474 Help Desk jobs available for remote work from home. Apply for positions such as Junior Computer User Support Specialist, Support Assistant, IT Tech Support - Tier 2 NOC Analyst, and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Provide Tier 1 technical support to HUD users by diagnosing and resolving hardware, software, and connectivity issues. Document all interactions in the ticketing system and maintain a professional demeanor while assisting clients.
Provide Tier 1 help desk support for government information systems including Tableau and Salesforce. Manage user access, troubleshoot end-user issues, and document all requests in a ticketing system.
The Tier 2 NOC Analyst monitors client environments using RMM and SIEM tools to triage, validate, and respond to system alerts. They also handle after-hours service requests, perform root cause analysis, and escalate complex issues to Tier 3 teams.
The Project Manager will coordinate client and internal projects with a focus on ITSM engagements, including Help Desk and managed services delivery. They are responsible for managing project teams, tracking tickets, ensuring SLA compliance, and maintaining project plans and budgets.
The Technical Lead will oversee the modernization and operations of client IT systems, managing development Scrums and Cloud engineering teams. They are responsible for optimizing DevSecOps practices, automating CI/CD pipelines, and ensuring secure, scalable system architecture.
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The Help Desk Analyst will provide Tier 2 and Tier 3 production support for the HIOS system while managing incidents and service requests via ServiceNow and Jira. Additionally, the role involves gathering business requirements, performing system testing, and collaborating with technical teams to drive process improvements.
The Help Desk Specialist serves as the primary point of contact for clients, collecting information and prioritizing service requests to resolve or escalate technical issues. They are responsible for providing remote and on-site support, maintaining technical documentation, and configuring radiology software packages.
The role involves providing excellent customer support through various channels including phone, email, and live chat. Responsibilities also include researching and resolving customer complaints while collaborating with other departments to ensure satisfaction.
The Clinical Call Representative manages incoming clinical calls from patients and medical providers to resolve concerns or relay information to clinic staff. They are responsible for accurate documentation of patient data and maintaining compliance with departmental protocols and confidentiality standards.
The Senior Support Analyst monitors, analyzes, and resolves technical issues while serving as a liaison between data operations, development, and infrastructure teams. They are responsible for documenting production support processes, managing incident tickets, and providing status reports to business stakeholders.
Lead organizational change management and user adoption efforts for large-scale federal HCM modernization programs using structured methodologies. Develop and execute comprehensive change strategies, stakeholder engagement plans, and role-based training curricula to ensure successful system implementation.
The intern will support enterprise infrastructure, endpoint management, cloud services, and identity management initiatives. They will also assist with system upgrades, migration efforts, and the development of operational dashboards.
The Service Desk Technician performs account management, hardware and software troubleshooting, and workstation configuration while ensuring systems meet security requirements. Additionally, the role involves creating knowledge base articles, collaborating with development and operations staff, and recommending IT solutions based on user workflows.
The Systems Administrator will manage and improve internal IT systems, including cloud infrastructure, SaaS platforms, and security initiatives. They will also resolve escalated support tickets and lead automation projects to enhance operational efficiency.
The Customer Support Manager acts as a liaison between business stakeholders and technical teams to resolve issues and improve operational processes for IBM i-based applications. They are responsible for monitoring support queues, managing case documentation, and recommending modernization or automation initiatives.
The Mobility Support Specialist provides first and second-line support to corporate end-users regarding mobile device procurement, activations, and service requests. They are responsible for resolving help desk tickets within SLA timelines while maintaining high-quality customer service through calls and chats.
This position provides technical customer service for Deluxe software by logging, tracking, and resolving complex client issues. The analyst acts as a go-to resource for peers, manages escalated cases, and contributes to team knowledge to improve resolution times.
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This senior-level role provides technical customer service for Deluxe software, managing complex client issues and leading escalations to resolution. The analyst acts as a subject matter expert, documenting interactions, training new associates, and participating in triage meetings.
The Tier I Customer Support Representative serves as the initial point of contact for technical inquiries, responsible for troubleshooting and resolving basic to intermediate technical issues. They must document all interactions in the ticketing system and escalate complex problems to Tier II or Tier III support teams.
The IT Business Analyst III serves as a liaison between business and technical teams to translate provider feedback and operational needs into actionable system requirements. They support Medicaid and CHIP modernization efforts by documenting business processes, facilitating design reviews, and ensuring system enhancements align with organizational goals.
The IT Support Technician will administer and support the Microsoft 365 environment while managing user identity, access, and hardware deployment. They will also provide responsive help desk support and maintain IT documentation and asset inventories.
Provide L1 technical support for hardware and MS Office packages while managing in-house application issues. Document troubleshooting steps and escalate complex technical incidents to appropriate support groups.
The IT Help Desk Technician will provide remote technical support for firm employees, including troubleshooting hardware and software issues across various platforms. Responsibilities include managing network devices, documenting repairs in ZenDesk, and providing guidance to users on new equipment and software.
Conduct telephone surveys with respondents in the US and Canada to gather data on buying habits and customer satisfaction. Assist panel members with inquiries, portal access, and technical troubleshooting while maintaining high-quality research standards.
The Director of IT Engineering will lead and grow the IT team while implementing modern engineering practices like infrastructure-as-code and automation. This role involves setting the multi-year strategy for corporate technology stacks and mentoring the team to transition from traditional sysadmin tasks to an engineering-first model.
The Product Support Associate will serve as the first point of contact for customer support, managing ticket triage, device monitoring, and engineering escalations. They will also assist deployment teams with install validation and maintain support documentation to ensure efficient client outcomes.
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The Technical Support Engineer will monitor support queues, perform initial technical analysis of SaaS application issues, and provide timely resolutions to customers. They are also responsible for documenting interactions, creating knowledge base articles, and collaborating with internal teams to address recurring product issues.
The Outreach Specialist will promote energy efficiency programs to commercial customers and manage relationships with trade allies. They are responsible for generating leads through field campaigns, presentations, and networking while maintaining accurate records in the CRM database.
The Tier I Technical Support Specialist serves as the first point of contact for smart cooler operators, performing basic troubleshooting and gathering information for escalated issues. They are responsible for documenting support tickets, guiding customers through onboarding, and maintaining clear communication throughout the resolution process.
Provide high-quality support to clients through an inbound contact center by resolving complex inquiries and processing financial transactions. Maintain accurate account records, perform data entry, and collaborate with team members to ensure regulatory compliance and service excellence.
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