9 Customer Support Manager jobs in Germany available for remote work from home. Apply for positions such as Onboarding & Customer Support Manager mit Paid / Social Media Marketing Erfahrung (w/m/d) remote, International Customer Support Manager – Italien (all genders), International Customer Support Manager – Polen (all genders) and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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You will manage and develop relationships with e-commerce and agency clients while providing strategic support for their creative campaigns. Additionally, you will identify growth opportunities through upselling and contribute to internal process improvements.
Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.
Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
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Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
Serve as the primary contact for international customers to resolve technical issues and optimize the use of the Amberlo legal practice management software. Collaborate with product and development teams to translate customer feedback into product improvements and deliver training sessions.
The role focuses on elevating service quality for internal ticket support and an external phone support partner in Kosovo. Key duties include monitoring KPIs, conducting audits, designing training, and optimizing the customer journey workflows.
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
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