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The Senior Customer Success Manager will build strategic partnerships with enterprise clients to drive product adoption and operational success. They will act as a primary point of contact, coordinating cross-functional teams to ensure customer goals are met and providing insights to influence product roadmaps.
The Digital Program Manager will design and operate scalable, data-driven Customer Success programs to improve retention and adoption. They will build workflows, automation, and health scoring systems to proactively identify customer risk and optimize resource allocation.
The Director of Customer Success Operations is responsible for designing and scaling the operational engine that drives customer health, retention, and expansion. This role involves leading digital engagement strategies, optimizing the Customer Success platform, and embedding operational rigor across the organization.
The Customer Success Representative acts as the primary advocate and focal point for customers, managing and optimizing B2B marketing campaigns. They are responsible for leading customer calls, performing quality control on deliverables, and maintaining accurate records in CRM and campaign management software.
The Customer Success Specialist supports the Commercial Excellence team by managing customer onboarding, training, and program implementation for diagnostic products. They are responsible for maintaining CRM documentation, managing service contracts, and representing the company at industry events.
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You will manage the customer lifecycle from onboarding to renewal, acting as a strategic partner to drive product adoption and customer success. Additionally, you will collaborate with internal teams to provide feedback and identify opportunities for upsell and cross-sell growth.
The Customer Success Manager will act as a trusted advisor to enterprise customers, focusing on retention, product adoption, and long-term success. They will serve as a central hub for cross-functional coordination between customers and internal teams such as Support, Engineering, and MDR operations.
You will lead and develop a team of Customer Success Managers while managing a portfolio of self-serve advertising clients. This role involves driving client retention, revenue growth, and operational excellence through strategic account planning and cross-functional collaboration.
The Customer Success Manager will own a portfolio of accounts, driving retention, revenue growth, and strategic partnerships. They will lead client conversations, design campaign strategies, and ensure measurable business impact through the company's platform.
The Director of Customer Success will lead the US Customer Success and Implementation teams to drive product adoption, retention, and operational excellence. They will serve as a senior leader responsible for translating company strategy into regional execution while managing executive-level customer relationships.
The Faculty Advisor partners with course-level administrators to integrate Pearson digital products effectively into Statistics and Mathematics curricula. They are responsible for providing pedagogical expertise, creating training resources, and consulting on assessment and content strategies to maximize student outcomes.
You will own customer revenue, retention, and expansion while leading and scaling the Customer Success team. Additionally, you will build proactive processes and leverage data and AI to drive strategic account growth and customer health.
The Senior Strategic Customer Success Manager will serve as a trusted post-sale partner for key customers, driving business outcomes and maximizing revenue retention. They will lead outcome-based engagements, manage customer health, and coordinate with internal teams to identify expansion opportunities.
The Principal Customer Success Manager will build trusted advisor relationships with C-suite executives to drive product adoption and long-term value realization. They will lead strategic success planning, mitigate churn, and collaborate across internal teams to ensure a seamless experience for enterprise customers.
You will serve as the primary point of contact for clients, managing project timelines and ensuring high-quality service delivery. Additionally, you will lead client onboarding, conduct performance reporting, and coordinate between internal teams to ensure project success.
Manage customer mortgage applications from submission through to completion by coordinating with lenders, conveyancers, and surveyors. Provide comprehensive, jargon-free updates to customers while ensuring a high-quality, empathetic service experience.
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The Customer Success Account Manager serves as the primary delivery lead for strategic customers, orchestrating support and resources to ensure successful adoption of Microsoft cloud platforms. They are responsible for driving consumption milestones, managing customer relationships, and aligning Microsoft technology with customer business objectives.
Lead and coach a team of Customer Success Managers to drive adoption and deliver exceptional outcomes for enterprise customers. Partner cross-functionally to optimize processes and scale the customer journey as the company grows.
The Customer Success Manager will build strong relationships with shop owners to drive product adoption and ensure ongoing value from the Tire Guru platform. They will monitor customer health, conduct proactive touchpoints, and collaborate cross-functionally to improve retention and customer experience.
Manage a portfolio of large law firm accounts to drive adoption, workflow transformation, and measurable business outcomes using LexisNexis solutions. Partner cross-functionally with sales and product teams to ensure customer retention, growth, and effective change management.
The Customer Success Manager will manage a portfolio of large law firm accounts to drive adoption, workflow transformation, and measurable business outcomes using LexisNexis solutions. They will serve as a trusted advisor to stakeholders, partnering cross-functionally to ensure retention, growth, and effective change management.
The Customer Success Manager will serve as a primary partner to guide customers through platform adoption, value realization, and strategic expansion. They are responsible for managing a book of business, driving retention, and identifying opportunities for growth while maintaining high customer health.
The Customer Success Manager will own post-onboarding relationships for a portfolio of SMB and enterprise customers, focusing on retention, expansion, and value realization. They will conduct business reviews, monitor customer health, and collaborate with internal teams to improve the overall customer experience.
You will lead and mentor a team of commercial Customer Success Managers to drive onboarding, adoption, and retention for the East Region. Additionally, you will influence the upmarket CS strategy and partner with cross-functional leaders to ensure customer value and program success.
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The Customer Success Manager will own the end-to-end relationship for accounts across Italy and Southern Europe, driving renewals and account health. They will lead software implementations in Italian and partner with account executives to identify growth opportunities.
You will own the end-to-end customer relationship for accounts across Italy and Southern Europe, driving renewals and product engagement. Additionally, you will lead Hub implementations in Italian and partner with Account Executives to identify cross-sell opportunities.
The Customer Success Manager acts as a trusted advisor to drive product adoption, engagement, and retention for healthcare clients. They collaborate with cross-functional teams to optimize workflows and ensure customers achieve measurable business outcomes.
The Customer Success Manager will serve as the primary relationship contact, managing client engagement, account health, and strategic touchpoints throughout the lifecycle. They will also collaborate with internal teams to identify expansion, renewal, and cross-sell opportunities while maintaining accurate account documentation.
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