Technical Support Specialist

Hey there, future changemaker!

At Noda we’re building seamless Open Banking solutions that make payments smarter, faster, and safer. We’re now looking for a Technical Support Specialist to join our team and help drive the next wave of fintech innovation.

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. Now we're looking for a talented Technical Support Specialist to be part of our dynamic team.

Your mission:

• Support for clients (companies) in the process of integration with our functionality;

• Quality control of integrations, testing;

• Maintaining an integration FAQ;

• Support for system operation;

• Assistance in the development of integration documentation.

Your skills and experience:

• 2+ years of experience in technical support;

• Knowledge of HTTP;

• Knowledge of client-server architecture;

• Ability to investigate and troubleshoot problems by logs;

• Knowledge of both SQL/NoSQL databases;

• Fluent Russian;

• English at a level B2 or higher.

Nice to have:

• Knowledge of Postman, Kibana, Azure and/or Microsoft .NET;

• Experience with Git;

• Experience with ticketing systems (Jira, Freshdesk);

• Experience with Datadog;

What do we offer?

• Keep growing: your growth is our priority. We cover trainings, courses, and certifications so you can sharpen your skills and stay ahead in your field.

• Strong connections: distance doesn’t stop us from building great bonds. From virtual hangouts and creative online sessions to local meet-ups and company-wide events, you’ll always feel part of the team.

• All the gear you need: we provide the hardware you need and a budget for your home office setup, making sure you’ve got the perfect tools to succeed.

• Time to recharge: we value balance just as much as results. That’s why we offer plenty of time off to rest, reset, and come back energised.

• Wellbeing budget: your wellbeing matters just as much as your work. We provide a dedicated budget you can spend on what helps you feel your best — whether it’s fitness memberships, mental health support, massages, or other activities that keep you energised, focused, and balanced.

What happens once you apply:

• Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey.

• Get ready for an easy-going 30-minute screening call with our HR, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.

• Should the vibe match and your expectations align, up next will be an engaging interview with our Technical Support Team Lead.

• Then you will have a final conversation with our HR Director and CPO.

• And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!
  

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!