As a Customer Success Manager, you will oversee the customer experience from onboarding to issue resolution and product adoption. You will help customers navigate complex workflows and ensure accurate outcomes within the platform.
Remote Customer Success Jobs (1,817)
Search = customer success
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and advocate for customer needs within the organization.
The Senior Manager will lead a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. They will also refine customer journeys and act as the voice of the customer for product and sales.
The Senior Manager is responsible for leading a team of Customer Success Managers and Renewal Representatives while managing high-value accounts. This role involves mentoring the team, developing strategies for account renewals, and ensuring customer satisfaction and growth.
Manage relationships with C-level executives across complex enterprise accounts while acting as a trusted advisor. Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
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The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals. They will monitor usage metrics, partner with Product and Engineering, and contribute to the creation of scalable systems and processes.
The Senior Customer Success Manager will take full ownership of the customer lifecycle, driving activation and expansion of product usage. They will act as a trusted advisor to stakeholders and help build and maintain the customer success playbook.
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn)
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Full Time
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11 Weeks Ago
Storable Australia - Newbook (LinkedIn)
As a Customer Success Account Manager, you will manage relationships with a portfolio of customers, focusing on retention and account growth. You will drive adoption of Newbook products and ensure customers view Newbook as essential to their success.
The Customer Success Manager will support the activation and adoption of the MEG Premium software among clients, ensuring customer satisfaction and maximizing the use of solutions. They will work closely with sales and support teams throughout the entire client lifecycle.
As a Customer Success Manager, you will manage a portfolio of college and university partners, ensuring their success and driving renewals and expansions. You will analyze partner data, provide insights, and collaborate with internal teams to enhance the partner experience.
The Customer Success Manager ensures customers achieve measurable business outcomes by acting as a strategic operator to translate audience intelligence into live campaigns, optimize performance, and scale investment. This involves driving platform adoption, acting as a strategic advisor on audience strategy, monitoring customer health, and identifying revenue expansion opportunities.
Government Customer Success Manager
Zebra Technologies
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Full Time
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11 Weeks Ago
Zebra Technologies
The role involves managing a portfolio of government clients through their post-sales journey, focusing on onboarding, adoption, renewals, and expansion opportunities while meeting key performance indicators. This includes owning the client engagement process, driving value delivery, and working cross-functionally on internal projects to evolve solutions for public sector needs.
The role involves the strategic development and scaling of the Aftersales division by establishing structures, processes, and KPIs to ensure efficient and scalable team operation. Responsibilities include end-to-end customer follow-up, managing post-installation issues, coordinating internal interfaces, and ensuring prompt resolution of problems.
This role involves leading the Customer Success team for the Mid-Market segment in Mexico, managing both high-touch and digital success motions to drive adoption, retention, and growth. The manager will also directly own and evolve the Digital Scale journey, designing automated, data-driven customer experiences for the long tail of accounts.
Customer Success Managers partner strategically with clients across the entire lifecycle, independently managing complex, high-value accounts from end-users to C-suite executives. They own the post-sales lifecycle, ensuring customers achieve desired business outcomes while proactively bringing strategic ideas to the table.
This role involves leading Customer Success efforts globally for CooperSurgical, likely focusing on their genomics and reproductive health offerings. The director will be responsible for ensuring customer satisfaction and effective utilization of technically complex products.
The Customer Success Manager will build and nurture relationships with clients, ensuring their satisfaction and driving growth through tailored recommendations. They will also provide ongoing software training and manage client escalations to enhance client success.
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Customer Success & Operations Manager (m/w/d) - Construction Tech 14 APPLICANTS
Flexxter GmbH
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Full Time
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11 Weeks Ago
Flexxter GmbH
The role involves acting as a strategic partner to users, focusing on ensuring they understand and utilize the software effectively by analyzing bottlenecks and proactively engaging with customers. Responsibilities include process architecture, onboarding new clients, proactive customer success management, rapid problem-solving, and channeling market feedback directly into product development.
The Customer Success Manager II is responsible for building, maintaining, and growing customer relationships by acting as a website performance specialist, addressing proactive and reactive customer requests using OEM, product, and industry knowledge. This role involves managing customer accounts, providing monthly product review reporting, analyzing digital performance, completing website edits, and ensuring service level agreements are met.
The Customer Success Analyst will ensure clients have a smooth experience by managing customer onboarding, delivering comprehensive training, and creating detailed documentation for product usage. They will also serve as the primary support contact, troubleshoot issues, and build long-term client relationships to maximize product value.
The Scaled Customer Success Manager ensures effective adoption and expansion for clients by managing the transition from sales through onboarding to customer success, leveraging digital programs for portfolio management. Responsibilities include onboarding new customers, guiding existing ones through coaching and proactive management, and collaborating internally to refine success strategies and improve Time to First Value.
Customer Success Manager, LAC 17 APPLICANTS
Restaurant Brands International
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Full Time
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11 Weeks Ago
Restaurant Brands International
The Customer Success Manager will drive projects to grow the digital business in key markets and lead all customer routines, serving as the primary post-sale contact to develop strong customer advocates. This role involves coordinating with internal teams to prioritize digital initiatives and assuming a consultative role for technical issues and new feature introductions.
Sr Director Customer Success
Revionics, an Aptos Company
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Full Time
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11 Weeks Ago
Revionics, an Aptos Company
This strategic leader is responsible for driving customer value, portfolio retention, and long-term growth across enterprise retail customers by leading and coaching a team of Customer Success Directors, Managers, and Price Strategists. The role involves owning renewal strategy, regional Customer Success strategy alignment, and partnering with Sales and Executive Leadership to ensure successful adoption and expansion of AI-driven pricing solutions.
Junior Customer Success Manager (m/w/d) - KI & Construction Tech 30 APPLICANTS
Flexxter GmbH
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Full Time
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11 Weeks Ago
Flexxter GmbH
The role involves acting as a strategic partner to B2B users, focusing on onboarding new clients (architects, construction managers) and ensuring they understand and utilize the software's full potential through proactive engagement. Responsibilities also include serving as the first point of contact for issue resolution and gathering market feedback to influence new feature development.
Manager, Customer Success (Digital First/Mid-Market) 24 APPLICANTS
Aline
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Full Time
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11 Weeks Ago
Aline
This role involves leading the strategy and execution of digital customer success and education programs to drive product adoption and customer value realization across the customer base. The manager will oversee customer education initiatives, digital engagement strategy, and product-focused subject matter experts.
Customer Success Manager (Enterprise / EC) 26 APPLICANTS
AltScore
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Full Time
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11 Weeks Ago
AltScore
The role involves owning the entire customer lifecycle from onboarding through renewals and expansion, while actively driving Net Dollar Retention (NDR) through identifying growth opportunities. Responsibilities also include acting as the voice of the customer to prioritize features and building high-trust, C-level relationships across Latin America.
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The Customer Success Manager will act as a customer-facing consultative partner, blending commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. Responsibilities include leading technical discovery, acting as a platform subject matter expert for complex inquiries, and configuring key platform components to support adoption and value delivery.
Manager, Customer Success Engineering 24 APPLICANTS
Linx Security
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Full Time
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11 Weeks Ago
Linx Security
This player/coach role involves managing, coaching, and developing a team of Customer Success Engineers while also remaining hands-on with strategic accounts and escalations. Responsibilities include owning technical onboarding, driving adoption, establishing repeatable processes, and managing renewal readiness in partnership with Sales and leadership.
The role involves providing reactive customer support while proactively offering solutions and strategies, requiring deep product knowledge to answer customer questions effectively. Responsibilities also include creating knowledge base content, navigating upselling conversations, communicating product value, and conducting product demonstrations and webinars.
The role involves providing reactive customer support while proactively offering solutions and strategies, requiring deep product knowledge to answer customer questions effectively. Key tasks also include creating knowledge base content, navigating upselling conversations, communicating product value, and conducting demonstrations or webinars.
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