Customer Service Representative
Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
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Handle a high volume of incoming calls to resolve health insurance policy issues, claims, and denials. Use multiple computer programs and critical thinking to advocate for members and provide appropriate solutions.
Lead the litigation support partnerships function by building scalable playbooks and managing the full client lifecycle. Collaborate cross-functionally with Sales and Operations to optimize the client experience and mentor a high-performing team.
Provide support to Swedish-speaking customers via phone and email across various service platforms. Identify complex issues and escalate them to supervisors while working within an international team.
Provide individualized customer service and policy options to bilingual clients while maintaining accurate records in the CRM. Manage client communications via phone, email, and text to secure missing documentation and cultivate referral leads.
Investigate and troubleshoot complex technical platform issues and provide fixes or workarounds for customers. Collaborate with Engineering and Product teams to escalate bugs and document technical procedures.
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Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Technical Support.
Act as a brand ambassador and sales evangelist to drive new revenue partnerships through networking and event organization. Provide legal counsel to executives, including drafting commercial contracts and advising on business legal issues.
Provide foundational support across Corporate IT, Compliance, and Business Operations to ensure organizational effectiveness. The role involves applying platform capabilities to complex healthcare use cases and supporting customer adoption in real-world environments.
Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Reservations.
Serve as the first point of contact for technical support, managing incidents and service requests via phone, email, or chat. Perform initial triage and troubleshooting for hardware, software, and network issues while maintaining system health and documentation.
Lead the Geospatial Support, Training, Professional Services, and Technology Enablement division to improve customer experience and workflow adoption. Develop scalable and financially successful service offerings while managing a multi-disciplinary technical team.
Lead the Geospatial Support, Training, Professional Services, and Technology Enablement division to improve customer experience and workflow adoption. Develop scalable, financially successful service offerings and oversee the integration of the Trimble ecosystem for customers.
Provide technical support to clients during the integration process and ensure quality control through testing. Maintain integration FAQs and documentation while supporting general system operations.
Assist clients with personalized service arrangements including accommodations, transportation, and event-based services. Research options and manage reservations to ensure accuracy and client satisfaction.
The representative serves as the primary contact for client inquiries and manages the coordination of service arrangements and reservations. They are responsible for developing structured service plans and maintaining accurate internal records.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and adhere to regulated communication guidelines.
Handle inbound and outbound calls to provide customer service and technical support for health insurance enrollment. Manage customer accounts, process application data entry, and handle online chat inquiries.
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The Analyst provides technical eDiscovery and litigation support, focusing on the administration of the Relativity platform and the collection of social media and web content. They collaborate with legal teams to manage document review workflows, perform quality control, and implement technical solutions for data processing.
Manage the customer support inbox by triaging tickets and communicating resolutions in plain language. Investigate technical bugs end-to-end, reproducing issues and coordinating with engineering for code fixes.
Design and operate the Tier-2 product and data support function to reduce escalations to Product and Engineering teams. Build the systems, knowledge infrastructure, and a small team of specialists to improve resolution times and visibility.
Serve as a subject matter expert and escalation point for complex software application issues to ensure timely resolution for clients. Proactively investigate system patterns and provide mentorship to junior team members to improve overall team performance.
Coordinate personalized travel arrangements including accommodations, transportation, and activities for clients. Maintain accurate records and provide professional communication via email and phone to ensure reservation accuracy.
Coordinate personalized hospitality arrangements including accommodations, transportation, and events for clients. Manage reservations, research options, and maintain accurate documentation while communicating professionally via email and phone.
Provide customer experience services as a specialist. Support customers in Croatian across areas such as customer service, sales, or technical support.
Provide high-quality customer experience and support for Slovenian-speaking clients. Engage in customer service, sales, or technical support activities within a global team.
Lead a specialized engineering squad to technically resolve complex user issues and architect automation solutions to prevent recurrence. Act as the primary technical bridge between customer support and engineering teams while overseeing LLM-based AI agent delivery.
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Provide technical support to internal and external customers via chat, email, and phone while managing tickets and system alerts. Monitor production environments for performance issues and route technical problems to the appropriate teams or vendors.
Strategically accompany selected key customers throughout their lifecycle to maximize their benefit from the Proalpha ERP system. Analyze usage patterns and health scores to identify value-adding potentials and develop innovative service concepts in collaboration with internal teams.
Provide high-quality customer experience (CX) support for German-speaking clients. Handle tasks across customer service, sales, technical support, and operations depending on the assigned project.
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