The role involves managing and optimizing the Zendesk ecosystem and broader customer support tech stack to ensure system reliability and scalability. You will also lead automation initiatives, maintain compliance standards, and provide technical guidance to cross-functional teams.
You will own the end-to-end go-to-market strategy across product-led, sales-led, and partner-led growth motions. You will also manage a team of marketers while collaborating cross-functionally to drive customer acquisition, activation, and advocacy.
The AML Investigator will conduct thorough investigations into suspicious activity, manage transaction monitoring queues, and draft Unusual Activity Reports. They will also collaborate with internal teams and partner banks to assess user account activity and make risk-based decisions.
The Senior Technical Program Manager will own the end-to-end delivery of technology programs for credit and lending products, acting as the connective tissue between Engineering, Product, Risk, Compliance, Treasury, and Operations. They are responsible for setting program strategy, managing dependencies, ensuring audit readiness, and driving cross-functional execution.
The Head of Product will own the end-to-end strategy, P&L, and product offering for the business banking division. They are responsible for building and scaling a high-performing product team while driving growth across deposits, payments, and new financial rails.
The Head of Product will own the end-to-end strategy, growth, and business performance of the personal banking division. They are responsible for building a high-performing team, driving AI integration, and ensuring the product delivers a seamless, reliable, and trust-based financial experience.
You will build and operate real-time inference services and manage the end-to-end model deployment infrastructure. This includes implementing model observability, drift detection, and experimentation capabilities to support risk decisioning.
The Senior Financial Data Reconciliation Analyst will design and implement end-to-end reconciliation processes for financial products and funds flows. They will also lead cross-functional initiatives, mentor team members, and ensure accurate financial reporting through rigorous data analysis and exception investigation.
You will be responsible for identifying and reaching out to potential customers through cold calling, social media, and email prospecting. Additionally, you will qualify leads, build relationships, and collaborate with the sales team to schedule meetings and track sales metrics.
You will embed with product teams to improve operational maturity, reliability, and observability through practices like on-call rotations and game day exercises. Additionally, you will contribute to application code to implement reliability techniques and define meaningful SLOs for customer outcomes.
You will lead high-impact, cross-functional projects to architect and scale brokerage trading and custody systems. You will collaborate with product, operations, and compliance teams to build robust tools for managing customer assets.
You will own the vision, strategy, and roadmap for Mercury’s reconciliation platform to ensure financial accuracy and operational excellence. You will partner with engineering, finance, and accounting teams to automate workflows and build scalable systems for money movement and auditability.
The Senior Risk Investigator will lead the development of KYC/EDD controls and operational processes to strengthen the ongoing due diligence program. They will partner with cross-functional teams to drive efficiency through automation and data-driven solutions while ensuring regulatory compliance.
You will build, validate, and deploy machine learning models to detect and mitigate fraud in real time. Additionally, you will collaborate with engineering and risk teams to ensure data quality and optimize model performance.
The Relationship Manager will serve as the primary contact for startups, helping them adopt financial products and maximize business value. They will execute engagement playbooks to drive account growth, retention, and cross-functional collaboration.
Conduct KYC refresh and enhanced due diligence reviews to ensure compliance with regulatory requirements. Support BPO partners with escalations and document rationale for account maintenance or exit decisions.
You will build, validate, and deploy machine learning models to identify and prevent fraud in real time while ensuring data quality across pipelines. Additionally, you will collaborate with risk and engineering teams to optimize model performance and establish technical best practices.
Define and evolve Mercury’s interaction philosophy, focusing on AI-native and adaptive experiences across all products. Lead, coach, and develop a team of product designers while shaping product strategy in collaboration with Engineering and Product teams.
Lead and develop a team of designers focused on conversion, activation, and virality to drive growth. Partner with product and engineering leadership to shape strategy and turn ambiguous problems into compelling customer experiences.
The Knowledge & Enablement Lead will define the architecture and governance for risk-operations documentation and training across internal and BPO teams. They will manage a team of content writers and design scalable systems to ensure operational knowledge is accurate, accessible, and compliant.
The Payroll Operations Specialist manages payroll tax registrations, agency accounts, and compliance-related administrative tasks. They also collaborate with cross-functional teams to resolve registration issues and improve operational workflows through automation.
You will provide high-quality customer support via chat, email, and phone while managing account requests and resolving technical issues. Additionally, you will collaborate with engineering and banking partners to improve product processes and documentation.
You will build and maintain a scalable, secure, and AI-friendly infrastructure platform to support the engineering organization. This involves defining infrastructure strategy through technical specifications and collaborating with product teams to solve complex production problems.
You will work in an autonomous, product-minded team to build and ship lovable experiences for startup customers. You will partner closely with designers and product leaders to shape the future of Mercury's banking and fintech software.
You will own the identity, roles, permissions, and authorization platform end-to-end to support diverse customer needs from solo founders to enterprises. You will also collaborate with other product teams to ensure the platform layer accelerates their development while maintaining simplicity and security.
The Underwriting & Servicing Operations Manager will oversee end-to-end collections and underwriting operations to ensure portfolio health and regulatory compliance. This role involves defining performance metrics, managing operational workflows, and partnering with cross-functional teams to scale credit products effectively.
You will lead the design and operationalization of governance mechanisms and controls to prepare the Customer Support organization for bank charter examinations. Additionally, you will own long-term partner bank governance, KPI monitoring, and audit readiness to ensure scalable, regulatory-compliant operations.
Coordinate operational readiness activities across customer support initiatives to ensure smooth launches, tooling changes, and process updates. Partner cross-functionally with Product, Engineering, and Enablement teams to align on requirements and maintain a centralized roadmap.
You will own Cards & Credit product problems from initial framing through to final implementation, partnering with Product and Engineering teams. You will translate complex systems and requirements into simple, intuitive user experiences while maintaining a high standard of visual and interaction craft.
The Senior Manager will develop and implement enterprise-wide frameworks and policies for data and AI governance to ensure responsible innovation. They will partner with cross-functional teams to establish accountability, manage risk, and provide reporting to leadership and Board committees.
You will own the full sales cycle for working capital products, from self-sourcing a pipeline to closing deals with high-growth brands. This involves deep discovery, structuring credit-sound offers, and building internal consensus across underwriting and executive teams.
You will lead and develop a high-performing team of data engineers to build and maintain Mercury's core data infrastructure. Additionally, you will define the long-term data platform strategy to support analytics, AI, and operational systems across the company.
You will lead production across ambitious brand campaigns and projects while building the systems and external network necessary for repeatable creative excellence. This role involves partnering with creative leaders to turn concepts into actionable production plans while managing budgets, timelines, and cross-functional risks.
The Senior Product Operations Specialist will own and scale key product programs, including launch management, PM onboarding, and rotational programs. They will partner with leadership to design and implement durable operating systems that improve cross-functional efficiency and product culture.
You will implement and operate a scalable prudential regulatory compliance program, focusing initially on Regulations W and O. You will also interface with senior management and cross-functional stakeholders to ensure business transactions align with regulatory expectations.
Lead the design vision for Mercury's accounting integrations by reimagining how customers prepare and complete financial work. Partner with product, engineering, and research teams to translate complex accounting workflows into intuitive, automated product experiences.
Serve as the primary legal advisor for Mercury Treasury and Mercury Invest, managing the full product life cycle from ideation to launch. Collaborate cross-functionally with compliance, engineering, and operations teams to ensure regulatory compliance and high-quality customer experiences.
The Senior HRIS Analyst will design, configure, and optimize Workday Core HCM and Advanced Compensation modules to support organizational growth. They will also partner with stakeholders to implement AI-driven solutions and maintain system security and reporting standards.
You will design and automate cloud security systems, guardrails, and controls to ensure the scalability and resilience of Mercury's infrastructure. You will collaborate across engineering teams to address security, privacy, and compliance challenges while maintaining a zero-trust posture.
You will own the strategy and execution of systems and workflows for the revenue organization, rebuilding the stack with an AI-first approach. You will lead a team of admins and engineers while acting as a hands-on builder to drive efficiency across Sales, Partnerships, and Account Management.
Lead and develop a payment operations team to manage and scale payment rails including wires, ACH, and RTP. Drive operational efficiency through process improvement, automation, and cross-functional collaboration with product and compliance teams.
Manage the day-to-day operations of Mercury's educational blog, including planning, editing, and publishing high-impact content. Partner with cross-functional teams and manage external contributors to scale the content program and maximize reach.
Lead the redesign and strategic direction of the Mercury home page, tasks, and notification systems. Collaborate with design and engineering teams to create a cohesive, legible dashboard experience that simplifies complex financial product interactions.
Strengthen and evolve the frontend foundations, including React, TypeScript, and Vite infrastructure, to improve developer speed and confidence. Optimize CI/CD pipelines, testing platforms, and observability tools to streamline the engineering workflow.
Define and execute SEO and AEO strategies to increase visibility across traditional search engines and AI-native discovery platforms. Partner with cross-functional teams to optimize technical site architecture and create high-impact, discoverable content.
Manage and grow strategic partnerships specifically targeting Venture Capital firms and Law Firms. Drive business growth through high-level relationship management and strategic alignment.
Identify and close strategic partnerships within the AI and developer ecosystem to embed Mercury's financial infrastructure into AI-native workflows. Develop and execute the go-to-market strategy and build credibility within developer communities.
Lead the identification and acquisition of high-leverage enterprise platform partnerships to embed Mercury as the financial layer for thousands of businesses. Architect bespoke deal structures, including API integrations and embedded finance arrangements, while building the enterprise partnerships playbook from scratch.
Own the data strategy and reporting function for the Customer Support organization, ensuring high-quality data capture across Zendesk and AI tools. Translate raw data into actionable insights to drive decision-making regarding resourcing, tooling, and CS strategy.
Redefine and ship foundational improvements to Mercury's design language and visual systems across all product surfaces. Set the craft bar for the design organization by creating guidelines and coaching product designers to raise overall quality.
Build and maintain the foundational components, tokens, and UI patterns that power Mercury's product. Develop a design system optimized for both human users and AI agents while mentoring others in AI fluency.
Identify critical customer problems and build end-to-end automated workflows using Mercury's AI stack. Lead autonomous teams to ship products quickly, measure impact, and scale successful experiments.
Own the end-to-end strategy and P&L for Mercury's business lending products, including term loans and lines of credit. Lead a team of product managers and collaborate with credit, risk, and finance teams to scale originations responsibly.
The role involves taking strong product ownership to design and build backend systems for Mercury's banking experiences. You will partner with designers and product leaders to ship high-quality, user-centric fintech software.
The role involves taking strong product ownership to build and shape banking experiences for startups. You will partner with designers and product leaders to ship high-quality, user-centric fintech software.
Advise on payments products, infrastructure, and financial crimes compliance to support the launch of new capabilities and a nationally chartered bank. Partner cross-functionally to build scalable legal frameworks and integrate AI tools into legal workflows.
Design and ship new LLM-powered capabilities and agentic workflows for the Command financial assistant. Maintain the prompt architecture and build evaluation harnesses to ensure the reliability and quality of AI responses.
Manage a portfolio of strategic lending partnerships and build the ecosystem to support Mercury's banking charter ambitions. Act as the primary internal expert on lending management systems, coordinating between product, engineering, and legal teams.
Own the end-to-end vision, strategy, and roadmap for Mercury's business lending product suite. Collaborate with risk, data science, and engineering to build a transparent and compliant lending journey from application to repayment.
Set and uphold the craft standard for Mercury's brand across all digital and physical surfaces. Lead complex brand design projects and mentor other designers to elevate the overall quality of the Brand Studio's output.
Lead the architecture and implementation of core systems for fraud prevention while partnering with Data Science teams to productionize ML models. Drive end-to-end delivery of cross-functional projects and mentor engineering team members to elevate technical standards.
