Lead the design and deployment of AI-driven capabilities and agentic solutions across the Customer Success tech stack. Partner with Enterprise Systems to build scalable automation layers on Salesforce and Gainsight to improve field productivity.
Remote Customer Success Jobs (1,817)
Search = customer success
Manage large enterprise customer deployments and build strong relationships with senior-level executives. Focus on explaining technical solutions, establishing goals, and integrating AI into business processes to drive meaningful impact.
Partnership Executive (Customer Success Manager)
ReSource Pro
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Full Time
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3 Weeks Ago
ReSource Pro
The Partnership Executive manages the end-to-end client experience for large strategic insurance clients to ensure revenue retention and growth. This includes leading onboarding, managing C-level communications, and driving operational effectiveness through process improvement and strategic alignment.
Lead new client implementations and configure the NextPatient platform to match specific medical practice workflows. Act as the primary point of contact for clients while collaborating with the product team to drive software improvements.
The role involves onboarding medical practices onto the NextPatient suite and providing day-to-day support. The associate will configure the product to meet client needs and advocate for product enhancements to the product team.
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Manage the customer experience for K-12 clients to ensure retention and growth of the Instructure Learning Platform. Collaborate with Sales and Renewals teams to increase market share and achieve NRR targets.
Revit Customer Success Manager - Remote
Stanley Black & Decker, Inc.
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Full Time
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3 Weeks Ago
Stanley Black & Decker, Inc.
As a Revit Customer Success Manager, you will be the primary point of contact for customers, assisting with onboarding, training, and optimizing software use. You will also provide customer support, manage support tickets, and assist in pre-sales activities.
Manage a portfolio of 15-18 enterprise accounts to drive product adoption, retention, and expansion. Act as a trusted advisor to executive stakeholders to ensure measurable business outcomes and ROI realization.
Manage the full lifecycle of large B2B customers to ensure they derive maximum value from the platform. Focus on establishing trusted advisor relationships to drive retention and expansion through success plans and cross-functional projects.
Drive product adoption and technical enablement for clients using the VTEX CX platform to maximize value and reduce churn. Build strong relationships with C-level executives to identify growth opportunities and align platform capabilities with client goals.
Manage a book of mid-market and enterprise accounts to drive product adoption, value realization, and long-term account health. Partner with Account Management to provide health insights and lead strategic touchpoints like QBRs to reinforce ROI.
The VP of Customer Success will lead customer adoption, retention, expansion, and satisfaction, directly impacting revenue growth. This role involves enhancing customer-facing processes and serving as a strategic partner across departments.
Lead the implementation, usage, retention, and expansion of mid-market enterprise customers for autonomous drone solutions. Act as the primary bridge between customers and technical teams to drive product adoption and value.
The Head of Customer Success will design and execute an AI-native post-sale motion to drive adoption, retention, and expansion for elite law firms and Fortune 500 legal teams. This includes personally managing marquee accounts, scaling the CSM team from 5 to 12+ operators, and building a Customer Advisory Board.
Manage a portfolio of 90+ commercial accounts using automation and data-driven health signals to drive adoption and protect renewal revenue. Serve as the primary contact for customer feedback and coordinate with internal teams to resolve issues and identify growth opportunities.
Serve as the primary contact for customers by responding to inquiries regarding pricing, availability, and order status. Process product and custom orders while ensuring accuracy and adhering to ISO quality management standards.
As a Scaled Customer Success Manager, you will own the post-sale relationship for a portfolio of B2B accounts, guiding customers through onboarding and driving product adoption. You will also manage retention and expansion efforts, acting as a trusted advisor to your customers.
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The Retention Lead defines and executes the end-to-end student retention strategy across partner schools using a data-driven, test-and-learn approach. This role aligns cross-functional teams to implement scalable interventions that improve student persistence and success.
Customer Success Associate, Corporate Insurance
Lineslip Solutions Inc.
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Full Time
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3 Weeks Ago
Lineslip Solutions Inc.
The role involves onboarding new customers and managing projects throughout the customer journey to increase tool usage and retention. The associate will lead product demos and leverage insurance expertise to resolve customer inquiries.
As a Customer Success Manager, you will manage a portfolio of customers, focusing on their overall success and ensuring adoption, retention, and satisfaction. You will partner with customers to understand their goals and build success plans while collaborating with internal teams to address customer needs.
Serve as the primary post-sale point of contact for cell and gene therapy clients to ensure service continuity and customer satisfaction. Drive product adoption and relationship expansion through consultative services, account management, and cross-functional coordination.
The Director of Customer Success is responsible for driving adoption, retention, and revenue growth for strategic healthcare members. This includes managing C-suite relationships, validating ROI, and coordinating internal teams to ensure members maximize the value of technology and services.
The Senior Customer Success Manager is responsible for driving adoption, value realization, and revenue retention within a portfolio of enterprise customers. They act as the primary post-sales relationship owner, orchestrating cross-functional resources to ensure customers achieve their desired business outcomes.
Serve as a technical advisor to help customers design and execute analytics strategies and data architectures. Drive product adoption and ROI by bridging the gap between technical execution and high-level business goals.
Coaches guide a portfolio of innovative customers through the adoption and growth journey using PTC's SaaS PLM/QMS solution. They help customers evolve their processes and inspire users to embrace Arena’s capabilities.
Serve as the primary trusted advisor for strategic customers to drive platform adoption, engagement, and successful renewals. Proactively manage client lifecycles, execute business reviews, and collaborate internally to resolve escalations and identify upsell opportunities.
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Customer Success Manager (B2C) (m/w/d) | 100% remote
smartkündigen OHG
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Full Time
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3 Weeks Ago
smartkündigen OHG
Manage a fixed portfolio of over 2,000 B2C customers as the central point of contact to ensure a positive service experience. Collaborate with legal and back-office teams to identify and resolve customer issues and provide suitable service solutions.
Manage a portfolio of retail and supply chain customers in LATAM to drive adoption, satisfaction, and retention. Lead end-to-end onboarding and collaborate with cross-functional teams to deliver measurable ROI and growth opportunities.
The role involves managing the end-to-end customer lifecycle for APAC clients, focusing on technical onboarding and research consultation. Additionally, the manager is responsible for driving commercial value through subscription renewals and identifying expansion opportunities.
Build and scale global partner success programs and engagement strategies for CCaaS and UCaaS solutions. Drive customer adoption, retention, and expansion by guiding partners through contact center transformation and providing enablement tools.
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