Remote Help Desk Jobs (530)
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FINRA Certified - Call Center Support Representative
Provide high-quality support to clients through an inbound contact center by resolving complex inquiries and performing account maintenance. Collaborate with team members to ensure compliance with regulatory standards and contribute to continuous improvement initiatives.
Help Desk Specialist
The Help Desk Specialist provides tier II troubleshooting support for computer systems and networks while utilizing ITSM tools for issue resolution. They also serve as a primary communication focal point for system health, maintenance notifications, and the creation of standard operating procedures.
ServiceNow Help Desk Support
Lead ServiceNow initiatives focusing on ITSM workflows and translate functional requirements into scalable solutions. Analyze current Service Desk operations to define future-state processes and maintain continuous engagement with stakeholders to ensure efficient adoption.
Patient & Family Advisor
The Patient & Family Advisor serves as the primary point of contact for families, educating them on programs and guiding them through insurance and onboarding processes. They act as a liaison between families and internal clinical teams while maintaining accurate records and piloting new workflows.
ServiceNow Help Desk Support
Lead ServiceNow initiatives focused on ITSM workflows while engaging with stakeholders to translate functional requirements into scalable solutions. Design and enhance ServiceNow applications to improve support experiences and maintain operational documentation aligned with ITIL best practices.
Senior DevSecOps Engineers
Develop, operate, and support secure PACER and related court systems across the software development lifecycle, including building web services, automated DevSecOps pipelines, and resilient software architectures. Maintain security compliance and documentation, support deployment and operations, analyze system performance, and collaborate with stakeholders in an Agile environment.
Senior DevSecOps Engineer
Develop, secure, deploy, operate, and maintain PACER and related court-access systems throughout the software development lifecycle. Manage DevSecOps pipelines, security compliance, system architecture, performance and continuity planning, documentation, and collaboration within an Agile team.
Senior DevSecOps Engineer
Develop, secure, deploy, and support PACER and related court-record systems throughout the software development lifecycle, including web services, automated DevSecOps pipelines, and containerized applications. Maintain security and regulatory compliance, system architecture and documentation, performance and disaster recovery capabilities, and provide technical guidance and recommendations.
Help Desk Team Lead
Lead the daily operations and performance of a help desk customer service team, including ticket prioritization, escalations, service-level compliance, and staff development. Improve procedures and customer experience by analyzing trends, maintaining knowledge base content, and collaborating with program teams on new technologies and processes.
IT Technical Analyst for EMCOR Construction Services
The IT Technical Analyst provides Tier 1 through Tier 3 technical support to various operating companies and manages computer, software, and mobile device inventory. The role also involves participating in acquisition activities and ensuring corporate IT policies and SOPs are maintained.
Apple Client Platform Engineer (Remote, US)
You will lead professional services engagements by designing, deploying, and managing Apple device platforms for enterprise clients. Additionally, you will provide technical support, mentor colleagues, and contribute to the development of new company products and services.
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Bilingual Help Desk Analyst
The Bilingual Help Desk Analyst provides technical support and troubleshooting for POS and business systems to end-users via phone. They also manage system update projects, test new software releases, and assist in training new team members.
Customer Advocate
The Customer Advocate will support customers via phone, email, and live chat to drive product adoption and provide creative solutions for business needs. They will also contribute to the knowledge base and collaborate with cross-functional teams to improve software usability.
Technical Helpdesk & Network Remote Support Agent II
The agent will resolve escalated technical issues involving hardware, software, servers, and networking while providing guidance to help desk technicians. They are also responsible for managing user accounts, documenting incidents, and identifying opportunities for process improvements.
Technical Helpdesk & Network Remote Support Agent II
Resolve escalated technical issues involving hardware, software, networking, and Microsoft 365 while providing guidance to help desk technicians. Manage user accounts and access permissions while documenting incidents and recommending process improvements.
IT Manager (Remote Employee Experience & Operations)
The IT Manager will oversee IT strategy, infrastructure, and security for a remote-first team while managing vendor relationships and help desk service quality. They will also lead end-to-end employee technology onboarding, IT budget management, and the operational rollout of AI tools.
User Support Specialist
Provide Tier 1 and Tier 2 user support for the KDSS platform while escalating complex issues to the Scrum team. Engage with functional subject matter experts and assist with system testing and technical documentation.
Client Support Associate, Voter Voice
The Client Support Associate manages support requests via email, phone, and chat while troubleshooting issues for the FiscalNote platform. They also maintain the knowledge base, interface with product teams, and report on user interaction data to ensure high customer satisfaction.
Tier 1 Customer Support Specialist I
Provide multi-channel technical support to customers while diagnosing and resolving product issues. Collaborate with internal teams to document bugs, test new features, and ensure a seamless customer experience.
Software Support Analyst
The Software Support Analyst acts as the first point of contact for clients, providing Tier 1 technical support and troubleshooting for SaaS products. They are responsible for managing tickets, collaborating with internal teams to resolve issues, and reporting on platform performance.
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Customer Care Poker Specialist
The specialist will handle customer inquiries via chat and email regarding products, services, and poker-related issues. They are also responsible for documenting interactions, monitoring performance metrics, and collaborating with internal teams to resolve complex cases.
Epic Applications Analyst - Radiant/Lumens (Salaried, Full time)
The Epic Applications Analyst is responsible for the build, maintenance, and optimization of Epic Radiant and Lumens clinical applications. They partner with clinical and operational stakeholders to improve procedural and imaging workflows while ensuring system reliability and regulatory compliance.
IT Service Desk Analysts
The IT Service Desk Analyst provides Tier 1 technical support for network, security, and corporate applications while managing incidents through Salesforce. They are responsible for resolving technical issues, reporting on performance metrics, and contributing to process improvements to reduce incident volume.
Senior Director, Enterprise Application Support
The Senior Director provides strategic leadership and operational oversight for the enterprise application support ecosystem to ensure high availability and performance. They are responsible for defining global operational strategies, mentoring staff, and championing automation and AI-driven support frameworks.
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