Remote Customer Support Manager Jobs in United States

24 Customer Support Manager jobs in United States available for remote work from home. Apply for positions such as Manager, Customer Support, Customer Support Manager, Manager, Customer Support and more! Discover the best work-from-home or hybrid, full- and part-time jobs.

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Remote Customer Support Manager Jobs in United States (24)

Search = Customer Support Manager Remote in = United States
First Due is hiring for remote Manager, Customer Support

Manager, Customer Support

First Due · Full Time · 4 Days Ago
First Due
🌎 United States ⭐ 5-10 yrs exp πŸ’Ό Support
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
Kalibri Labs is hiring for remote Customer Support Manager

Customer Support Manager

Kalibri Labs · Full Time · 1 Week Ago
Kalibri Labs
🌎 United States πŸ’΅ $95000 - $110K per year ⭐ 5-10 yrs exp πŸ’Ό Support Customer Support Manager
Lead and develop a team of Customer Support Representatives while owning SLAs, escalations, and the internal knowledge base. Partner with Engineering, Product, and Account Management to advocate for the voice of the customer and improve service delivery.

Customer Support Manager

AbsenceSoft · Full Time · 2 Weeks Ago
AbsenceSoft
🌎 United States πŸ’΅ $86800 - $108K per year ⭐ 5-10 yrs exp πŸ’Ό Support Customer Support Manager
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Nestmed is hiring for remote Manager, Customer Support

Manager, Customer Support

Nestmed · Full Time · 3 Weeks Ago
Nestmed
🌎 United States πŸ’΅ 110K - 125K per year ⭐ 5-10 yrs exp πŸ’Ό Support
Lead and develop a team of Technical Customer Support Specialists while serving as the L2 technical escalation point for complex issues. Establish support processes, manage KPIs, and collaborate with Product and Engineering teams to resolve systemic product issues.

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Vetcove is hiring for remote Customer Support Manager

Customer Support Manager

Vetcove · Full Time · 5 Weeks Ago
Vetcove
🌎 United States πŸ’΅ $70000 - $110K per year ⭐ 2-5 yrs exp πŸ’Ό Support Customer Support Manager
Lead a team of support associates to provide excellent user experiences via chat, phone, and email. Develop and optimize CX processes and collaborate cross-functionally to provide feedback for platform enhancements.
Chainguard is hiring for remote Customer Support Manager

Customer Support Manager

Chainguard · Full Time · 6 Weeks Ago
Chainguard
🌎 United States πŸ’΅ $140K - $165K per year ⭐ 5-10 yrs exp πŸ’Ό Support Customer Support Manager
Manage the AMER Technical Support Engineering team and own the operational boundary between L2 and L3 support. Drive the quality of the escalation path to engineering while maintaining high customer experience and operational reliability.
Applied Systems, Inc. is hiring for remote Manager, Customer Support

Manager, Customer Support

Applied Systems, Inc. · Full Time · 7 Weeks Ago
Applied Systems, Inc.
🌎 United States πŸ’΅ $75000 - $105K per year ⭐ 5-10 yrs exp πŸ’Ό Support
Lead the customer support team by executing strategy, setting quality standards, and managing day-to-day operations. Oversee escalated support cases and partner with Development to ensure effective resolution and process improvement.

Customer Support Manager

HirexHire · Full Time · 10 Weeks Ago
HirexHire
🌎 United States ⭐ 5-10 yrs exp πŸ’Ό Support Customer Support Manager
Lead and scale the Technical Support function by managing day-to-day operations, coaching the team, and owning support KPIs. Serve as the primary escalation point for complex technical issues while partnering with Product and Engineering to improve workflows.
NetVendor is hiring for remote Customer Support Manager

Customer Support Manager

NetVendor · Full Time · 23 Weeks Ago
NetVendor
🌎 United States ⭐ 0-2 yrs exp πŸ’Ό Support Customer Support Manager
The Customer Support Manager will manage daily client communications, build strong relationships to ensure retention, and collaborate internally to resolve requests and issues effectively. This role also involves aligning client expectations with company capabilities and analyzing compliance data to drive improvements.
PointClickCare is hiring for remote US- Escalation Manager (Customer Support)

US- Escalation Manager (Customer Support)

PointClickCare · Full Time · 3 Days Ago
PointClickCare
🌎 United States πŸ’΅ $95000 - $105K per year ⭐ 5-10 yrs exp πŸ’Ό Support
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
Fresno Summit Advisors is hiring for remote Manager, Customer Support Operations

Manager, Customer Support Operations

Fresno Summit Advisors · Full Time · 5 Days Ago
Fresno Summit Advisors
🌎 United States πŸ’΅ $75000 - $90000 per year ⭐ 5-10 yrs exp πŸ’Ό Support
Lead and manage a high-volume customer operations team while overseeing BPO performance to ensure service quality and operational efficiency. Drive process improvements, mentor staff, and collaborate cross-functionally to enhance the overall customer service journey.

Vendor Performance Manager, Customer Support

GFiber · Full Time · 5 Days Ago
GFiber
🌎 United States πŸ’΅ $136K - $198K per year ⭐ 5-10 yrs exp πŸ’Ό Support
The Vendor Performance Manager will architect and manage outsourced customer support operations, defining KPIs and workflows to drive performance. They will also analyze data to identify process gaps and lead initiatives to improve service quality and customer experience.
Motorola Solutions is hiring for remote Customer Support Manager - Texas

Customer Support Manager - Texas

Motorola Solutions · Full Time · 1 Week Ago
Motorola Solutions
🌎 United States πŸ’΅ $75000 - $90000 per year ⭐ 5-10 yrs exp πŸ’Ό Support Customer Support Manager
Manage the Lifecycle Service business for assigned public safety customer contracts to ensure satisfaction and SLA compliance. Responsibilities include forecasting, contract renewals, managing subcontractors, and coordinating service delivery transitions.

Sr Manager, Customer Support - EdTech/Online Learning Products

Cengage Group · Full Time · 4 Weeks Ago
Cengage Group
🌎 United States πŸ’΅ $78000 - $110K per year ⭐ 5-10 yrs exp πŸ’Ό Support
Oversee daily operations of the ed2go customer support team, managing a remote workforce of 30 employees and offshore resources. Focus on maintaining service levels, monitoring operational metrics, and improving the overall learner experience across multiple channels.

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The Job Sauce is hiring for remote Customer Support Manager - LoveStream.io

Customer Support Manager - LoveStream.io

The Job Sauce · Full Time · 6 Weeks Ago
The Job Sauce
🌎 United States ⭐ 2-5 yrs exp πŸ’Ό Support Customer Support Manager
The role involves managing day-to-day customer support operations and leading a distributed team of part-time representatives. The manager will serve as the primary escalation point and work cross-functionally to scale support processes and improve the customer experience.
First Advantage Global operating Centre is hiring for remote Manager Customer Success Support

Manager Customer Success Support

First Advantage Global operating Centre · Full Time · 4 Days Ago
First Advantage Global operating Centre
🌎 United States πŸ’΅ $90000 - $110K per year ⭐ 5-10 yrs exp πŸ’Ό Sales
The Manager of Customer Success Support will lead a team of analysts to define strategy, improve operational efficiency, and drive commercial outcomes. They are responsible for coaching team members, managing complex client escalations, and fostering cross-functional partnerships to enhance the client experience.
1Password is hiring for remote Manager, Quality Assurance, Customer Support

Manager, Quality Assurance, Customer Support

1Password · Full Time · 1 Week Ago
1Password
🌎 Canada, United States πŸ’΅ $147K - $213K per year ⭐ 5-10 yrs exp πŸ’Ό Software Development
Lead the evolution of the QA program by defining frameworks, processes, and operational strategies to ensure high-quality customer support. Leverage AI-powered tooling to analyze interactions and drive continuous improvements across human and AI-generated customer experiences.
Septeo CNEE is hiring for remote Customer Support & Success Manager (m/f/d) – Legal B2B Software, remote, English & Polish speaking
🌎 Germany, United States ⭐ 2-5 yrs exp πŸ’Ό Support
Serve as the primary contact for international customers to resolve technical issues and optimize the use of the Amberlo legal practice management software. Collaborate with product and development teams to translate customer feedback into product improvements and deliver training sessions.

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