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The role focuses on configuring complex technical setups for strategic B2B SaaS customers and creating scalable blueprints for the Customer Success team. It acts as a technical bridge between customers, Product Management, and Sales to ensure successful platform implementation and feature evolution.
Guide Ashby's largest enterprise customers to improve product adoption and overall customer health. Act as a product and domain expert to help high-growth and public companies achieve business outcomes through hiring excellence.
Manage the post-sales journey to ensure customers maximize the value of the AI platform and agents to drive measurable business outcomes. Act as a trusted advisor to optimize AI integration into workflows and lead renewal and upsell opportunities.
Lead the implementation and technical launch of Lyra's benefits for new customers, serving as the primary cross-functional point of contact. Focus on optimizing launch systems, creating scalable SOPs, and ensuring seamless transitions from Sales to Customer Success.
Drive revenue growth for game studios by optimizing monetization, LiveOps, and direct-to-consumer strategies. Partner with game teams to analyze performance metrics and execute data-driven growth initiatives.
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The role focuses on helping game studios maximize revenue through monetization, LiveOps, and direct-to-consumer strategies. It involves analyzing performance metrics, designing experiments, and partnering with game teams to drive business growth.
Drive revenue growth for game studios by optimizing monetization, LiveOps, and direct-to-consumer strategies. Partner with cross-functional teams to analyze performance metrics and implement data-driven engagement initiatives.
The Customer Success Manager drives adoption and value realization of the DevSecOps platform by serving as a trusted advisor to a portfolio of customers. They lead workshops, monitor KPIs, and translate product usage data into actionable recommendations to ensure customer retention and satisfaction.
Provide concierge-level technical support and onboarding for new organizational subscribers of the CITI Program. Act as a liaison between customers and internal teams while participating in User Acceptance Testing for software updates.
The Customer Success Manager II is responsible for building and growing customer relationships by acting as a website performance specialist. Key duties include managing OEM accounts, providing monthly product reviews, and ensuring service level agreements are met.
Guide engineering teams through the process of adopting Kotlin for backend production environments, specifically helping Java teams migrate existing applications. This includes designing migration strategies, troubleshooting integration issues, and managing feedback loops with development teams.
Guide engineering teams through the process of adopting Kotlin for backend production environments, specifically helping Java teams migrate existing applications. This includes designing migration strategies, troubleshooting technical blockers, and maintaining visibility into the adoption stage of various organizations.
Support organizations in adopting Kotlin Multiplatform from evaluation to production rollout. Collaborate with product teams to influence the KMP roadmap based on structured customer feedback and technical blockers.
Act as a trusted advisor and advocate for customers to ensure positive experiences and maximize the value of AI solutions. Collaborate with internal R&D, Product, and Data teams to drive product enhancements based on customer feedback and data insights.
Act as a strategic partner for State and Local Government clients to ensure full adoption and value realization of the APX NEXT software portfolio. Lead cross-functional teams to resolve client challenges, minimize churn, and drive regional account expansion.
Lead the Customer Success strategy for the Sailthru platform to drive retention, expansion, and Net Revenue Retention across enterprise accounts. Manage a team of professionals to deliver measurable value through lifecycle marketing and omnichannel engagement strategies.
The Customer Success Manager acts as a trusted advisor to ensure customers realize business value from CCaaS investments through adoption and optimization. They manage the entire customer lifecycle from post-sale handoff to renewal, coordinating cross-functionally to drive retention and account growth.
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The Customer Success Manager will act as a trusted advisor to maximize product value and drive customer retention and loyalty. They are responsible for identifying expansion opportunities and collaborating with internal teams to optimize the digital customer journey.
The Customer Success Manager is responsible for driving client adoption and satisfaction with Cornerstone OnDemand Talent Management solutions. They act as the primary point of contact post-implementation to ensure value realization and achieve business objectives through best practice recommendations.
Own the end-to-end post-sale customer journey for Employee Benefits agencies, focusing on onboarding, activation, and retention. Act as a strategic partner to customers and provide actionable feedback to shape the product roadmap.
Manage a portfolio of self-employed professionals as a trusted advisor to ensure retention, health, and long-term financial success. Proactively advise customers on S Corporation compliance, payroll, and tax requirements while identifying expansion opportunities.
Manage a portfolio of mid-market and enterprise customers as a trusted advisor to drive net revenue retention and expansion. Lead commercial conversations, execute strategic success plans, and deliver executive-level business reviews to demonstrate ROI.
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal solutions. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of AI-powered legal tools. Act as a trusted advisor to guide firms through workflow transformation and strategic success planning.
The role involves managing client relationships, handling first-level case escalations, and performing report research and analysis. Responsibilities include monitoring service tickets, verifying applicant documentation, and identifying sales leads to drive revenue growth.
Lead a LATAM-based Customer Success team to drive engagement and retention for SMB and Mid-Market non-profit customers. Design and implement an AI-driven service model to scale SMB coverage while maintaining high quality and growth.
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Lead a LATAM-based Customer Success team to drive retention and growth for SMB and Mid-Market non-profit customers. Design and implement an AI-driven service model to scale SMB coverage while maintaining high engagement standards.
Manage the end-to-end customer lifecycle for the DACH region to ensure successful onboarding and retention. Develop and optimize CSM infrastructure and processes while collaborating cross-functionally to align customer needs with company strategy.
Act as the primary point of contact for assigned customers to drive product adoption and ensure they achieve full business value from Saviynt's platform. Collaborate with internal teams to align product roadmaps with customer objectives and manage the renewal pipeline to ensure retention.
Drive measurable revenue growth for game partners by designing monetization strategies, LiveOps campaigns, and direct-to-consumer transition plans. Analyze game sales and retention KPIs to provide actionable insights and optimize in-game store UX.
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