You will own customer revenue, retention, and expansion while leading and scaling the Customer Success team. Additionally, you will build proactive processes and leverage data and AI to drive strategic account growth and customer health.
Remote Customer Success Director Jobs (83)
Search = Customer Success Director
You will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value within the security portfolio. This involves coaching team members, monitoring key KPIs like NRR and GRR, and collaborating with internal departments to influence product roadmaps.
The Customer Success Manager will manage a portfolio of insurance clients, ensuring product adoption, account health, and long-term retention. They will act as the primary point of contact, coordinating internal teams to deliver a consistent, playbook-led customer experience.
The Director of Customer Success will manage a portfolio of commercial insurance accounts, ensuring health, retention, and product adoption through a disciplined, playbook-led motion. They will orchestrate internal teams including Sales, Support, and Product to provide a coordinated customer experience and identify expansion opportunities.
You will lead and scale a high-performing Customer Success team while serving as the executive relationship owner for strategic enterprise accounts. Additionally, you will implement scalable processes and playbooks to ensure consistent value delivery and drive retention and expansion across the customer base.
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The Director of Customer Success will lead, coach, and develop the Customer Success, Implementation, and Operations teams to drive customer adoption and value realization. They will also partner with executive leadership to advance the use of AI and automation to improve team efficiency and customer outcomes.
Lead and scale the Customer Success organization by developing strategic playbooks and managing a team of CSMs. Act as an executive partner to critical accounts to drive retention, product adoption, and net revenue retention.
Serve as the executive strategic partner for enterprise clients to modernize customer experience operations through AI and operational strategy. Drive long-term client value, retention, and growth while coordinating cross-functional teams to deliver measurable business outcomes.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner cross-functionally to define engagement models and drive measurable value realization across various customer segments.
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner with cross-functional teams to define engagement models and drive measurable value realization across all customer segments.
The Customer Success Director manages post-launch relationships for health system customers, focusing on adoption, engagement, renewals, and expansion. They are responsible for building the CS playbook from scratch and serving as a strategic partner to clinical executives.
Lead the strategy, operations, and innovation for customer success at Everway, supporting thousands of education customers. Drive proactive, data-informed success programming that enhances customer value, adoption, and retention across various educational accounts.
The Senior Director of Customer Success will lead the AMER Enterprise Customer Success organization to drive retention, adoption, and expansion across global customers. They will shape engagement strategies, mentor leadership teams, and partner cross-functionally to ensure seamless customer experiences and measurable value realization.
Director, Customer Success Operations
PowerSchool Group LLC
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Full Time
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2 Days Ago
PowerSchool Group LLC
The Director of Customer Success Operations is responsible for designing and scaling the operational engine that drives customer health, retention, and expansion. This role involves leading digital engagement strategies, optimizing the Customer Success platform, and embedding operational rigor across the organization.
Senior Director - Customer Success, Auto Adjacent Solutions
J.D. Power
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Full Time
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5 Days Ago
J.D. Power
The Senior Director will lead a customer success team to drive renewals, growth, and customer value within a specific industry vertical. They are responsible for coaching team members, managing renewal pipelines, and collaborating cross-functionally to ensure consistent revenue outcomes.
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Lead a team of Customer Success Managers to drive adoption, retention, and growth across the Latin American customer base. Partner cross-functionally with Sales, Product, and Marketing to ensure customers realize measurable value and become long-term advocates.
The Director of Customer Success is responsible for managing assigned accounts to ensure customer satisfaction, value realization, and revenue growth. This role involves collaborating with internal teams to drive renewals, mitigate risks, and identify expansion opportunities within the healthcare revenue cycle management sector.
The Director leads the post-sale organization, overseeing implementation, adoption, success, and support to drive customer value and retention. They are responsible for building scalable operations, managing cross-functional partnerships, and leading a high-performing team to achieve business growth.
Director, Customer Success & Service
Vista Equity Partners Management
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Full Time
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1 Week Ago
Vista Equity Partners Management
The role involves embedding within portfolio companies to diagnose opportunities and deploy improvements in AI adoption, process automation, and organizational design. It also requires building scalable playbooks and cross-portfolio programs to drive best practices and operational innovation.
The Director of Customer Success leads the team responsible for delivering successful customer outcomes across gas utility programs in the Americas. This role involves defining strategy, managing customer health and retention, and serving as an executive partner to key utility accounts.
Define and lead the strategic vision for the Customer Success department to enhance the customer journey and drive retention. Manage cross-functional collaboration and oversee team performance, budget, and operational efficiency to meet business objectives.
The Customer Success Director manages a portfolio of strategic enterprise accounts to drive product adoption, retention, and long-term value realization. They act as a trusted advisor to senior leadership while orchestrating cross-functional teams to ensure seamless customer experiences and commercial success.
![Catchafire is hiring for remote Senior Director, Customer Success [Renewals]](/assets/6591fa70-8051-42f4-803f-98ec48295213.png){kind=small}
The Senior Director will lead a team of Customer Success Managers to drive revenue growth, increase net dollar retention, and manage enterprise renewals. They will also foster cross-functional alignment across sales, marketing, and product teams to enhance the overall customer experience.
The Senior Director defines and drives the strategic vision, operational execution, and digital transformation of the Customer Success Shared Services organization. This role oversees technology governance, AI/automation adoption, PMO operations, and internal enablement to ensure organizational readiness and scalability.
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The Customer Success Director acts as a strategic partner to clients, managing relationship health, campaign performance, and retention. They collaborate with internal creative and data teams to translate performance insights into actionable growth opportunities for clients.
Lead a team of Enterprise Customer Success Managers to drive Net Revenue Retention (NRR) and growth for the company's largest customers. Act as a player-coach to design engagement models, manage executive partnerships, and align post-sale motions with Sales and Product teams.
Establish the Customer Success function from the ground up, including playbooks, health-scoring, and reporting cadences. Serve as the primary strategic advisor to executive HR and Benefits leaders for Fortune 100 accounts to drive retention and growth.
Regional Director, Customer Success – International (EMEA & APAC)
Neat
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Full Time
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7 Weeks Ago
Neat
Lead and scale a team of Customer Success Managers to drive technical adoption and retention for high-value enterprise customers. Design and execute a CS playbook while collaborating with Sales and Product teams to maximize customer lifetime value.
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