Design end-to-end dispute experiences for banking customers and internal investigators across multiple payment rails. Simplify complex regulatory and operational requirements into intuitive, trustworthy workflows that build customer confidence.
Mercury
54 Remote Job Openings at Mercury
Own the creative vision for Mercury's growth channels by designing high-performance paid ad creative and lifecycle marketing assets. Use data-driven testing and AI tooling to iterate on designs and build scalable creative systems for the Brand Studio.
Own the end-to-end vision, strategy, and roadmap for Mercury's business lending product suite. Collaborate with risk, data science, and engineering to build a transparent and compliant lending journey from application to repayment.
Lead the technical program management for Mercury's bank charter, overseeing core banking builds, credit, lending, and risk systems. Define the TPM operating system and build a team of TPMs while managing executive-level reporting and cross-functional dependencies.
Build and operate a real-time inference service and model deployment infrastructure to support risk decisioning. Establish model observability, drift detection, and experimentation capabilities like champion/challenger routing.
The Disputes Specialist handles the intake, investigation, and resolution of card and ACH disputes to balance risk and customer experience. They are responsible for managing high-volume caseloads, submitting chargebacks to Mastercard, and improving process efficiency.
The Senior Internal Auditor will execute the annual audit plan by identifying risks and conducting process walkthroughs to test internal controls. They will also collaborate with teams to report audit issues and track the remediation of identified gaps.
Configure and optimize Workday Core HCM, Payroll, and Absence modules to streamline HR operations and enhance employee experience. Partner with stakeholders to implement AI-driven solutions and maintain compliance with payroll and absence regulations.
The role focuses on maintaining operational excellence within the People function by serving as a Workday power user and process expert. Key duties include managing employee data accuracy, executing EIB data loads, and providing frontline support for employee lifecycle events.
Own and execute fraud strategies across multiple payment rails and domains, specifically driving the build-out of the Personal Banking fraud program. Partner with Product, Engineering, and Compliance to implement scalable risk solutions and track effectiveness metrics.
Own the end-to-end GTM strategy across product-led, sales-led, and partner-led growth motions. Develop consistent messaging, sales enablement tools, and partner marketing programs to drive revenue and pipeline.
Drive strategic and operational programs to improve customer and agent experiences within the Customer Experience organization. Partner cross-functionally to operationalize ambiguous initiatives and create scalable workflows and systems.
The role involves bringing high-fidelity brand designs to life on the web, focusing on animation, interaction, and performance. You will act as a creative partner to brand designers and extend the company's design system for the marketing site.
Lead full-cycle recruiting efforts to hire exceptional Compliance, Risk, Audit, and Legal professionals for Mercury's GRC teams. Partner with executives to design interview panels, source niche talent, and align hiring with business growth and regulatory requirements.
Own the bank-entity 2LOD Information Security program, ensuring the organization is examiner-ready for OCC, FFIEC, and FDIC audits. Lead policy architecture, control remediation, and business continuity planning while managing relationships with internal and external auditors.
Lead the end-to-end operational layer for credit card products, focusing on collections, underwriting, and portfolio management. Establish management infrastructure, define performance metrics, and ensure regulatory compliance for the bank charter.
Act as an HR partner for the Risk & Banking Operations organization, focusing on manager and director levels. You will drive talent processes, provide executive coaching, and design interventions to maintain organizational health.
Act as a strategic HR partner to the Legal, Compliance, and Risk organizations to improve team health and manager effectiveness. Drive key talent processes including performance reviews, organizational development, and employee engagement programs.
Own and shape the card fraud and dispute strategies by combining data-driven analysis with strategic problem solving. Partner with Product, Engineering, and Compliance teams to implement scalable risk solutions and reduce fraud losses.
Define and enhance the AI/ML model governance framework, overseeing the validation and monitoring of predictive and generative AI systems. Act as a strategic advisor to technical teams to ensure responsible AI adoption and regulatory compliance within fintech.
The role is responsible for operationalizing the privacy program by translating legal requirements into scalable systems and processes. This includes managing data subject rights, evaluating third-party vendor risks, and educating cross-functional teams on privacy habits.
Own the GTM strategy for Mercury's platform products including API, CLI, and MCP, focusing on messaging, positioning, and launch execution. Build the company's presence within developer and AI-builder ecosystems while shaping the overall AI banking narrative.
Define and design an AI-powered experience within Mercury's accounting ecosystem to simplify complex financial workflows. Partner with engineering and product teams to create scalable interaction patterns and high-quality product experiences.
Manage a portfolio of accounting firms to deepen their use of Mercury and drive product adoption among their clients. Act as the primary liaison between accounting practitioners and internal product teams to shape the platform roadmap.
Lead the strategy and growth of Mercury's YouTube presence across various formats including long-form and Shorts. Oversee the entire production lifecycle from concept and scripting to editing and distribution.
Lead and coach a team of Relationship Managers to drive commercial results and expansion revenue for high-value customers. Leverage AI and automation to optimize workflows and translate customer feedback into actionable insights for product and operations teams.
Lead high-impact, cross-functional projects to build stable and scalable systems for the Treasury product. Collaborate with product, design, and operations teams to define technical architecture and ship features for managing customer assets.
Build and own the data, tools, and systems that power Go-to-Market performance and decision-making. Partner with cross-functional teams to translate economic frameworks into scalable systems for growth, marketing, and product insights.
Act as the dedicated finance partner for R&D and G&A leadership to manage headcount and operating expense planning. Drive annual planning and forecasting cycles while providing financial framing for complex investment decisions.
Lead the growth marketing strategy to acquire, monetize, and retain customers through PLG and self-serve motions. Manage a team of 11 marketers and collaborate with sales and product teams to hit revenue goals.
Senior Engineering Manager – Domestic Wires & Real-time Payments
Mercury
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Full Time
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a month ago
Mercury
Lead and grow a team of backend and full-stack engineers building secure, compliant domestic wire and real-time payment systems. Partner with product and design to drive predictable execution and maintain high technical standards for bank-grade infrastructure.
Set and uphold the craft standard for Mercury's brand across all digital and physical surfaces. Lead complex brand design projects and mentor other designers to elevate the overall quality of the Brand Studio's output.
Provide day-to-day IT support and manage a comprehensive asset management program for endpoints, cloud assets, and SaaS platforms. Develop automation scripts in Python or TypeScript to improve operational efficiency and maintain IT security policies.
Lead the implementation and management of the firm's cash flow engine to model balance sheet cash flows and support IRR analytics. Responsible for producing NII and EVE metrics and designing behavioral assumptions for risk monitoring and forecasting.
Build and scale processes and systems to improve the efficiency and impact of the design organization. Lead team rituals, manage design tooling, and drive onboarding and enablement programs for new designers.
Lead and develop the Account Fraud Enablement team to build policies, training, and operational tooling that support fraud investigators. Partner with BPO providers and cross-functional teams to scale fraud operations and ensure high-quality decision-making.
You will own and mature change management processes while supporting day-to-day relationship management with banking and payment partners. You will also collaborate across internal teams like Product, Risk, and Legal to unblock growth and launch new features.
Lead and develop a team of data scientists to drive growth, monetization, and product value across the customer lifecycle. Define measurement and experimentation strategies while partnering with cross-functional teams to influence product direction and revenue strategy.
You will own the product roadmap for Mercury's API and lead the strategy for integrating AI-powered workflows into the banking platform. This involves partnering with engineering to make technical design decisions and collaborating with growth teams to ensure the API remains a competitive advantage.
The Head of Investment Products will lead the strategy and development of business and personal investment offerings while serving as the President of Mercury Advisory and CEO of the introducing broker-dealer. This role involves overseeing regulatory integrity, managing trading operations, and ensuring alignment across product, compliance, and legal teams.
You will build and scale internal AI platform infrastructure, including LLM gateways and shared knowledge layers. Additionally, you will partner with domain teams to standardize AI tooling and create self-service scaffolding for prototyping.
Lead and grow a team of engineers focused on CI/CD infrastructure, build systems, and deployment automation. Partner with cross-functional teams to ensure the release pipeline is fast, reliable, observable, and secure.
The role involves leading cross-functional initiatives to scale go-to-market operations and improve revenue strategy. You will build reporting infrastructure, analyze customer data, and implement AI-driven solutions to optimize workflows.
Lead the architecture and implementation of core systems for fraud prevention while partnering with Data Science teams to productionize ML models. Drive end-to-end delivery of cross-functional projects and mentor engineering team members to elevate technical standards.
Lead design for major mobile initiatives from concept through launch and iteration. Shape the vision for Mercury’s native iOS and Android experiences.
Sales Development Representatives will reach out to potential customers and introduce them to Mercury. They will conduct research to identify and target potential customers while collaborating with the sales team to develop outreach strategies.
This role involves owning the full-cycle technical recruiting process for engineering roles, from initial kickoff through to closing, while building and maintaining strong candidate pipelines across multiple simultaneous requisitions. The recruiter will act as a trusted advisor to hiring managers, proactively source top technical talent, and use data to diagnose and unblock hiring challenges.
The specialist will be responsible for providing excellent customer service by answering user questions via chat, email, and phone, handling account requests like disputes and applications, and teaching customers how to use the product effectively. They will also identify systemic flaws, work with engineering on bugs, and communicate user needs to partner banks.
The role involves identifying high-propensity accounts using data to drive expansion by increasing product adoption, preventing churn, and generating expansion revenue. This includes designing outreach campaigns, partnering with Product and Marketing, and championing customer feedback to influence strategy.
This role owns the definition, structure, and reliability of data originating from revenue platforms like Salesforce and GTM tools, serving as the primary decision owner for GTM-sourced tables used for execution and forecasting. The lead will design and evolve core GTM data models across various layers and partner with engineering and analytics teams to ensure data integrity and usability.
As Chief Audit Officer, you will establish and lead the internal audit strategy while providing independent assurance to the Board and Audit Committee. You will oversee audits related to technical and operational aspects, ensuring compliance and data integrity.
The role involves taking ownership of product development and collaborating closely with designers and product leaders to create user-friendly banking experiences. The engineer will work autonomously within a close-knit team to shape the future of Mercury's products.
The role involves taking ownership of product development and working closely with a team to create innovative banking solutions. You will partner with designers and product leaders to deliver exceptional user experiences.
The role involves taking ownership of product development and collaborating closely with designers and product leaders to create user-friendly banking experiences. You will work in a self-organizing team on small to medium projects, contributing to the future of Mercury's products.
