Lead, coach, and develop the LATAM customer support team, manage escalations, and oversee customer communications during incidents. Own and optimize Intercom workflows and AI self-service, track support KPIs, and collaborate across teams to improve customer experience and scalable support processes.
Lead and develop the LATAM customer support team, manage escalations, and own support performance metrics and customer communications. Administer and optimize Intercom workflows and AI self-service, while partnering across Product, Engineering, Sales, Account Management, and Payment Operations to improve customer experience and support processes.
The Account Manager will nurture relationships with travel business clients to maximize platform value and drive engagement. They will collaborate cross-functionally with Sales, Support, and Product teams to resolve issues and identify upsell opportunities.
Manage and nurture relationships with travel business clients while proactively identifying opportunities to upsell and expand product usage. Collaborate cross-functionally with Sales, Support, and Product teams to resolve issues and share customer feedback.
You will manage and nurture relationships with travel business clients while proactively identifying opportunities to upsell and expand product usage. Additionally, you will serve as a key point of contact for client concerns and collaborate cross-functionally to improve service delivery.
You will own the technical SEO and AEO optimization for custom travel websites, ensuring they are built according to best practices for search engines and AI bots. Additionally, you will provide quality assurance, create client-facing documentation, and guide clients through post-launch handoffs.
Partner with Commercial, Customer Experience, and Finance/Ops leaders across the US, LATAM, and APAC to shape people strategy, organizational design, talent decisions, and effective teams. Lead core HR cycles and people initiatives, advise on sensitive employee matters and employment compliance, and use people data to identify risks and recommend solutions.
You will own infrastructure vulnerability management, including building detection foundations and automating security workflows. You will also lead cloud security posture management and coordinate incident response efforts across the organization.
You will lead the end-to-end development of risk, fraud, and underwriting systems to automate payment decisions and manage financial exposure. This involves collaborating with product and operations teams to design, build, and monitor scalable solutions that balance user experience with financial protection.
The Events Operations Lead will manage the end-to-end execution and logistics of field events, serving as the primary coordinator between sales, vendors, and internal teams. This role involves owning the event calendar, handling contracts and invoicing, and building repeatable systems to ensure flawless event operations.
The Events Operations Lead will manage the end-to-end execution and logistics of field events, serving as the primary coordinator between sales, vendors, and internal teams. This role involves maintaining the event calendar, handling administrative tasks like contracts and invoicing, and building repeatable operational playbooks.
You will own the full sales cycle, including prospecting, conducting product demos, and closing deals with tour operators. Additionally, you will manage your pipeline in HubSpot and provide market feedback to help shape product and marketing strategies.
You will own the full sales cycle, including prospecting, conducting product demos, and closing deals with tour operators in France and Belgium. Additionally, you will act as a business developer to source leads, gather market insights, and manage your pipeline within HubSpot.
Lead and build end-to-end features while partnering with the product team to solve user problems and shape solutions. Maintain high-quality code across the full stack and ensure system resilience through monitoring and incident response.
Lead and build features end-to-end, from user research and architecture to deployment and production monitoring. Partner closely with the product team to define user problems and shape technical solutions.
Lead the end-to-end development of critical payment projects including collection, disbursement, and a new card issuing stack. Ensure the reliability and scalability of payment processing systems to support 10x growth and global expansion.
