9 Customer Support Manager jobs in Canada available for remote work from home. Apply for positions such as Manager, Customer Support, Customer Support Manager, Manager, Customer Support and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
Trusted by 200,000+ remote workers worldwide.
The Manager of Customer Support will lead and develop a team of Technical Customer Support Specialists while serving as the primary escalation point for complex technical issues. They are responsible for building support processes, managing team KPIs, and partnering with engineering and product teams to improve the user experience.
The Customer Support Manager will lead the support team, acting as a hands-on player-coach to resolve Tier 1 and Tier 2 inquiries while defining support processes and metrics. They will also oversee the evaluation of support systems, implement AI-driven workflows, and manage cross-functional relationships with R&D and Cloud Ops.
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
Lead and unify a cross-continental support team across Canada and New Zealand while implementing ITIL-aligned practices to optimize incident management. Drive continuous improvement by analyzing incident trends, managing SLA performance, and leveraging AI tools to enhance resolution quality.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
We watch for new "Customer Support Manager" jobs and email you the matches. Free. Unsubscribe in one click.
The Deployment Manager & Customer Support Specialist leads the planning, coordination, and execution of client solution deployments while providing ongoing support. They act as a bridge between internal teams and clients to ensure successful onboarding, solution adoption, and continuous improvement.
Manage business operations for assigned customer contracts to ensure satisfaction and SLA compliance for Public Safety customers. Responsibilities include forecasting, contract renewals, managing subcontractors, and coordinating service delivery transitions.
Coordinate operational readiness activities across customer support initiatives to ensure smooth launches, tooling changes, and process updates. Partner cross-functionally with Product, Engineering, and Enablement teams to align on requirements and maintain a centralized roadmap.
You will lead the design and operationalization of governance mechanisms and controls to prepare the Customer Support organization for bank charter examinations. Additionally, you will own long-term partner bank governance, KPI monitoring, and audit readiness to ensure scalable, regulatory-compliant operations.
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Everything you need to know about remote work
