The Director of Customer Success provides strategic leadership to drive retention, customer health, and operational scalability across 503A and 503B pharmacy operations. This role defines customer lifecycle strategies, manages executive escalations, and leverages AI-enabled analytics to improve service quality and business performance.
Remote Customer Success Director Jobs (78)
Search = Customer Success Director
The Customer Success Director manages long-term relationships with enterprise customers to drive revenue growth, renewals, and product adoption. They are responsible for co-creating account plans, articulating value propositions, and ensuring customer satisfaction through proactive engagement.
Lead and scale the Customer Success organization by developing strategic playbooks and managing a team of CSMs. Act as an executive partner to critical accounts to drive retention, product adoption, and net revenue retention.
Lead customer service and demand planning teams to ensure accurate orders, reliable forecasts, and strong service performance. Coordinate between Commercial, Supply Chain, and Operations to optimize the S&OP process and improve the overall customer experience.
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Serve as the executive strategic partner for enterprise clients to modernize customer experience operations through AI and operational strategy. Drive long-term client value, retention, and growth while coordinating cross-functional teams to deliver measurable business outcomes.
Define and lead the organization's customer success strategy, focusing on engagement models, retention frameworks, and growth for strategically significant clients. Partner with cross-functional leadership to align success metrics with commercial priorities and oversee the professional development of the customer success team.
Lead the customer success function to ensure clients achieve maximum value from Deepwatch's managed security services. Focus on improving security posture and delivering an exceptional customer experience for a diverse range of organizations.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner cross-functionally to define engagement models and drive measurable value realization across various customer segments.
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner with cross-functional teams to define engagement models and drive measurable value realization across all customer segments.
The Customer Success Director manages post-launch relationships for health system customers, focusing on adoption, engagement, renewals, and expansion. They are responsible for building the CS playbook from scratch and serving as a strategic partner to clinical executives.
Customer Success Director
Revionics, an Aptos Company
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Full Time
·
21 Weeks Ago
Revionics, an Aptos Company
The Director of Customer Success Sales for EMEA will own the strategic success, retention, and expansion of enterprise retail customers across Europe, the Middle East, and Africa, serving as an executive partner to senior commercial leaders. Key duties include driving measurable financial outcomes, managing multi-year renewals, ensuring executive alignment, and identifying expansion opportunities across the pricing lifecycle.
Lead the strategy, operations, and innovation for customer success at Everway, supporting thousands of education customers. Drive proactive, data-informed success programming that enhances customer value, adoption, and retention across various educational accounts.
![Catchafire is hiring for remote Senior Director, Customer Success [Renewals]](/assets/6591fa70-8051-42f4-803f-98ec48295213.png){kind=small}
The Senior Director will lead a team of Customer Success Managers to drive revenue growth, increase net dollar retention, and manage enterprise renewals. They will also foster cross-functional alignment across sales, marketing, and product teams to enhance the overall customer experience.
The Senior Director defines and drives the strategic vision, operational execution, and digital transformation of the Customer Success Shared Services organization. This role oversees technology governance, AI/automation adoption, PMO operations, and internal enablement to ensure organizational readiness and scalability.
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The Customer Success Director acts as a strategic partner to clients, managing relationship health, campaign performance, and retention. They collaborate with internal creative and data teams to translate performance insights into actionable growth opportunities for clients.
Lead a team of Enterprise Customer Success Managers to drive Net Revenue Retention (NRR) and growth for the company's largest customers. Act as a player-coach to design engagement models, manage executive partnerships, and align post-sale motions with Sales and Product teams.
Establish the Customer Success function from the ground up, including playbooks, health-scoring, and reporting cadences. Serve as the primary strategic advisor to executive HR and Benefits leaders for Fortune 100 accounts to drive retention and growth.
Lead the Customer Success Management function to ensure global business and government clients successfully adopt security platforms. Focus on preventing data theft and loss while driving customer value and retention.
Regional Director, Customer Success – International (EMEA & APAC)
Neat
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Full Time
·
4 Weeks Ago
Neat
Lead and scale a team of Customer Success Managers to drive technical adoption and retention for high-value enterprise customers. Design and execute a CS playbook while collaborating with Sales and Product teams to maximize customer lifetime value.
Manage assigned customers to ensure satisfaction, value realization, and the achievement of gross and net revenue targets. Collaborate across internal teams to drive contract renewals, identify expansion opportunities, and manage customer escalations.
Lead the Customer Success strategy and operating model for large and high-growth customers to drive retention, expansion, and long-term value. Manage multiple teams of Customer Success Managers and collaborate cross-functionally with Product, Sales, and Support to improve the overall customer experience.
Lead a LATAM-based Customer Success team to drive engagement and retention for SMB and Mid-Market non-profit customers. Design and implement an AI-driven service model to scale SMB coverage while maintaining high quality and growth.
Lead a LATAM-based Customer Success team to drive retention and growth for SMB and Mid-Market non-profit customers. Design and implement an AI-driven service model to scale SMB coverage while maintaining high engagement standards.
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Lead the strategy and execution for enterprise distribution partners to ensure successful deployment of marketplace solutions and long-term growth. Act as a strategic bridge between Product, Marketing, and Sales to expand Bankrate's audience reach and optimize partner ecosystems.
Lead a team of Enterprise Customer Success Managers to drive customer loyalty, adoption, and value-based outcomes for Saviynt's identity platform. Oversee renewal and expansion targets while collaborating with executive leadership to align customer success strategies with business goals.
Lead the global customer success strategy for the Corporates and Consulting business to drive retention and expansion. Manage a team of managers and individual contributors while partnering cross-functionally to optimize the customer lifecycle.
Lead the global customer success strategy for the Corporates and Consulting business to drive retention and expansion. Manage high-performing teams and collaborate cross-functionally to scale digital success programs and product adoption.
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