Tier I Technician
Provide first-level technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions, resolutions, and service requests accurately within the ServiceNow ticketing system.
Remote Help Desk Jobs (474)
Senior DevSecOps Engineer
The Senior DevSecOps Engineer will develop, maintain, and support critical Judiciary systems including PACER and CM/ECF. They are responsible for implementing secure engineering practices, managing CI/CD pipelines, and ensuring compliance with security standards like PCI and FISMA.
Senior DevSecOps Engineers
Develop, operate, and support secure PACER and related court systems across the software development lifecycle, including building web services, automated DevSecOps pipelines, and resilient software architectures. Maintain security compliance and documentation, support deployment and operations, analyze system performance, and collaborate with stakeholders in an Agile environment.
Senior DevSecOps Engineer
Develop, secure, deploy, operate, and maintain PACER and related court-access systems throughout the software development lifecycle. Manage DevSecOps pipelines, security compliance, system architecture, performance and continuity planning, documentation, and collaboration within an Agile team.
Senior DevSecOps Engineer
Develop, secure, deploy, and support PACER and related court-record systems throughout the software development lifecycle, including web services, automated DevSecOps pipelines, and containerized applications. Maintain security and regulatory compliance, system architecture and documentation, performance and disaster recovery capabilities, and provide technical guidance and recommendations.
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Help Desk Team Lead
Lead the daily operations and performance of a help desk customer service team, including ticket prioritization, escalations, service-level compliance, and staff development. Improve procedures and customer experience by analyzing trends, maintaining knowledge base content, and collaborating with program teams on new technologies and processes.
Pharmacy Support Specialist (Wednesday to Sunday)
The Customer Support Specialist provides enrollment support for PACE enrollees and manages pharmacy benefit communications for network pharmacies. They also coordinate facility discharges, medication reconciliation, and courier setups to ensure timely medication delivery.
Principal Coordinator, Tech Operations
Provide technical support for hardware and software issues via remote access tools, phone, and chat. Manage and resolve end-user tickets using Service Now while assisting with the onboarding and training of new agents.
IT Technical Analyst for EMCOR Construction Services
The IT Technical Analyst provides Tier 1 through Tier 3 technical support to various operating companies and manages computer, software, and mobile device inventory. The role also involves participating in acquisition activities and ensuring corporate IT policies and SOPs are maintained.
AL
Apple Client Platform Engineer (Remote, US)
You will lead professional services engagements by designing, deploying, and managing Apple device platforms for enterprise clients. Additionally, you will provide technical support, mentor colleagues, and contribute to the development of new company products and services.
Bilingual Help Desk Analyst
The Bilingual Help Desk Analyst provides technical support and troubleshooting for POS and business systems to end-users via phone. They also manage system update projects, test new software releases, and assist in training new team members.
Customer Advocate
The Customer Advocate will support customers via phone, email, and live chat to drive product adoption and provide creative solutions for business needs. They will also contribute to the knowledge base and collaborate with cross-functional teams to improve software usability.
Systems Administrator - RCM
The Revenue Cycle System Administrator oversees and monitors the development of revenue cycle systems to ensure effective support for franchise partners. Responsibilities include managing help desk tickets, maintaining functionality in CareTend and Waystar, and overseeing payer enrollments.
RCM - Systems Admin
The Revenue Cycle System Administrator oversees the development and maintenance of revenue cycle systems to support franchise partners. Responsibilities include managing help desk tickets, payer enrollments, and ensuring effective functionality within CareTend and Waystar platforms.
Agente de Service Desk
Provide remote technical support to users by registering, tracking, and resolving incidents related to hardware, software, and systems. Ensure all support activities follow established procedures and SLAs while maintaining clear communication with users.
Technical Helpdesk & Network Remote Support Agent II
Resolve escalated technical issues involving hardware, software, servers, and networking while providing guidance to help desk technicians. Manage user accounts and access permissions while documenting incidents and identifying opportunities for service improvements.
Technical Helpdesk & Network Remote Support Agent II
The agent will resolve escalated technical issues involving hardware, software, servers, and networking while providing guidance to help desk technicians. They are also responsible for managing user accounts, documenting incidents, and identifying opportunities for process improvements.
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Technical Helpdesk & Network Remote Support Agent II
Resolve escalated technical issues involving hardware, software, networking, and Microsoft 365 while providing guidance to help desk technicians. Manage user accounts and access permissions while documenting incidents and recommending process improvements.
IT Manager (Remote Employee Experience & Operations)
The IT Manager will oversee IT strategy, infrastructure, and security for a remote-first team while managing vendor relationships and help desk service quality. They will also lead end-to-end employee technology onboarding, IT budget management, and the operational rollout of AI tools.
Principal System Db2 Software Engineer - Remote
The Principal System Db2 Software Engineer is responsible for the installation, configuration, and lifecycle management of Db2 components within a large z/OS mainframe environment. The role involves optimizing system performance, managing disaster recovery processes, and providing technical support during critical incident responses.
EC
Atlassian Government Cloud Operations Lead
You will design, stand up, and manage end-to-end operations and maintenance for an enterprise FedRAMP Moderate Atlassian Government Cloud environment. Additionally, you will establish modern IT Service Management capabilities using Jira Service Management and lead a team of administrators and help desk specialists.
Customer Support Specialist, Infinity
You will manage a portfolio of clients by providing timely technical support, troubleshooting issues, and guiding users through software features. Additionally, you will collaborate with internal teams to document solutions and contribute to process improvements based on client feedback.
Help Desk Analyst
The Help Desk Analyst will provide technical troubleshooting and user support for computer systems, applications, and networks. They are responsible for diagnosing hardware and software issues, documenting incidents, and escalating complex problems as needed.
Technical Support Representative I
The Brand Ambassador provides world-class customer support via phone, email, and chat, focusing on resolving inquiries and technical issues. They represent client brands with professionalism while meeting performance metrics such as CSAT and average handle time.
Helpdesk Technician II
The Helpdesk Technician II provides remote technical support for client environments, including troubleshooting servers, workstations, and networking equipment. They are responsible for monitoring client systems, managing user authorizations, and escalating complex technical issues.
User Support Specialist
Provide Tier 1 and Tier 2 user support for the KDSS platform while escalating complex issues to the Scrum team. Engage with functional subject matter experts and assist with system testing and technical documentation.
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Client Support Associate, Voter Voice
The Client Support Associate manages support requests via email, phone, and chat while troubleshooting issues for the FiscalNote platform. They also maintain the knowledge base, interface with product teams, and report on user interaction data to ensure high customer satisfaction.
COBOL Developer (Part Time, Remote)
The COBOL Developer will maintain and enhance legacy business applications while supporting modernization initiatives within production and testing environments. Responsibilities include writing and modifying code, troubleshooting production issues, and creating technical documentation.
Tier 1 Customer Support Specialist I
Provide multi-channel technical support to customers while diagnosing and resolving product issues. Collaborate with internal teams to document bugs, test new features, and ensure a seamless customer experience.
IS Service Ctr Technician - Part-Time
Provides tier 1 phone support for clinical and technical issues while managing incident logging and resolution. Performs enterprise system monitoring and computer operations in a distributed environment.
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