Assist clients with coordinating holiday travel plans, including researching destinations and managing booking details. Provide ongoing support through various digital communication platforms to ensure accurate itineraries and customer satisfaction.
Remote Support Specialist Jobs (5,769)
Search = support
Remote Bilingual Customer Support (Vietnamese/English) - Music Streaming
ModSquad
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Full Time
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8 Weeks Ago
ModSquad
Act as the first point of contact for music streaming customers to help them navigate the platform and troubleshoot technical issues. Respond to customer inquiries via inbound messages in both Vietnamese and English to ensure a high-quality listening experience.
Documentation and Change Support Specialist
Future Tech Enterprise, Inc.
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Full Time
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8 Weeks Ago
Future Tech Enterprise, Inc.
The role focuses on managing compliance-related documentation and overseeing the lifecycle of documents within the QMS to maintain AS9100 standards. Additionally, the specialist coordinates Change Management activities, facilitates Change Control Board meetings, and supports training compliance.
Adjunct Instructor in Generative AI in Clinical Decision Support
Brandeis University
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Full Time
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8 Weeks Ago
Brandeis University
The instructor will facilitate an asynchronous online course on Generative AI in Clinical Decision Support, managing course logistics and student engagement. Responsibilities include hosting introductory sessions, facilitating academic forums, and providing rubric-based grading and feedback.
Coordinate and execute small-scale software upgrades and proactive health checks for hosted customer environments. Drive cross-functional projects and problem management processes to improve operational stability and reduce support ticket volume.
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Independently diagnose and resolve complex application, database, and infrastructure issues within production WMS and logistics environments. Act as a critical technical bridge between frontline support and engineering while mentoring junior team members.
The role focuses on planning and executing small-scale software upgrades and driving cross-functional operational improvements for hosted customers. It involves proactive environment health checks, tuning monitoring systems, and coordinating problem management across various technical teams.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Provides frontline clinical workflow and medical affairs support to external clinicians while triaging scientific inquiries for Medical Science Liaisons. Manages clinician onboarding, routine test utilization questions, and coordinates communication between providers and the MSL team.
The role involves supporting attorneys by drafting discovery responses, preparing court forms, and organizing case files and exhibits. Additionally, the assistant manages attorney calendars, handles e-filing, and coordinates court reservations.
The role involves troubleshooting operational issues within the Warehouse Management System and managing environment configurations. Additionally, the analyst will monitor SQL performance and maintain detailed technical documentation for the knowledge base.
The role focuses on building and maintaining enablement content, including onboarding curricula and product training, to support the growth of support specialists. You will translate rapid product releases into digestible learning materials and manage the enablement content library.
The role focuses on orchestrating sales strategies and account plans to drive business growth through cross-Business Unit collaboration. Key duties include leading customer workshops, managing governance cadences, and ensuring CRM data accuracy to support the Global Account Manager.
Manage and resolve medical device complaints by conducting root cause analysis and investigating findings. Serve as a liaison between Therapy Support and Quality Assurance to ensure regulatory compliance and customer satisfaction.
Online Mathematics Teachers (K-12 Support | USA Curriculum)
The Faculty
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Full Time
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8 Weeks Ago
The Faculty
Provide short-form, live academic assistance to K-12 students on a digital platform to help them overcome specific math obstacles. Focus on explaining equations, theories, and homework concepts in snapshot-style sessions.
Online Science Teacher (K-12 Support in Bio, Chem & Physics | USA Curriculum)
The Faculty
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Full Time
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8 Weeks Ago
The Faculty
Provide short-form, live academic assistance to K-12 students on science concepts and assignments. Focus on direct, snapshot-style support for biological, chemical, and physical sciences.
Team Lead Customer Service & Support (m/w/d)
ORGA-SOFT | Karriere? Mit uns!
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Full Time
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8 Weeks Ago
ORGA-SOFT | Karriere? Mit uns!
Lead and organize the Customer Success team to ensure professional support and long-term success for clients using INTEGRA ERP software. Develop internal service processes, monitor KPIs, and manage critical customer escalations while collaborating with consulting and sales departments.
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Triage and own technical support tickets for enterprise customers, focusing on root cause analysis of distributed systems issues. Collaborate with global engineering teams to escalate bugs and contribute to the shared knowledge base.
Lead and mentor a support engineering team to ensure a scalable, high-quality operation while managing queue health and KPIs. Act as the operational backbone by removing blockers, coordinating with product and engineering teams, and driving continuous improvement through playbooks.
Trainer, Family Peer Support
Public Consulting Group
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Full Time
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8 Weeks Ago
Public Consulting Group
Provide training, coaching, and technical assistance to Family Peer Support Specialists and supervisors to implement the PEARLS model. Facilitate professional development and track participation data to improve behavioral health outcomes for families.
Provide technical assistance and support for a world-leading software development company. Handle diverse customer situations with professionalism and empathy to solve technical issues.
Lead enterprise Software Asset Management delivery with a focus on Oracle, IBM, and Microsoft licensing compliance. Manage SAM tool implementations and lead teams in preparing Effective License Positions (ELP) and optimizing costs.
Senior Manager - Systems, Software & Automation, Customer Support (m/f/d)
Danaher Corporation
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Full Time
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8 Weeks Ago
Danaher Corporation
Direct the Global Technical Support group for the Systems, Software & Automation product line, managing a team of 16 engineers. Lead service and support strategies for new product development and the installed customer base to improve product quality and customer satisfaction.
Ensure production systems are available according to SLAs and drive the resolution of incidents and outages. Establish disaster recovery procedures and maintain data retention practices to ensure operational continuity.
Own the end-to-end resolution of complex technical support tickets and proactively improve support processes and documentation. Collaborate with Product and Engineering teams to surface recurring issues and maintain support KPIs like CSAT and SLA compliance.
Provide L2/L3 technical support for a 24x7 cryptocurrency trading platform, focusing on user management, incident resolution, and system stability. Manage release activities, automate infrastructure alerts, and maintain standard operating procedure documentation.
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US Customer Support & CRM Coordinator (WFH) |
People Partners
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Full Time
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8 Weeks Ago
People Partners
The coordinator manages customer and distributor onboarding, inquiries, and day-to-day coordination across various communication channels. They are responsible for maintaining accurate records in Zoho CRM and Zoho Books to ensure a professional customer experience.
Ensure production systems are available according to SLAs and drive the resolution of incidents and outages. Establish disaster recovery procedures and maintain data retention practices to safeguard critical operations.
The role involves acting as a software detective to identify and resolve technical issues within critical business systems. You will collaborate with teams to troubleshoot cloud contact center applications and contribute to the continuous improvement of system processes.
Ensure production systems are available according to service level agreements and drive the resolution of incidents and outages. Establish disaster recovery procedures and maintain data retention practices to safeguard operational continuity.
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