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Fitzsimmons Insurance Services Inc.

Remote Allstate Customer Service Representative

Posted 4 months ago
United States
$50000 - $70000 per year
2-5 years experience
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AI Summary

Act as the primary contact for clients to resolve insurance-related inquiries and manage policy updates or renewals. Educate customers on insurance options using a needs-based review process to ensure a positive experience.

Benefits:
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Position Overview: 
As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Please note, this remote role requires prior Allstate experience to be considered.

Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Experience working within an Allstate agency

This is a remote position.

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