The Customer Success Manager leads and develops the Account Leadership and Product Operations teams to ensure high-quality client relationship management and operational excellence. They are responsible for driving strategic planning, managing client escalations, and overseeing forecasting and operational readiness to support long-term growth.
You will lead a retail book of business as the primary account lead, owning client satisfaction, revenue targets, and organic growth. You will also manage a direct team and set the strategy for cross-functional groups to ensure successful program execution.
The role involves producing deal-driven sales artifacts like RFP responses and pitch decks while proactively building enablement assets such as playbooks and training materials. You will partner with Business Development to ensure sales teams are equipped with the content and tools needed to win in the loyalty and martech landscape.
The manager is responsible for leading and improving the Quality Assurance, Training, Customer Success, and Knowledge Management functions within the contact center. They will drive operational excellence by coaching team members, implementing automation, and ensuring agents have the necessary tools to deliver exceptional customer experiences.
The Senior Account Manager will oversee day-to-day operations for retail loyalty accounts, serving as the primary client contact and coordinating cross-functional teams. They are responsible for executing account plans, managing program configurations, and ensuring all commitments are delivered with excellence.
Lead internal and potentially client-facing projects from initiation through completion, managing scope, schedules, budgets, resources, risks, and deliverables. Coordinate stakeholders and cross-functional teams, maintain PMO governance and Workfront reporting, and improve project management processes and practices.
Lead day-to-day client relationships for retail accounts, shaping loyalty strategy and coordinating cross-functional teams to deliver effective programs and campaigns. Use customer data to improve program performance, resolve issues, prepare clients for launches, and identify opportunities for account growth.
You will serve as the lead financial architect for client loyalty programs, designing investment cases and scenario models that drive board-level decision-making. Additionally, you will partner with cross-functional teams to deliver actionable loyalty strategies and present complex financial insights to senior client stakeholders.
The Business Systems Analyst acts as a subject matter expert, investigating client needs and translating them into actionable business requirements and solution documentation. They serve as the connective tissue between business, product, and technical teams to ensure project success and alignment with platform capabilities.
The Senior Director will serve as an executive-level strategic partner to travel and hospitality clients, driving loyalty program vision, performance, and long-term enterprise value. They will orchestrate cross-functional teams and manage commercial strategies to ensure program growth and innovation.
The Solutions Architect acts as a subject matter expert to define client needs and align them with platform capabilities while managing solution scope and cost. They serve as the connective tissue between business, product, and technical teams to ensure project success from discovery through launch.
You will enable engineering teams by providing the environment and knowledge to run a robust quality program while executing tests where appropriate. You will shift left on quality by automating tests and guiding the team on a continuous improvement journey.
The Software Engineer will participate in all phases of the Agile methodology, including planning, grooming, and coding sprint items. They will also design and maintain loyalty platform integrations while coaching team members and promoting best coding practices.
The manager will provide day-to-day tactical execution for a Tier 1 contact center, ensuring service levels and customer satisfaction goals are met. They will also lead, coach, and develop supervisory staff while translating organizational strategic goals into actionable deliverables.
The AI Engineer will build and deploy agent harnesses using Python, LangChain, and LangGraph to automate analyst workflows and surface insights. They will also own the reliability, evaluation, and production monitoring of these AI agents within the Amazon AgentCore platform.
The Operations Manager is responsible for managing daily operational logistics and improving organizational efficiency across programmatic, technical, and client-centric operations. They will lead program support, coordinate with internal and external stakeholders, and implement strategic plans to ensure project success and scalability.
