Technical Client Advocate (Customer Success)

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

HireRight is conducting a search for a highly qualified Technical Client Advocate (Client Success). This role will have IT strategy and delivery responsibility for Tier 1 accounts. The Technical Client Advocate will partner with leaders of Technical Support, Professional Services, Engineering, Product Management and Sales to stimulate, surface, and shape demand for IT solutions and assets. The Technical Client Advocate will also ensure delivery of information technology solutions that generate business value and confirm that the results are measured and communicated. 

This is a great opportunity for someone who is early in career and has experience with supporting clients. 

*Preferred working hours: United States Central or Eastern time zone*

Responsibilities

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization. 

• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams. 

• A strategic thinker focused on business value results that utilize technical solutions. 

• Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience. 

• Demonstrated ability to interact with and influence C-level executives to drive business value. 

• Exceptional ability to lead change using positive and collaborative methods. 

• Skilled at conflict resolution and problem-solving to achieve win-win outcomes. 

• Diplomacy: able to influence and motivate others using personal rather than positional power. 

• Strong communication skills in writing, speaking, and presenting. 

• An exceptional listener, able to comprehend what is said and probe for important details. 

• Able to communicate technical or complex subject matter in business terms. 

• On the behalf of the Business Partner initiate and monitor Client Technology Work Request(s) to ensure quality, timely delivery and completion within budget and priority 

• Document, analyze and understand success criteria from a business perspective for each work effort 

• Demonstrate solid knowledge of broad work delivery issues from the Technology perspective by supporting value added work requests from those that are non-value added 

• Partner with Project Managers and Product Leaders while ensuring a timely and quality updates regarding the product (e.g. project kick-offs, JADS, Scope, Design, Testing, Implementation/Post-implementation, quality survey, etc.) 

• Monitor and manage the communication of client related issues, using the appropriate escalation management process (e.g. initiation, follow-up, post-Incident analysis) 

• Partners with Client to identify continual service improvement initiatives that are supportive of business direction 

• Responsible for personal career development and mentoring of new or junior staff 

Qualifications

• 2+ years of experience facilitating the development and implementation of business initiatives and projects based on organizational objectives. 

• Experience in information technology.
• Experience creating technology solutions to solve business problems (e.g. across multiple divisions or regions within a single company).
• Undergraduate degree in computer science, mathematics, engineering, business, or a related field 
• Business Relationship Manager Professional (BRMP®) certification is preferred

What do we offer

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated