Customer Service Specialist - VA
Provide excellent customer service to healthcare patients and assist in scheduling medical appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
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Provide excellent customer service to healthcare patients and assist in scheduling medical appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Provide excellent customer service to patients by scheduling healthcare appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Provide excellent customer service to patients by scheduling healthcare appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Provide excellent customer service to patients by scheduling healthcare appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Provide telephone, email, and chat support to the Merchant Mariner community regarding the credentialing process. Address client needs and complaints while meeting call center performance metrics.
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Provide excellent customer service to healthcare patients from a secured home office. Responsible for scheduling healthcare appointments via phone, email, and live chat.
The role involves providing excellent customer service to healthcare clients' patients. The primary task is to help schedule healthcare appointments from a home office.
Provide excellent customer service to patients by scheduling healthcare appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Provide excellent customer service to patients by scheduling healthcare appointments from a secure home office. Communicate effectively with customers via phone, email, and live chat.
Provide excellent customer service to patients by scheduling healthcare appointments. Communicate effectively with clients via phone, email, and live chat from a secured home office.
Support communication and coordination activities within a structured online program environment. Manage follow-up activities and utilize digital tools to maintain consistency and organization.
Support communication and coordination activities within a structured online program environment. Manage follow-up activities and utilize digital tools to maintain consistency and organization.
The role involves supporting communication and coordination activities within a structured online program environment. Responsibilities include following guided systems, managing follow-up activities, and using digital tools to maintain consistency.
The role involves supporting communication and coordination activities within a structured online program environment. Responsibilities include following guided systems, managing follow-up activities, and using digital tools for organization.
Manage the end-to-end customer support experience by troubleshooting complex platform issues and meeting SLA expectations. Collaborate with Product and Engineering teams to resolve challenges and create knowledge base documentation for continuous improvement.
Oversee billing operations and client services by analyzing performance reports and implementing corrective action plans. Lead and develop billing supervisors while coordinating workflow and ensuring quality standards are met across teams.
Act as the primary contact for clients to resolve insurance-related inquiries and manage policy updates or renewals. Educate customers on insurance options using a needs-based review process to ensure a positive experience.
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Lead QA and implementation support for the SLAMNET-Parcel rollout in Mexico, coordinating between vendors, technical teams, and business stakeholders. Define test plans, manage defect resolution, and ensure delivered functionality meets business requirements for production deployment.
Execute QA testing and provide second-level support for the SLAMNET-Parcel implementation in Mexico. This includes creating test cases, documenting defects, and validating system functionality against brokerage operational needs.
The representative manages customer relationships and resolves service issues to ensure a positive customer experience. Key tasks include routing shipments, building Bills of Lading, and handling claims resolution within the 3PL industry.
Manage and maintain master client data and certification requirements while ensuring data integrity and regulatory compliance. Handle invoicing, client queries, and the final quality control review for certificate issuance.
The role involves assisting clients with travel planning, researching options, and coordinating reservations. The representative ensures a smooth booking experience through consistent communication and detail-oriented follow-up.
Support clients with travel planning and booking services by researching options and coordinating reservations. Maintain consistent follow-up communication to ensure a smooth experience from initial inquiry to final booking.
Serve as a senior agent on the Clinical Service Desk, handling inbound calls and tickets related to Epic EHR clinical components. Responsibilities include resolving workflow issues, managing incidents according to SLAs, and mentoring service desk staff.
The Customer Experience Manager drives customer satisfaction and retention by leading the service relationship for an assigned book of business. They support the execution of annual account plans and lead customer open enrollment presentations.
The role focuses on providing Tier 2/3 technical support while building AI-driven automation to modernize help desk operations. It involves optimizing onboarding/offboarding processes and reducing manual effort through scalable service delivery systems.
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Handle 80-120 calls per shift for various law firms, managing appointment scheduling and answering FAQs. Act as the first point of contact to provide a world-class customer service experience for legal clients.
Resolves customer inquiries regarding contract benefits, claim payments, and enrollment via multiple communication channels. Ensures member and provider satisfaction by responding professionally and adhering to legislative and corporate requirements.
Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe. Resolve complex issues related to clinical systems and software integrations while providing technical training to regional teams.
Respond to employee inquiries regarding benefit programs, including insurance, retirement, and paid time off. Ensure accurate documentation for new hire transactions and employee changes while performing research for problem resolution.
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