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Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors. Act as the voice of the customer by translating business needs into product requirements and iterating on onboarding strategies.
Lead and develop a team of Customer Success Managers to ensure high client retention, satisfaction, and growth. Collaborate cross-functionally with Product, Engineering, and Sales to align customer feedback with product development and revenue targets.
The CSM is responsible for maximizing client value by driving the adoption of health services and ensuring high customer loyalty. This involves managing the onboarding process, providing product education, and collaborating with Key Account Managers to reduce churn.
Manage mid-market enterprise Fintech and Financial Institution accounts to drive product adoption and customer satisfaction. Lead the end-to-end onboarding process, including implementation, configuration, and periodic business reviews.
Own the end-to-end post-sales lifecycle for strategic EMEA accounts, focusing on onboarding, adoption, retention, and renewal. Act as a senior consultant on revenue strategies and mentor junior CSMs while leveraging AI tools for analytics and reporting.
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Manage a portfolio of key accounts to ensure engagement, drive renewals, and identify expansion opportunities. Serve as a trusted advisor aligning AI solutions to customer strategies while overseeing project deliverables.
Manage the post-sales journey for enterprise customers to ensure the AI platform delivers measurable business outcomes. Act as a trusted advisor to help customers integrate AI agents into workflows and drive platform adoption and renewals.
Act as the primary liaison for airport customers to ensure successful onboarding, product adoption, and long-term retention. Collaborate cross-functionally to drive expansion opportunities and maintain high customer health through success playbooks and business reviews.
The role focuses on acquiring new clients and conducting need analyses to understand hiring challenges and business pain points. It involves managing the entire client pipeline and relationship lifecycle through a CRM to ensure smooth delivery with recruitment teams.
The Customer Success Manager is responsible for building long-term strategic relationships with retail customers to maximize lifetime value and ensure product adoption. Key duties include conducting Executive Business Reviews, managing renewals, and collaborating cross-functionally to align product roadmaps with customer needs.
The Customer Success Consultant acts as a strategic advisor to high-impact clients to drive SaaS adoption and align technology capabilities with business outcomes. Responsibilities include conducting strategic reviews, managing customer health to reduce churn, and identifying growth opportunities for expansion.
Serve as the primary clinical advisor for a portfolio of health systems to optimize technology-enabled workflows and improve patient progression. Partner with internal teams to incorporate customer feedback into product improvements and drive organizational change management.
Manage a portfolio of strategic e-commerce merchants to drive revenue retention, growth, and long-term success. Oversee the full customer lifecycle from onboarding and adoption to renewals and contract negotiations.
The Customer Success Manager partners with Enterprise customers to drive product adoption, retention, and growth. They serve as a trusted advisor, coordinating across technical and leadership teams to ensure customers achieve measurable business outcomes.
Manage the end-to-end implementation and onboarding process for school districts to ensure successful adoption of career readiness products. Develop scalable playbooks, training materials, and internal resources to build the foundation for the Customer Success team.
The Customer Success Manager acts as a strategic partner for city mobility programs, managing the entire customer lifecycle from onboarding to renewal. They are responsible for driving retention, identifying expansion opportunities, and maintaining executive-level relationships through outcome-based reviews.
Act as the central bridge between clients, lawyers, and service providers to ensure smooth onboarding and matter progression. Manage the end-to-end client lifecycle, including KYC compliance, engagement letters, and matter tracking via Microsoft Planner.
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Manage the full post-sale lifecycle for enterprise clients, from onboarding to renewal and expansion. Translate complex Marketing Mix Modeling outputs into actionable business and media recommendations for senior stakeholders.
Lead technical escalations and serve as the primary technical voice for complex customer relationships during business reviews. Build and scale the Customer Success Engineering function, including hiring and developing a team of security analysts.
Manage a portfolio of high-priority, complex enterprise healthcare accounts to ensure customer satisfaction and drive renewals. Contribute to the strategic design and scalability of the Customer Success function's processes and tools.
Manage end-to-end retail media search advertising campaigns on platforms like Amazon and Walmart to drive profitable revenue growth for enterprise clients. Analyze performance data to provide actionable insights and collaborate with internal product teams to enhance platform capabilities.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Lead and develop a high-performing Customer Success team to drive retention, operational excellence, and long-term account growth. Partner cross-functionally with Sales, Operations, and Executive Leadership to align customer expectations with business objectives.
Lead the commercial health and strategic relationships with healthcare and clinical partners to scale Tonal's clinical-grade health technology platform. Architect the healthcare commercial playbook and build a dedicated customer success team to manage deployment and renewals.
Oversee the delivery of Google Nest energy programs and services while ensuring account health and driving business growth. Collaborate cross-functionally with Product, Engineering, and Finance to manage demand response programs and partner promotion campaigns.
Manage a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer value. Guide customers through the implementation of compliance frameworks and translate security topics into business value.
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Drive platform adoption and expansion across customer bases, specifically moving beyond security teams into IT, Engineering, and Operations. Manage the full customer lifecycle from onboarding and ongoing support to renewals and strategic business reviews.
Lead a portfolio of strategic accounts as a trusted advisor to drive customer value realization and solution adoption. Orchestrate collaboration between internal teams like Product, Sales, and Support to ensure seamless customer journeys and execute business reviews.
Manage the full post-sale lifecycle for commercial accounts, focusing on onboarding, adoption, renewal, and expansion. Act as the voice of the customer to provide actionable insights to Product and Go-to-Market teams.
The Customer Success Manager ensures customers successfully integrate and derive value from the search and discovery platform to increase revenue. Responsibilities include managing customer priorities, troubleshooting support requests, and collaborating with engineering teams to align product development with customer needs.
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