27 Customer Support Manager jobs in United States available for remote work from home. Apply for positions such as Manager, Customer Support, Manager, Customer Support, Manager, Customer Support and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The manager will lead a remote team of support specialists while providing hands-on technical assistance for L2/L3 tickets. They are responsible for optimizing support processes, managing team metrics, and collaborating with product and engineering teams to resolve issues.
The Manager, Customer Support oversees the daily performance of the Parent Support team, including coaching agents and ensuring high-quality service across chat, phone, and email. They are responsible for diagnosing performance issues, managing escalations, and implementing process improvements to enhance the overall customer experience.
You will lead and coach a support team while managing Zendesk operations, automation, and AI tooling adoption. You will also analyze performance metrics to drive business outcomes and improve customer support efficiency.
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They are responsible for mentoring engineers and acting as an advocate for both customers and the internal team.
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
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Lead and develop a team of Customer Support Representatives while owning SLAs, escalations, and the internal knowledge base. Partner with Engineering, Product, and Account Management to advocate for the voice of the customer and improve service delivery.
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Lead a team of support associates to provide excellent user experiences via chat, phone, and email. Develop and optimize CX processes and collaborate cross-functionally to provide feedback for platform enhancements.
Manage the AMER Technical Support Engineering team and own the operational boundary between L2 and L3 support. Drive the quality of the escalation path to engineering while maintaining high customer experience and operational reliability.
Lead the customer support team by executing strategy, setting quality standards, and managing day-to-day operations. Oversee escalated support cases and partner with Development to ensure effective resolution and process improvement.
The Customer Support Manager will lead, coach, and develop a team of Business Account Coordinators to ensure operational excellence and high-quality service. They will also serve as an escalation point for complex customer issues and drive continuous improvement initiatives across the organization.
The Associate Customer Support Manager acts as the primary point of contact for customers, ensuring service delivery and SLA compliance across the assigned territory. They manage service contracts, coordinate with subcontractors, and drive operational improvements to support mission-critical network operations.
Lead and transform the Tier 1 customer support organization by implementing a proactive, data-driven, and AI-enabled support model. Partner cross-functionally to improve service performance, optimize workflows, and deliver measurable improvements in customer satisfaction and operational efficiency.
The Knowledge Program Manager will build and lead the customer support knowledge program by establishing strategy, governance, and content standards. They will partner with product managers to optimize self-service experiences while coaching teams on KCS practices to ensure high-quality internal and external documentation.
The Associate Customer Support Manager supports Federal Customer Support Managers in executing contract commitments and ensuring timely service delivery. Responsibilities include coordinating project efforts, managing work tickets, tracking deliverables, and maintaining accurate customer and installation base data.
The Manager will lead and inspire a team of Solutions Analysts to deliver world-class customer service while overseeing day-to-day operations and performance. They will also act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
The manager oversees daily customer support operations, ensuring service levels and customer satisfaction goals are met. They also mentor the support team, collaborate with internal departments for issue resolution, and drive process improvement initiatives.
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The Customer Support Manager is responsible for managing the Lifecycle Service business for public safety contracts, including revenue forecasting and contract renewals. They act as the primary point of contact to ensure seamless service delivery, SLA compliance, and proactive resolution of customer concerns.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
The Vendor Performance Manager will architect and manage outsourced customer support operations, defining KPIs and workflows to drive performance. They will also analyze data to identify process gaps and lead initiatives to improve service quality and customer experience.
Oversee daily operations of the ed2go customer support team, managing a remote workforce of 30 employees and offshore resources. Focus on maintaining service levels, monitoring operational metrics, and improving the overall learner experience across multiple channels.
You will partner with Strategic Account Managers to manage account health, drive product adoption, and deliver executive-level business reviews for enterprise clients. Additionally, you will orchestrate client success by coordinating cross-functional teams to mitigate churn and identify expansion opportunities.
Serve as the primary contact for international customers to resolve technical issues and optimize the use of the Amberlo legal practice management software. Collaborate with product and development teams to translate customer feedback into product improvements and deliver training sessions.
The role involves managing end-to-end commercial and clinical order processes while serving as a primary point of contact for patients and treatment centers. You will collaborate cross-functionally with supply chain, manufacturing, and quality teams to ensure seamless service delivery and patient support.
The manager will serve as a single point of contact for treatment centers and patients, coordinating end-to-end order logistics and patient support services. They will work cross-functionally with internal teams to ensure seamless service delivery and contribute to innovative solutions for an enhanced customer experience.
Coordinate operational readiness activities across customer support initiatives to ensure smooth launches, tooling changes, and process updates. Partner cross-functionally with Product, Engineering, and Enablement teams to align on requirements and maintain a centralized roadmap.
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You will lead the design and operationalization of governance mechanisms and controls to prepare the Customer Support organization for bank charter examinations. Additionally, you will own long-term partner bank governance, KPI monitoring, and audit readiness to ensure scalable, regulatory-compliant operations.
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