Provide customer support via voice and chat to students, faculty, and staff using Amazon Connect and Connect Assistant. Resolve issues following defined call flows and accurately document all interactions.
Remote Support Jobs in United States (5,856)
Remote in = United States
Job category = Support
Customer Support Specialist I
Clubessential Holdings
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Full Time
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2 Weeks Ago
Clubessential Holdings
Provide multichannel technical support to golf course clients and manage website updates across WordPress and Joomla platforms. Responsibilities include implementing custom CSS, managing e-commerce products, and resolving client-side technical issues.
Serve as the primary point of contact for customer inquiries via phone, email, and chat to resolve issues efficiently. Maintain detailed CRM records and collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
Handle inbound and outbound customer contacts via an omnichannel approach to resolve service, scheduling, and billing inquiries. Focus on maintaining customer relationships and generating creative leads to expand revenue.
WVU-Centralized Scheduler - Call Center - Remote Opportunity - 60025 14 APPLICANTS
WVU Medicine
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Full Time
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2 Weeks Ago
WVU Medicine
Responsible for scheduling, cancelling, and registering outpatient visits and procedures for multiple ambulatory clinics. This includes verifying patient guarantor information and coordinating with referring physician offices to ensure complete orders.
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The role involves managing administrative and client relationships within Client Services, ensuring contract compliance, and handling financials. Additionally, it includes supporting client relationships and business development efforts.
Contact Medicare Advantage and Medicaid members via an automatic dialer to explain and schedule healthcare evaluations. Meet daily productivity goals regarding outbound dials and appointments set while adhering to approved scripts.
Provide Tier 2 technical assistance and application support for internal and external customers, resolving complex issues related to databases and system configurations. Perform software installations, upgrades, and maintain knowledge base entries while collaborating with Tier 1 and Tier 3 teams.
Remote Customer Service Rep - Must Reside in New Jersey (Starts 7/13/2026)
Transworld Systems Inc.
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Full Time
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2 Weeks Ago
Transworld Systems Inc.
Respond to daily customer requests and inquiries through various correspondence channels while maintaining accurate documentation. Identify root causes of issues to determine resolutions and provide feedback to management for process improvement.
Drive subscriber retention and brand engagement by executing CX-led growth programs such as loyalty, gifting, and in-box experiences. The role involves translating CX strategy into a scalable roadmap and measuring performance using LTV and engagement metrics.
Coordinate logistics for leadership meetings and manage national broker relationships, including the delivery of marketing materials and sales insights. Oversee broker agreements, financial tracking, and the preparation of monthly and quarterly performance reports.
Client Services Advisor
Spieldenner Financial Group
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Full Time
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2 Weeks Ago
Spieldenner Financial Group
The role involves conducting client outreach to schedule coverage reviews and preparing personalized financial protection options. The advisor meets with clients virtually or in person to guide them through the application process for insurance products.
The representative will act as the first point of contact to diagnose and resolve technical issues via phone, email, and chat. They are responsible for documenting interactions and escalating complex problems to internal teams.
Provide Level I and Level II technical support for laboratory hardware, software, and reagents to maintain product performance. Focus on increasing customer loyalty and driving value expansion through proactive account management and service contract sales.
Handle a high volume of incoming patient calls to resolve billing inquiries with professionalism and empathy. Maintain accurate account documentation and perform necessary follow-up actions via email or phone to ensure full resolution.
Environmental Operations Support Manager
Waste Management, Inc. (WM)
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Full Time
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2 Weeks Ago
Waste Management, Inc. (WM)
Coordinates logistics for hazardous and non-hazardous waste transportation and ensures compliance with government regulations. Supports sustainability services through contract implementation, special projects, and client consultation for cost-saving opportunities.
The Customer Support Specialist will respond to customer tickets across various channels, troubleshoot platform issues, and escalate complex technical problems to engineering. They will also own customer issues from first response to resolution and contribute to improving support workflows.
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Lead and scale the Technical Support function by managing day-to-day operations, coaching the team, and owning support KPIs. Serve as the primary escalation point for complex technical issues while partnering with Product and Engineering to improve workflows.
The agent will research and respond to insurance and non-insurance customer inquiries across multiple digital channels and phone. They are also responsible for processing new enrollments, claims, and fulfillment tasks while educating customers on product offerings.
Responsible for commissioning, installing, and repairing power generation equipment including diesel generators and turbine systems across a national fleet. The role focuses on reducing unavailable equipment and providing on-site technical support for complex deployments.
Supervisor, Medication Support Navigator
Imagine Pediatrics
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Full Time
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2 Weeks Ago
Imagine Pediatrics
Oversees and coordinates medication-related services for pediatric patients with chronic conditions while providing leadership to the Medication Support Navigator team. Collaborates with clinical pharmacists to ensure operational excellence, manage staff performance, and resolve medication access barriers.
Provide customer support via voice and chat to students, faculty, and staff using Amazon Connect and AWS tools. Document interactions accurately and collaborate with teammates to resolve complex issues in a fast-paced environment.
Director, Help Desk Center of Excellence
CampusWorks, Inc.
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Full Time
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2 Weeks Ago
CampusWorks, Inc.
Lead and mature a centralized 24x7x365 Tier 1 Help Desk operation supporting multiple higher education managed services clients. Drive strategic improvements in customer experience, operational maturity, and ITSM practices while overseeing daily staffing and service delivery.
Fractional Customer Service (Claims) Manager
Silva-Lining HR
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Full Time
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2 Weeks Ago
Silva-Lining HR
Oversee and optimize the end-to-end claims process to ensure timely resolution and exceptional customer experience. Manage the HubSpot ticket pipeline and coordinate with internal teams and external vendors to resolve complex claims.
Manage inbound inquiries from small business administrators via phone, email, and chat regarding payroll, tax, and HR compliance. Provide creative solutions and troubleshooting for the Justworks platform to ensure customer retention and satisfaction.
Act as the primary point of contact for clients to manage onboarding, account opening, and general account management. Collaborate across internal departments to resolve client inquiries and ensure a seamless banking experience.
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Handle a large volume of inbound and outbound calls to conduct telephone screening. Engage in positive interactions to effectively meet customer needs.
Dog Behavior Support Specialist (Remote)
Cincinnati Animal CARE
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Full Time
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2 Weeks Ago
Cincinnati Animal CARE
Provide virtual behavioral support and individualized training plans for foster and adopted dogs. Maintain behavior libraries, track success rates, and coordinate with medical and wellness staff to ensure animal success.
The role involves conducting initial and annual assessments to determine medical eligibility for members. It also requires coordinating service delivery, documenting data in web systems, and conducting educational sessions for families and agencies.
Lead Field Service Representative - Power Distribution/Electrical
Schneider Electric
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Full Time
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2 Weeks Ago
Schneider Electric
The Lead Field Service Representative installs, troubleshoots, and maintains electrical distribution equipment while managing key customer accounts. They also provide technical coaching and mentoring to other field representatives to ensure work quality and problem resolution.
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Support Jobs in Other Countries
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354
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315
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259
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213
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196
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195
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164
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132
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127
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118
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111
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100
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96
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86
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72
Other Categories in United States
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33324
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25122
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23944
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10529
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6714
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5039
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3467
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2819
Remote Teaching Jobs in United States
2399
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1990
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1660
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1166
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1064
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681
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