Manage a pooled portfolio of midmarket customers to drive long-term success, retention, and product adoption. Execute proactive, data-driven outreach and partner cross-functionally to mitigate churn and ensure renewal readiness.
Remote Customer Success Jobs (1,817)
Search = customer success
Manage a portfolio of Enterprise customers to ensure high retention and growth by driving measurable value and feature adoption. Act as a trusted advisor through onboarding and strategic guidance while collaborating cross-functionally to secure renewals.
Own the systems, processes, and data infrastructure to enable Customer Success and Account Management teams to operate at scale. Design and implement a proactive architecture and a future low-touch/tech-touch CS model using AI and automation.
Lead the customer success motion by guiding financial institutions through the adoption and scaling of an AI-powered platform. Focus on driving value realization, reporting ROI, and ensuring long-term retention and growth of the client book of business.
Manage day-to-day customer success activities for North American clients to maximize value from RLDatix solutions. This includes creating success plans, driving product adoption, and ensuring smooth renewal processes through health monitoring.
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Act as a strategic partner and trusted advisor for enterprise clients to drive the adoption of talent acquisition best practices. Manage the entire customer journey from pre-sales to optimization, focusing on retention, expansion, and business value demonstration.
Manage a portfolio of strategic customers in the fintech and banking sectors to drive satisfaction and commercial growth. Act as a bridge between clients and internal teams to ensure successful program delivery and maximum value realization.
Manage a book of mid-market customer relationships to drive gross and net revenue retention through strategic value delivery. Build AI-powered workflows to scale efficiency and collaborate with internal teams to advocate for customer needs.
Lead and scale an Enterprise Customer Success team to drive retention, reduce churn, and increase expansion revenue. Manage daily production targets, handle high-level escalations, and execute high-impact Executive Business Reviews for enterprise accounts.
Manage and grow relationships with large, complex enterprise customers to drive retention, expansion, and product adoption. Act as a strategic advisor to executive stakeholders to ensure long-term value realization of the CARET investment.
Act as a strategic partner and scientific orchestrator for biopharma clients to ensure the successful adoption and ROI of the K Pro AI platform. Manage the full customer lifecycle, including onboarding, retention, growth, and translating customer feedback into product roadmap improvements.
The Customer Success Manager is responsible for building strong customer relationships and driving the adoption of fiber-based products and solutions. They proactively engage accounts to ensure value realization, orchestrate issue resolution, and identify opportunities to expand customer relationships.
Serve as the primary technical expert and point of contact for EMEA customers to ensure success and retention post-deployment. This involves traveling to customer sites to provide leadership, coaching, and support to frontline teams.
Serve as the primary point of contact for EMEA customers to ensure success and retention post-deployment. This involves traveling to customer sites to provide technical coaching, leadership, and support for Redzone software usage.
The role involves serving as the primary point of contact for clients to ensure project success and high satisfaction. Responsibilities include coordinating with internal teams, maintaining documentation in ClickUp, and reporting status updates to the CEO.
Drive customer retention and growth across the French and Benelux region by managing a diverse portfolio of enterprise and strategic accounts. The role involves creating success plans, demonstrating tangible ROI, and building deep relationships with senior leadership to prevent churn.
Manage the end-to-end customer journey from initial inquiry and deal closing to onboarding and ongoing support. Build and optimize scalable operational processes to improve the customer experience as the company grows.
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The Senior Customer Success Manager builds trusted advisor relationships with key decision-makers to ensure customer satisfaction and ROI. They own the customer journey, adoption, and renewal results for enterprise accounts while identifying growth opportunities.
The Customer Success Manager acts as a trusted partner for key accounts, managing escalations and driving solutions to ensure exceptional customer outcomes. They oversee customer inquiries, develop retention and growth plans, and collaborate cross-functionally to support product requirements and regulatory needs.
Customer Success & Project Consultant (w/m/d) – Legal Software
Septeo CNEE
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Full Time
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6 Days Ago
Septeo CNEE
Manage the implementation of Legal Suite software from planning to go-live, including requirement analysis and system configuration. Provide 2nd-level technical support and manage the entire customer lifecycle to ensure maximum value and long-term success.
Praktikum Customer Success & Sustainability Data (m/w/d)
Sunhat GmbH
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Full Time
·
6 Days Ago
Sunhat GmbH
The role involves identifying sustainability requirements from frameworks like CSRD and ESRS to build logical data structures for the Sunhat platform. Additionally, the intern supports clients in digitally implementing their ESG strategies and provides feedback to the product team for technical improvements.
Lead a team of Enterprise Customer Success Managers to drive customer loyalty, adoption, and value-based outcomes for Saviynt's identity platform. Oversee renewal and expansion targets while collaborating with executive leadership to align customer success strategies with business goals.
Provide expert consultation on lifecycle assessment and sustainability to help large enterprise manufacturing customers meet their goals. Drive customer growth and renewals by managing project plans and collaborating with the implementation team.
Manage the end-to-end customer journey from onboarding to renewal for strategic accounts, ensuring high network performance and customer satisfaction. Act as the primary point of contact to drive ROI, manage escalations, and provide the voice of the customer to internal product teams.
The Customer Success Manager owns the end-to-end customer relationship from onboarding through renewal, ensuring seamless deployment and high account health. They lead data-driven Quarterly Service Reviews and act as the internal voice of the customer to influence product roadmaps.
Manage a portfolio of strategic enterprise customers to drive adoption, retention, and expansion of the Inriver platform. Act as a technical advisor to optimize workflows, integrations, and product data models while aligning platform usage with business objectives.
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The Customer Success Manager manages a portfolio of accounts to drive platform adoption and ensure customers realize full value. They serve as the primary contact for site leadership and end users to translate platform capabilities into measurable outcomes.
Build and scale the mid-market customer success motion, including onboarding, health scoring, and renewal-risk tracking. Drive customer retention and expansion by managing complex stakeholders and translating product value into business outcomes.
Build long-term strategic partnerships with large customers to help them achieve operational goals using Axon's products. Act as the primary point of contact to manage adoption metrics, handle escalations, and influence internal product roadmaps.
Provide day-to-day software support via chat and email while managing the design queue. Troubleshoot technical issues and collaborate with colleagues to ensure a smooth client experience.
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