Remote Allstate Customer Service Representative

Posted 3 months ago

United States

$50000 - $70000 per year

2-5 years experience

Benefits:

Licensing paid by agency
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Overview:

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Please note, this remote role requires prior Allstate experience to be considered.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details, and claims processes.
Assisting clients with policy changes, updates, and renewals.
Investigating and resolving customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
People-oriented
Detail oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment
Experience working within an Allstate agency

This is a remote position.

Fitzsimmons Insurance Services Inc.

Employees 2-10 employees Industry Insurance

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