You will build and maintain a scalable, secure, and AI-friendly infrastructure platform to support the engineering organization. This involves defining infrastructure strategy through technical specifications and collaborating with product teams to solve complex production problems.
You will work in an autonomous, product-minded team to build and ship lovable experiences for startup customers. You will partner closely with designers and product leaders to shape the future of Mercury's banking and fintech software.
You will own the identity, roles, permissions, and authorization platform end-to-end to support diverse customer needs from solo founders to enterprises. You will also collaborate with other product teams to ensure the platform layer accelerates their development while maintaining simplicity and security.
The Underwriting & Servicing Operations Manager will oversee end-to-end collections and underwriting operations to ensure portfolio health and regulatory compliance. This role involves defining performance metrics, managing operational workflows, and partnering with cross-functional teams to scale credit products effectively.
You will lead the design and operationalization of governance mechanisms and controls to prepare the Customer Support organization for bank charter examinations. Additionally, you will own long-term partner bank governance, KPI monitoring, and audit readiness to ensure scalable, regulatory-compliant operations.
Coordinate operational readiness activities across customer support initiatives to ensure smooth launches, tooling changes, and process updates. Partner cross-functionally with Product, Engineering, and Enablement teams to align on requirements and maintain a centralized roadmap.
You will own Cards & Credit product problems from initial framing through to final implementation, partnering with Product and Engineering teams. You will translate complex systems and requirements into simple, intuitive user experiences while maintaining a high standard of visual and interaction craft.
The Senior Manager will develop and implement enterprise-wide frameworks and policies for data and AI governance to ensure responsible innovation. They will partner with cross-functional teams to establish accountability, manage risk, and provide reporting to leadership and Board committees.
You will own the full sales cycle for working capital products, from self-sourcing a pipeline to closing deals with high-growth brands. This involves deep discovery, structuring credit-sound offers, and building internal consensus across underwriting and executive teams.
You will lead and develop a high-performing team of data engineers to build and maintain Mercury's core data infrastructure. Additionally, you will define the long-term data platform strategy to support analytics, AI, and operational systems across the company.
You will lead production across ambitious brand campaigns and projects while building the systems and external network necessary for repeatable creative excellence. This role involves partnering with creative leaders to turn concepts into actionable production plans while managing budgets, timelines, and cross-functional risks.
The Senior Product Operations Specialist will own and scale key product programs, including launch management, PM onboarding, and rotational programs. They will partner with leadership to design and implement durable operating systems that improve cross-functional efficiency and product culture.
You will implement and operate a scalable prudential regulatory compliance program, focusing initially on Regulations W and O. You will also interface with senior management and cross-functional stakeholders to ensure business transactions align with regulatory expectations.
Lead the design vision for Mercury's accounting integrations by reimagining how customers prepare and complete financial work. Partner with product, engineering, and research teams to translate complex accounting workflows into intuitive, automated product experiences.
Serve as the primary legal advisor for Mercury Treasury and Mercury Invest, managing the full product life cycle from ideation to launch. Collaborate cross-functionally with compliance, engineering, and operations teams to ensure regulatory compliance and high-quality customer experiences.
The Senior HRIS Analyst will design, configure, and optimize Workday Core HCM and Advanced Compensation modules to support organizational growth. They will also partner with stakeholders to implement AI-driven solutions and maintain system security and reporting standards.
You will design and automate cloud security systems, guardrails, and controls to ensure the scalability and resilience of Mercury's infrastructure. You will collaborate across engineering teams to address security, privacy, and compliance challenges while maintaining a zero-trust posture.
You will own the strategy and execution of systems and workflows for the revenue organization, rebuilding the stack with an AI-first approach. You will lead a team of admins and engineers while acting as a hands-on builder to drive efficiency across Sales, Partnerships, and Account Management.
The Senior IT Auditor will execute the internal audit plan by performing hands-on IT and security audits across Mercury's products and operations. They will also collaborate cross-functionally to assess technology risks, document audit findings, and track the remediation of identified control issues.
You will lead the technical program management for banking initiatives, including charter governance, core banking builds, and risk systems. You are responsible for defining the program management operating system, building a high-performing team, and providing executive-level reporting.
Lead and develop a payment operations team to manage and scale payment rails including wires, ACH, and RTP. Drive operational efficiency through process improvement, automation, and cross-functional collaboration with product and compliance teams.
The Sales Development Representative will identify and target potential customers through cold calling, social, and email prospecting. They will also qualify leads and collaborate with the sales team to schedule meetings and manage the sales pipeline.
Manage the day-to-day operations of Mercury's educational blog, including planning, editing, and publishing high-impact content. Partner with cross-functional teams and manage external contributors to scale the content program and maximize reach.
Lead the redesign and strategic direction of the Mercury home page, tasks, and notification systems. Collaborate with design and engineering teams to create a cohesive, legible dashboard experience that simplifies complex financial product interactions.
Develop and execute product marketing strategies to drive growth and adoption for Cards and Spend Management products. Collaborate with Product, Design, and Engineering teams to influence the roadmap and create high-impact GTM campaigns.
Lead the end-to-end user journey from initial deposit to meaningful engagement to increase customer activation. Define prioritized roadmaps and build systems for in-product experiences and lifecycle marketing to drive long-term customer value.
Build and maintain the integration platform connecting modern engineering systems to enterprise core banking systems and payment networks. Design internal APIs and data pipelines while owning the monitoring and recovery of critical external connections.
Strengthen and evolve the frontend foundations, including React, TypeScript, and Vite infrastructure, to improve developer speed and confidence. Optimize CI/CD pipelines, testing platforms, and observability tools to streamline the engineering workflow.
Define and execute SEO and AEO strategies to increase visibility across traditional search engines and AI-native discovery platforms. Partner with cross-functional teams to optimize technical site architecture and create high-impact, discoverable content.
Manage and grow strategic partnerships specifically targeting Venture Capital firms and Law Firms. Drive business growth through high-level relationship management and strategic alignment.
Identify and close strategic partnerships within the AI and developer ecosystem to embed Mercury's financial infrastructure into AI-native workflows. Develop and execute the go-to-market strategy and build credibility within developer communities.
Lead the identification and acquisition of high-leverage enterprise platform partnerships to embed Mercury as the financial layer for thousands of businesses. Architect bespoke deal structures, including API integrations and embedded finance arrangements, while building the enterprise partnerships playbook from scratch.
Create and distribute high-quality educational content for founders and entrepreneurs across various digital channels. Develop distribution strategies, experiment with new formats, and leverage AI tools to optimize content production and reach.
Own the data strategy and reporting function for the Customer Support organization, ensuring high-quality data capture across Zendesk and AI tools. Translate raw data into actionable insights to drive decision-making regarding resourcing, tooling, and CS strategy.
Redefine and ship foundational improvements to Mercury's design language and visual systems across all product surfaces. Set the craft bar for the design organization by creating guidelines and coaching product designers to raise overall quality.
Build and maintain the foundational components, tokens, and UI patterns that power Mercury's product. Develop a design system optimized for both human users and AI agents while mentoring others in AI fluency.
Identify critical customer problems and build end-to-end automated workflows using Mercury's AI stack. Lead autonomous teams to ship products quickly, measure impact, and scale successful experiments.
Own the end-to-end strategy and P&L for Mercury's business lending products, including term loans and lines of credit. Lead a team of product managers and collaborate with credit, risk, and finance teams to scale originations responsibly.
The role involves taking strong product ownership to build and shape banking experiences for startups. You will partner with designers and product leaders to ship high-quality, user-centric fintech software.
The role involves taking strong product ownership to design and build backend systems for Mercury's banking experiences. You will partner with designers and product leaders to ship high-quality, user-centric fintech software.
Manage the end-to-end lifecycle of strategic payroll vendor partnerships, from selection and contract negotiation to ongoing performance management. Act as the internal expert on the payroll ecosystem to align product, legal, finance, and engineering teams.
Advise on payments products, infrastructure, and financial crimes compliance to support the launch of new capabilities and a nationally chartered bank. Partner cross-functionally to build scalable legal frameworks and integrate AI tools into legal workflows.
Design and ship new LLM-powered capabilities and agentic workflows for the Command financial assistant. Maintain the prompt architecture and build evaluation harnesses to ensure the reliability and quality of AI responses.
The Senior Internal Auditor will execute the audit plan by identifying risks and conducting process walkthroughs across finance and accounting functions. They will also collaborate with teams to document audit issues and track the remediation of identified gaps.
Manage a portfolio of strategic lending partnerships and build the ecosystem to support Mercury's banking charter ambitions. Act as the primary internal expert on lending management systems, coordinating between product, engineering, and legal teams.
Own the end-to-end vision, strategy, and roadmap for Mercury's business lending product suite. Collaborate with risk, data science, and engineering to build a transparent and compliant lending journey from application to repayment.
Build and operate a real-time inference service and model deployment infrastructure to support risk decisioning. Establish model observability, drift detection, and experimentation capabilities like champion/challenger routing.
Own and execute fraud strategies across multiple payment rails and domains, specifically driving the build-out of the Personal Banking fraud program. Partner with Product, Engineering, and Compliance to implement scalable risk solutions and track effectiveness metrics.
Own the bank-entity 2LOD Information Security program, ensuring the organization is examiner-ready for OCC, FFIEC, and FDIC audits. Lead policy architecture, control remediation, and business continuity planning while managing relationships with internal and external auditors.
Set and uphold the craft standard for Mercury's brand across all digital and physical surfaces. Lead complex brand design projects and mentor other designers to elevate the overall quality of the Brand Studio's output.
You will own the product roadmap for Mercury's API and lead the strategy for integrating AI-powered workflows into the banking platform. This involves partnering with engineering to make technical design decisions and collaborating with growth teams to ensure the API remains a competitive advantage.
You will build and scale internal AI platform infrastructure, including LLM gateways and shared knowledge layers. Additionally, you will partner with domain teams to standardize AI tooling and create self-service scaffolding for prototyping.
Lead the architecture and implementation of core systems for fraud prevention while partnering with Data Science teams to productionize ML models. Drive end-to-end delivery of cross-functional projects and mentor engineering team members to elevate technical standards.
Lead design for major mobile initiatives from concept through launch and iteration. Shape the vision for Mercury’s native iOS and Android experiences.
