Lead the global technical recruitment function by defining strategy, managing performance, and partnering with senior stakeholders to align hiring with business growth. Coach and develop the recruitment team while overseeing workforce planning and the implementation of scalable recruitment processes.
You will design and develop optimization models for contact center workforce planning, scheduling, and resource allocation. Additionally, you will build production-grade solver services and collaborate with engineering teams to integrate these models into the workforce management platform.
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms, HR systems, and enterprise data platforms.
The Lead Network Automation Architect will design and implement enterprise-scale Network-as-Code and GitOps solutions to modernize global network infrastructure. They will also lead CI/CD pipeline development, Kubernetes networking architecture, and serve as a Tier-4 escalation point for complex network incidents.
The Principal AI Strategist will serve as a trusted advisor to executive leadership, guiding the development and implementation of AI strategies within contact center environments. They will lead workshops, define AI use cases, and partner with internal and external teams to ensure successful business value realization.
The DevOps Engineer will design, deploy, and manage AWS cloud infrastructure while ensuring scalability, reliability, and security. They will also develop and maintain Infrastructure as Code using Terraform and implement automated CI/CD pipelines.
Design and execute comprehensive test scenarios for conversational AI and voice-based customer experience solutions. Collaborate with cross-functional teams to validate integrations, automation, and end-to-end customer journeys while ensuring high-quality standards.
Lead and support multiple cross-functional Agile teams to ensure successful project delivery using Scrum, Kanban, and scaled frameworks. Facilitate Agile ceremonies, manage backlogs, and coordinate with stakeholders to remove blockers and ensure alignment on delivery goals.
Design and execute comprehensive test scenarios for conversational AI, voice applications, and customer interaction solutions. Collaborate with cross-functional teams to validate system integrations, automation suites, and end-to-end customer journeys.
Provide administrative and operational support to project managers while maintaining project documentation and reporting. Develop lightweight internal tools and automations to improve PMO efficiency and support continuous process improvement.
Provide administrative and operational support to project managers while maintaining project documentation and reporting. Develop and maintain lightweight internal tools and automations to improve PMO efficiency.
You will be responsible for maintaining, optimizing, and troubleshooting IP networking components within a mission-critical datacenter environment. Additionally, you will collaborate with cross-functional teams to develop network automation and execute change requests to ensure operational excellence.
Lead the migration of digital contact center workloads to Amazon Connect and design intelligent customer engagement solutions across multiple channels. Implement GenAI-powered interactions using Amazon Bedrock and integrate custom widgets with CRM platforms like Salesforce and ServiceNow.
Design, build, and maintain scalable ETL pipelines and data platforms to support business intelligence and decision-making. Collaborate with cross-functional teams to modernize legacy systems and ensure data quality, governance, and performance.
Develop and enhance AI agents, orchestration, guided workflows, automation, and conversational applications using Python, LangGraph, and LangChain. Integrate AI solutions with enterprise systems and APIs, implement observability and performance monitoring, and collaborate with stakeholders to improve platform reliability and deliver business use cases.
Develop and enhance AI agents, conversational experiences, and orchestration capabilities using Python, LangGraph, and LangChain. Collaborate with engineering teams to integrate AI solutions with enterprise systems and ensure platform reliability and performance.
Lead and support multiple cross-functional Agile teams to ensure successful project delivery using Scrum, Kanban, and scaled Agile frameworks. Facilitate all Agile ceremonies and partner with Product Owners to manage backlogs, dependencies, and stakeholder expectations.
You will develop and enhance AI agents and orchestration capabilities using Python, LangGraph, and LangChain to support intelligent workflows. Additionally, you will integrate these agents with enterprise backend systems and contribute to the development of conversational AI experiences.
You will develop and enhance AI agents and orchestration capabilities using Python, LangGraph, and LangChain to support intelligent workflows. Additionally, you will integrate these agents with enterprise backend systems and collaborate with engineers to improve platform reliability.
The Senior Google CCAIP Engineer will build, configure, and test customer contact center solutions on Google's CCAI platform, including IVR menus and routing logic. The role also involves developing custom integrations, executing test cases, and maintaining technical documentation for customer stakeholders.
You will design, provision, and maintain secure cloud infrastructure on AWS while automating deployment pipelines using CI/CD tools. Additionally, you will collaborate with .NET development teams to optimize application architecture and ensure high system reliability.
Design and implement optimization models and a production-grade scheduling solver for workforce planning, scheduling, and resource allocation in a large-scale contact center environment. Validate schedule quality and solver performance, integrate the service into the WFM platform, and collaborate with business and engineering stakeholders to ensure schedules are operationally usable.
Design and maintain automated tests across the test pyramid, with a focus on component and integration testing of Java microservices, as well as performance and Workforce Management scenarios. Integrate tests into CI/CD quality gates, collaborate with engineering and product stakeholders, and establish reusable quality standards while investigating defects and improving quality across the development lifecycle.
The developer will design and implement NICE-based routing solutions and secure IVR applications while managing system migrations. They will also provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Design, develop, and maintain scalable backend services and microservices using Golang while building responsive web applications with React. Collaborate with cross-functional teams to integrate systems, optimize performance, and support cloud-native application architectures.
The developer will design and implement NICE-based routing solutions and secure IVR applications while managing system migrations. They will also provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Lead the design, development, implementation, testing, and deployment of secure routing solutions for the Genesys Engage contact center platform, including voice and multichannel workflows. Troubleshoot and support Genesys systems, document solutions, communicate project status, and provide technical guidance and knowledge transfer to clients and colleagues.
Lead the migration of digital contact center workloads from legacy systems to Amazon Connect while designing and implementing intelligent customer engagement solutions. Collaborate with cross-functional teams to integrate CRM platforms and deploy GenAI-powered interactions to enhance agent and customer experiences.
Design, develop, and maintain reusable AI Fabric platform services, APIs, microservices, and web applications for conversational AI, voice communications, integrations, and platform operations. Build and support secure, scalable cloud-native systems, frontend experiences, CI/CD, observability, and production readiness while collaborating across product, architecture, security, and operations teams.
Lead the redesign of legacy IVR systems into modern, intuitive, and customer-centric voice experiences. Collaborate with product, engineering, and operations teams to develop robust conversational flows and optimize contact center performance.
