Customer Success Outbound Agent (m/f/d)

Building insurance people love

Since our launch in 2018, we’ve grown from our headquarters in Heidelberg and office in Berlin to serving more than 500,000 customers across Germany, Austria, and France. Backed by €120M from leading investors such as Earlybird, CommerzVentures, and Swiss Re, we’ve become one of Europe’s fastest-growing insurtechs.

What we're looking for

What you will do

As a Customer Success Outbound Agent at Getsafe, you are the first point of contact for our customers over the phone and impress with your friendly and engaging manner:

• You play a key role at our customer interface, inspiring our customers with our concept and service.
• You guide customers through our digital process over the phone, answer their questions, and identify gaps in their current coverage.
• You schedule advisory appointments for our Sales Consultants to ensure customers are optimally covered throughout their individual life stages.
• You contribute your own ideas to the strategic development of the team and help shape the future of digital, needs-based advisory services with us.

What you bring

• You have completed a vocational training.
• You are a strong communicator and enjoy every conversation where you can help our customers get the best possible coverage.
• You enjoy working with innovative digital sales structures and want to help us rethink insurance sales together.
• Ideally, you have some experience in customer-facing roles, but this is not a must – at Getsafe, mindset matters most. Previous experience in the insurance industry is also not required.
• You are fluent in German and English.

Qualifications

Our stack

How we work

Customer Empathy 
We simplify insurance by aligning our vision with every interaction, maintaining transparency, and building togetherness and trust with our customers.

Absolute Ownership
We pursue excellence relentlessly, taking full ownership, and ensuring everyone knows their role to contribute to our mission.

Day One Mindset
We strive to continually act as pacemakers, constantly optimising, thinking ahead, and inspiring greatness to build a scalable and impactful future.

What we offer

• Up to €40,000 annual compensation, including a performance-based bonus

• Front row seat at one of Europe’s leading insurtechs that redefines how millions of people experience insurance every day

• Diverse and high-performing team that thrives on ownership, speed, and constantly raising the bar

• Fully remote, hybrid or on-site setup across our hubs in Heidelberg (Europaplatz) and Berlin (Eberswalder Straße)

• Claude Max and the latest hardware and productivity tools

• €1,000 annual development budget

• €50 monthly benefit budget

• Monthly Getsafe insurance voucher

• 28 vacation days plus birthday and December 24th & 31st off

• 90 workation days within the EU