The role involves building and maintaining automation frameworks while performing vulnerability assessments and mobile threat defense testing. You will collaborate with developers to execute test cases, track defects, and ensure high-quality, secure software releases.
The Customer Support Engineer will act as a technical expert to diagnose and resolve customer issues while maintaining high satisfaction levels. They will collaborate with internal product, development, and DevOps teams to manage risks and provide feedback for product improvements.
The Senior Technical Writer will author internal and customer-facing documentation, including release notes, user guides, and API documents. This involves collaborating with subject matter experts and testing software to translate complex technical concepts into clear, concise information.
Manage post-sale relationships for public sector clients, focusing on renewals, expansion, and product adoption. Act as a trusted advisor to ensure customer satisfaction and facilitate smooth solution rollouts.
Manage post-sale relationships for Federal and SLED customers to ensure renewals, adoption, and business value. Act as a trusted advisor by managing escalations, gathering product feedback, and overseeing deployment planning.
Design and maintain robust security controls across a multi-cloud environment including AWS, Azure, GCP, and OCI. Implement security automation via IaC and manage system hardening, network defense, and incident response operations.
Design, develop, and support cloud and locally hosted solutions to facilitate efficient service deployment and operations. Collaborate with the research and development teams to automate processes, improve infrastructure, and resolve complex operational issues.
The role involves designing, developing, and maintaining scalable backend services using Java and Python, focusing on building microservices and APIs for cloud infrastructure platforms. Responsibilities also include developing automation tools for infrastructure provisioning, monitoring, and operational workflows.
The role involves designing, coding, testing, and delivering software to automate manual operational tasks and engaging with development teams to ensure software reliability and scale throughout the lifecycle. Responsibilities also include troubleshooting priority incidents, facilitating blameless post-mortems, designing self-healing patterns, and participating in 24x7 support coverage.
