Senior Customer Success Manager, ACOM

Zetron Customer Experience | Customer Success Team

Location: US, Remote (Territory: Americas)

Reports to: VP, Customer Experience

Role type: Senior customer success owner for ACOM customers across the Americas

About the Role

Zetron is seeking a Senior Customer Success Manager to support ACOM customers across the Americas and help them realize ongoing value from their deployed solutions. This role will serve as a strategic post-delivery relationship owner, partnering with customers to understand operational goals, monitor account health, drive adoption and satisfaction, and coordinate internal resources to support positive outcomes.

This is a hands-on senior Customer Success role for someone who can become a trusted advisor to ACOM customers across public (government agency) and commercial customers. The Senior Customer Success Manager will guide customers through adoption, drive value realization, and identify and pursue opportunities for expansion and growth. This role will work closely with Support, Technical Services, Product, Engineering, Sales, and other Customer Experience partners.

Success in this role will be measured by customer health, customer satisfaction, retention, timely risk mitigation, and identification of well-qualified expansion opportunities that align with customer needs.

What You'll Do

What We're Looking For

Other

Travel requirements: Up to 50%

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives, but our employees are also offered a competitive compensation and benefits package.

Our U.S. Benefits include:

• Medical, Dental, Vision Benefits
• 401(k), including a Company match
• Generous Paid Time Off Packages
• Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits
• Flexible working hours
• The ability to grow your career by attending various educational programs and/or trainings
• 10 paid holidays
• Incentive Bonus Plans
• Perks and discounts
• And more!

 Interested in a career with us?

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Zetron, Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425.820.6363, ext. 294 or via e-mail at careers@zetron.com