Manage and grow relationships with high-value enterprise customers by leading onboarding, accelerating product adoption, and developing success strategies. Act as a strategic partner to stakeholders to drive value realization, retention, and account expansion.
Remote Customer Success Jobs (1,817)
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Lead value-driven partnerships with large enterprise customers by designing strategic success plans and driving product adoption. Act as a trusted advisor to executive stakeholders while mentoring junior CSMs and collaborating cross-functionally to improve the customer experience.
Lead a team of Solutions Specialists to ensure the successful adoption and integration of RTLS technology within the healthcare sector. Collaborate with Key Account Management to optimize service delivery and maintain high standards of customer satisfaction through audits and strategic enhancements.
Manage day-to-day customer interactions to ensure satisfaction, retention, and growth. Collaborate with internal teams to resolve issues and provide tailored solutions to help customers achieve their goals.
Implement and operationalize the Customer Success strategy by authoring playbooks for renewals, onboarding, and escalations. Coordinate rollout across cross-functional teams and coach the CSM team to ensure adoption of the new operating model.
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Lead the onboarding process for new customers to ensure successful product adoption. Manage the transition of clients from sales to long-term success.
Design and orchestrate automated customer journeys and one-to-many content strategies to scale customer success for SMB clients. Define data-driven business rules and AI-powered playbooks to improve efficiency and product adoption.
Manage a portfolio of accounts as a trusted advisor to identify new opportunities and close business. Collaborate with internal teams to align technical solutions with customer needs and maintain accurate pipeline data in HubSpot.
The Customer Success Manager is responsible for driving client value realization through data-informed engagement and proactive partnership. They own the day-to-day client relationship, identify expansion opportunities, and coordinate internal alignment to ensure account health and retention.
The role focuses on converting inbound leads into sales and managing the full sales cycle for water filtration systems. Additionally, the specialist provides pre- and post-sale customer support and coordinates logistics with warehouse teams.
Lead and scale the global Customer Success organization to ensure portfolio health, platform adoption, and measurable value realization for enterprise construction customers. Develop a repeatable success playbook and serve as the executive escalation point for strategic accounts.
The role manages the subscription lifecycle for clients and partners, focusing on sales support, quote management, and order fulfillment. It involves proactively managing renewals and identifying cross-sell and upsell opportunities to drive revenue growth.
Lead the customer success strategy to ensure high retention and growth for enterprise clients. Manage and scale the customer success team while focusing on Net Revenue Retention (NRR) for AI products.
Manage the day-to-day insurance portfolio and lifecycle for clients, including handling renewals and marketing to carriers. Oversee customer success services and collaborate with support teams to ensure high client satisfaction.
The Customer Success Manager owns the client lifecycle to ensure measurable outcomes from the SaaS platform and consulting services. This includes leading onboarding, managing success plans, and serving as a strategic advisor to improve security posture and retention.
Establish long-term strategic relationships with global C-level executives to ensure the adoption and value realization of CX solutions. Orchestrate cross-functional teams to drive customer onboarding, retention, and incremental revenue growth.
Serve as a trusted advisor to customers to ensure they achieve measurable business outcomes and maximize the value of Sonatype products. Proactively manage customer health, drive adoption, and collaborate cross-functionally to influence the product roadmap.
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Lead the post-sale journey for Portuguese utility accounts to ensure the platform becomes a core operational tool. Bridge the gap between technical AI/Physics models and executive business outcomes to drive renewals and expansion.
Manage a portfolio of B2B customer accounts to drive onboarding, adoption, and long-term value realization. Partner with cross-functional teams to monitor account health, handle renewals, and advocate for product improvements based on customer feedback.
Serve as a trusted advisor to ensure customers maximize the value of Sonatype products through implementation strategies and best practices. Proactively identify adoption risks and collaborate cross-functionally to drive renewals and platform expansion.
Manage the customer lifecycle for mid-size strategic customers, focusing on health, retention, and expansion metrics. Act as a trusted partner and customer advocate, collaborating with internal Product and Sales teams to improve user experiences.
Manage the post-onboarding lifecycle for SMB customers to drive health, retention, and expansion. Act as a customer advocate and trusted partner, collaborating with internal product and sales teams to improve the user experience.
Manage the end-to-end customer journey from implementation to long-term success for food retail clients using the AoFrio platform. Act as the primary point of contact to drive solution adoption, deliver measurable value, and provide insights to shape future product development.
Lead a team of Customer Success Managers to grow a book of mid-market customers and maintain high retention rates. Act as the voice of the customer to internal product and leadership teams while providing coaching and guidance to CSMs.
Manage and nurture customer relationships across multiple accounts to ensure success and value realization. Proactively identify issues and implement solutions to move customers forward within an early-stage environment.
Manage a portfolio of high-volume customers in the DACH region to maintain and expand relationships. Act as the primary point of contact to ensure customer expectations are met and identify growth opportunities.
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Lead the global customer success strategy for the Corporates and Consulting business to drive retention and expansion. Manage a team of managers and individual contributors while partnering cross-functionally to optimize the customer lifecycle.
Lead the global customer success strategy for the Corporates and Consulting business to drive retention and expansion. Manage high-performing teams and collaborate cross-functionally to scale digital success programs and product adoption.
Lead the performance and day-to-day operations of Customer Success and Support teams to drive retention and exceptional client experiences. Partner with executive leadership to execute engagement strategies and translate customer insights into product enhancements.
Manage a book of business within the logistics service provider vertical to drive adoption, value, and long-term customer satisfaction. Responsible for onboarding new customers, conducting business reviews, and executing renewal and expansion strategies.
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