prioritization Model while delivering technical reports and workshops to global stakeholders.
Lead the Application Security program by architecting and automating security postures across SaaS and on-prem platforms. Integrate application vulnerabilities into the VIPR framework and collaborate with engineering teams to remediate risks throughout the SDLC.
Principal Security Product Manager | Identity and Access Management (IAM)
ServiceNow
·
Full Time
·
9 days ago
ServiceNow
Establish a unified product strategy and roadmap for a fragmented identity and access portfolio to consolidate governance narratives. Align engineering, design, and architecture teams to deliver customer-centric security solutions and drive measurable outcomes like NRR and deployment timelines.
Principal Security Product Manager | Identity and Access Management (IAM)
ServiceNow
·
Full Time
·
10 days ago
ServiceNow
Establish a unified product strategy and roadmap for a fragmented identity and access portfolio to consolidate governance narratives. Align engineering, design, and architecture teams to deliver customer-centric security solutions and AI-assisted access intelligence.
Lead and mentor a team of UX designers to create AI-native digital experiences for ServiceNow University. Collaborate with product management and engineering to execute product roadmaps and deliver user-centered solutions.
Manager, Product Design, Customer & Partner Experience
ServiceNow
·
Full Time
·
10 days ago
ServiceNow
Lead and mentor a team of UX designers to create AI-native digital experiences for ServiceNow University. Collaborate with product management and engineering to drive the product lifecycle from research to delivery.
Define and execute the AI-Native Product-Led Motion strategy for the AI-native ITSM portfolio to drive adoption and growth. Own the end-to-end customer journey from initial AI interaction through enterprise-scale value realization using data-driven insights.
Serve as the subject matter expert for OT cyber visibility, architecture, and governance across complex ICS environments. Lead the deployment of security platforms and align network architecture with industry standards to reduce business risk.
Lead the integration of vulnerability discovery, prioritization, and response into a unified customer program across APJ/APAC. Own the end-to-end vulnerability lifecycle and develop the Armis Vulnerability Prioritization Model to guide customer risk posture.
Act as the primary technical authority and liaison between customers and internal Product/Engineering teams to resolve complex architectural challenges. Design advanced vulnerability prioritization models and create technical playbooks to enable the Customer Success organization.
Lead the end-to-end go-to-market strategy and execution for ITSM products using product-led growth and sales methodologies. Collaborate with inbound product management and engineering to align product roadmaps with customer adoption and expansion goals.
The Commercial Account Executive is responsible for generating new business revenue from software licenses within mid-market clients. This involves developing regional sales strategies, conducting product demonstrations, and managing accounts to ensure customer satisfaction.
Design and build the automation layer for the Forecast Engine to turn cloud capacity and cost actuals into forward-looking forecasts. Develop scheduled runs, variance tracking, and alerting systems to drive Future Capacity Reservation recommendations.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead the strategy and execution for Partner Solution Engineers to ensure partners are enabled to generate leads and close deals. Manage the partner ecosystem, track KPIs, and serve as the executive technical presence for cybersecurity solutions.
Define and deliver a coherent, differentiated product portfolio narrative across Product, Marketing, Brand, and Communications. Lead the Messaging Guild to standardize and elevate storytelling quality for keynotes, executive presentations, and major market moments.
Lead the technical execution of the bug bounty program by reproducing vulnerabilities, performing root cause analysis, and verifying fixes. Act as the primary technical contact for external researchers and mentor junior engineers on triage standards.
The Sr. CRM Account Executive is responsible for owning the full sales cycle for CRM and Customer Workflow solutions within a designated territory. This includes developing account plans, building executive-level relationships, and driving pipeline generation to achieve revenue objectives.
Act as a trusted advisor to sales teams by leading the structuring and negotiation of complex, non-standard SaaS transactions. Drive alignment between customer executives and internal functions to ensure deals meet revenue, legal, and operational guidelines.
Senior Staff Cloud Security Engineer β Financial Services - Office of the CISO
ServiceNow
·
Full Time
·
12 days ago
ServiceNow
Lead security conversations and provide pre- and post-sales support for Financial Services customers in Canada. Address security inquiries, manage cloud security experiences, and propose design changes to improve the company's security posture.
Senior Staff Cloud Security Engineer β Office of the CISO
ServiceNow
·
Full Time
·
12 days ago
ServiceNow
Lead security conversations and support sales efforts for Canada Financial Services customers, focusing on cloud and AI security. Address customer inquiries, manage security questionnaires, and propose structural design changes to improve the cloud security posture.
Senior Staff Cloud Security Engineer | Operational Technology | Office of CISO
ServiceNow
·
Full Time
·
12 days ago
ServiceNow
Lead security conversations and support sales efforts for Canadian Energy and Utility customers regarding cloud and AI implementations. Manage security questionnaires, conduct customer calls, and propose structural design changes to improve the cloud security posture.
Own the product strategy and execution for Action Fabric, focusing on the headless access layer for agentic AI platforms. Define consumption economics, pricing models, and telemetry frameworks to monetize platform actions through AI integration.
Drive long-term revenue growth in the EMEA region by leading the strategy and negotiation of complex, high-value strategic transactions exceeding $10M. Act as a deal expert and primary point of contact for strategic customers to accelerate sales cycles and optimize commercial structures.
Manage the end-to-end operational readiness of new commercial models and product pricing for major releases. Partner with cross-functional teams to drive requirements gathering, testing, and the implementation of pricing frameworks.
Senior CRM Account Executive - Transportation & Logistics
ServiceNow
·
Full Time
·
13 days ago
ServiceNow
The Senior CRM Account Executive oversees the market success of ServiceNow's CRM products within the Transportation & Logistics vertical. This includes driving territory strategy, coaching team members, and partnering with customers to envision digital transformation value.
Lead a team of Sales Executives to drive new business growth and execute the Go-To-Market strategy for cybersecurity in Canada. Manage pipeline forecasting, C-level relationship development, and cross-functional alignment with Solution Consulting and Marketing.
Develop industry-relevant value narratives and financial business cases to drive revenue growth within the Financial Services Insurance sector. Partner with sales teams to engage C-suite stakeholders and align ServiceNow solutions with customer P&L goals.
Remotely lead and motivate a team of Enterprise BDRs to achieve pipeline generation and meeting goals. Collaborate with Growth Operations and Demand Generation teams to optimize inbound and outbound marketing campaigns.
Senior Staff Inbound Product Manager, ServiceNow SDK -Platform Agentic Build Lifecycle Team
ServiceNow
·
Full Time
·
13 days ago
ServiceNow
Own the multi-year product strategy and roadmap for the ServiceNow SDK and Fluent APIs to enable agentic app development. Define the evolution of the SDK from an authoring tool to an operational surface for both human and AI agents.
Senior Staff Inbound Product Manager - Sourcing and Procurement
ServiceNow
·
Full Time
·
13 days ago
ServiceNow
Drive the product planning and execution of new Sourcing and Procurement products by partnering with engineering, design, and GTM teams. Lead the product roadmap, prototype new features, and integrate the voice of the customer to ensure product-market fit.
Lead the Insurance Go-to-Market strategy for the AMS region by identifying and localizing solutions for the Financial Services market. Drive revenue growth through pipeline development, partner execution, and close collaboration with product teams to define the industry roadmap.
Drive large strategic opportunities through 'Dream Big Engagements' and conduct quarterly value reviews with C-suite executives. Collaborate cross-functionally to develop industry-specific go-to-market strategies and increase annual contract value.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Oversee the market success of CRM products within the manufacturing sector by supporting territory strategy and account planning. Partner with customers and internal teams to envision digital transformation value and coach sales staff on specialty solution opportunities.
The role involves managing customer-facing security incidents and acting as the primary point of contact for security and privacy matters. Responsibilities include automating repetitive tasks using AI and developing security training programs for internal and external stakeholders.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business revenue through a SaaS license model by executing account and territory plans. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business revenue through a SaaS license model by executing account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Senior Manager, Influencer Marketing & Amplification Lead
ServiceNow
·
Full Time
·
16 days ago
ServiceNow
Lead the global influencer strategy and establish a Center of Excellence to drive brand awareness and credibility through creator partnerships. Manage the end-to-end process from creative vision and relationship cultivation to paid amplification and performance measurement.
The Solution Consultant acts as a technical expert to develop and position product-specific AI solutions during sales cycles. They lead discovery workshops, provide product demonstrations, and collaborate with product management to align solutions with customer needs.
Own the strategic vision and content architecture for ServiceNow's social presence across platforms like LinkedIn, Meta, TikTok, and YouTube. Partner with cross-functional teams to drive brand awareness, cultural relevance, and community engagement for enterprise buyers.
Define and execute program plans with cross-functional GTM teams to ensure commercial and operational readiness for SaaS launches. Lead NPI transformation initiatives, manage KPIs, and provide data-driven recommendations to leadership to optimize the customer journey.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Act as a technical expert to develop and position product-specific AI solutions during sales cycles to achieve revenue goals. Lead discovery workshops, conduct product demonstrations, and collaborate with product management to align solutions with customer needs.
Manage a portfolio of mid-market enterprise customers to drive adoption and value realization of the Moveworks AI Assistant. Act as a trusted advisor to executives, aligning AI solutions with strategic business outcomes and influencing product roadmaps.
Advisory Presales Solution Consultant - Risk & SecOps
ServiceNow
·
Full Time
·
16 days ago
ServiceNow
Act as a technical and domain expert to support the Risk & Security sales team in driving new business through discovery workshops and product demonstrations. Collaborate with product management to provide feedback on enhancements and identify cross-product sales opportunities.
Design and develop scalable, production-grade agentic AI systems and software components. Mentor engineers and collaborate with product managers to translate requirements into high-performance AI-powered solutions.
Manage a portfolio of mid-market enterprise customers to drive adoption and value realization of the Moveworks AI Assistant. Act as a trusted advisor to executives, aligning AI solutions with strategic business outcomes and influencing product roadmaps.
Sr Staff Product Manager - Cross-APEX Licensing and Entitlement
ServiceNow
·
Full Time
·
17 days ago
ServiceNow
The role serves as the centralized owner for end-to-end licensing, entitlement, and usage governance across multiple business units. It involves establishing a cross-functional governance board and defining the authoritative data model for consumption-based business infrastructure.
Sr Staff Product Manager - Cross-APEX Licensing and Entitlement
ServiceNow
·
Full Time
·
17 days ago
ServiceNow
The role serves as the centralized owner for end-to-end licensing, entitlement, and usage governance across multiple business units. It involves establishing a cross-functional governance board and defining the authoritative data model for consumption-based business models.
Staff Product Manager β Integration Security & AI Gateway
ServiceNow
·
Full Time
·
17 days ago
ServiceNow
Define and drive the roadmap for Integration Security and AI Gateway Security to govern machine-to-machine interactions and agentic AI workflows. Partner with cross-functional teams to deliver secure, developer-friendly capabilities and ensure compliant AI-to-tool interactions.
Design and develop scalable, production-grade agentic AI systems and reusable software components. Collaborate with product managers to translate requirements into architected solutions while mentoring other engineers on AI practices.
Design and develop scalable, production-grade AI agentic systems and software components. Collaborate with product managers to translate requirements into architected solutions while mentoring other engineers on AI best practices.
Senior Manager, Customer Success Mid Market - Moveworks
ServiceNow
·
Full Time
·
17 days ago
ServiceNow
Lead and mentor a team of Customer Success Managers to drive value realization and retention for mid-market customers. Develop scalable playbooks, manage portfolio risk, and act as a strategic advisor on AI adoption.
Lead the delivery of complex product development programs and strategic initiatives within the APEX organization to drive growth and operational excellence. Champion AI-native ways of working to accelerate program delivery and synthesize intelligence across workstreams.
Senior Staff Cloud Security Engineer β Office of the CISO
ServiceNow
·
Full Time
·
18 days ago
ServiceNow
Lead security conversations and support sales teams by addressing customer inquiries and security questionnaires for cloud and AI solutions. Collaborate with internal teams to resolve security incidents, conduct postmortems, and propose structural design changes to improve the cloud security posture.
Lead the delivery of complex product development programs and strategic initiatives within the APEX organization to drive growth and innovation. Champion AI-native ways of working to increase team throughput and optimize program delivery across the portfolio.
Lead the operational aspects of the ServiceNow.org nonprofit business unit to drive strategic growth and efficiency. Collaborate with leadership to set organizational vision, manage budgets, and implement GTM strategies across the revenue cycle.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead the global AWS business to drive Net New ACV and manage a profitable P&L through strategic co-sell GTM engines. Build executive relationships with AWS and customers to drive joint innovation and revenue growth.
Enterprise Account Exec (Enterprise Tech, Cybersecurity)
ServiceNow
·
Full Time
·
18 days ago
ServiceNow
Drive new business revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business revenue through a SaaS license model by managing account and territory planning for major Canadian retail clients. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead services sales and delivery execution for ServiceNow customers across Canada to drive regional revenue and growth. Manage high-level customer relationships and oversee a professional services team to ensure successful solution implementation.
Sr Enterprise Account Exec, Cybersecurity (Education)
ServiceNow
·
Full Time
·
19 days ago
ServiceNow
Drive new business sales revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Enterprise Account Exec (Enterprise Tech, Cybersecurity)
ServiceNow
·
Full Time
·
19 days ago
ServiceNow
Drive new business revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Serve as the primary strategic interface for global partners to drive growth through pre-sales technical excellence and AI-first technology adoption. Translate platform capabilities into repeatable, outcome-driven offerings while leading technical discovery and architectural validation.
The Solution Sales Manager oversees the market success of CRM products by supporting territory strategy and account use case execution. They partner with customers to envision digital transformation value and coach account teams on specialty solution opportunities.
Forward Deployed Solution Engineer β Applied AI FDE
ServiceNow
·
Full Time
·
20 days ago
ServiceNow
Design and implement production-ready, AI-native software solutions and LLM pipelines for strategic enterprise customers. Codify reusable assets and provide field-tested insights to influence the internal platform roadmap.
Guide ITSM operational activities and drive strategic initiatives to optimize service management practices across the Digital Technology organization. Design and mature service management processes while partnering with executives and engineering teams to improve operational efficiency and customer experience.
Senior Solution Sales Executive, FinServ - Moveworks
ServiceNow
·
Full Time
·
20 days ago
ServiceNow
Oversee the market success of Moveworks products by supporting territory strategy and account use case execution. Partner with account teams and customers to envision digital transformation value and coach sales staff on specialty solution knowledge.
Lead a team of Sales Executives to drive new business growth and execute the Go-To-Market strategy for cybersecurity in Canada. Manage sales forecasts, recruit and mentor team members, and build strategic C-level relationships to achieve annual revenue goals.
Drive new business revenue through a SaaS license model using account and territory planning. Build trusted relationships with C-suite executives and orchestrate a virtual team to deliver security and risk solutions.
Lead high-visibility, cross-functional new product development programs within the APEX organization to drive revenue and market position. Implement AI-native program management practices to accelerate delivery, synthesize intelligence, and automate operational tasks.
Drive growth by crafting customized technical solutions and leading proof-of-concepts for enterprise-level clients. Collaborate with sales teams and customer technical contacts to ensure technical wins and scale presales efficiency.
Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)
ServiceNow
·
Full Time
·
23 days ago
ServiceNow
Lead deep-dive investigations and coordinate the resolution of post-release vulnerabilities within the Product Security Incident Response Team. Manage the CVE disclosure process and drive continuous improvement through postmortems and SDLC enhancements.
The Sr. CRM Account Executive manages the full sales cycle for CRM and Customer Workflow solutions within a designated territory. This includes developing account plans, building executive relationships, and aligning customer business priorities with ServiceNow solutions to drive revenue.
Sr Enterprise Account Exec, Cybersecurity (Education)
ServiceNow
·
Full Time
·
23 days ago
ServiceNow
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Sr Enterprise Account Exec, Cybersecurity (Education)
ServiceNow
·
Full Time
·
23 days ago
ServiceNow
Drive new business sales revenue through a SaaS license model by executing account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Sr Enterprise Account Exec, Cybersecurity (Education)
ServiceNow
·
Full Time
·
23 days ago
ServiceNow
Drive new business revenue through a SaaS license model by executing account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business revenue through a SaaS license model by executing account and territory planning within the SLED vertical. Act as a trusted advisor to C-suite executives and orchestrate virtual teams to deliver security and risk solutions.
Drive new business revenue through a SaaS license model by executing account and territory planning within the SLED vertical. Act as a trusted advisor to C-suite executives and lead virtual teams to align ServiceNow solutions with customer IT roadmaps.
Drive new business revenue through a SaaS license model by executing account and territory planning within the SLED vertical. Act as a trusted advisor to C-suite executives and lead virtual teams to align ServiceNow solutions with client IT roadmaps.
Enterprise Account Exec, Commercial (Cybersecurity, Financial Services)
ServiceNow
·
Full Time
·
23 days ago
ServiceNow
Generate new business revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
The Solution Sales Manager oversees the market success of specific product lines by supporting territory strategy and account planning. They partner with customers to envision digital transformation value and coach account teams on specialty solution knowledge.
Senior Director, Core Business Workflow Services Americas
ServiceNow
·
Full Time
·
24 days ago
ServiceNow
Lead services delivery execution for Core Business Workflow customers across the US and Canada to drive adoption and business value. Develop regional sales strategies and partner with cross-functional teams to implement AI-powered delivery solutions.
Ensure production stability of customer applications and infrastructure services as a final escalation point for complex database issues. Develop observability tooling and automation to prevent critical recurrences while mentoring engineers across operations and development.
Ensure production stability of customer applications and infrastructure services as a final escalation point for complex database issues. Develop observability tooling and automation to prevent critical recurrences while mentoring other engineers.
Senior Principal Platform Architect - Systems Integrators
ServiceNow
·
Full Time
·
24 days ago
ServiceNow
Act as a technical advisor to help customers establish a technical foundation and design solutions on the ServiceNow platform. Ensure long-term success through technical governance, instance health management, and alignment with leading practices.
Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)
ServiceNow
·
Full Time
·
24 days ago
ServiceNow
Lead deep-dive investigations and coordinate the resolution of post-release vulnerabilities within the Product Security Incident Response Team. Manage the CVE disclosure process and drive continuous improvement through postmortems and SDLC enhancements.
The role focuses on managing Okta and SailPoint IIQ operations to automate user lifecycle and identity governance. It involves building Python automation scripts and integrating AI-native workflows to improve security operations.
The role focuses on managing identity and access management (IAM) operations using Okta and SailPoint IIQ. It involves building Python automation scripts and integrating AI-native automation into security workflows.
Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)
ServiceNow
·
Full Time
·
25 days ago
ServiceNow
Lead deep-dive investigations and coordinate the resolution of post-release vulnerabilities within the Product Security Incident Response Team. Manage the CVE disclosure process and drive continuous improvement through postmortems and SDLC enhancements.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow's capabilities with their IT roadmaps.
Lead and scale teams to build internal and customer-facing AI evaluation platforms and infrastructure. Define the strategy for benchmark design, automated scoring pipelines, and quality monitoring frameworks to ensure AI reliability and safety.
Enterprise Account Exec, Cybersecurity (Energy and Transportation)
ServiceNow
·
Full Time
·
25 days ago
ServiceNow
Drive new business revenue through a SaaS license model by executing account and territory plans. Build trusted relationships with C-suite executives and orchestrate virtual teams to align ServiceNow solutions with client IT roadmaps.
Enterprise Account Exec, Cybersecurity (Strategic Tech)
ServiceNow
·
Full Time
·
25 days ago
ServiceNow
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Senior Solution Sales Executive, Retail & Hospitality - Moveworks
ServiceNow
·
Full Time
·
25 days ago
ServiceNow
Oversee the market success of Moveworks products by supporting territory strategy and account use case targeting. Partner with account teams and customers to envision digital transformation value and coach sales staff on specialty solution knowledge.
Senior Solution Sales Executive, Retail & Hospitality - Moveworks
ServiceNow
·
Full Time
·
25 days ago
ServiceNow
The Solution Sales Manager oversees the market success of Moveworks products by supporting territory strategy and account use case targeting. They partner with account teams and customers to envision digital transformation value and coach sales staff on specialty solution knowledge.
As a Senior Advisory AI Foundry Architect, you will lead the design and delivery of high-impact AI proofs of concept (POCs) on the ServiceNow platform for enterprise customers. You will be responsible for scoping, building, and demonstrating working AI agents within compressed timelines.
Lead a team of Sales Executives to drive new business growth and execute go-to-market strategies within the strategic retail region. Manage sales forecasts, pipeline accuracy, and build high-level relationships with C-suite executives and internal stakeholders.
Staff AI Agent Engineer β Moveworks | Implementations & Partner Success
ServiceNow
·
Full Time
·
a month ago
ServiceNow
The role involves designing and implementing high-impact AI agent solutions and secure integrations for enterprise customers. You will act as a technical advisor to customers while providing a feedback loop to the product and engineering teams to influence platform evolution.
Staff AI Agent Engineer β Moveworks | Implementations & Partner Success
ServiceNow
·
Full Time
·
a month ago
ServiceNow
The role involves designing and implementing high-impact AI agent solutions and secure integrations for enterprise customers on the Moveworks platform. It also requires acting as a technical advisor to customers and providing a feedback loop to the product and engineering teams.
The Commercial Account Executive is responsible for generating new business revenue from software licenses within mid-market clients. This involves developing regional sales strategies, conducting product demonstrations, and managing accounts to ensure customer satisfaction.
Lead a team of Sales Executives to drive new business growth and execute go-to-market strategies within the retail sector. Manage sales forecasts, pipeline accuracy, and build strategic C-level relationships to achieve annual revenue goals.
Ensure production stability of customer applications and infrastructure services as a subject matter expert in database troubleshooting. Develop observability and automation to prevent critical issues and influence the design of the multi-tenant cloud platform.
Ensure production stability of customer applications and infrastructure services as a subject matter expert in database troubleshooting. Own complex incident root cause analysis and develop automation to prevent recurrence of critical issues.
Drive new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Generate new business revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Drive new business sales revenue through a SaaS license model using strategic account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
Lead enterprise AI transformation engagements by bridging C-suite advisory with technical architecture to design scalable AI and data solutions. Develop AI-enabled target operating models and governance frameworks while driving adoption and value realization for customers.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Establish AI governance frameworks and data catalog strategies to ensure scalable, responsible AI adoption across diverse industries.
Lead enterprise AI transformation engagements by bridging C-suite advisory with technical architecture to design end-to-end AI solutions. Develop AI strategy, governance frameworks, and data catalog strategies to drive customer value and adoption on the ServiceNow platform.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Establish AI governance frameworks and data catalog strategies to ensure scalable, responsible AI adoption across diverse industries.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Develop data catalog strategies and governance frameworks to ensure scalable, responsible AI adoption across diverse industries.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and AI-enabled target operating models. Advise C-suite stakeholders on AI strategy, governance, and data cataloging to drive business value and adoption.
Oversee a portfolio of customers to drive adoption and ensure they achieve business outcomes through prescriptive guidance. Act as a customer advocate by managing technical health, resolving escalations, and creating success stories.
Act as a customer advocate overseeing a portfolio to ensure business outcomes and product adoption through prescriptive guidance. Manage technical health, resolve escalations, and create success stories to maximize the value of the ServiceNow investment.
Act as a customer advocate to help clients achieve business outcomes and maximize the value of their ServiceNow investment. Oversee a portfolio of customers, ensuring technical health and the adoption of best practices through prescriptive guidance.
Lead the global product marketing strategy for the Security & Risk portfolio, focusing on positioning, messaging, and AI-powered innovation. Partner with executive leadership and analyst relations to drive market dominance and achieve ARR growth objectives.
Lead C-Suite sponsored initiatives to drive top-line growth through transformational monetization strategies. Act as the strategic bridge between Product Pricing and Deal Desk teams to define commercial principles and guardrails.
Architect and build AI-native products and autonomous agentic systems for ITSM and ITOM portfolios. Lead technical strategy, validate hypotheses through prototyping, and establish architecture patterns to improve enterprise service operations.
Lead high-visibility, cross-functional new product development programs within the APEX organization to drive revenue and market position. Implement AI-native program management practices to accelerate delivery, synthesize intelligence, and optimize operational workflows.
Architect and build AI-native products and scalable distributed systems to enable autonomous enterprise workflows. Lead technical direction, establish engineering standards, and mentor senior engineers to improve service reliability and productivity.
Lead the industry narrative for Telecommunications by crafting AI-first marketing motions and buyer-specific messaging. Drive pipeline growth by partnering with product and field marketing to translate platform capabilities into compelling business value.
Define and drive the technical vision for AI-native Service Operations capabilities and architect scalable, reliable systems for enterprise service delivery. Lead the design of core frameworks and mentor senior engineers to raise engineering standards across the organization.
Serve as the technical visionary and architect for a multi-agent harness platform and AI agents. Lead the design of agent orchestration, memory management, and the transition of LLM prototypes into enterprise-grade pipelines.
Lead the content operations and editorial strategy for a portfolio of large-scale enterprise events, including Knowledge and World Forums. Manage the end-to-end content lifecycle from production and broadcast strategy to distribution and archival.
Director, AMS Strategic Customer Engagements, Public Sector - Elevate
ServiceNow
·
Full Time
·
a month ago
ServiceNow
Drive long-term revenue growth by leading end-to-end strategy and negotiations for complex, strategic deals exceeding $10M NNACV. Collaborate with cross-functional teams to develop creative commercial structures and accelerate the sales cycle for large public sector accounts.
Design and build the automation layer for the Forecast Engine to turn cloud capacity and cost actuals into forward-looking forecasts. Develop scheduled runs, variance tracking, and alerting systems to drive Future Capacity Reservation recommendations.
Architect and develop core frameworks to enhance user experience and embed generative AI capabilities into the ServiceNow platform. Lead large-scale technical initiatives, drive architectural standards for data collection, and mentor other engineers.
Serve as the primary strategic interface for global partners to drive growth through pre-sales technical excellence and AI-first technology adoption. Translate platform capabilities into repeatable, outcome-driven offerings while leading technical discovery and architectural validation.
Orchestrate and deliver compliant SOWs and proposals while partnering with Sales, Legal, and Finance teams. Maintain the content library and refine processes and standards based on industry best practices.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Establish AI governance frameworks and data catalog strategies to ensure scalable and responsible AI adoption.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and AI strategies for C-suite stakeholders. Oversee the architectural design of data catalog programs and establish AI governance frameworks to ensure responsible AI adoption.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Develop data catalog strategies and governance frameworks to ensure scalable, responsible AI adoption across diverse industries.
The Senior Manager - Product Red Team will build and lead a team that emulates real-world attacks against ServiceNow customer instances to identify vulnerabilities and design gaps. This role involves establishing operational standards, driving product security, and collaborating with various teams to enhance security posture.
Build and lead the Product Red Team to emulate real-world attacks against synthetic customer instances to identify vulnerabilities and design gaps. Establish operational standards, engagement frameworks, and collaborate with cross-functional teams to improve product security posture.
Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors. Act as the voice of the customer by translating business needs into product requirements and iterating on onboarding strategies.
Provide technical support for an AI Assistant platform, focusing on troubleshooting RAG-based responses, agentic workflows, and API integrations. Identify root causes using telemetry tools and collaborate with engineering teams to document and resolve defects.
The Platform Architect provides technical advisory to customers to establish a strong ServiceNow foundation and design solutions for long-term success. They are responsible for technical governance, instance health, and translating business goals into architectural blueprints.
Lead the integrated GTM planning process to implement strategic priorities and automate annual operating plans. Develop executive-level communications and partner across GTM operations and sales to drive organizational growth.
Oversee the market success of Moveworks products by supporting territory strategy and account planning. Partner with customers to envision digital transformation value and coach account teams on specialty solution opportunities.
Lead the commercial and operational coordination of strategic acquisitions and transformative initiatives within the APEX Integration Management Office. Manage integration economics, P&L targets, and cross-functional alignment across product, engineering, and finance teams.
Lead the commercial and operational coordination of strategic acquisitions and transformative initiatives within the APEX Integration Management Office. This includes managing integration economics, driving close readiness, and ensuring seamless post-close execution across Product and Engineering teams.
Vice President, CEG Global Partner Strategy and Management
ServiceNow
·
Full Time
·
a month ago
ServiceNow
Define and execute the global partner strategy for CEG, overseeing a $300M+ portfolio across managed services and subcontracting. The role involves managing executive relationships with partner leadership and aligning partner investments with ServiceNow's business objectives.
Staff Product Manager β Integration Security & AI Gateway
ServiceNow
·
Full Time
·
a month ago
ServiceNow
Own the roadmap and security architecture for Integration Security and AI Gateway Security to govern machine-to-machine interactions. Partner with cross-functional teams to deliver secure, developer-friendly capabilities for agentic AI workflows and enterprise integrations.
Director of Product Management - Data & AI Platform Security
ServiceNow
·
Full Time
·
a month ago
ServiceNow
Lead the strategy, roadmap, and execution for the ServiceNow Vault product bundle, focusing on data, AI, and user security. Coordinate across engineering, legal, and compliance teams to scale monetizable security products and ensure regulatory readiness for global enterprises.
Drive new business revenue through a SaaS license model by executing account and territory planning. Build trusted relationships with C-suite executives and lead virtual teams to align ServiceNow solutions with customer IT roadmaps.
Oversee the preparation and filing of SEC periodic reports and manage the company's ESG regulatory reporting requirements. Lead cross-functional collaboration with Legal, Investor Relations, and Sustainability teams to ensure compliance with evolving disclosure frameworks.
The Senior Specialist manages partner success and practice building for 8-10 focus partners, serving as the primary point of contact for development and escalations. They are responsible for conducting Partner Success Reviews and designing roadmaps to align partner capabilities with GTM priorities.
Drive new business revenue through a SaaS license model by managing strategic accounts for major retail titans. Lead a virtual team to orchestrate account strategies and act as a trusted advisor for customers' IT roadmaps.
Lead strategic relationship management and business growth for ServiceNow's largest existing accounts. Coordinate virtual teams across sales, consulting, and professional services to deliver solutions aligned with client strategic outcomes.
Lead and advise on strategic pricing and packaging recommendations to drive growth across AI and other portfolio offerings. Collaborate cross-functionally to align monetization strategies with the product roadmap and optimize revenue through KPI tracking.
The role focuses on preventing customer churn and driving product adoption through prescriptive guidance on governance and retention plans. You will collaborate with sales teams and senior leaders to align ServiceNow technology with corporate strategies.
The Commercial Account Executive is responsible for driving new business revenue from software licenses within mid-market customers in the Chicago/Wisconsin area. This involves developing regional sales strategies, conducting product demonstrations, and managing accounts to ensure customer satisfaction.
The Commercial Account Executive is responsible for generating new business revenue from software licenses within mid-market customers in Ohio. This includes developing regional sales strategies, conducting product demonstrations, and managing accounts to ensure customer satisfaction.
Director, AMS Strategic Customer Engagements, Public Sector - Elevate
ServiceNow
·
Full Time
·
a month ago
ServiceNow
Drive long-term revenue growth by leading end-to-end strategy and negotiations for complex, strategic deals exceeding $10M NNACV. Collaborate with cross-functional teams to develop creative commercial structures and accelerate the sales cycle for large public sector accounts.
Identify and close new business opportunities by strategically navigating prospective accounts to drive net new revenue growth. Orchestrate the transition of newly acquired customers to the Account Management team after the initial sale.
Drive new business revenue through a SaaS license model using account and territory planning. Act as a trusted advisor to C-suite executives to align ServiceNow solutions with their IT roadmaps.
The Senior Platform Architect provides technical advisory and architectural blueprints to help customers establish a strong ServiceNow foundation. They guide customers through digital transformation by managing technical governance, instance health, and aligning solutions with leading practices.
Principal Technical Consultant, Platform - Federal TS/SCI/FSP Clearance
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Act as the functional and technical expert to configure ServiceNow Platform products and drive customer business outcomes. Lead design workshops, develop integration components, and provide technical oversight for project delivery.
The Senior Platform Architect serves as a consultative advisor helping customers establish a technical foundation and design solutions on the ServiceNow platform. They are responsible for guiding technical governance, instance health, and translating business goals into architectural blueprints for long-term success.
Senior Staff AI-Native Software Engineer β Agentic Systems
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Design, build, and operate production-grade agentic AI systems and multi-agent architectures embedded across the ServiceNow platform. Focus on enterprise-grounded reasoning, trust, safety, and the integration of frontier AI models into a Sense-Decide-Act-Govern framework.
Lead and advise on strategic pricing and packaging recommendations to drive growth for ServiceNow's product portfolio. Partner cross-functionally to operationalize monetization strategies and define product pricing KPIs.
The Senior Platform Architect serves as an advisory lead helping customers establish a technical foundation and design long-term solutions on the ServiceNow platform. They are responsible for technical governance, instance health, and translating business goals into architectural blueprints.
Staff Security Engineer, Security Operations - Moveworks
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Design and build an AI-driven defense framework to automate the SOC and incident response lifecycle using agentic AI and MCP systems. Architect a proactive threat hunting program and collaborate cross-functionally to ensure corporate systems are automation-ready.
The Solution Sales Manager oversees the market success of specific product lines by supporting territory strategy and account planning. They partner with customers to envision digital transformation value and coach account teams on specialty solution opportunities.
The Solution Sales Manager oversees the market success of specific product lines by supporting territory strategy and account use case execution. They partner with customers to envision digital transformation value and coach account teams on specialty solution opportunities.
Senior Staff Security Incident Commander | Security Org
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Lead the orchestration and remediation of high-criticality security incidents and manage the Major Security Incidents lifecycle. Develop incident response protocols, conduct tabletop exercises, and deliver executive briefings to senior stakeholders including the CISO.
Lead the strategy, business development, and adoption for a major international automotive customer. Manage executive relationships and lead virtual teams to achieve financial targets across licenses, renewals, and professional services.
Serve as the primary strategic technical interface for global partners to drive growth through pre-sales excellence and AI-first technology adoption. Translate platform capabilities into scalable, outcome-driven offerings while leading technical discovery and architectural validation.
Senior CRM Account Executive - Energy & Utilities (West)
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Oversee the market success of CRM products within the Energy & Utilities vertical by driving territory strategy and account planning. Partner with customers to envision digital transformation value and coach internal teams on specialty solution opportunities.
Lead security reviews, threat modeling, and penetration testing to secure AI infrastructure and platform features. Collaborate with cross-functional teams to implement AppSec processes and mitigate vulnerabilities from SAST, DAST, and bug bounty programs.
Senior AI Agent Engineer β Moveworks | Customer Deployment
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
The role involves designing and deploying high-impact AI Agent solutions on the Moveworks ServiceNow platform to solve complex customer business challenges. You will act as a technical bridge between customers, product management, and engineering to drive product adoption and evolution.
Staff AI Agent Engineer β Moveworks | Customer Deployment
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
The role involves designing and deploying high-impact AI Agent solutions on the Moveworks ServiceNow platform to solve complex customer business challenges. You will act as a technical bridge between customers, product management, and engineering to drive product adoption and evolution.
Senior AI Agent Engineer β Moveworks | Customer Deployment
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
The role involves designing and deploying high-impact AI Agent solutions on the Moveworks ServiceNow platform to solve complex customer business challenges. It requires full-stack ownership of the delivery lifecycle and collaborating with product teams to influence the platform's evolution based on customer feedback.
Oversee the market success of ServiceNow's CRM products within the Energy and Utilities vertical. Support territory strategy, coach account teams, and help customers envision the value of digital transformation.
Senior CRM Account Executive - Energy & Utilities (West)
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
The CRM Account Executive oversees the market success of CRM products within the Energy & Utilities vertical. This includes driving territory strategy, coaching account teams, and helping customers envision digital transformation value.
Lead the global Go-To-Market strategy for the Energy & Utilities sector to drive revenue growth and pipeline development. Partner with account teams and executives to localize solutions and build strategic relationships with industry customers and partners.
Senior Staff AI-Native Software Engineer β Agentic Systems
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Design and operate production-grade agentic AI systems that reason over enterprise data and execute workflows at scale. Lead the development of the 'Sense, Decide, Act, Govern' architecture, focusing on trust, safety, and grounding.
Define and execute the Platform Architecture strategy for the EMEA UK/Ire region to drive adoption, consumption, and renewal. Lead a team of senior architects to ensure technical quality, platform health, and the successful delivery of AI-enhanced technology outcomes.
Senior Staff AI-Native Software Engineer β Agentic Systems
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Design and operate production-grade agentic AI systems and multi-agent architectures embedded across the ServiceNow platform. Focus on enterprise-grounded reasoning, trust, safety, and the integration of frontier AI models into a Sense-Decide-Act-Govern framework.
Senior Staff AI-Native Software Engineer β Agentic Systems
ServiceNow
·
Full Time
·
2 months ago
ServiceNow
Design and operate production-grade agentic AI systems and multi-agent architectures embedded across the ServiceNow platform. Focus on enterprise-grounded reasoning, trust, safety, and the integration of frontier AI models into a governed framework.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Establish AI governance frameworks and data catalog strategies to ensure scalable, responsible AI adoption across diverse industries.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and advising C-suite stakeholders on AI strategy. Develop data catalog strategies and governance frameworks to ensure scalable, responsible AI adoption across diverse industries.
Lead enterprise AI transformation engagements by designing end-to-end solution architectures and AI strategies for C-suite stakeholders. Drive the implementation of AI governance, data catalog strategies, and adoption frameworks to ensure long-term value realization.
Senior Staff AI-Native Software Engineer β Agentic Systems
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
Design and operate production-grade agentic AI systems and autonomous architectures embedded within the ServiceNow platform. Build the substrate for the Sense, Decide, Act, and Govern framework to enable enterprise-scale AI workflows.
The CRM Account Executive oversees the market success of ServiceNow's CRM products within the Oil and Gas vertical. This includes driving territory strategy, coaching account teams, and helping customers envision digital transformation value.
The role involves acting as an architectural advisor to help customers establish a technical foundation and design solutions on the ServiceNow platform. Key duties include managing technical governance, reducing technical debt, and translating business goals into architectural blueprints.
Lead post-sales strategic activities for high-value public sector accounts to drive platform adoption and ensure predictable renewals. Act as a trusted advisor to C-level government executives to align ServiceNow solutions with digital transformation and regulatory goals.
Senior Identity & Access Management Engineer - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
As a Senior Identity & Access Management Engineer, you will drive IAM application development and manage IAM projects end-to-end. Your role includes developing secure access models, operationalizing logging and metrics, and improving user access reviews.
Senior Identity & Access Management Engineer - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
As a Senior Identity & Access Management Engineer, you will drive IAM application development and manage IAM projects end-to-end. You will develop secure access models and operationalize logging and metrics to ensure robust security practices.
Senior Identity & Access Management Engineer - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
Design, build, and scale IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You will develop secure access models, operationalize logging and metrics, and manage user access reviews to reduce privilege sprawl.
Senior Identity & Access Management Engineer - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
Design, build, and scale IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You will own the end-to-end development of access models, automate user access reviews, and implement observability through SIEM logging.
Senior Identity & Access Management Engineer - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
Design, build, and scale IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You will develop secure access models, manage user access reviews, and operationalize logging and metrics to reduce privilege sprawl.
Sr. Director, Healthcare Provider Industry GTM Lead
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
Lead the Go-To-Market strategy for the Healthcare Provider sector by translating clinical and operational needs into scalable platform solutions. Drive net new pipeline through executive engagement and develop repeatable industry sales plays for the field team.
Program Director - Professional Services - German Speaking
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
The Program Director is responsible for orchestrating large-scale, complex programs and ensuring the delivery of transformative business outcomes via the ServiceNow platform. This includes strategic oversight, program governance, and maintaining executive-level relationships with customers and partners.
The Senior Platform Architect serves as a technical advisor helping customers establish a foundation on the ServiceNow platform and design long-term solutions. They are responsible for managing technical governance, instance health, and translating business goals into architectural blueprints.
The role involves acting as an architectural advisor to help customers establish a technical foundation and design solutions on the ServiceNow platform. Responsibilities include managing technical governance, reducing technical debt, and translating business goals into architectural blueprints.
Program Director - Professional Services - German Speaking
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
The Program Director is responsible for the strategic leadership and governance of large-scale, complex programs to ensure successful delivery of business outcomes. They will oversee project managers, manage stakeholder relationships, and drive the adoption of AI-driven delivery methodologies.
Senior Principal Solution Architect, Platform Expert Services
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
The Senior Principal Solution Architect will provide expert consulting to customers on implementing ServiceNow workflow solutions to drive business outcomes and adoption. They will lead engagement teams, support pre-sales activities, and advocate for customer needs within ServiceNow product teams.
Senior Principal Solution Architect, Platform Expert Services
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
The Senior Principal Solution Architect provides prescriptive guidance to customers to drive consumption, adoption, and business outcomes on the ServiceNow platform. They lead engagement project teams, support pre-sales activities, and design comprehensive workflow solutions while mentoring delivery teams.
Senior Solution Sales Executive - Public Sector - Moveworks
ServiceNow
·
Full Time
·
3 months ago
ServiceNow
The Senior Solution Sales Executive will oversee the market success of Moveworks products within public sector clients by supporting territory strategy and account planning. They will also coach sales teams on specialty solution areas and help customers envision the value of digital transformation.
Senior Security Engineer, Security Operations - Moveworks
ServiceNow
·
Full Time
·
4 months ago
ServiceNow
Design and implement end-to-end automation for the incident response lifecycle to handle detection, triage, and remediation at machine speed. Build and tune high-fidelity detections while leveraging AI and LLMs to scale defensive capabilities.
The Senior Application Security Engineer will focus on securing AI infrastructure and features, collaborating with various teams to design secure solutions. Responsibilities include leading security reviews, executing penetration tests, and enhancing the Application Security program.
The New Logo Account Executive will identify new business opportunities and convert prospects into customers. This role involves strategic territory planning, developing sales strategies, and leading the transition of accounts to the Account Management team post-sale.
The New Logo Account Executive will identify new business opportunities and convert prospects into customers. This role involves strategic territory planning, developing sales strategies, and leading account transitions post-sale.
You will produce new business sales revenue from a SaaS license model through account planning and field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping to orchestrate account strategies.
You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospects, and completing field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping to orchestrate account strategies across a virtual team.
Senior Enterprise Account Executive - Utility & Retail
ServiceNow
·
Full Time
·
8 months ago
ServiceNow
You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospects, and completing field-based sales activities. Develop relationships with C-suite personas and oversee client relationship mapping while orchestrating an account strategy across a virtual team.
You will produce new business sales revenue from a SaaS license model through account and territory planning, researching prospect customers, and completing field-based sales activities. Develop relationships with multiple C-suite personas and oversee client relationship mapping to orchestrate an account strategy.
The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the designated area. This includes building relationships with Mid-Market clients and achieving sales quotas through territory planning and field-based sales activities.
Lead the development of next-generation Observability applications and shape the vision and execution of observability for cloud-native systems. Mentor a high-performing engineering team and implement AI/ML-powered observability solutions.
Support execution of GTM programs that drive Hyperscaler pipeline generation and partner enablement. Prepare and maintain reporting and dashboards to provide visibility into program health and progress.
The Accessibility & AI Specialist will define and implement accessibility standards across internal applications and collaborate with cross-functional teams to integrate accessibility into the employee experience lifecycle. This role also involves leading initiatives to position the company as a leader in AI & Accessibility.
Define and deliver executive-level messaging and packaging for the Core Business Suite. Partner with enterprise sales to co-pitch the suite to CIOs and executive buyers, ensuring a compelling narrative is communicated.
The Product Marketing Director will build differentiated storytelling messaging and positioning to establish ServiceNow as a leader in enterprise security and AI governance. They will develop programs and content to support product launches and drive customer adoption while collaborating with various teams to refine the customer value proposition.
Director Partner Business Development β Partner Transformation
ServiceNow
·
Full Time
·
9 months ago
ServiceNow
Lead a team driving business development initiatives to embed ServiceNowβs technologies into partner solutions. Engage with partners to create joint pipelines and ensure CRM and AI are integral to their business strategies.
Manage product development activities and oversee the daily activities of the development team. Collaborate with product management, design, support, and other development teams to create high-quality solutions.
The Customer Outcomes Technical Consultant is responsible for configuring the ServiceNow Platform to achieve customer outcomes. This role involves participating in workshops, delivering workflow solutions, and advising customers on platform capabilities.
Staff / Senior Staff Product Manager - Observability
ServiceNow
·
Full Time
·
10 months ago
ServiceNow
The role involves defining and executing a multi-year AI-native network observability strategy and designing capabilities that leverage AI/ML for predictive and automated observability. The product manager will own the end-to-end product lifecycle, ensuring the observability platform evolves into a self-healing, compliance-assured solution.
The Senior Staff Product Manager will define and execute a multi-year AI-native network observability strategy, focusing on predictive and automated observability. This role involves designing AI/ML-powered telemetry pipelines and ensuring compliance-aware observability solutions for cloud environments.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.
Manager, Technical Support Management (Portuguese)
ServiceNow
·
Full Time
·
10 months ago
ServiceNow
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.