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You will lead and scale the Customer Success team to drive retention, account expansion, and long-term customer value within the security portfolio. This involves coaching team members, monitoring key KPIs like NRR and GRR, and collaborating with internal departments to influence product roadmaps.
The Senior Manager leads a team of Customer Success Engineers to drive measurable customer outcomes, resilience, and adoption across the Veeam Data Platform. This role balances strategic planning with hands-on leadership to ensure customer value realization, renewal readiness, and effective cross-functional collaboration.
The Senior Manager leads a team of Customer Success Engineers to drive measurable customer outcomes, adoption, and resilience across the Veeam Data Platform. They are responsible for building scalable success practices, coaching the team, and acting as a senior escalation point for strategic enterprise customers.
The Senior Manager leads a team of Customer Success Engineers to drive measurable customer outcomes and resilience across the Veeam Data Platform. They are responsible for building scalable success practices, managing performance, and acting as a senior advisor for strategic enterprise customers.
The Customer Success Engineer will serve as a technical expert to drive customer adoption, optimize ROI, and ensure satisfaction through customized use cases. They will also lead ongoing engagements, conduct business reviews, and troubleshoot technical issues to support the client's data security objectives.
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The Customer Success Specialist will manage a portfolio of clinic partners, ensuring they receive consistent value from the Octagos platform through proactive engagement and support. They will lead onboarding, resolve platform inquiries, and collaborate cross-functionally to drive customer retention and account health.
The Director of Scaled Customer Success will define and execute the strategy for SMB and school segments to drive adoption, retention, and revenue growth. This role involves leading frontline managers, optimizing the scaled coverage model, and fostering cross-functional partnerships to ensure customer success.
The Associate Customer Success Manager will manage the full customer lifecycle, including onboarding, adoption, and renewals for clients in the Americas. They will collaborate with internal teams to resolve issues, identify upsell opportunities, and ensure high customer satisfaction.
The Customer Success Advocate will manage the end-to-end delivery of programs and services while acting as the primary point of contact for customer challenges. They will oversee cross-functional teams to ensure contract commitments are met and proactively identify opportunities for retention and growth.
You will serve as the primary point of contact for customers, providing technical support for balcony power plants via phone and email. Additionally, you will contribute to process improvements and assist in the onboarding of new team members.
The Technical Account Manager will serve as a strategic advisor, partnering with customers to drive platform adoption and technical success. They will lead technical workshops, design scalable solutions, and collaborate with internal teams to ensure seamless customer experiences.
Design and implement technical solutions to maximize the value of the Feedzai platform for enterprise customers. Lead technical activities including integrations, performance optimization, and troubleshooting across application and infrastructure layers.
You will manage a portfolio of automotive dealerships, serving as their primary contact for software implementation and process optimization. Additionally, you will conduct workshops, provide product training, and bridge the gap between customer feedback and the development team using Jira.
You will manage incoming customer inquiries via a ticketing system and provide technical support to ensure efficient product usage. Additionally, you will assist with customer onboarding, create help center content, and facilitate training sessions.
You will lead the Customer Success team to ensure operational excellence and high customer satisfaction through proactive service quality management. Additionally, you will drive business growth by developing customer relationships and identifying up-selling and cross-selling opportunities.
The role involves managing customer inquiries via a ticketing system, troubleshooting user issues, and providing expert advice on product usage. Additionally, the candidate will support customer onboarding, create help center content, and facilitate training sessions.
You will manage a portfolio of strategic enterprise customers to ensure long-term success, adoption, and retention. This involves building account plans, conducting executive reviews, and partnering with internal teams to deliver value and drive expansion.
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You will act as a strategic partner for enterprise clients, driving the adoption and expansion of AI-powered automation solutions. Your role involves managing executive relationships, realizing business value, and proactively mitigating risks to ensure long-term customer success.
The Customer Success Manager acts as the primary point of contact for service-related matters, serving as a trusted advisor and advocate for the customer. They are responsible for coordinating between sales, engineering, and delivery teams while proactively identifying risks and driving account strategy.
You will own the end-to-end enterprise onboarding and adoption process, configuring accounts to match customer workflows and driving platform usage. Additionally, you will serve as the primary point of contact for accounts, providing training, technical support, and building custom extensions using the company's SDK and APIs.
You will own the end-to-end client relationship for the Transparency Suite, managing onboarding, product integration, and ongoing account health. Additionally, you will act as the voice of the customer to the product team and automate internal workflows to scale operations.
The Customer Success Manager will manage a portfolio of growth-oriented customers to drive product adoption, expansion, and long-term value. They will conduct consultative calls, analyze usage data, and collaborate cross-functionally to optimize customer outcomes.
The coordinator will manage daily caregiver scheduling, staff client visits, and provide ongoing customer service to US-based clients. Additionally, they will support HR functions, payroll tasks, and maintain service delivery standards through clear communication.
Lead and manage the Customer Success Operations and Renewals team to optimize post-sale customer journeys and retention. Design and implement scalable processes, data-driven systems, and automation to support business growth and customer success.
You will serve as a trusted partner to customers post-implementation, managing renewals, driving expansion, and ensuring long-term value realization. You will also act as the primary point of contact for HR, IT, and Finance leaders to align business goals and influence product direction.
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The Strategic Customer Success Manager will own high-value enterprise relationships, driving retention, expansion, and long-term partnership success. They will also architect the organization's customer success playbooks, standards, and operating models to ensure scalable value realization.
Manage and develop a high-performing team of Customer Success Managers to drive adoption, retention, and business value for the Canada segment. Define and execute digital scale programs while partnering with cross-functional teams to improve processes and customer outcomes.
The Principal Customer Success Manager will own a portfolio of strategic enterprise customers, serving as the accountable leader for their health, commercial posture, and long-term success. They will build trusted advisor relationships with senior stakeholders to drive platform adoption, value realization, and predictable renewal outcomes.
The Principal Customer Success Manager will own a portfolio of strategic enterprise customers, driving renewals, expansion, and long-term value realization. They will serve as a trusted advisor to senior leadership, orchestrating internal resources to ensure customer health and operational reliance on the platform.
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