The developer will design and implement NICE-based routing solutions and secure IVR applications while managing system migrations. They will also provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Design, develop, and maintain scalable backend services and microservices using Golang while building responsive web applications with React. Collaborate with cross-functional teams to integrate systems, optimize performance, and support cloud-native application architectures.
The developer will design and implement NICE-based routing solutions and secure IVR applications while managing system migrations. They will also provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Lead the design, development, implementation, testing, and deployment of secure routing solutions for the Genesys Engage contact center platform, including voice and multichannel workflows. Troubleshoot and support Genesys systems, document solutions, communicate project status, and provide technical guidance and knowledge transfer to clients and colleagues.
Design and develop reusable AI Fabric platform services, APIs, microservices, and web applications, including secure integrations, conversation orchestration, intelligent routing, and LiveKit-based voice solutions. Build self-service platform experiences and apply reliability, observability, security, and production-readiness practices while collaborating across product, architecture, security, and operations teams.
Build and configure Google CCAI Platform IVR menus, call flows, queues, routing, and integrations with CRM systems, virtual agents, and agent desktop components. Test configurations, support customer UAT, resolve defects, maintain requirements traceability, and produce technical documentation while following change and release procedures.
Design, develop, and maintain reusable AI Fabric platform services, APIs, microservices, and web applications for conversational AI, voice communications, integrations, and platform operations. Build and support secure, scalable cloud-native systems, frontend experiences, CI/CD, observability, and production readiness while collaborating across product, architecture, security, and operations teams.
Lead the migration of digital contact center workloads from legacy systems to Amazon Connect while designing and implementing intelligent customer engagement solutions. Collaborate with cross-functional teams to integrate CRM platforms and deploy GenAI-powered interactions to enhance agent and customer experiences.
Lead the redesign of legacy IVR systems into modern, intuitive, and customer-centric voice experiences. Collaborate with product, engineering, and operations teams to develop robust conversational flows and optimize contact center performance.
The NOC Infrastructure Administrator is responsible for the monitoring, administration, and operational support of Linux, Windows, and cloud-based infrastructure in a 24/7 production environment. This role involves resolving technical issues, managing system availability, and maintaining operational documentation.
The NOC Infrastructure Administrator is responsible for the monitoring, administration, and operational support of Linux, Windows, and cloud-based infrastructure in a 24/7 environment. This role involves resolving technical issues, managing system availability, and performing routine maintenance tasks like backups and patch management.
The NOC Infrastructure Administrator is responsible for monitoring, administering, and providing operational support for Linux, Windows, and cloud-based infrastructure in a 24/7 environment. This role involves maintaining system availability, resolving technical issues, and managing data backups and user accounts.
The Amazon Connect Support Engineer is responsible for maintaining and monitoring AWS-based CCaaS environments to ensure high availability and system reliability. They will perform root cause analysis, implement corrective actions, and collaborate with cross-functional teams to enhance monitoring frameworks.
The DevOps Engineer will design, deploy, and manage AWS cloud infrastructure while ensuring scalability, reliability, and security. They will also build and maintain Infrastructure as Code using Terraform and develop CI/CD pipelines for automated deployments.
Define the target operating model and lead the service transition for a major contact centre migration to a cloud platform. Develop organizational design, support models, and service acceptance criteria while managing stakeholder engagement and transition governance.
The analyst will define the target operating model and service transition for a large-scale contact centre cloud migration. Responsibilities include drafting operational artifacts, documenting processes, and facilitating stakeholder sessions to ensure service readiness.
You will build and configure voice contact center solutions on the Google Cloud Contact Center AI Platform, including IVR menus and complex call routing. Additionally, you will integrate the platform with CRM systems and perform rigorous testing to ensure seamless production performance.
The Executive Assistant will provide primary support to the EVP Global Delivery by managing calendars, travel, and communication across distributed teams. They will also coordinate delivery leadership meetings, track project commitments, and prepare materials for executive and board-level meetings.
Design, develop, and deploy high-quality mobile applications while contributing to architecture and long-term scalability. Collaborate with cross-functional teams to build new features and improve existing codebases through refactoring and modern engineering practices.
Design, develop, and maintain scalable cloud-native backend services and responsive web applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to implement integrations, optimize database performance, and ensure high-quality software delivery through CI/CD pipelines.
Design, develop, and maintain scalable cloud-native backend services and responsive web applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to implement integrations, optimize database performance, and ensure high-quality deployment through CI/CD pipelines.
The Product Owner will manage the Reporting & MIS workstream for a large-scale cloud migration, ensuring data accuracy and continuity. They will define requirements, manage the product backlog, and coordinate UAT while collaborating with cross-functional teams.
Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms. Collaborate with cross-functional teams to build and maintain highly available, scalable voice infrastructure using technologies like FreeSWITCH and Kamailio.
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to build responsive frontend applications and integrate with various CX and enterprise platforms.
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms and enterprise systems while maintaining high-performance microservices.
The Delivery Director will lead MiraCloud implementation programs while scaling the project management practice and ensuring operational excellence. They are responsible for managing customer relationships, overseeing project managers, and ensuring delivery performance meets contractual and business objectives.
Design and develop enterprise-scale routing engines to intelligently distribute voice and digital interactions in real time. Collaborate with cross-functional teams to implement scalable backend services that meet strict latency and availability requirements.
Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms. Collaborate with cross-functional teams to build highly available, scalable systems and integrate voice services with various CX and CRM platforms.
Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms and enterprise data systems.
Design, develop, and maintain scalable backend services and responsive workforce applications using Java, Spring Boot, and React. Collaborate with cross-functional teams to integrate WFM capabilities with CX platforms and enterprise systems while ensuring high performance and reliability.
Lead the solution architecture and technical design for scalable CX and contact center capabilities while guiding development teams. Design and develop critical Java services, integrations, and voice infrastructure components to ensure high availability and performance.
You will write code across the stack to build innovative mobile products and continuously ship features to production. You will also collaborate with product managers, designers, and QA engineers to architect new systems and improve user experience.
You will design, develop, and maintain high-performance software solutions using Java and C++. Additionally, you will collaborate with cross-functional teams to deliver features, optimize SQL queries, and maintain legacy components.
The Senior ServiceNow Developer will design, develop, and support Hardware and Software Asset Management solutions while automating workflows using Flow Designer and Integration Hub. They will also manage enterprise integrations, maintain CMDB data quality, and ensure all solutions adhere to ServiceNow best practices.
The intern will assist the Organization Development department by collecting and analyzing data, preparing reports, and supporting internal business process improvements. They will also coordinate employee awareness campaigns regarding corporate policies and provide general administrative support.
Design and develop scalable microservices and RESTful APIs to support a configurable, UI-driven self-service platform for contact center operations. Collaborate with UI teams to enable business users to manage call routing, queues, and outbound campaigns without requiring code changes.
You will design, develop, and maintain highly available and scalable microservices on Google Cloud Platform to modernize the client's SaaS platform. Additionally, you will provide production support and collaborate with a high-performing team to solve complex challenges in distributed systems.
The Senior Project Manager leads the end-to-end delivery of technical projects, serving as the primary client-facing lead to ensure commitments are met on time and within scope. They are responsible for coordinating cross-functional teams, managing project risks, and establishing delivery processes to align with business goals.
The Senior Java Developer will implement software components, perform system integration, and troubleshoot issues within a tax administration system. They will also collaborate with stakeholders to estimate project efforts and optimize CI/CD processes.
The Senior Genesys Cloud Engineer will design and deploy IVR flows and lead the integration of the WhatsApp Business channel within the contact center platform. Additionally, the role involves configuring outbound campaigns and acting as a technical reference for marketing initiatives.
The Senior Genesys Cloud Engineer will design, integrate, and optimize contact-center solutions, including IVR, ACD, and omnichannel interaction flows. They will also provide technical support and maintain integrations with external systems using APIs and webhooks.
The intern will assist in documenting and improving business processes, workflows, and requirements while supporting quality, information security, and risk management activities. They will also participate in internal audits, compliance reviews, and the preparation of reports and process documentation.
The engineer will lead the migration of over 2,000 repositories and their associated CI/CD ecosystems to GitHub Enterprise. Responsibilities include designing automation, executing migration waves, and ensuring platform stability through validation and troubleshooting.
You will lead the migration of a large-scale Datadog environment, including monitors, dashboards, and log pipelines to a new standalone organization. You will also collaborate with engineering teams to ensure operational readiness and validate security configurations across AWS and Kubernetes platforms.
Validate routing configurations, chatbot enhancements, and AI-driven updates across enterprise contact center platforms. Perform end-to-end testing of customer and agent journeys while managing defects and release readiness in a regulated environment.
The engineer will validate contact center routing, scripting, and AI-driven updates across Genesys platforms to ensure release readiness. They are responsible for performing end-to-end testing of customer journeys and managing defects within a regulated environment.
You will design, build, and maintain highly available and performant MySQL databases while supporting cloud modernization efforts. Responsibilities include performance tuning, database automation, troubleshooting, and ensuring system availability across global data centers.
Develop, maintain, and enhance reliable backend services and APIs using Golang within event-driven architectures. Collaborate with team members on code reviews and build integrations with various enterprise platforms.
Develop, maintain, and enhance reliable backend services and APIs using Golang within event-driven architectures. Collaborate with team members on code reviews and build integrations with various enterprise platforms.
You will plan and execute the migration of a large-scale Datadog environment, including monitors, dashboards, and log pipelines. Additionally, you will collaborate with engineering teams to ensure operational readiness and validate configurations across AWS and Kubernetes integrations.
The engineer will plan and execute enterprise-scale GitHub repository migrations, including CI/CD automation and infrastructure reconfiguration. They will also support AWS cloud infrastructure, Kubernetes/EKS, and Jenkins while ensuring platform stability throughout the migration process.
Plan and execute the migration of a large-scale Datadog environment, including monitors, dashboards, and security configurations. Collaborate with engineering teams to ensure operational readiness and validate migration accuracy across AWS and Kubernetes integrations.
Design and build scalable, reliable, and secure backend services using Golang while implementing event-driven architectures. Collaborate on technical decision-making, conduct code reviews, and maintain integrations with various enterprise platforms.
Provide Level 3 production support for NICE CXone environments, including monitoring, incident management, and root cause analysis. Collaborate with cross-functional teams to troubleshoot issues, support deployments, and drive operational improvements.
Develop and maintain scalable, cloud-native web applications using React.js and Java/Spring Boot. Collaborate with cross-functional teams to implement CI/CD pipelines and ensure high code quality and security standards.
The Senior Network Engineer will maintain, optimize, and troubleshoot IP networking components within a mission-critical Cisco Nexus datacenter environment. They will also collaborate with cross-functional teams to automate repetitive tasks and improve overall network operational standards.
The Technical Support Engineer monitors system health, manages incident triage, and coordinates resolution across technical and business teams. This role also involves preparing operational reports and leveraging AI tools to improve productivity and automate tasks.
Develop and maintain scalable, secure, and responsive web applications using React.js, Java, and Spring Boot. Manage cloud infrastructure on AWS/Azure while implementing CI/CD pipelines and ensuring high code quality through rigorous testing and security practices.
The Technical Support Engineer is responsible for real-time monitoring, incident triage, and coordination across technical and business teams to ensure operational continuity. They also manage incident documentation, prepare performance reports, and act as a liaison between stakeholders and vendors.
Develop and maintain scalable, secure, and responsive cloud-native web applications using React.js, Spring Boot, and Node.js. Collaborate with cross-functional teams to implement CI/CD pipelines and optimize database performance in AWS and Azure environments.
Develop and maintain scalable, cloud-native web applications using React.js, Spring Boot, and Node.js. Collaborate with cross-functional teams to implement CI/CD pipelines and ensure high code quality and security in an Agile environment.
The Associate Product Manager will support the strategy, development, and continuous improvement of the Five9 cloud contact center platform. Responsibilities include gathering requirements, managing the product backlog, coordinating feature releases, and monitoring operational KPIs to improve agent productivity.
The Genesys Cloud Architect will lead the design, architecture, and evolution of cloud-based contact center solutions while defining the technical vision. They will collaborate with stakeholders and engineering teams to ensure scalable, secure, and high-performing integrations across enterprise systems.
The Genesys Cloud Architect will lead the design, architecture, and evolution of cloud-based contact center solutions. They will define technical vision, ensure system integration, and mentor engineering teams to deliver high-performing customer experience solutions.
The Delivery Director will lead MiraCloud implementation programs while scaling the project management practice and establishing delivery governance. They are responsible for ensuring client satisfaction, operational excellence, and profitability across multiple enterprise engagements.
Provide Level 3 production support for NICE CXone contact center environments, including monitoring platform health and resolving incidents. Collaborate with cross-functional teams to perform root cause analysis, support deployments, and drive continuous operational improvements.
Provide L3 production support for NICE CXone environments, including monitoring, incident management, and root cause analysis. Collaborate with cross-functional teams to troubleshoot issues, support deployments, and drive operational improvements.
Provide Level 3 production support for NICE CXone contact center environments, focusing on platform stability and incident management. Collaborate with cross-functional teams to troubleshoot APIs, CRM, and cloud integrations while driving operational improvements.
Responsible for supporting and maintaining AWS-based CCaaS environments to ensure high availability and system reliability. This includes designing proactive monitoring capabilities and troubleshooting production issues using tools like Splunk and Zabbix.
Provide primary administrative support to the EVP of Global Delivery, including calendar and travel management across multiple time zones. Coordinate communication between the Executive Committee and delivery teams while tracking project milestones and commitments.
Provide primary administrative support to the EVP Global Delivery, including calendar and travel management across multiple time zones. Coordinate communication between executive leadership and delivery teams while tracking project milestones and commitments.
The Program Manager is responsible for developing and managing programs that support the organization's strategic direction and long-term goals. Key duties include managing client commitments profitably, overseeing project finances, and leading team development and hiring.
The role involves supporting and maintaining AWS-based CCaaS environments to ensure high availability and system reliability. Key tasks include designing proactive monitoring capabilities, troubleshooting production issues, and performing root cause analysis.
Provide Level 3 production support for NICE CXone environments, focusing on platform stability, incident management, and root cause analysis. Support core contact center capabilities including ACD, IVR, and cloud integrations while driving operational improvements.
Design and implement end-to-end observability solutions, dashboards, and telemetry frameworks across cloud environments. Focus on improving system reliability through automation, AIOps, and the definition of SLIs and SLOs.
Lead the end-to-end planning and delivery of technical projects focused on speech-enabled IVR and voice solutions. Act as the primary client-facing lead to manage stakeholder expectations and coordinate cross-functional technical teams.
Maintain, optimize, and troubleshoot IP networking components within a mission-critical Cisco Nexus datacenter environment. Collaborate with architects and business units to implement network automation and improve operational excellence.
Design, develop, and optimize advanced Amazon Connect contact center solutions, including IVR and call routing strategies. Integrate AWS services and third-party CRM platforms to deliver scalable customer engagement solutions.
Design, build, and optimize advanced contact center solutions using Amazon Connect and AWS services. Develop Lambda functions and integrate contact flows with CRM platforms and conversational AI tools.
Design, build, and optimize advanced contact center solutions using Amazon Connect and AWS services. Develop Lambda functions and integrate contact flows with CRMs, third-party APIs, and conversational AI platforms.
Lead the end-to-end architecture and design of scalable, secure Genesys Cloud CX solutions aligned with business objectives. Drive the technical roadmap and provide leadership across design, development, and deployment phases while mentoring engineering teams.
Monitor system alerts and contact center platforms to ensure operational stability and manage incidents using structured severity frameworks. Act as a liaison between technical and business stakeholders while leveraging AI tools to streamline documentation and communication.
The Researcher is responsible for actively sourcing qualified candidates through various channels and managing the pipeline within SmartRecruiters. They also conduct market analysis and maintain internal databases to support rapid company scaling.
The Researcher is responsible for actively sourcing qualified candidates through various channels and managing the pipeline within SmartRecruiters. They also conduct market analysis and maintain internal databases to support rapid company scaling.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification lifecycle, from initial preparation to final audit completion. They are responsible for coordinating cross-functional teams, managing documentation, and ensuring all security controls are implemented and audit-ready.
Lead the company through the full SOC 2 Type II certification journey from initial preparation to final audit completion. Coordinate project activities across cross-functional teams including Security, IT, Engineering, HR, Legal, and Procurement.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
The SOC 2 Project Manager will lead the company through the full SOC 2 Type II certification journey, from initial preparation to successful audit completion. They will coordinate cross-functional activities across Security, IT, Engineering, HR, Legal, and Procurement to ensure audit readiness and compliance.
The Architect will lead the end-to-end design and architecture of Genesys Cloud CX solutions, translating business requirements into secure, high-performing technical designs. This role involves defining the technical roadmap, overseeing integrations with third-party systems like CRM and WFM, and guiding engineering teams on best practices.
The Senior Project Manager acts as the primary client-facing lead, owning end-to-end delivery across the program while ensuring commitments are met on time, within scope, and aligned with client expectations. Responsibilities include defining delivery structure, coordinating internal teams, managing risks and trade-offs, and partnering with another PM for continuity.
