Customer Success Specialist

At Metica, we let game studios focus on making great games – while we take care of growing them. We're an AI-native growth partner for mobile games studios, unifying user acquisition and in-game monetisation so games grow without studios having to build that expertise in-house.

We're built by founders and an early team on their third venture together (previously built and exited to King and Apple), backed by Play Ventures, 13books Capital and Firstminute Capital. We're already working with some of the biggest names in mobile gaming, and are entering our scaling phase – which means real ownership for whoever joins us next.

Meet Your Hiring Manager

Hiring manager: Justin Stolzenberg

Gaming entrepreneur with 24 years experience in Monetisation, Analytics and User Acquisition – spearheading Metica's efforts to apply AI-based personalisation to get value in their portfolios

The Role

You'll design and run reliable, high-quality routines that keep our customers on track. This is a role for someone who wants to work in a human-agent hybrid team, using AI-first tools without needing to build the automations themselves.

You Will

• Own individual customer relationships with world-class game publishers and developers.

• For your book of business, holistically execute the customer journey from signed customer through live integration, proven uplift, rollout and long-term expansion.

• Turn customer conversations, product signals and performance data into clear next steps – helping customers understand what's working, what needs attention, and how to get to value faster.

• Represent your customers' feedback to the product team and influence Metica's development roadmap

You Need

• A "Farmer / Gardener" personality – you get energy from designing and executing routines reliably, at high quality, over and over.

• Extremely ambitious and hard-working, with plenty of drive to grow quickly into the role.

• A systems mindset – you understand how our product works, and why it adds value for customers.

• Comfortable working in a human-agent hybrid team with an AI-first mindset.

• Comfortable with data – able to use our Analyst Bot to prepare your own performance reports and QBRs.