Design, develop, and support scalable ServiceNow solutions for IT Asset Management, including HAM Pro and SAM Pro. Build automation workflows, integrations, and maintain platform configurations to improve operational efficiency and software governance.
You will design, develop, and maintain high-performance software solutions using Java and C++. Additionally, you will collaborate with cross-functional teams to deliver features, optimize SQL queries, and maintain legacy components.
The Senior ServiceNow Developer will design, develop, and support Hardware and Software Asset Management solutions while automating workflows using Flow Designer and Integration Hub. They will also manage enterprise integrations, maintain CMDB data quality, and ensure all solutions adhere to ServiceNow best practices.
The Senior ServiceNow Developer will design, develop, and support Hardware and Software Asset Management solutions while automating workflows using Flow Designer and Integration Hub. They will also maintain CMDB data quality, manage enterprise integrations, and ensure all solutions adhere to ServiceNow best practices.
The intern will assist the Organization Development department by collecting and analyzing data, preparing reports, and supporting internal business process improvements. They will also coordinate employee awareness campaigns regarding corporate policies and provide general administrative support.
The Junior SRE Engineer will assist in monitoring microservices, maintaining observability dashboards, and troubleshooting production issues. They will also collaborate with service owners to improve monitoring coverage and support automation initiatives.
Design and develop scalable microservices and RESTful APIs to support a configurable, UI-driven self-service platform for contact center operations. Collaborate with UI teams to enable business users to manage call routing, queues, and outbound campaigns without requiring code changes.
You will design, develop, and maintain highly available and scalable microservices on Google Cloud Platform to modernize the client's SaaS platform. Additionally, you will provide production support and collaborate with a high-performing team to solve complex challenges in distributed systems.
The role involves acting as the subject matter expert for Genesys Cloud CX reporting, including designing dashboards and defining KPI frameworks. You will also advise stakeholders on reporting architecture, data strategy, and governance within a public sector contact center environment.
The Senior Project Manager leads the end-to-end delivery of technical projects, serving as the primary client-facing lead to ensure commitments are met on time and within scope. They are responsible for coordinating cross-functional teams, managing project risks, and establishing delivery processes to align with business goals.
Define and evolve the architectural vision for new products, platforms, and technology initiatives while driving Proof of Concept efforts. Lead technical design for complex enterprise systems and mentor engineering teams to ensure scalable, production-ready solutions.
The Senior Java Developer will implement software components, perform system integration, and troubleshoot issues within a tax administration system. They will also collaborate with stakeholders to estimate project efforts and optimize CI/CD processes.
The Senior Genesys Cloud Engineer will design and deploy IVR flows and lead the integration of the WhatsApp Business channel within the contact center platform. Additionally, the role involves configuring outbound campaigns and acting as a technical reference for marketing initiatives.
You will design, implement, and operate scalable Kubernetes infrastructure for high-throughput, event-driven systems. Additionally, you will collaborate with backend teams to optimize performance and automate deployments using GitOps workflows.
You will design, implement, and operate scalable, highly available Kubernetes infrastructure for real-time, event-driven systems. Additionally, you will collaborate with backend teams to optimize performance, security, and automated deployment workflows using GitOps and Infrastructure as Code.
The Senior Genesys Cloud Engineer will design, integrate, and optimize contact-center solutions, including IVR, ACD, and omnichannel interaction flows. They will also provide technical support and maintain integrations with external systems using APIs and webhooks.
The intern will assist in documenting and improving business processes, workflows, and requirements while supporting quality, information security, and risk management activities. They will also participate in internal audits, compliance reviews, and the preparation of reports and process documentation.
You will lead the migration of a large-scale Datadog environment, including monitors, dashboards, and log pipelines to a new standalone organization. You will also collaborate with engineering teams to ensure operational readiness and validate security configurations across AWS and Kubernetes platforms.
The engineer will lead the migration of over 2,000 repositories and their associated CI/CD ecosystems to GitHub Enterprise. Responsibilities include designing automation, executing migration waves, and ensuring platform stability through validation and troubleshooting.
Validate routing configurations, chatbot enhancements, and AI-driven updates across enterprise contact center platforms. Perform end-to-end testing of customer and agent journeys while managing defects and release readiness in a regulated environment.
The engineer will validate contact center routing, scripting, and AI-driven updates across Genesys platforms to ensure release readiness. They are responsible for performing end-to-end testing of customer journeys and managing defects within a regulated environment.
You will design, build, and maintain highly available and performant MySQL databases while supporting cloud modernization efforts. Responsibilities include performance tuning, database automation, troubleshooting, and ensuring system availability across global data centers.
Plan and execute UAT and manual testing for business workflows, integrations, and dialer functionality to ensure production readiness. Collaborate with cross-functional teams including Product Managers and Developers to document defects and validate acceptance criteria.
Develop, maintain, and enhance reliable backend services and APIs using Golang within event-driven architectures. Collaborate with team members on code reviews and build integrations with various enterprise platforms.
Develop, maintain, and enhance reliable backend services and APIs using Golang within event-driven architectures. Collaborate with team members on code reviews and build integrations with various enterprise platforms.
You will plan and execute the migration of a large-scale Datadog environment, including monitors, dashboards, and log pipelines. Additionally, you will collaborate with engineering teams to ensure operational readiness and validate configurations across AWS and Kubernetes integrations.
The engineer will plan and execute enterprise-scale GitHub repository migrations, including CI/CD automation and infrastructure reconfiguration. They will also support AWS cloud infrastructure, Kubernetes/EKS, and Jenkins while ensuring platform stability throughout the migration process.
You will architect, build, and manage scalable, cloud-native Kubernetes infrastructure for high-volume, event-driven systems. The role involves collaborating with backend teams to optimize performance, security, and operational efficiency across multiple cloud environments.
Lead the migration of enterprise iOS and iPadOS device management from Ivanti EPMM/MobileIron to Microsoft Intune. Design and maintain automation solutions using Microsoft Graph API and PowerShell to enhance operational efficiency.
Plan and execute the migration of a large-scale Datadog environment, including monitors, dashboards, and security configurations. Collaborate with engineering teams to ensure operational readiness and validate migration accuracy across AWS and Kubernetes integrations.
Lead the migration of enterprise iOS and iPadOS device management from Ivanti EPMM/MobileIron to Microsoft Intune. Design and maintain automation solutions using Microsoft Graph API and PowerShell to enhance operational efficiency and platform management.
Design and build scalable, reliable, and secure backend services using Golang while implementing event-driven architectures. Collaborate on technical decision-making, conduct code reviews, and maintain integrations with various enterprise platforms.
Provide Level 3 production support for NICE CXone environments, including monitoring, incident management, and root cause analysis. Collaborate with cross-functional teams to troubleshoot issues, support deployments, and drive operational improvements.
The Senior Speech Scientist will analyze production audio and conversational data to optimize speech recognition accuracy and NLU performance for enterprise-scale virtual assistants. They will also lead testing, experimentation, and cross-functional collaboration to ensure compliant and effective AI-powered customer interactions.
Develop and maintain scalable, cloud-native web applications using React.js and Java/Spring Boot. Collaborate with cross-functional teams to implement CI/CD pipelines and ensure high code quality and security standards.
The engineer will design and implement NICE-based routing solutions and develop secure IVR applications for a large-scale customer experience transformation. They will also manage NICE BU solutions, coordinate release planning, and provide technical support for contact center technology.
The Senior UC Engineer will design, deliver, and maintain enterprise Unified Communications and Collaboration platforms, including Cisco Webex and trading turret systems. They will lead incident management, coordinate with telecom vendors, and ensure platform reliability through monitoring and troubleshooting.
The Senior Network Engineer will maintain, optimize, and troubleshoot IP networking components within a mission-critical Cisco Nexus datacenter environment. They will also collaborate with cross-functional teams to automate repetitive tasks and improve overall network operational standards.
The Technical Support Engineer monitors system health, manages incident triage, and coordinates resolution across technical and business teams. This role also involves preparing operational reports and leveraging AI tools to improve productivity and automate tasks.
The DevOps Engineer will design, provision, and maintain secure cloud infrastructure on AWS while optimizing CI/CD pipelines for automated software delivery. They will also collaborate with .NET development teams to ensure system reliability, scalability, and the implementation of DevOps best practices.
Develop and maintain scalable, secure, and responsive web applications using React.js, Java, and Spring Boot. Manage cloud infrastructure on AWS/Azure while implementing CI/CD pipelines and ensuring high code quality through rigorous testing and security practices.
The NICE CX-One Engineer will design and implement routing solutions, develop secure IVR applications, and manage the migration of legacy call center systems to modern platforms. They will also provide technical support, troubleshoot scripting issues, and coordinate with architecture teams to deploy and consume APIs.
The Technical Support Engineer is responsible for real-time monitoring, incident triage, and coordination across technical and business teams to ensure operational continuity. They also manage incident documentation, prepare performance reports, and act as a liaison between stakeholders and vendors.
The candidate will develop and maintain data pipelines and Lakehouse architectures using Azure Databricks, PySpark, and Azure Data Factory. They will also support existing SQL Server data platforms and collaborate with BI teams to ensure data quality and performance.
Develop and maintain scalable, secure, and responsive cloud-native web applications using React.js, Spring Boot, and Node.js. Collaborate with cross-functional teams to implement CI/CD pipelines and optimize database performance in AWS and Azure environments.
The Junior Project Coordinator will support project and service management activities, including resource allocation, budget control, and documentation. They will also act as a point of contact for stakeholders, prepare managerial presentations, and facilitate meetings to ensure efficient project execution.
Define and evolve the architectural vision for new products, platforms, and technology initiatives while driving Proof of Concept efforts. Lead technical design for complex enterprise systems and mentor engineering teams to ensure scalable, production-ready solutions.
Define the architectural vision for new products and platforms while driving technical strategy and Proof of Concept initiatives. Lead complex system designs, establish engineering standards, and mentor technical teams to ensure scalable, production-ready solutions.
Define and evolve the architectural vision for new products, platforms, and technology initiatives while driving Proof of Concept projects. Collaborate with engineering teams to design scalable, cloud-native solutions and establish architectural standards and best practices.
The Lead Network Automation Architect will design and implement enterprise-scale Network-as-Code and GitOps solutions to modernize global network infrastructure. They will also lead CI/CD pipeline development, Kubernetes networking architecture, and serve as the highest-level technical authority for complex network incidents.
Develop and maintain scalable, cloud-native web applications using React.js, Spring Boot, and Node.js. Collaborate with cross-functional teams to implement CI/CD pipelines and ensure high code quality and security in an Agile environment.
The Product Manager will support the execution of the Workforce Management product roadmap by translating business requirements into user stories and features. They will also coordinate platform enhancements, monitor product performance via KPIs, and collaborate with cross-functional teams to optimize operational efficiency.
The Associate Product Manager will support the strategy, development, and continuous improvement of the Five9 cloud contact center platform. Responsibilities include gathering requirements, managing the product backlog, coordinating feature releases, and monitoring operational KPIs to improve agent productivity.
The Genesys Cloud Architect will lead the design, architecture, and evolution of cloud-based contact center solutions while defining the technical vision. They will collaborate with stakeholders and engineering teams to ensure scalable, secure, and high-performing integrations across enterprise systems.
The Genesys Cloud Architect will lead the design, architecture, and evolution of cloud-based contact center solutions. They will define technical vision, ensure system integration, and mentor engineering teams to deliver high-performing customer experience solutions.
The Senior UC Engineer will design, deliver, and maintain enterprise Unified Communications platforms, including Cisco Webex and trading turret systems. They will also lead incident management, coordinate with telecom vendors, and ensure compliance with emergency calling and recording requirements.
The role involves supporting and optimizing AWS infrastructure for Amazon Connect and enterprise cloud platforms using Infrastructure as Code. You will also be responsible for improving platform reliability through incident response, automation, and the development of monitoring solutions.
The Delivery Director will lead MiraCloud implementation programs while scaling the project management practice and establishing delivery governance. They are responsible for ensuring client satisfaction, operational excellence, and profitability across multiple enterprise engagements.
Provide Level 3 production support for NICE CXone contact center environments, including monitoring platform health and resolving incidents. Collaborate with cross-functional teams to perform root cause analysis, support deployments, and drive continuous operational improvements.
Provide L3 production support for NICE CXone environments, including monitoring, incident management, and root cause analysis. Collaborate with cross-functional teams to troubleshoot issues, support deployments, and drive operational improvements.
Provide Level 3 production support for NICE CXone contact center environments, focusing on platform stability and incident management. Collaborate with cross-functional teams to troubleshoot APIs, CRM, and cloud integrations while driving operational improvements.
Design, implement, and maintain enterprise Oracle Session Border Controllers and SIP-based voice solutions. Integrate SBCs with UC/CC platforms and optimize network QoS for real-time voice traffic.
The role involves performing minor updates and changes to Genesys Cloud callflows and resolving client issues within defined SLAs. Responsibilities include processing alerts, creating tickets, and escalating complex issues to L2 engineers.
Responsible for supporting and maintaining AWS-based CCaaS environments to ensure high availability and system reliability. This includes designing proactive monitoring capabilities and troubleshooting production issues using tools like Splunk and Zabbix.
Provide primary administrative support to the EVP of Global Delivery, including calendar and travel management across multiple time zones. Coordinate communication between the Executive Committee and delivery teams while tracking project milestones and commitments.
Provide primary administrative support to the EVP Global Delivery, including calendar and travel management across multiple time zones. Coordinate communication between executive leadership and delivery teams while tracking project milestones and commitments.
The Program Manager is responsible for developing and managing programs that support the organization's strategic direction and long-term goals. Key duties include managing client commitments profitably, overseeing project finances, and leading team development and hiring.
Manage and grow a portfolio of strategic enterprise accounts to drive multi-year revenue growth. Focus on expanding the company's footprint by building deep executive relationships and converting targeted initiatives into long-term partnerships.
The role involves supporting and maintaining AWS-based CCaaS environments to ensure high availability and system reliability. Key tasks include designing proactive monitoring capabilities, troubleshooting production issues, and performing root cause analysis.
Provide Level 3 production support for NICE CXone environments, focusing on platform stability, incident management, and root cause analysis. Support core contact center capabilities including ACD, IVR, and cloud integrations while driving operational improvements.
Design and implement end-to-end observability solutions, dashboards, and telemetry frameworks across cloud environments. Focus on improving system reliability through automation, AIOps, and the definition of SLIs and SLOs.
Manage and grow a portfolio of strategic enterprise accounts to drive multi-year revenue growth. Focus on expanding the company's footprint by building deep executive relationships and converting initiatives into long-term partnerships.
Lead the end-to-end planning and delivery of technical projects focused on speech-enabled IVR and voice solutions. Act as the primary client-facing lead to manage stakeholder expectations and coordinate cross-functional technical teams.
The specialist will oversee procurement compliance, analyze contract terms for cost optimization, and manage competitive bidding processes. They are also responsible for maintaining strategic vendor relationships and supporting the procurement competence center.
The specialist will oversee procurement compliance, analyze contract terms for cost optimization, and manage competitive bidding processes. They are also responsible for maintaining strategic vendor relationships and supporting the procurement competence center.
Design and implement enterprise-scale Network-as-Code and GitOps solutions to eliminate manual deployment processes. Lead the modernization of network architectures and serve as the Tier-4 escalation engineer for complex global network incidents.
Maintain, optimize, and troubleshoot IP networking components within a mission-critical Cisco Nexus datacenter environment. Collaborate with architects and business units to implement network automation and improve operational excellence.
The role focuses on enhancing procurement oversight, ensuring policy compliance, and optimizing supplier collaboration. Key duties include analyzing contract terms, verifying payments, and facilitating competitive bidding processes.
The role focuses on enhancing procurement oversight, ensuring policy compliance, and optimizing supplier collaboration. Key duties include analyzing contract terms, verifying payments, and facilitating competitive bidding processes.
Identify and engage IT talent globally using various channels to build strong candidate pipelines. Conduct market analysis and collaborate with recruiters and hiring managers to support global hiring decisions.
Identify and engage IT talent globally using various channels to build strong candidate pipelines. Conduct market analysis and collaborate with recruiters and hiring managers to support global hiring decisions.
Design, implement, and support enterprise Session Border Controller infrastructure and SIP-based voice solutions across multi-site environments. Integrate SBCs with collaboration platforms and optimize QoS policies for real-time voice traffic.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure using Terraform.
Design, develop, and optimize advanced Amazon Connect contact center solutions, including IVR and call routing strategies. Integrate AWS services and third-party CRM platforms to deliver scalable customer engagement solutions.
Design, build, and optimize advanced contact center solutions using Amazon Connect and AWS services. Develop Lambda functions and integrate contact flows with CRM platforms and conversational AI tools.
The IT Researcher is responsible for identifying and engaging global IT talent through various channels and building strong candidate pipelines. They also conduct market analysis and maintain internal recruitment databases to support hiring decisions.
Design, build, and optimize advanced contact center solutions using Amazon Connect and AWS services. Develop Lambda functions and integrate contact flows with CRMs, third-party APIs, and conversational AI platforms.
The IT Researcher is responsible for identifying and engaging technical talent globally using various sourcing channels and professional networks. They conduct market analysis and maintain internal recruitment databases to support the global hiring process.
Lead the end-to-end architecture and design of scalable, secure Genesys Cloud CX solutions aligned with business objectives. Drive the technical roadmap and oversee integrations with third-party systems like CRM and analytics platforms.
Design and optimize scalable digital contact center solutions using Amazon Connect and Generative AI technologies. Lead the integration of enterprise systems and build custom agent desktops and chat widgets using AWS services.
Lead the end-to-end architecture and design of scalable, secure Genesys Cloud CX solutions aligned with business objectives. Drive the technical roadmap and provide leadership across design, development, and deployment phases while mentoring engineering teams.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure using Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure using Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure using Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure using Terraform.
Design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. This includes building scalable APIs, Python-based Lambda functions, and managing infrastructure via Terraform.
Monitor system alerts and contact center platforms to ensure operational stability and manage incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders while leveraging AI tools to streamline documentation and communication.
The Researcher is responsible for actively sourcing qualified candidates through various channels and managing the pipeline within SmartRecruiters. They also conduct market analysis and maintain internal databases to support rapid company scaling.
The Researcher is responsible for actively sourcing qualified candidates through various channels and managing the pipeline within SmartRecruiters. They also conduct market analysis and maintain internal databases to support rapid company scaling.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification lifecycle, from initial preparation to final audit completion. They are responsible for coordinating cross-functional teams, managing documentation, and ensuring all security controls are implemented and audit-ready.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
Lead the company through the full SOC 2 Type II certification journey from initial preparation to final audit completion. Coordinate project activities across cross-functional teams including Security, IT, Engineering, HR, Legal, and Procurement.
Lead the end-to-end design, architecture, and technical roadmap for scalable Genesys Cloud CX contact center solutions. Collaborate with cross-functional teams and stakeholders to ensure seamless integration with CRM and third-party systems while maintaining high performance and security standards.
Lead the end-to-end architecture and design of Genesys Cloud CX solutions while defining the technical roadmap for contact center platforms. Collaborate with cross-functional teams to ensure seamless system integration and provide technical leadership throughout the development and deployment lifecycle.
The Architect will lead the end-to-end design and architecture of Genesys Cloud CX solutions, translating business requirements into secure, high-performing technical designs. This role involves defining the technical roadmap, overseeing integrations with third-party systems like CRM and WFM, and guiding engineering teams on best practices.
The Senior Project Manager acts as the primary client-facing lead, owning end-to-end delivery across the program while ensuring commitments are met on time, within scope, and aligned with client expectations. Responsibilities include defining delivery structure, coordinating internal teams, managing risks and trade-offs, and partnering with another PM for continuity.
