Coordinate the manual touchpoints of customer onboarding and create the content for self-service enablement systems. Conduct hands-on, in-field training for frontline workers and monitor account health to prevent churn.
Remote Customer Success Jobs (1,817)
Search = customer success
The role involves onboarding and training customers to ensure they derive maximum value from the software. Additionally, the associate acts as the voice of the customer by testing new features and providing feedback for product improvements.
Lead and mentor a team of Customer Success Managers while building and owning the renewal motion from the ground up. Serve as the primary bridge between strategic customers and internal product and leadership teams to drive customer outcomes.
Guide customers through security and compliance journeys using Vanta's platform to ensure long-term success and retention. Act as the primary point of contact for a large book of business, providing technical guidance and collaborating cross-functionally to improve the product.
Customer Success Associate (Remote)
Globe Life AIL - Lisa Russel
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Full Time
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3 Days Ago
Globe Life AIL - Lisa Russel
Provide personalized guidance and customized solutions to new and existing clients regarding coverage options. Build long-term client relationships through consistent follow-up and exceptional customer service.
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Work-from-Home Customer Success Associate
Globe Life AIL - Lisa Russel
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Full Time
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3 Days Ago
Globe Life AIL - Lisa Russel
Provide professional customer support and guidance to clients via phone and Zoom consultations. Build long-term relationships to help families secure their financial future through benefit and coverage options.
Lead and coach a team of Startup Customer Success Managers to ensure early-stage customers achieve successful onboarding and enablement. Scale programmatic success models and collaborate cross-functionally to evolve the customer experience for the startup segment.
Manage a portfolio of customers as their primary advocate to ensure satisfaction, product adoption, and long-term retention. Collaborate with internal teams to resolve challenges and identify opportunities for account expansion and revenue growth.
Support clients post-purchase to ensure success with Palo Alto Networks' solutions and drive ROI. Troubleshoot critical issues and optimize security infrastructure to maintain customer success.
Customer Success Manager (Remote)
ProScore Technologies
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Full Time
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3 Days Ago
ProScore Technologies
The Customer Success Manager ensures clients optimize their use of AI-powered compliance tools through onboarding, training, and ongoing support. They act as a trusted advisor between clients and the product team while managing custom projects and administrative billing duties.
Manage post-onboarding customer relationships to ensure clients achieve measurable value and long-term strategic goals. Partner with Sales to drive product adoption, support renewals, and identify expansion opportunities within a portfolio of approximately 30 clients.
Manage a book of business for Concierge and Advisory customers to drive retention and strategic growth. Partner with clients to define success, monitor health via usage data, and collaborate with internal teams to deliver maximum value.
Manage a high-volume portfolio of mid-market clients to drive ROI and prevent churn. Collaborate with internal teams to improve product feedback and support renewals and upsell opportunities.
Enterprise Customer Success, Online Adult & Career Education
Pearson
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Full Time
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3 Days Ago
Pearson
The role focuses on driving sales growth and customer satisfaction within the Online Adult and Career Education portfolio. Key duties include managing customer onboarding, providing product training, and analyzing data to grow market share in an assigned territory.
Manage a portfolio of strategic enterprise accounts to drive platform adoption, operational success, and revenue expansion. Act as the primary post-sale point of contact, leading business reviews and coordinating cross-functional resources to ensure customer value.
Support the administration and optimization of Customer Success systems, specifically ChurnZero, to scale operational workflows. Partner with cross-functional teams to automate customer-facing processes and ensure data integrity across platforms.
Establish and lead the customer success function for EMEA, guiding enterprise customers through onboarding, implementation, and long-term adoption of the AI search platform. Act as a strategic partner to executive sponsors and a bridge between customers and internal product teams to influence the roadmap.
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Lead and develop a team of Customer Success Managers to drive retention, expansion, and measurable business outcomes for enterprise customers. Shape the overall customer success strategy and partner cross-functionally to optimize the customer lifecycle and value realization.
Own and drive net revenue retention and gross retention by managing the renewal calendar and expansion pipeline. Lead the transformation of the Customer Success organization into an AI-native function using agentic workflows to scale operations.
Lead a team of Customer Success Managers to drive growth and retention for Genesys customers. Orchestrate strategies and collaborate cross-functionally to ensure customers realize business outcomes and strategic value.
As a Customer Success Manager, you will own a book of customers in the EMEA region, acting as their primary point of contact for day-to-day success and coordination. You will manage onboarding, support tickets, and customer health signals while collaborating with internal teams to ensure successful outcomes.
Serve as the primary point of contact for mid-size to enterprise customers to guide them through onboarding, deployment, and adoption of Sophos solutions. Focus on driving customer satisfaction, value realization, and successful renewals through proactive success planning and technical guidance.
Manage a portfolio of long-tail enterprise customers to ensure satisfaction, retention, and expansion. Collaborate with cross-functional teams to address customer risks and identify growth opportunities.
The role focuses on driving product availability through data-driven insights and proactive supply chain management to enhance the customer experience. Key duties include monitoring back-orders, collaborating with cross-functional teams for accurate forecasting, and supporting new product introductions.
Manage a high-volume portfolio of 150-250 accounts, focusing on seamless contract renewals and the retention of core EAP offerings. Serve as the primary point of contact for clients while driving the upsell of additional health and wellbeing services.
Deploy and configure AI software on customer infrastructure, including on-prem and air-gapped systems. Manage customer relationships from go-live through expansion to ensure users achieve promised outcomes and adoption goals.
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Customer Success Manager - Deutschland (m/w/d)
Coalition - Germany
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Full Time
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4 Days Ago
Coalition - Germany
Provide high-quality support to brokers and policyholders via chat, email, and phone while educating them on the company's cybersecurity and insurance platforms. Collaborate cross-functionally with sales, security, and underwriting teams to resolve customer issues and improve internal processes.
Lead the end-to-end onboarding process and develop customized success strategies for K-12 school districts and institutional clients. Act as the primary post-sale point of contact to drive platform adoption, resolve risks, and identify growth opportunities.
Customer Success Manager (Job ID: VRCSMLA)
Inside Out Hiring
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Full Time
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4 Days Ago
Inside Out Hiring
Act as the primary point of contact for new and existing clients to ensure exceptional care and retention. Manage client inquiries, handle escalations, and support onboarding processes via various communication channels.
Manage day-to-day agency and client relationships while overseeing the accurate execution and monitoring of programmatic campaigns. Identify growth opportunities through strategic recommendations and resolve technical operational issues to ensure client satisfaction.
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