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Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
The role involves managing the end-to-end customer lifecycle for APAC clients, focusing on technical onboarding and research consultation. Additionally, the manager is responsible for driving commercial value through subscription renewals and identifying expansion opportunities.
Manage inbound support tickets and diagnose technical issues for self-serve users of the BEAMON AI Legal AI Suite. Identify product friction patterns and collaborate with growth and engineering teams to improve the self-serve infrastructure and in-product help experience.
Own a portfolio of utility customers end-to-end, driving product adoption, retention, and expansion through data-driven strategies. Act as a consultant to translate customer needs into actionable workstreams across Product, Engineering, and Delivery teams.
Lead and mentor a team of Customer Success Managers to drive adoption and value realization for enterprise and MSSP customers. Manage strategic executive relationships and develop operational playbooks to improve retention and expansion.
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Accountable for customer retention, expansion, and advocacy across the Brands portfolio to drive GRR and NRR. Leads and develops Customer Success Managers while managing executive-level relationships and cross-functional partnerships.
The Customer Success Partner serves as the primary liaison for a defined portfolio of customers, ensuring alignment between customer objectives and the company's solutions. They are responsible for driving customer outcomes, retention, and expansion through proactive engagement and strategic advisory.
Own and grow a portfolio of core UK and European accounts within the sports and media sectors to drive product adoption and account health. Identify expansion opportunities and coordinate with internal teams to ensure customer outcomes and successful renewals.
Own and grow a portfolio of core UK and European accounts within the sports and media sectors. Focus on driving product adoption, ensuring account health, and identifying commercial expansion opportunities.
Own and grow a portfolio of core UK and European accounts within the sports and media sectors to drive product adoption and value. Coordinate with internal teams to identify expansion opportunities and ensure long-term account health and retention.
Own and grow a portfolio of core UK and European accounts within the sports and media sectors to drive product adoption and value. Coordinate with internal teams to identify expansion opportunities and ensure high account health and retention.
Assist clients with travel planning, booking, and coordination across various platforms. Maintain accurate itineraries and provide professional communication via email, phone, and digital messaging.
Lead and scale enterprise account management operations by managing a portfolio of strategic accounts and leading a team of four professionals. Focus on driving customer retention, account expansion, and implementing scalable Customer Success playbooks.
Manage the end-to-end customer experience from onboarding and adoption to renewals and growth. Act as a trusted advisor to identify account risks and expansion opportunities while collaborating with internal teams to ensure optimal customer outcomes.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the successful delivery of autonomous drone technology and services.
Lead and motivate a team of Customer Success Managers to drive revenue growth through renewals, expansions, and upsells. Oversee client health and adoption of the cybersecurity platform while optimizing sales processes and collaborating with product and marketing teams.
The specialist manages client relationships and ensures satisfaction for those using the company's logistics services. Key duties include onboarding new clients, monitoring KPIs, and acting as a bridge between clients and operations to resolve issues.
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Manage a portfolio of customers through their onboarding and lifecycle journey to drive satisfaction and retention. Handle customer concerns and collaborate with internal teams to improve customer outcomes and expand accounts.
The Senior Customer Success Engineer acts as the primary technical owner driving long-term customer outcomes, onboarding, and adoption across the Veeam Data Platform. They are responsible for conducting resilience assessments, monitoring churn risk, and aligning technical roadmaps with business outcomes for enterprise accounts.
Manage a portfolio of clients as the primary point of contact to drive retention, account growth, and campaign success. Collaborate with internal teams to align marketing strategies with client business objectives and identify upsell opportunities.
Own the post-launch relationship with enterprise customers to drive adoption, engagement, and long-term value realization. Manage the end-to-end renewal process and identify opportunities for upsells and cross-sells within the existing product footprint.
Manage a portfolio of EMEA accounts end-to-end, focusing on onboarding, adoption, and renewals. Lead new pilot programs and collaborate with internal teams to convert them into long-term commercial successes.
Manage a portfolio of mid-market and enterprise accounts to drive adoption, renewal, and expansion of the Spekit platform. Act as a strategic advisor to C-level stakeholders and collaborate internally to align product development with customer feedback.
Manage a portfolio of customers through the entire lifecycle to ensure successful delivery, adoption, and retention of technology solutions. Leverage AI tools to scale executive communications, synthesize data for QBRs, and drive account expansion and renewals.
Manage a portfolio of publisher accounts to drive renewals, upsells, and long-term partner value. Act as a strategic advisor by aligning platform performance with client KPIs and providing data-driven optimization recommendations.
The Customer Success Director manages post-launch relationships for health system customers, focusing on adoption, engagement, renewals, and expansion. They are responsible for building the CS playbook from scratch and serving as a strategic partner to clinical executives.
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Lead the onboarding process for new pharmacies by providing hands-on guidance, training, and live demonstrations of 3D printing technology. Act as a bridge between customers and internal product teams to share insights and ensure successful platform adoption.
Lead the Customer Success Management function to drive retention, expansion, and customer advocacy for small business owners. You will build a proactive, AI-augmented lifecycle model and collaborate cross-functionally to improve the end-to-end customer journey.
Manage a portfolio of large accounts to drive engagement, retention, and customer satisfaction. Provide product support through office hours and training tickets while identifying process improvements to elevate the customer experience.
Drive growth by building relationships with Italian enterprise clients and educating them on AI video content creation. Coordinate onboarding, lead regular health check-ins, and ensure clients achieve ROI to drive retention and expansion.
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